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Crystal Crown Hotel Petaling Jaya

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12, Lorong Utara A Off Jalan Utara, Petaling Jaya 46200 Malaysia
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US$74
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Traveller (112)
Room & Suite (28)
Pool & Beach (3)

About

#13 of 89 hotels in Petaling Jaya
Location
Cleanliness
Service
Value
Doors first opened to guests on January 1995 and since, Crystal Crown Hotel Petaling Jaya has fast gained its popularity among business travellers, families, and tourists. It is an ideal choice for those who would like to stay connected and within the hub of the Commercial and Business District of Petaling Jaya. Comprised of 273 tastefully designed rooms, the hotel has a full range of room types from oversized Superior & Double rooms, to our ultra-spacious Junior Suites & Full Suites. Boasting some of the largest rooms in KL, Crystal Crown also offers its VIP guests the Executive Summit Floor, where we provide extra space and comfort to our guests. Executive Summit Floor guests will have exclusive access to our Summit Lounge with complimentary beverages throughout the day. All our guests also enjoy free internet access in room and through the property. Guests may also enjoy our daily buffet breakfast at Brass Cafe located in the lobby. We have been rated highly for our food, but breakfast especially is a crowd favourite. A dedicated pastry chef on site ensures we have fresh baked goodies every day for our guests. For food connoisseurs, we also have the Chef Rasa Sayang Chinese restaurant that specialises in traditional delicacies and dim sum. Japanese food lovers will enjoy Sango restaurant that offers sushi, yakitori, teppanyaki, sashimi. In addition to Brass, Sango and Chef Rasa Sayang, we also have our Coffee House that serves coffee, a special 12 course high tea service daily, and a range of speciality desserts. Guests may wind down after a busy day at our outdoor swimming pool or enjoy a massage at the Health Club. Those looking for conference and meeting rooms will enjoy the broad range of facilities we have on hand to suit events from weddings to conferences. With ample parking, valet service, and shuttle services, we are here to help our guests with whatever needs they may have. We are PJ's best kept secret, come and stay with us and you will see why.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
24-hour security
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
Malay

Location

74Somewhat walkable
Grade: 74 out of 100
122Restaurantswithin 1 km
11Attractionswithin 1 km
213Reviews1Q+A42Room tips
Traveller rating
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  • 19
  • 18
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Most Recent
Sangeeta Shah wrote a review Dec 2022
Mumbai, India494 contributions8 helpful votes
Great for business engagement or dinner functions within this neighborhood. Parking is complimentary and WiFi too. Hotel food is value for money if you want to dine in. There's also an All you can eat Dim Sum on Level 2 but from 10.30am onwards. The front desk and housekeeping crew are all friendly and helpful. We stayed here for 3 nights 4 days. he room was spacious. Breakfast choices were plenty and it was tasty. Swimming pool, spa and other amenities are available. Check in and check out process was smooth.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya
Responded 5 days ago
Dear 24_sangu, Thank you for the glowing review :) We are happy when our guests are happy so we appreciate you taking the time to share your experience with us. We hope to welcome you back again soon to Crystal Crown PJ. Regards, Crystal Crown Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jaishu J wrote a review Nov 2022
6 contributions1 helpful vote
It was a short stay, Staff was quite helpful, room was spacious. Breakfast was so so, but the pastry spread was good. The room service food was so so also, not much to expect, but Overall it was ok, the time we went was during weekdays, not much of occupants. Might visit again for a short visit.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya
Responded 5 days ago
Hi Jaishu J, Sounds like your stay with us was a pleasant one. We do hope to welcome you back again in the future and if you have the need for a room here, please let the front desk staff know you are a Trip Advisor reviewer and we will reserve our best available room for your stay. Thank you and we hope you enjoy your stay at Crystal Crown Hotels. Regards, Crystal Crown Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chinesetea5 wrote a review Jul 2022
1 contribution
I want to extend my compliments and appreciation to Ms Shamini of Crystal Crown Hotel Petaling Jaya for her helpful and proactive attitude in assisting my dad to have a comfortable quarantine stay. Room was clean, meals were decent. Appreciate Shamini's excellent customer centric and friendly attitude. Thanks again!
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya
Responded 5 days ago
Dear chinesetea5, Thank you for your amazing review of your stay with us. Every guest is important to us and we hope to welcome you back again soon Regards, Crystal Crown Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gayathri M wrote a review Jun 2022
4 contributions
Crystal crown PJ was the best place to be quarantined. Good food . MS SHAMINI IS so so lovely and humble and very very helpful to tc of me during my stay. Tq so much Miss shamini.One of best hotel I stayed
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Date of stay: January 2022
Value
Service
Sleep Quality
Room Tip: Good view. Peaceful enviroment
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya
Responded 5 days ago
Dear 757gayathrim, Thank you for taking the time to write us a review here. As always, we appreciate the feedback we get from gests and we will pass your Thanks to Ms. Shamini as well. Have a great day and come again soon. Regards, Crystal Crown Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Monica S wrote a review Feb 2022
8 contributions9 helpful votes
I stayed at Crystal Crown for my 7 days quarantine. We booked premium package but it’s not premium at all. First of all our room was big but it was dirty flies everywhere, stained everywhere on the wall, the air conditioner wasn’t cold enough and the toilet was dirty. We called and complained after 45 mins they moved us to another room. It was much better, it was a bit cleaner and no flies. My toilet sink was also leaked! We never got our welcome fruits basket. And on arrival our dinner were not according to the set menu as they said. It was just a box of cold pasta. The internet was beyond terrible, the connection was lost ALL THE TIMES! I kept mentioning the internet issue to the group chat EVERYDAY but no one fixed it. Very disappointing especially I have mentioned that I need high speed internet during my stay as I will need to work and they said their internet is very good. TV channels were bad some channels were not working, not much of entertainment. For a couple you only have 7 bottles of water (1.5 lt bottle) and if you need more they will charge you extra. The quarantine foods were okay, mostly are carbs- lots of rice! It’s hard when I’m diabetic so I could hardly eat them. I ordered fish and chips and it never came. When I followed up after 2 hours, they told me they delivered to a different room and no apologies! I have to ask for them to make a new one and I got my fish and chips after 3 hours. It was a joke! When I booked this hotel, I thought as it’s a 4 stars hotel I will have good experience during my quarantine period. But I was wrong! I don’t believe it is a 4 star hotel at all. The room was outdated and dirty. I don’t think they cleaned the room properly. I will not stay again at Crystal Crown hotel. We didn’t have good experience, disappointed.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya
Responded 24 Feb 2022
Dear msusantio, We are very sorry to hear you had such a troubling stay. Your comments regarding service have been passed on to management for action. We take customer comments very seriously so please know your experience matters to us. We do our best to maintain the highest levels of service no matter if you book a premium room or standard. We would like to offer you something in light of the number of issues you experienced and conduct an investigation. Could you kindly contact us directly so we may look in to your stay further? Regards, Crystal Crown PJ Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ScottJWong wrote a review Jan 2022
Malaysia5 contributions1 helpful vote
Being faced with the compulsory quarantine, one could do worse than the Crystal Crown Hotel, PJ. The pricing of RM320 (additional RM220 for another person) per room/per night + 3 meals per day is on the high side. Cleanliness of the room could do with some improvement. The standard package meals are essentially atrocious (but you’re given a choice of having replacement meals worth up to RM25 per meal). I’d highly recommend opting for the replacement meals at all meals, and going for the Japanese and Chef Rasa Sayang meals which essentially is a real treat. As far as the service from the hotel, I’d have to say that the highlights are from the housekeeping crew lead by En. Suhaimi Ali, along with his crew Mr. Reuben Raj, Reen and Liza. To my opinion, these are the staff members who should be promoted to manage this establishment. Their hospitality are exemplary and highly commended. Same goes for Pn Quistina (The Medical Team) who, in her dedication and commitment, swung by even when she was in the midst of her sister’s wedding to fulfill her duty to get the PCR testing done. Mr Saiful Dzulkifly is also commended for his service to handle the bookings. High marks for all of these people. As for the rest, the front desk staff should be permanently reassigned. Completely in chaos, disarray and mostly ignored any calls from the guests (yes, I saw them ignoring phone calls even when they were not busy and just standing around). Atrocious service. The policy of the hotel to only allow quarantined guests to order dry groceries and outside food (from BurgerKing,KFC,TeaLive, etc) on Tuesdays and Fridays and at specific times. What kind of logic is this? Forcing guests to order groceries and food within the hotel premises at exorbitant prices is abhorrent in practice. Overall, our experience in Crystal Crown Hotel PJ could have been worse, but thanks to a few staff members, it prevented the quarantine stay from being a hell.
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Date of stay: January 2022
Rooms
Service
Sleep Quality
Room Tip: Hospitality Dept. is outstanding.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya
Responded 24 Feb 2022
Dear XCeptionalFoodCritic, Thank you for your review of your stay with us. We appreciate our guests taking the time out of their day to leave us their comments here. We apologise you did not get the best service possible from our front desk team. We have made the head of department aware of your feedback and they are taking action to further train staff manning the front desk. We are happy to hear you found our housekeeping team up to your standards. We are also happy to hear that the food was to you approval as well. Some of the policies we have in regards to food inside and outside of the hotel relate to restrictions we currently must comply with as part of the 'new normal' when it comes to guest management. We agree that many policies are contradictory, however, we must do our best to comply in any case. We hope to welcome you back again in the near future for another stay. I Regards, Crystal Crown PJ Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chyogasw wrote a review Jan 2022
2 contributions
Excellent People Services must admit, however the following is evident: Premium Room Covid Package 1) They do not provide Newspaper (even on Request) 2) Complimentary Fruit Basket arrived on the 2nd Day Evening 3) Package is not sufficiently designed for the Covid 7 day occupation a) Hand Wash detergent not provided ( when requested, Sanitizer is given, now why would you even give a Sanitizer to a person/persons in one room? Is it not a waste? b) Dish Wash Detergent not provided ( upon request, a packet of laundry washing powder is provided) c) Cleaning rag is not provided ( when asked, a sponge is given) d) The Chiller had a Juice Box half drank by the earlier occupant e) Floor is quite dirty f) Floor (wooden parquet) is missing, taped with cello tape g) Am allergic to the use of Creamer, when asked for Milk, I am asked to pay, the price is double of what is sold outside h) Toothbrush is provided without toothpaste ( I had buy from the lobby shop) i) Exercise /Gym equipment for hire is proposed at cut throat price j) Toilet Cleaner /Sink clean detergent, when requested, I am provided again with laundry wash powder k) Food containers can be left for overnight before it is collected ( called the housekeeping twice to get it removed) In short, the hotel should provide basic essential for the occupant to do their cleaning and upkeep of the entire room, Important items are such as 1) Cleaning rag 2) Dish washing detergent 3) Hand wash detergent 4) Spare rubbish bags 5) Toilet / Sink Clean detergent Remember, some of us
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Date of stay: January 2022
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya
Responded 24 Feb 2022
Dear chyogasw, Thank you for taking the time to leave us a comprehensive review of your stay with us. We take the comments from our guests very seriously and would like to respond in kind to your detailed review. Firstly, we apologise for any shortcomings from a service perspective. Our heads of front desk, house keeping, and F&B managers have been made aware of your feedback and are taking action to ensure these issues are observed by staff in the course of their respective duties. Secondly, we have been considering offering our guests cleaning pack bundles as part of our amenities on offer. Your requests have been passed to the GM for their further consideration. We hope you will consider us again when choosing your next stay in PJ so that we can showcase how we work to constantly improve our services offering for our guests. Regards, Crystal Crown PJ Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ZZ wrote a review Jan 2022
Kuala Lumpur, Malaysia2 contributions
I suggested and recommended all of you to stay at this crystal crown hotel at Petaling Jaya because of the food is good with a lot of menus with more great promotions and reasonable price and also in terms of their services are good too. Kindly, contact Ms. Sharmini (call/Whatsapp : +60 16-201 4185) for room reservation(booking) she's kind person, responsible and also promptly to manage her duties even at last minutes booking. Thanks to knew her. That's all guys, give it a try ya.. 4 🌟 🤩
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya
Responded 24 Feb 2022
Dear zzwashere, Thank you for taking the time to leave us a review of your stay. We have passed your kind comments to Ms Shamini. She has been with the hotel for many years and has not lost her passion for welcoming guests through our doors. Please come again soon and be our guest in the near future. Regards, Crystal Crown PJ Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
syafiqmohammad90 wrote a review Dec 2021
Shah Alam, Malaysia1 contribution
Good, clean room,good view, environment, its also quiet, good to rest in calm, the coffee house food also delicious, staff do fast work, its good palace to solo and couple, parking also easy, them provide enough parking to customer
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Review collected in partnership with this hotel
Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya
Responded 1 Jan 2022
Dear syafiqmohammad90, Thank you for your review of your recent stay with us. It always pleases us to hear from our guests who have had a pleasant stay and who take the time to speak about it. We hope to welcome you back again in the new year and for many more to come. We know that there are many choices for hotels out there so we appreciate you choosing us for your stay. Best Regards, Crystal Crown PJ Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ms.jetset_dxb wrote a review Dec 2021
Dubai, United Arab Emirates62 contributions36 helpful votes
Hotel looks aged and untrendy. Maintenance to be improved. Room service price and quality is good. But overall hotel looks so old. Towel is so old that colors turns almost Grey, not white. Shower overflow. Wallpaint near window is peeling off due to water seakage. Seriously consider an upgrade and face-lift if you mean business.
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: Bring your own towel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya
Responded 19 Dec 2021
Dear WeiWei34567, Thank you for taking the time to write a review of your stay with us. We are happy to hear that the service you received was good and you enjoyed your food. We are sorry to hear that there were other issues though that impacted the quality of your stay. We have passed you comments to the housekeeping manager for action. We are constantly updating the hotel to as modern as possible. In fact our rooms have just undergone an upgrade and are some of the largest in all of KL. While the property is starting to show her age in parts we are committed to bringing the property up to modern standards. In other words, come back again soon and see how we change for the better. Thank you and we hope you have safe travels. Regards, Crystal Crown PJ Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$43 - US$57 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
273
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CRYSTAL CROWN HOTEL PETALING JAYA (R̶M̶ ̶4̶0̶7̶) RM 191: UPDATED 2022 Reviews, Price Comparison and 133 Photos - Tripadvisor

Frequently Asked Questions about Crystal Crown Hotel Petaling Jaya
Which popular attractions are close to Crystal Crown Hotel Petaling Jaya?
Nearby attractions include ATAG Malaysia (0.9 km), Taman Aman Jogging Park (0.5 km), and Tasik Taman Jaya (0.9 km).
What are some of the property amenities at Crystal Crown Hotel Petaling Jaya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Crystal Crown Hotel Petaling Jaya?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crystal Crown Hotel Petaling Jaya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Crystal Crown Hotel Petaling Jaya?
Yes, free parking is available to guests.
What are some restaurants close to Crystal Crown Hotel Petaling Jaya?
Conveniently located restaurants include Miyabi, Yue, and Kampachi Plaza33.
Are there opportunities to exercise at Crystal Crown Hotel Petaling Jaya?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Crystal Crown Hotel Petaling Jaya located near the city centre?
Yes, it is 0.8 km away from the centre of Petaling Jaya.
Are any cleaning services offered at Crystal Crown Hotel Petaling Jaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystal Crown Hotel Petaling Jaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crystal Crown Hotel Petaling Jaya?
Many travellers enjoy visiting Kuala Lumpur City Gallery (7.0 km), Istana Negara (6.2 km), and Royal Selangor Club (7.1 km).