1, Jalan SS7 / 26a Kelana Jaya Paradigm 1, Kelana Jaya, Petaling Jaya 47301 Malaysia
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#3 of 90 hotels in Petaling Jaya
Location
Cleanliness
Service
Value
Travellers' Choice
Let us welcome you to the ideal mixture of luxury and comfort at Le Méridien Petaling Jaya, one of the tallest hotels in Petaling Jaya. Providing easy access to the best of Petaling Jaya, Malaysia, our hotel is a mere five-minute trip to the nearby Kelana Jaya LRT station to help you reach a unique collection of downtown shopping and dining. As the day winds down, relax in our rooftop infinity pool or enjoy some of the best hotel dining available at our three on-site restaurants before you retire to one of our 300 guest accommodations featuring marble bathrooms, bamboo flooring, and modern amenities.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Concierge
Paid private parking on-site
Wifi
Hot bath
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Wine / champagne
Rooftop bar
Banquet room
Meeting rooms
Executive lounge access
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Trendy
Languages Spoken
Chinese, Indonesian, Malay
Location
76Somewhat walkable
Grade: 76 out of 100
42Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
Contact
1, Jalan SS7 / 26a Kelana Jaya Paradigm 1, Kelana Jaya, Petaling Jaya 47301 Malaysia
Getting there
Kelana JayaKuala Lumpur Rapid KL16 min
Car HireSee all Petaling Jaya car hire
1348Reviews22Q+A55Room tips
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Came to this hotel for a business trip and was my first time. All in all the stay was great. Staff were courteous and although short manning can be seen throughout, kudos to the staff for trying their best to still serve the customers with a smile. Two things lacking I felt was 1) the breakfast, variety was okay but taste wise was a little bland. I loved the roti canai station. Croissant was hard and dry. But not to worry, the hotel is connected to the mall so plenty of other food choices which I found great! 2) the smell of the hotel just isn’t like a 5 star hotel. All hotels I have been across the world has a distinct aroma the moment I step in which makes one feel like home and luxury. Even corridors of rooms , lifts and public toilets. They hv something near the lift which smells wonderful but only if you stand right next to it. Otherwise, the hotel just smells like every other normal location. Nevertheless, one of the best hotels I have stayed in terms of service and product. Just hope for better smells and food during my next visit!…
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Given the location of the hotel next to a mall, this is something I always prefer when on business trip. Checked in was done on Level 2 in a open concept counter and though my room is not ready yet , I was told it would be ready shortly. I asked will I be given a suite upgrade given my status and was told it is fully booked. Upon return from my lunch , was pleasantly surprised I was given an upgrade to a suite. Like most Le Meridien, this is a good hotel and every thing is great but I want to comment on the areas that need to be looked into : Cons: 1. It took very long or sometimes not at all for the hotel water to come on in the shower and though i feedback , nothing was done. 2. Sound proof of the windows are not good that I hear noises on the road and also siren even though I am on 28th floor. On the night I was there , it was raining heavily and I can hear the loud rain drops against the window. 3. The not so cozy layout of the breakfast restaurant 4. Pleasant to see ice creams being offered at evening cocktail but quality didn’t make the mark. 5. Room card automatically disabled at noon even though I was an Elite member and not asked if I wanted late check out 6. Toilets at the pool area is not well maintained and has a bad odor 7. For a suite room, I was surprised to see Hollywood Twin bed and the bed is very hard and I am someone who likes hard bed but this does not make my cut. Pros: 1. Spacious lap pool which is very rare 2. Spacious lounge with good evening cocktail and drinks throughout 3. Nicely done up suite room But overall it is a good hotel with improvements needed .…
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Le Méridien Petaling Jaya, Owner at Le Méridien Petaling Jaya
Responded 2 weeks ago
Dear The_TravellerSG, Greetings from Le Meridien Petaling Jaya. Thank you for taking the time out of your day to share your valuable comments on TripAdvisor about your overall stay (hotel shower, coffee house layout, F&B feedback, Elite recognition, hotel facilities and amenities). We do apologize for falling short in meeting your expectations but are happy to hear that overall the stay was good. Thank you again for sharing your experience with us and from your comments will strive for improvement. We look forward to welcoming you back to Le Meridien Petaling Jaya Hotel again. With regards, Marketing Communications Le Meridien Petaling Jaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel, but the service is appalling. So slow. Servers not attentive, laundry service is useless, the food is average. It’s not what I’d expect from a Mariott hotel. A soup takes an hour to come, rooftop bar is nice but nobody offers you a drink. It’s incredible.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Le Méridien Petaling Jaya, Owner at Le Méridien Petaling Jaya
Responded 3 weeks ago
Greetings TimeTravellers01, Greetings from Le Meridien Petaling Jaya and thank you for your honest & candid review on TripAdvisor. It was brought to our attention that during your recent stay, we have fell short in our services and at Le Meridien, services are our top priority. We deeply value your patronage and thank you for sharing with us your honest experience. We have raised this matter to the higher management for further action and to enhance and emphasize on training for better service experience. We look forward to welcoming you back to Le Meridien Petaling Jaya hotel in the future should we be given an opportunity. Meanwhile, wishing you safe travels. With regards, Marketing Communications Le Meridien Petaling Jaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Acceptable business hotel. Nice room, nice bed, well amenities supplied, nice bathroom. Well equipped gym. Near a mall, food and convenient stores are easily accessible. The breakfast variety is good. Just lack of small detail to notice. Some public maintenances can be well take care. The elevator are slow.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Le Méridien Petaling Jaya, Owner at Le Méridien Petaling Jaya
Responded 19 Feb 2023
Greetings alexo273, Greetings from Le Meridien Petaling Jaya and thank you for your honest & candid review on TripAdvisor. It was brought to our attention that during your recent stay, we have fell short in few areas of our maintenance and upkeep. As for the elevator it can a little delayed when the traffic in the building is building up. We deeply value your patronage and thank you for sharing with us your honest experience. We have raised this matter to the higher management for further action and to study on the speed for the lifts. We look forward to welcoming you back to Le Meridien Petaling Jaya hotel in the future should we be given an opportunity. Meanwhile, wishing you safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is well located. Roof top bar is wonderful. Service is lacking though. Room was not cleaned. Laundry not collected when left at doorstep. Executive lounge opened very punctual but was mostly unprepared, like coffee maker and toaster off. Laundry service is provided by 3rd party and seems unpredictable. Late and without a reliable delivery forecast. Even in the wonderful rooftop bar meals were late and cashier seemed overwhelmed. All in all it’s a great facility with poor management.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Le Méridien Petaling Jaya, Owner at Le Méridien Petaling Jaya
Responded 8 Feb 2023
Greetings Prova_49, Greetings from Le Meridien Petaling Jaya and thank you for your honest & candid review on TripAdvisor. It was brought to our attention that during your recent stay, we have fell short in few areas that failed to meet your expectations and we sincerely apologize for our shortfall. We deeply value your patronage and thank you for sharing with us your honest experience. We have raised this matter to the higher management for further investigation and action. We look forward to welcoming you back to Le Meridien Petaling Jaya hotel in the future should we be given an opportunity. Meanwhile, wishing you safe travels. With regards, Marketing Communications Le Meridien Petaling Jaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel just has such a positive vibe to it. We loved the room and the food. Especially the Lamb Curry from the cocktail and Thosai & Chicken curry at breakfast. Its a hop skip and jump away from Paradigm Mall which is really helpful and to those who like a thrill check out the Escape Park PJ next door too. Special thank you to Brian who made our stay extra special.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Excellent recognition of titanium benefit, beautiful suite and good breakfast at the restaurant. The hotel is conveniently located at the Paradigm Mall. The only suggestion is for management to improve on the coffee in the club lounge. It is truly awful. Beans are super burnt and some other milk was decanted into a branded milk box. The first time I tasted sweet soy milk. I made a complain and a change was made.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Take a ticket for parking to be entitled for hotel parking rate.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Poor staff engagement! I don't witness any efforts from the associates to engage with their guests. Much development required! Checkin Experience(25th. Dec. around 3pm) - I parked my car by using Touch'n Go. I asked the staff to validate the card, then he just simply replied that I have to exit immediately and park again by using a parking ticket. Fine, it is ok. But there was no empathy or apologetic gesture, it was more of annoyed reaction. - I suggested that why don't you guys add a line on email confirmation about validation of parking policy. He didn't seem to appreciate it. Hope the leaders take a note on this suggestion, as majority of Malaysian are using Touch'N Go card for parking. - Since I applied for a Suite Award night, as I stayed 240nights at Marriot's properties this year alone. There was no clear explanation on its status until I asked it. Then he replied by saying 'It was not approved'. Fine. Where is proactive engagement? I still haven't gotten back 1 night. I felt that I was not appreciated for my stay after dealing with him, this was definitely not upto Marriott's standard. Even within Malaysia, I have stayed the other Le Meridien Hotels(KL & Putrajaya), I felt well recognised and appreciated by the team. Club Lounge - No one recognised its bonvoy members with their names, which I experience differently in LM KL & LM PutraJaya. BTW I paid for a club lounge access room, even though I have a free access. Breakfast restaurant - Understood its high occupancy ratio on the day, however there were queue for the restaurant. Your breakfast place need a permanent solution, the seating area is way too smaller than your room capacity. Provide the other alternative options for better experience at your hotel. Overall I didn't feel much hospitality or engagement during my stay. Hope the team take seriously on the feedback and improve as soonest. …
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Date of stay: December 2022
Value
Location
Service
Room Tip: When you bring along your own car, please use parking ticket from the mall. Do not use a Touch'n Go.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Le Méridien Petaling Jaya, Owner at Le Méridien Petaling Jaya
Responded 30 Dec 2022
Dear Kwangho Choi, Greetings from Le Meridien Petaling Jaya and thank you for your honest review on TripAdvisor. It was brought to our attention that during your recent stay, we have fell short in your expectations and we sincerely apologize for our shortfall. We deeply value your patronage and thank you for sharing with us your experience. We have raise this matter to the higher management for further investigation and action. We have taken note on all the matters and be sure to highlight this to the relevant department for an extensive trsining to be done in ensuring to know what is the best to be delivered to our valuable guest. We look forward to welcoming you back to Le Meridien Petaling Jaya hotel in the future should we be given an opportunity. Meanwhile, wishing you a Happy New Year and Stay Safe. With regards, Marketing Communications Le Meridien Petaling Jaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was a good size although starting to show wear and tear. Throughout my stay we had to prompt the staff on housekeeping, refilling the water in the gym, towels by the pool, nothing seemed proactive.
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Date of stay: December 2022
Rooms
Cleanliness
Service
Room Tip: High floors to limit noise from the road, glass is not double glazing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Le Méridien Petaling Jaya, Owner at Le Méridien Petaling Jaya
Responded 20 Dec 2022
Dear SGTGRW, Greetings from Le Meridien Petaling Jaya and thank you for your honest review on TripAdvisor. It was brought to our attention that during your recent stay, we have fell short in your expectations and we sincerely apologize for our shortfall. We deeply value your patronage and thank you for sharing with us your experience. We have raise this matter to the higher management for further investigation and action. We look forward to welcoming you back to Le Meridien Petaling Jaya hotel in the future should we be given an opportunity. Meanwhile, wishing you a Merry Christmas and Happy Holidays! With regards, Marketing Communications Le Meridien Petaling Jaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the club suite with lounge access for 2 nights. Pros: - The suite is large and very spacious, modern with laminated wooden floors. It even has a huge walk in wardrobe, bathroom is bright with a deep bathtub and the sofa in the living room is comfy. - Fantastic selection of F&B during morning breakfast buffet, one of the best hotel breakfasts in Klang valley with very authentic thosai, roti canai and even a DIY roti bakar station. Cons: - The club lounge is unfortunately not welcoming for family with small kids. Waiters are aloof and stuck up, especially the female manager or lead waitress who manned the counter - she was completely unfriendly and had a proud and unwelcoming demeanor. While F&B at the lounge was decent, I did not enjoy the experience due to the aloof staff (except for a new female staff who was the only friendly and helpful one among the unhospitable bunch). Disappointed with the lounge experience - I hope the management can improve on their staff behavior, especially the female manager.…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$94 - US$113 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
New World Petaling Jaya Hotel
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
300
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Claim Your ListingLE MÉRIDIEN PETALING JAYA (R̶M̶ ̶4̶4̶3̶) RM 412: UPDATED 2023 Hotel Reviews, Price Comparison and 1,194 Photos - Tripadvisor
Frequently Asked Questions about Le Méridien Petaling Jaya
Which popular attractions are close to Le Méridien Petaling Jaya?
Nearby attractions include ESCAPE Petaling Jaya (0.05 km), Paradigm Mall (0.03 km), and Good Times DIY Pottery Studio (0.01 km).
What are some of the property amenities at Le Méridien Petaling Jaya?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Le Méridien Petaling Jaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Le Méridien Petaling Jaya?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Le Méridien Petaling Jaya?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Le Méridien Petaling Jaya?
Conveniently located restaurants include PJ’s Bar & Grill, 7th Mile Kitchen, and Serai Restaurant.
Are there opportunities to exercise at Le Méridien Petaling Jaya?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Le Méridien Petaling Jaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Le Méridien Petaling Jaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Le Méridien Petaling Jaya?
The staff speaks multiple languages, including Chinese, Indonesian, and Malay.
Are there any historical sites close to Le Méridien Petaling Jaya?
Many travellers enjoy visiting Kuala Lumpur City Gallery (11.8 km), Rumah Penghulu Abu Seman (14.2 km), and Istana Negara (10.1 km).