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Somerset Damansara Uptown Petaling Jaya

2A, Jalan SS21/37 Damansara Utama, Petaling Jaya 47400 Malaysia
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Traveller (260)
Room & Suite (51)
Pool & Beach (23)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#6 of 50 hotels in Petaling Jaya
Location
Cleanliness
Service
Value
Somerset Damansara Uptown Petaling Jaya is located in the fast-developing Damansara area in Petaling Jaya – a prime commercial district and a popular residential area for both locals and expatriates. Linked to the Starling shopping mall, it is the perfect home away from home for business partners, travellers, executives and families.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Breakfast buffet
Complimentary Instant Coffee
Meeting rooms
24-hour security
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Dining area
Housekeeping
Safe
Telephone
Kitchenette
Microwave
Flatscreen TV
Iron
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Malay

Location

2A, Jalan SS21/37 Damansara Utama, Petaling Jaya 47400 Malaysia
Somerset Damansara Uptown Petaling Jaya
365Reviews11Q+A45Room tips
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Cerizza wrote a review Oct 2023
Jakarta, Indonesia235 contributions37 helpful votes
Nice room hotel with a dry kitchen inside and very spacious room. Studio with living room and working desk, very comfortable and nice location near by shopping center as well. The shopping center connect with the hotel and very convenient. Pool is quite nice and have a nice view as well. Recommend hotel.
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Date of stay: October 2023Trip type: Travelled on business
Room Tip: Easy to find local cuisine and convinient store
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya
Responded 29 Oct 2023
Dear Rachimi, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. We truly appreciate your recommendation and hope to welcome you back in the near future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!" Regard, Wilson Low| Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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D C wrote a review Jul 2023
Calgary71 contributions41 helpful votes
Great location attached to Starling Mall thus there are many convenient dining options and even a grocery. Spacious, clean rooms with comfortable beds. Kitchen is well stocked. Pool / gym facilities excellent. Would stay again.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya
Responded 24 Jul 2023
Dear 229DC, Thank you for your wonderful feedback! We are really delighted to hear that you enjoyed your stay with us. Our prime location near Starling Mall indeed offers a plethora of dining options and the convenience of a grocery store nearby. We are glad that you found our rooms to be spacious, clean, and equipped with comfortable beds. Our well-stocked kitchen is aimed at providing a homely feel for our guests. Moreover, we take pride in our excellent pool and gym facilities, as they are designed to ensure a relaxing and rejuvenating stay. Your kind words are truly appreciated, and we would be more than happy to welcome you back for another memorable stay in the future. Should you require any assistance or have any special requests during your next visit, please don't hesitate to reach out. Once again, thank you for choosing us, and we look forward to hosting you again soon! Regards, Wilson Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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desi2832 wrote a review Jul 2023
Singapore, Singapore419 contributions72 helpful votes
+1
This is a delayed review as I went back in Nov 2022 and stayed for 4 nights on a business trip. I had a studio room and it was very comfortable. I felt the room was quite clean and I like the fact that there were water dispensers along the corridor for guests. A regular fridge and the little kitchenette was stocked with 3 /4 sets of cutlery, spoons, pans,knife, scissors etc if you wish to cook a simple meal. There is an induction top and a small oven also! The hotel is connected to Starling mall which you can walk via the lobby past the swimming pool. I did not try the breakfast as I was aware of all the yummy food outlets surrounding the area which makes this place super convenient. My only negative about the room was the TV. The channels provided were very blur and grainy, it was reminiscent of some 90s tv instead of being in the 2020s. I was fortunate that it was a samsung TV so I could screenshare my phone and I ended up watching my own Netflix instead. Wifi was good enough for me to do streaming. The reception staff was very friendly and professional that I remember feeling that they help to really lift the whole impression of the establishment. All in all, I really liked this hotel and recommended it to my parents when they went into KL as well on seperate trips. They also liked the place and thought it very convenient.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya
Responded 21 Jul 2023
Dear desi2832, Thank you for taking the time to share your review following your business trip in November 2022. We truly appreciate your kind words and thoughtful feedback. It brings us immense joy to know that you had a comfortable and pleasant stay with us.. We're delighted to hear that you found the room clean and well-equipped, and that you appreciated the convenience of having water dispensers along the corridor. Our kitchenette is designed to provide guests with the option to prepare simple meals, and we're glad it met your expectations. It's wonderful to hear that you found our hotel's location convenient, being connected to Starling mall, and surrounded by a variety of delicious food outlets. We understand the importance of a good TV experience, and we apologize for the inconvenience you faced with the provided channels. Rest assured, we are in the midst of upgrading the TV systems to ensure a more enjoyable viewing experience for all our guests. We're glad that the Wi-Fi was up to your satisfaction and enabled you to stream content seamlessly. Your compliments about our friendly and professional reception staff have been shared with them, and as always they are grateful and will continue to keep being providing the best service. Thank you for recommending our hotel to your parents. It's really wonderful hear that they also enjoyed their separate trips to KL and found the place convenient. We look forward to welcoming you, your parents, and more of your friends and family in the future. Should you plan to visit us again, please don't hesitate to reach out to us directly. We'll be more than happy to assist you in making your stay even more memorable. Once again, thank you for your valuable feedback and for choosing to stay with us. We wish you all the best and hope to see you again. Regards, Wilson Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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julietng wrote a review Jul 2023
Singapore, Singapore64 contributions29 helpful votes
We used to love somerset and this is our default whenever we come to Pj. It’s location cannot be faulted with access to so many eateries amenities in uptown and starling mall directly connected so you’re spared the heat. But on our last stay, it was so dirty. When we checked in the room was full of flies, think like fruit flies but about 50-100 flying about (we had a 2 bedroom apartment). We immediately asked them to give us a new room but they offered to spray the room instead which they did and it got rid of about half. On 2 nights there were roaches in the toilet and the floor felt like it needed a good mop. We informed them of the roaches and all they did was apologize. I’m not sure if I would return.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya
Responded 7 Jul 2023
Dear julietng, Thank you for taking the time to share your feedback with us. We appreciate your continued patronage and apologize for the disappointing experience you encountered during your recent stay at Somerset. We sincerely apologize for the cleanliness issues you encountered in your room. We understand that cleanliness is of utmost importance and we deeply regret that we fell short of meeting your expectations on this occasion. Please be assured that your feedback has been shared with our housekeeping team, and we are taking immediate steps to address and rectify these issues to ensure they do not recur in the future. We genuinely apologize for the inconvenience caused by the presence of flies and roaches in your room. Our team should have taken more proactive measures to relocate you to a new room as per your request, and we apologize for not meeting this expectation. We have also reinforced our pest control procedures to prevent any recurrence of such situations. We greatly value your loyalty, and it saddens us to hear that your recent experience has left you uncertain about returning. We would love the opportunity to make it right and restore your faith in our service. Should you decide to give us another chance, we assure you that we will go above and beyond to ensure your utmost comfort and satisfaction. Please feel free to reach out to us directly at frontoffice.sdupj@the-ascott.com if you would like to discuss your concerns further or if there is anything else we can do to regain your trust. We appreciate your feedback as it allows us to improve and enhance our services. Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay that you and all our guests deserve. Thank you and regards, Wilson Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mandy N wrote a review Jun 2023
5 contributions
I would like to send my gratitude and thank you message to staff Zarina, Johan and Zuria. I stayed for 3 nights from 28 to 31 May as we were celebrating my mother's 87th birthday. The team was great and accommodating to our request. We paid 200 RM nett for some decorations and cake for the celebration. Johan was very helpful and assisted us with the cake purchase. Zarina and Zuria spent almost 2 hours putting up the decorations. We had a great time and all our requests were adhered to in a timely manner. Wil definitely stay there again! Besides the apartment cleanliness and the great location, everything else was just great. Kudos to the team!
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya
Responded 1 Jun 2023
Dear MandyN528, I would like to express the joy on seeing my team performance that made your experience more memorable. Thank you for mentioning specific names of our staff, will surely relay this feedback of yours to the team for their motivations. Overall, my team and I are gratified to received such a positive comment about the services provided and cleanliness of the apartment. Last but not least, I wish a belated happy birthday for your mother and we look forward to welcoming you again in the future. Regards, Wilson Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RHM63 wrote a review Feb 2023
Oxfordshire, United Kingdom479 contributions110 helpful votes
A self serviced apartment hotel with very courteous and polite staff. The stay was very comfortable and facilities for meetings (except the HDMI cable :) was catered to need. The b'fast was adequate and the location and access to starling mall and the many restaurants was very convenient.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Azwan Zahadi, Owner at Somerset Damansara Uptown Petaling Jaya
Responded 6 Feb 2023
Hi RHM63, I am so glad to hear you enjoyed your stay with us. Please come again should you require accommodation in Petaling Jaya, Malaysia, we are more than happy to welcoming you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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babywine wrote a review Oct 2022
Macau76 contributions96 helpful votes
Great location, surrounded by tons of independent eateries. We stayed for 5 nights initially as a trial, went to Cameron’s for a couple, and returned for another 4. Will definitely be returning to this hotel. The mall right next door was very handy too, with a supermarket as well as other normal mall outlets.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya
Responded 2 Nov 2022
Thank you for sharing your recent stay experience with us. As Somerset Damansara Uptown Petaling Jaya is directly linked to the Starling mall, we are happy that you enjoyed the various service outlets as well as F&B outlets within a short walking distance. We will continue to work on further improvements to our services and facilities in order to provide our residents with a thoroughly pleasant stay experience. Thank you for your valued patronage. We look forward to welcoming you again in the near future. Regards, Wilson Low, Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kennethtancy wrote a review Jun 2022
1 contribution
Check in and check out was a breeze, reception always responsive and helpful. House keeping a bit short handed. But service recovery well coordinated. Though rooms had rubbish bins, Placement of large bins in service lift lobby would be great for disposal of larger trash bags etc vs having to leave it outside room doors. Odors in the hallways overnight can be avoided. The minor shortfalls did not overshadow the positive stay experience. And staff always ready to rectify/address any requests.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya
Responded 15 Jun 2022
Dear Kennethtancy, My team and I are truly pleased to hear that we met your expectations when it comes to our services and hospitality. We always strive to deliver our best although monitoring our effectiveness can be a challenge sometimes, hence feedback like yours is sometimes needed to boost our staff morale. Thank you for your review, we will take your suggestions into considerations and we look forward to welcoming you back should the future brings you back to Somerset Damansara Uptown Petaling Jaya. Thank you. Syazami Zainol - Snr. Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pranjali Salgia wrote a review Apr 2022
2 contributions1 helpful vote
I was sleeping in the room, and suddenly the sound system started at 2.30am in the morning. The remote was placed at the table so there's no chance of me hitting the switch on button by mistake. I switch it off, but after 5 mins, it started again out of nowhere. It was so scary, i rushed to the reception at 2.45 in morning to look for help. Also, i asked them if someone visit my room daily to do cleaning in my absence, they didi had any proper records to check this. This was very scary for me to see the sound bar getting started out of nowhere by its own. I couldn't sleep that full night and the next day I was forced to change the room. I had to pack all my bags, wrap up my kitchenette and shift to another room. Very scary and pathetic experience with my stay and I don't recommend it at all. Thanks.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Somerset Damansara, Guest Services / Front Office at Somerset Damansara Uptown Petaling Jaya
Responded 22 Apr 2022
Dear Pranju_16, Thank you for your review. We sincerely regret that you did not enjoy your stay with us. Please allow us to clarify that our sound bar system may have possibly connected to another's guest bluetooth. However, thank you for your valued feedback, allowing us the opportunity to address your concern. We do hope you will give us another opportunity to change the impression you have of us. Once again, thank you for your valued patronage. We look forward to welcoming you back soon for a further improved stay experience. Warmest Regards, Li Wen HO Snr. Operations Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hannah C wrote a review Feb 2022
4 contributions1 helpful vote
This was the second time we stayed at this hotel. We usually stay at least 3 nights. The biggest issue with this hotel is cleanliness and housekeeping. The room is quite dusty, especially the ceiling fan. There is no housekeeping at all for our room throughout the stay despite numerous calls have been made. End up we called front desk to get us towel at least. Although they said housekeeping is from 9am to 5pm, I just couldn't figure out how they could miss our room. If they missed out on the first day, they should at least schedule the housekeeping early on the second day. No choice, we got to place the garbage outside our room, i guess it happened to others guests as well. Anyway, when we check out we complaint about the issue again, they admitted that they were short handed. I hope they could resolve this issue soon and train the housekeeping staffs well. Although there was daily housekeeping during my last visit, the staff did not do a thorough clean.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Somerset Damansara, Guest Services / Front Office at Somerset Damansara Uptown Petaling Jaya
Responded 17 Feb 2022
Dear HannahcM6354QF, Thank you for taking your time to review us at Tripadvisor. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations for improvements to the housekeeping service standards and consistency levels. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as it may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Li Wen HO Snr. Operations Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 377 - RM 526 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
211
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SOMERSET DAMANSARA UPTOWN PETALING JAYA (R̶M̶ ̶4̶8̶3̶) RM 377: UPDATED 2023 Hotel Reviews, Price Comparison and 321 Photos - Tripadvisor

Frequently Asked Questions about Somerset Damansara Uptown Petaling Jaya
Which popular attractions are close to Somerset Damansara Uptown Petaling Jaya?
Nearby attractions include the Starling (0.1 km), Kiddomo Universe (0.06 km), and Minut Init Art Social (0.3 km).
What are some of the property amenities at Somerset Damansara Uptown Petaling Jaya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Somerset Damansara Uptown Petaling Jaya?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Somerset Damansara Uptown Petaling Jaya?
Guests can enjoy free breakfast and free instant coffee during their stay.
Is parking available at Somerset Damansara Uptown Petaling Jaya?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Somerset Damansara Uptown Petaling Jaya?
Conveniently located restaurants include Village Park Restaurant, Table & Apron, and Inside Scoop.
Are there opportunities to exercise at Somerset Damansara Uptown Petaling Jaya?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Somerset Damansara Uptown Petaling Jaya have airport transportation?
Yes, Somerset Damansara Uptown Petaling Jaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Somerset Damansara Uptown Petaling Jaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Somerset Damansara Uptown Petaling Jaya offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Somerset Damansara Uptown Petaling Jaya?
The staff speaks multiple languages, including English and Malay.