Somerset Damansara Uptown Petaling Jaya
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About
#8 of 89 hotels in Petaling Jaya
Location
Cleanliness
Service
Value
Somerset Damansara Uptown Petaling Jaya is located in the fast-developing Damansara area in Petaling Jaya – a prime commercial district and a popular residential area for both locals and expatriates. Linked to the Starling shopping mall, it is the perfect home away from home for business partners, travellers, executives and families.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Breakfast buffet
Complimentary Instant Coffee
Meeting rooms
24-hour security
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Dining area
Housekeeping
Safe
Telephone
Kitchenette
Microwave
Flatscreen TV
Iron
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Malay
Location
80Somewhat walkable
Grade: 80 out of 100
146Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Contact
2A, Jalan SS21/37 Damansara Utama, Petaling Jaya 47400 Malaysia
Getting there
Car HireSee all Petaling Jaya car hire
360Reviews10Q+A44Room tips
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A self serviced apartment hotel with very courteous and polite staff. The stay was very comfortable and facilities for meetings (except the HDMI cable :) was catered to need. The b'fast was adequate and the location and access to starling mall and the many restaurants was very convenient.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Azwan Zahadi, Owner at Somerset Damansara Uptown Petaling Jaya
Responded yesterday
Hi RHM63, I am so glad to hear you enjoyed your stay with us. Please come again should you require accommodation in Petaling Jaya, Malaysia, we are more than happy to welcoming you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Great location, surrounded by tons of independent eateries. We stayed for 5 nights initially as a trial, went to Cameron’s for a couple, and returned for another 4. Will definitely be returning to this hotel. The mall right next door was very handy too, with a supermarket as well as other normal mall outlets.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya
Responded 2 Nov 2022
Thank you for sharing your recent stay experience with us. As Somerset Damansara Uptown Petaling Jaya is directly linked to the Starling mall, we are happy that you enjoyed the various service outlets as well as F&B outlets within a short walking distance. We will continue to work on further improvements to our services and facilities in order to provide our residents with a thoroughly pleasant stay experience. Thank you for your valued patronage. We look forward to welcoming you again in the near future. Regards, Wilson Low, Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in and check out was a breeze, reception always responsive and helpful. House keeping a bit short handed. But service recovery well coordinated. Though rooms had rubbish bins, Placement of large bins in service lift lobby would be great for disposal of larger trash bags etc vs having to leave it outside room doors. Odors in the hallways overnight can be avoided. The minor shortfalls did not overshadow the positive stay experience. And staff always ready to rectify/address any requests.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya
Responded 15 Jun 2022
Dear Kennethtancy, My team and I are truly pleased to hear that we met your expectations when it comes to our services and hospitality. We always strive to deliver our best although monitoring our effectiveness can be a challenge sometimes, hence feedback like yours is sometimes needed to boost our staff morale. Thank you for your review, we will take your suggestions into considerations and we look forward to welcoming you back should the future brings you back to Somerset Damansara Uptown Petaling Jaya. Thank you. Syazami Zainol - Snr. Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was sleeping in the room, and suddenly the sound system started at 2.30am in the morning. The remote was placed at the table so there's no chance of me hitting the switch on button by mistake. I switch it off, but after 5 mins, it started again out of nowhere. It was so scary, i rushed to the reception at 2.45 in morning to look for help. Also, i asked them if someone visit my room daily to do cleaning in my absence, they didi had any proper records to check this. This was very scary for me to see the sound bar getting started out of nowhere by its own. I couldn't sleep that full night and the next day I was forced to change the room. I had to pack all my bags, wrap up my kitchenette and shift to another room. Very scary and pathetic experience with my stay and I don't recommend it at all. Thanks.…
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Somerset Damansara, Guest Services / Front Office at Somerset Damansara Uptown Petaling Jaya
Responded 22 Apr 2022
Dear Pranju_16, Thank you for your review. We sincerely regret that you did not enjoy your stay with us. Please allow us to clarify that our sound bar system may have possibly connected to another's guest bluetooth. However, thank you for your valued feedback, allowing us the opportunity to address your concern. We do hope you will give us another opportunity to change the impression you have of us. Once again, thank you for your valued patronage. We look forward to welcoming you back soon for a further improved stay experience. Warmest Regards, Li Wen HO Snr. Operations Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the second time we stayed at this hotel. We usually stay at least 3 nights. The biggest issue with this hotel is cleanliness and housekeeping. The room is quite dusty, especially the ceiling fan. There is no housekeeping at all for our room throughout the stay despite numerous calls have been made. End up we called front desk to get us towel at least. Although they said housekeeping is from 9am to 5pm, I just couldn't figure out how they could miss our room. If they missed out on the first day, they should at least schedule the housekeeping early on the second day. No choice, we got to place the garbage outside our room, i guess it happened to others guests as well. Anyway, when we check out we complaint about the issue again, they admitted that they were short handed. I hope they could resolve this issue soon and train the housekeeping staffs well. Although there was daily housekeeping during my last visit, the staff did not do a thorough clean.…
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Somerset Damansara, Guest Services / Front Office at Somerset Damansara Uptown Petaling Jaya
Responded 17 Feb 2022
Dear HannahcM6354QF, Thank you for taking your time to review us at Tripadvisor. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations for improvements to the housekeeping service standards and consistency levels. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as it may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Li Wen HO Snr. Operations Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location. Low service standard & cleanliness. Feel like staying in 2-3 stars hotel. As platinum member, no welcome gift/ drink offer. Very far different compare with others brand elite members. A lot need to be improved.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Somerset Damansara, Guest Services / Front Office at Somerset Damansara Uptown Petaling Jaya
Responded 9 Jan 2022
Dear Jetles, Thank you for taking your time to review us at Tripadvisor. I noticed that we failed to meet your expectations in certain aspects of your recent stay with us. After careful review of your concerns, I offer you my deepest apologies for having failed to give you the service all our residents expect. Since we are constantly looking at ways to improve our services, following your feedback, I will focus my efforts to seek improvements in these areas. We do hope you will give us another opportunity to change the impression you have of us. Once again, thank you for your valued feedback. From all of us at Somerset Damansara Uptown Petaling Jaya, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Li Wen HO Snr. Operations Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My birthday was on the 11th #neverforget. I didn't ask if my friends told the reception it was for a birthday because there were no complimentary cake. My friends booked a few rooms. My family had the 1 bedroom apartment. The toilet is huge, no tub, 2 towels, 1 hair towel, no face towel. The kitchenette is fully stocked with a full size fridge. They didn't really check their amenities so I didn't get bedroom slippers, bathrobes & pen. This is small matters but if they're not alert to this god knows what else they miss. Pool is by reservation as usual, because of Covid. which is great. You get the keycard from the reception. My kids gets the 7am slot which is fine but there was only 1 unused towels beside a pile of used towels. Breakfast will be sent to the room as per accordance to Covid SOP. They have a fixed menu. We had 2 sets of fried mee and guava juice. I will continue my review for the 2nd weekend in another post.…
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Somerset Damansara, Guest Services / Front Office at Somerset Damansara Uptown Petaling Jaya
Responded 3 Oct 2021
Dear EzLiiva, Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concerns. Please be assured that we have shared these with our respective team members and our breakfast service provider. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better. Yours Sincerely, Adrianne Loh Asst. Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The only downside is a bit dusty.... Might be been some times no occupancy using the room... Check in was fast, takes them only <10 min. Room view scenery was fabulous. Reception counter (Front Desk) is....A bit small. Very clean along the walkway, lift,
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Somerset Damansara, Guest Services / Front Office at Somerset Damansara Uptown Petaling Jaya
Responded 1 Sep 2021
Dear KengWahw2019, Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concerns. Please be assured that we have shared these with our respective team members. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better. Yours Sincerely, Adrianne Loh Asst. Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I like this place and will highly recommend it. Spacious, clean and good location. The kitchen is equipped with utensils, cutleries, pots and pans. I could just walk down to Starling Mall for convenient dining and groceries shopping.
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dennis Chong, General Manager at Somerset Damansara Uptown Petaling Jaya
Responded 20 Jan 2021
Dear Poylingchin, Thank you for sharing your recent stay experience with us. We are delighted that you enjoyed our spacious well-appointed apartments with a fully equipped kitchen. As Somerset Damansara Uptown Petaling Jaya is directly linked to the Starling mall, we are happy that you enjoyed the various service outlets as well as F&B outlets within a short walking distance. We will continue to work on further improvements to our services and facilities in order to provide our residents with a thoroughly pleasant stay experience. Thank you for your valued patronage. We look forward to welcoming you again in the near future. Warm Regards, Dennis Chong Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros - great location, clean premises. Front desk staff were very helpful. Cons- low water pressure. The rain shower doesnt work because of insufficient water pressure. The normal shower works but water pressure still low.
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dennis Chong, General Manager at Somerset Damansara Uptown Petaling Jaya
Responded 14 Jan 2021
Dear Worldsailor, Thank you for sharing your recent stay experience with us. As Somerset Damansara Uptown Petaling Jaya is directly linked to the Starling mall, we are happy that you enjoyed the various service outlets as well as F&B outlets within a short walking distance. We truly appreciate your kind compliments for the attentiveness of our team members. At the same time, I would like to sincerely apologize for the inconveniences due to slow water pressure from the shower head. Please rest assured that I have forwarded your comments to our Engineering team, and we are taking the appropriate measures to address this problem and prevent future occurrence. We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you for your valued support. We look forward to welcoming you again in the near future. Best regards, Dennis Chong Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$54 - US$101 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
211
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Claim Your ListingSOMERSET DAMANSARA UPTOWN PETALING JAYA (R̶M̶ ̶4̶0̶5̶) RM 226: UPDATED 2023 Hotel Reviews, Price Comparison and 308 Photos - Tripadvisor
Frequently Asked Questions about Somerset Damansara Uptown Petaling Jaya
Which popular attractions are close to Somerset Damansara Uptown Petaling Jaya?
Nearby attractions include the Starling (0.1 km), Kiddomo Universe (0.06 km), and Minut Init Art Social (0.3 km).
What are some of the property amenities at Somerset Damansara Uptown Petaling Jaya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Somerset Damansara Uptown Petaling Jaya?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Somerset Damansara Uptown Petaling Jaya?
Guests can enjoy free breakfast and free instant coffee during their stay.
Is parking available at Somerset Damansara Uptown Petaling Jaya?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Somerset Damansara Uptown Petaling Jaya?
Conveniently located restaurants include Village Park Restaurant, Inside Scoop, and Table & Apron.
Are there opportunities to exercise at Somerset Damansara Uptown Petaling Jaya?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Somerset Damansara Uptown Petaling Jaya have airport transportation?
Yes, Somerset Damansara Uptown Petaling Jaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Somerset Damansara Uptown Petaling Jaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Somerset Damansara Uptown Petaling Jaya offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Somerset Damansara Uptown Petaling Jaya?
The staff speaks multiple languages, including English and Malay.