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Eastin Hotel Kuala Lumpur

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Eastin Hotel Kuala Lumpur
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571 Reviews from our TripAdvisor Community

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Showing 530: English reviews
Johannesburg, South Africa
Reviewed 18 June 2015

Stayed for 15 days in June 2015.Could not fault this hotel with much. Staff were very helpful and rooms very comfortable. There were shuttles to various shopping malls which is great after a day in the Office. Only place where there can be improvement is the coffee and tea served in the morning. I had to keep asking for HOT...

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Helpful?
Thank Sandra D
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Sandra I am thankful to you for expressing your positive sentiments about our hotel. The restaurant manager has been alerted to your comments on the lukewarm coffee and we will definitely improve on this area. I hope you will visit Kuala Lumpur soon as it will be our pleasure to have you stay with us again. Warm Regards Jane...

Malaysia
Reviewed 16 June 2015

Clean and comfortable. Especially loved the warm hospitality of the reception crew, and how we were politely greeted by the staff who stations by the lift.The executive deluxe room was spacious and in top-notch condition. Loved how the decorations (that comes with the honeymoon package) on the bed were kept simple and sweet. Overall a great stay only that the...

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Helpful?
Thank Joey P
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Joey I am delighted that you experienced the warm Eastin hospitality of our Associates and appreciate the little touches which come with the honeymoon package . Your comment on the slow service at the Swez Braserrie have been noted. I will be sure to pass this on to my team for improvement. We look forward to welcoming you again...

Los Angeles, California
Reviewed 15 June 2015

I have been staying at this hotel for the past few years and their customer service always amazed me. Every time I am there, their service is better than the last. Even though this may not be those "giant chain" hotels, their customer service and their management team goes beyond their duty. They make sure that I am well taken...

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Helpful?
Thank Sylvia L
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Sylvia I am always grateful to clients who share positive comments about their stay with us . In this case, I am delighted to note that our Associates went the "extra mile " to ensure you & your niece had a memorable stay . Your comments and review are a great indication to us that we are making our...

Durham, United Kingdom
Reviewed 12 June 2015

I stayed here twice on a recent business trip. The hotel is really nice, the rooms are comfortable and the pool & gym are great. The staff were really friendly and the location is great. The breakfasts are varied and cater to all tastes/cultures. On the downside check-in & check-out was quite slow and inefficient and meals in the standard...

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Helpful?
1Thank David C
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear David We are delighted you were comfortable in our care and could take advantage of our facilities especially the gym, pool and great location. Your kind comments with regards to the food at our Japanese restaurant Eyuzu Japanese Cuisine will definitely be shared with the Executive Japanese Chef and Restaurant Manager. I am sorry that you experienced a delay...

Reviewed 9 June 2015

The best thing about this hotel is the size of the rooms compared with the price. So totally worth the money as the room are huge but still cozy. The buffet breakfast was great and there was ample parking and service by the staff was always given with a smile. The service by the staff is one of the best...

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Helpful?
Thank idzerqqy a
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear idzerqqy a I am so pleased to read your review and to hear that the service from our Associates was one of the best you had ever experienced . We hope you will return to stay with us & look forward to welcoming you back soon . Warm Regards Jane Suppiah General Manager

Hong Kong
Reviewed 4 June 2015

I have been staying at the Eastin for over ten years now. The one thing that has remained the same is the high level of customer service. The moment I walk in the entire reception staff addresses me by name with a smile and even if the line is long for check in they make it a point to greet...

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Helpful?
Thank Christopher C
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Christopher First of all thank you for your extensive and encouraging review. I really appreciate your kind words and will be sure to share your review with all our Associates especially Jeevan . Thank you for making us your preferred hotel and we look forward to your continued support and patronage . Looking forward to welcoming you back soon....

Kuala Lumpur, Malaysia
Reviewed 30 May 2015

Stayed two nights in Eastin this week, as was attending a work event. The room was quite large, with a spacious bathroom, although some of the fittings and walls etc look a bit dated. Despite the many light fixtures in the room, it was a little dim and not very good for reading. I had a bit of a problem...

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Helpful?
Thank vickykksa
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Vicky Thank you for the feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. We sincerely regret any inconveniences you experienced . Thank you for your post and for choosing to stay at the Eastin Hotel Petaling Jaya and I look forward to welcoming you...

Jakarta, Indonesia
Reviewed 22 May 2015

Location: If you are in Kuala Lumpur or Petaling Jaya area NOT for business, then this hotel is in the middle of nowhere. It is located in the Phileo Damansara II business complex, so the only neighbors you have there are offices. Luckily, if you are bored with hotel food, on the ground floors of the office buildings you can...

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Helpful?
1Thank Paul S
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Paul S Thank you for your well documented feedback with regards your stay . Your comments with regards to the Executive Deluxe room benefits on the web have been noted and addressed on the description page . You will be pleased to note on your next stay , you will be able to borrow the umbrella without having to...

Parrish, Florida
Reviewed 21 May 2015 via mobile

The hotel is conveniently located easy access to trains. The rooms are large but the bed is like sleeping on cement! One morning I actually looked under the sheetsun to see if we were actually sleeping on a matress. I may not stay there again but given the chance we'll stop in to say hello to the restaurant matrade James....

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Helpful?
1Thank saluki112012
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear saluki112012 Thank you for the feedback you have provided. We normally get favourable comments on the quality of our beds & sincerely regret that you found the bed hard . Please do come back for at least a visit to say "hello" to James . We look forward to seeing you at the Eastin Hotel Petaling Jaya soon. Warm...

Pune
Reviewed 20 May 2015

A bit away from main city of Kualalumpur (about 20-25 Minutes Drive). This is a cosy & comfortable Hotel with Spacious Rooms and in room facilities, free Wi-Fi in Room Tea & Coffee Cattle. AC Control was a problem. Free Breakfast included in rental had large number of choices including limited Indian Vegetarian Items

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Helpful?
Thank Sumangal B
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Sumangal B Thank you for your a comments with regards to your stay at the Eastin Hotel Petaling Jaya. We have taken note of your comment with regards to the air-condition controller and checked it to ensure that everything is in working order . I do hope your travel plans will bring you back to Kuala Lumpur soon and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Eastin Hotel Kuala Lumpur hotel is a business class hotel of international standards. Situated strategically on Jalan Damansara, an upmarket location nestled conveniently within the vicinity of golf courses, shopping malls and office buildings, it is designed to suit your needs as a business or leisure travelers. Enjoy the warm Eastin hospitality and experience our passion for efficiency and service excellence. Catering to an array of travelers and corporations, we provide an unparalleled experience coupled with efficient services, amenities and facilities to fulfill the needs of our much valued guests. Our room is more than just 'deluxe,' it is a well designed, contemporary home with warmth, ultra modern facilities and glorious space to greet you. With a combination of warm hospitality, you also get a sense that you have reached the one place where business becomes a pleasure. ... more   less 

Additional Information about Eastin Hotel Kuala Lumpur

Address: 13 Jalan 16/11 | Pusat Dagang Seksyen 16, Petaling Jaya 46350, Malaysia
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: RM244 - RM345 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Eastin Hotel Kuala Lumpur 4.5*
Number of rooms: 388
Reservation Options:
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Also Known As:
Eastin Hotel Petaling Jaya
Doubletree Petaling Jaya
Hotel Style:
#3 Best Value Hotel in Petaling Jaya
#3 Business Hotel in Petaling Jaya
#4 Luxury Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Eastin Hotel Kuala Lumpur staff and other travellers.
6 questions
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Questions? Get answers from Eastin Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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