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Eastin Hotel Kuala Lumpur

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Eastin Hotel Kuala Lumpur
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549 Reviews from our TripAdvisor Community

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Showing 510: English reviews
Perth
Reviewed 30 October 2016

Stayed at this property for a night while attending a wedding dinner nearby. This hotel has been around for a while now so don't expect a sparkling new hotel. The location is convenient, depending on where you want to go. There is no really anything such as restaurants or shopping mall nearby. However, the hotel has free underground car park....

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Helpful?
1Thank AsiantravellerPerth
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear AsiantravellerPerth Thank you for having spared time to share your experience on Trip Advisor. It was a pleasure having you stay with us. The MRT is indeed scheduled to open mid - December and is just a stone's throw away from the hotel. Once functional ,the Sungei Buloh - Muzium Negara (KL Sentral ) line will provide ease of...

Reviewed 28 October 2016

I read the previous reviews and don't understand how others rated their experience so highly. Yes the location is fine and so are the rooms - but that's expected from what we're paying. However, breakfast was absolutely disappointing - tables were not cleared, food weren't up to expectation (if you can't ace scrambled eggs then it's definitely disappointing). Curious about...

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Helpful?
Thank Sutotheann
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Sutotheann First of all I would like to thank you for the opportunity to know and understand your experiences and perspectives. Creating wonderful guest experiences is singularly the most important item that we aim to succeed with and I sincerely apologize your expectations were not met . Your comments have been shared with the relevant departments to ensure we...

Kuala Lumpur, Malaysia
Reviewed 26 October 2016

Happy with facilities and room service. The location of the Hotel is good as it is between PJ and KL. Easy access to Damansara Toll Highway. The rooms are clean and the beds are comfortable. I have stayed here regularly and will return back.

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Helpful?
Thank kennethgeorgew
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear kennethgeorgew Thank you for your review and returning to stay with us. I am always delighted to hear our guests are pleased with our services . We look forward to welcoming you back soon. Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

Jeddah
Reviewed 19 October 2016 via mobile

Hotel services is good with friendly staff at all levels. The lobby serves good hot drinks with a professional attitude. Breakfast was above average where non Asian food is made available. The location gives a negative impact for this hotel as there is hardly much places to eat or proper coffee shops around it

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Helpful?
Thank A_Zegama
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear A_Zegama Thank you for choosing to stay at the Eastin Hotel Kuala Lumpur and taking the time to tell us about your stay. I am delighted you were happy with our hotel services and staffs' friendliness . We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming...

Kuala Lumpur
Reviewed 19 October 2016 via mobile

I booked family's room, room spacious, the reception lady not that friendly or welcome than other hotel, no smile at all, the swimming pool quite good, MRT near hotel maybe need walk about 5-10 minutes but not ready yet, but they have free shuttles bus to some shopping centre, you can check at the reception there, overall ok.

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Helpful?
Thank michelecmc
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear michelecmc Thank you for your review. We sincerely regret you were not greeted with smiles on check-in. Your comments have been shared for training and development purposes to ensure we consistently maintain our service standards. The team and I look forward to welcoming you again soon. Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

Petaling Jaya, Malaysia
Reviewed 18 October 2016

Quite like this hotel for the location and comfort. Aged but still providing good accommodation experience. However, one incident on our recent stay made us uncomfortable.. We encountered a guy probably an electrician came out of our room right before we check into the hotel room. He was there to changed a defective bulb. The door wasn't lock, and we...

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Helpful?
Thank TingTing85
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear TingTing85 Thank you for choosing Eastin Hotel Kuala Lumpur and taking the time to let us know about your stay. I have taken note of your comments and suggestion and this will be conveyed to the relevant department . We hope to welcome you back again soon. Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

Penang Island, Malaysia
Reviewed 18 October 2016 via mobile

As expected with eastin, clean facility. Breakfast buffet served is good with many choices, what a good bargain with the price offered. Maybe due to mon peak season/ went to WC, the staffs are not all the time stationed in the pool and gym area.

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Helpful?
Thank Angie_Ng13
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Angie_Ng13 I am pleased to note that our services and facilities were to your satisfaction. It was indeed a pleasure having you at Eastin Hotel Kuala Lumpur and we look forward to welcoming you again. Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 17 October 2016

The hotel is maintained well and the standard rooms are equipped well with a nice work desk. Beds are comfy and lighting is also well placed thru out the room. Toilet is a little dated but maintained well and with a bathtub. Would prefer if they placed a simple sign on the wall flusher button that says 'press here to...

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Helpful?
Thank Resortfamilyguy
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Resortfamilyguy Thank you for your review and for choosing to stay with us . We hope to welcome you back again soon. Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

Singapore, Singapore
Reviewed 10 October 2016

I was in KL over the weekend and stayed in Eastin Hotel. It was very quiet as the offices are closed over the weekend but I suppose it should be crowded during the weekdays. After all, its a business hotel. Location wise its quite far from KL city, you will need to take a cab. The hotel provides very limited...

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Helpful?
Thank gryphonmonster
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear gryphonmonster Thank you for reviewing your recent stay with the Eastin Hotel Kuala Lumpur . I am happy to note you enjoyed your weekend stay with us and look forward to welcoming you back soon . Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

Bangkok, Thailand
Reviewed 9 October 2016

I stayed in this hotel a few times in the past 2 months. The staff is ok but not the most friendly bunch of people and the cleaning staff was very bad. The room was not very clean and the breakfast is not worth it. There was a lot of uncivilised guests who were touching the food with their hands...

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Helpful?
Thank alexandratravels30
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear alexandratravels30 I am sorry to hear of your recent experience . I have taken note of your comments which will definitely be shared with the department concerned for improvement . We hope you will consider giving us another opportunity to be of service . Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Eastin Hotel Kuala Lumpur hotel is a business class hotel of international standards. Situated strategically on Jalan Damansara, an upmarket location nestled conveniently within the vicinity of golf courses, shopping malls and office buildings, it is designed to suit your needs as a business or leisure travelers. Enjoy the warm Eastin hospitality and experience our passion for efficiency and service excellence. Catering to an array of travelers and corporations, we provide an unparalleled experience coupled with efficient services, amenities and facilities to fulfill the needs of our much valued guests. Our room is more than just 'deluxe,' it is a well designed, contemporary home with warmth, ultra modern facilities and glorious space to greet you. With a combination of warm hospitality, you also get a sense that you have reached the one place where business becomes a pleasure. ... more   less 

Additional Information about Eastin Hotel Kuala Lumpur

Address: 13 Jalan 16/11 | Pusat Dagang Seksyen 16, Petaling Jaya 46350, Malaysia
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: RM230 - RM363 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Eastin Hotel Kuala Lumpur 4.5*
Number of rooms: 388
Reservation Options:
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Also Known As:
Eastin Hotel Petaling Jaya
Doubletree Petaling Jaya
Hotel Style:
#3 Business Hotel in Petaling Jaya
#3 Best Value Hotel in Petaling Jaya
#4 Luxury Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Eastin Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Eastin Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose facing to jungle ... nice sunrise”
 of 5 bubbles wazaruha, 7 Dec 2016 | Read review
“Go somewhere else”
 of 5 bubbles 366jacl, 29 Nov 2016 | Read review
“level 13 is smoking floor so stay under it or WAY ABOVE it. level 14 has very strong smell of cigarettes all day long.”
 of 5 bubbles G8189YCstephaniel, 5 Nov 2016 | Read review
“There are smoking and non smoking room”
 of 5 bubbles EliasC414, 3 Oct 2016 | Read review
“Enjoy the breakfast variety.”
 of 5 bubbles brianhU1358LT, 30 Sep 2016 | Read review
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