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Royale Chulan Damansara
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2, Jalan PJU 7/3, Mutiara Damansara, Petaling Jaya 47810 Malaysia
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Full view
360
Panoramas (13) Room & Suite (216)
About
#10 of 86 hotels in Petaling Jaya
Location
Cleanliness
Service
Value
Set in the heart of the Golden Triangle of Petaling Jaya, Royale Chulan Damansara (formerly known as The Royale Bintang Damansara) has all that you need and more for a truly luxurious holiday.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Parking
Wifi
Infinity pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
24-hour check-in
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Bottled water
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
Malay
Location
Full view
83Good for walkers
Grade: 83 out of 100
59Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
2, Jalan PJU 7/3, Mutiara Damansara, Petaling Jaya 47810 Malaysia
Getting there
Car HireSee all Petaling Jaya car hire
619Reviews18Q+A100Room tips
Reviews
Traveller rating
- 149
- 257
- 132
- 40
- 41
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Popular mentions
My main concern is the cleanliness. Stayed for 4 nights and we have to request for the room to be cleaned daily ( and tell them what to do as well). 🤦🏽♀️ the cleaner comes, takes away the rubbish and leaves. We have to call them again to do other stuff. Vacuum, wash the toilet, replenish water etc. The shower was left with thick dark layer and I had to ask them to clean that too. The food in cafe is moderate and very limited choice. For a so called big hotel like this, I expect better food.
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Date of stay: January 2022Trip type: Travelled with family
Helpful
Response from Faizi Khalid, Other at Royale Chulan Damansara
Responded 4 days ago
Dear Kavitha, Thank you for taking the time to give us your feedback. Firstly, please accept our most sincere apologies on the experience that you’ve had throughout your stay. All of the issues that you have mentioned here were brought up to the relevant heads immediately for improvements to be made. The management will also be monitoring these areas constantly as we have a certain standard of service to meet. We hope that you will give us another chance on your next trip where we will be better. Warm regards, Faizi Khalid Resident Manager
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I always stay at Royale Chulan Damansara because the hotel was an easy access to shopping complex. But sadly the shopping mall attached to the hotel closed due to pandemic. The lively place was gone. The hotel too seem like a lonely place. For my stay I enjoy the breakfast it was very delicious for me. The pool was great. All the staff from reception, room service, housekeeping, coffee house was very friendly and helpful as usual. I hope someday the place will be lively as before. Will love to come again someday.
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Because the shopping mall attach to hotel was closed, You still can go to the curve or ikea. Just...
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Helpful
Response from Faizi Khalid, Other at Royale Chulan Damansara
Responded 1 Nov 2021
Dear Sally, Thank you for your kind feedback and for visiting us again. We are happy to hear that you enjoyed our breakfast, pool and the friendly service from our staff. Although it is unfortunate that the pandemic has taken a toll on many leisure activities including shopping malls, we hope that the industry bounces back with better things to come. We’d also like to inform you that we have other malls within walking distance from the hotel such as The Curve, Ikano and Ikea besides the e-Curve Mall which has recently closed down. We are also currently constructing a walkway which will lead straight to these malls and this will serve as a convenient feature to all of our guests. We hope to hear from you soon for future bookings, kindly email to feedbacks.rcd@royalechulan.com or text to our “Royale Text Action” at 016 9209 631 Warm regards, Faizi Khalid Executive Assistant Manager
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My colleagues and i had our afternoon tea set at the coffee house. We ordered one set of western and one set of malay set. Both set were delicious and nice. But as usual, we prefer the malay one even we need to wait about 15-20 minutes to be ready since cucur udang is great to be served ‘panas panas’. No choice on the tea selection. Overall, it was good food.
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Date of stay: March 2021Trip type: Travelled with friends
3 Helpful votes
Helpful
Response from Tony Lim, General Manager at Royale Chulan Damansara
Responded 22 Mar 2021
Dear dianahamasuba, Thank you for taking the time in giving us your feedback. We are certainly glad to hear that you and your colleagues enjoyed the afternoon tea. We look forward to welcoming you back again. Keep in tune with our latest promotions by following us on our Instagram page or Facebook Warm regards, Tony Lim General Manager
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I had 2 types of experience I stayed for 1 night on 20th February and the room was not up to expected : 1. Air conditoning was warm for the whole first day 2. Furnitures were not very "Royale"-ey maintained 3. I requested if they could send me some sanitising wipes or hand sanitiser up to my room, the hotel do not have that and instead asked me to personally go down to lobby to get some myself Secondly, yesterday I tried their Work From Hotel Program on 24th Feb 2021 : I asked to borrow a set of fork and spoon and the staff at Coffee House and I was not impressed with the staff's (between the time 12.45pm to 1pm) attitude towards me as a guest. He was very reluctant and I felt that I was not respected as a guest. He came back with a PLASTIC set cutlery. I did not want to argue, I said thank you nicely - to my surprise, he turned away without bother or saying welcome. This is unexpected from a supposedly 5-star hotel like Royale Chulan. I'm very disappointed with the service quality. My parents and I were one of the first few customers who stayed at Royal Bintang The Curve when it first opened back in 2004-2005 and I remember it being a good experience. The quality is very bad now and my parents would've been disappointed too if they were to stay a night at Royale Chulan. I'm glad they did not have to experience the hotel's current low quality service.…
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Date of stay: February 2021
Location
Service
Sleep Quality
Room Tip: Bad Service
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1 Helpful vote
Helpful
Response from Tony Lim, General Manager at Royale Chulan Damansara
Responded 28 Feb 2021
Dear Rutnie, We are very sorry to hear about your recent experience and appreciate that you have taken the time to give us your sincere feedback. Please know that immediate action has been taken by providing more training to improve on the service. Hopefully this will not deter your decision to stay with us again. If you need any special arrangement for future bookings, you may email to feedbacks.rcd@.royalechulan.com Warm regards, Tony Lim General Manager
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Pros: The room was very spacious and had a good view. Bedding was very comfortable and the room was well appointed. Bathroom was clean and comfortable. Cons: Couldn't figure out the air-conditioning - too hot under the sheets, too cold without. Temperature had already been adjusted. This was probably the only discomfort.
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Date of stay: January 2021
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Tony Lim, General Manager at Royale Chulan Damansara
Responded 1 Feb 2021
Dear meelo, Thank you for your review. We are glad to hear that you found our room to be spacious and comfortable. We have also taken note of your feedback on the air-conditioning and will look into it. Hoping to have you stay with us again, you may email to feedbacks.rcd@.royalechulan.com or send a text to our “Royale Text Action” number 016 9209 631 for bookings or inquiries. Warm regards, Tony Lim General Manager
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PRICE RANGE
US$45 - US$79 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Royale Bintang Damansara
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
380
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Claim Your Listing Frequently Asked Questions about Royale Chulan Damansara
Which popular attractions are close to Royale Chulan Damansara?
Nearby attractions include The Curve (0.3 km), Escape Room (0.2 km), and IPC Shopping Centre (0.4 km).
What are some of the property amenities at Royale Chulan Damansara?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Royale Chulan Damansara?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royale Chulan Damansara?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Royale Chulan Damansara?
Yes, free parking is available to guests.
What are some restaurants close to Royale Chulan Damansara?
Conveniently located restaurants include Dip n Dip, Little Penang Restaurant, and TGI Fridays Sunway Pyramid.
Are there opportunities to exercise at Royale Chulan Damansara?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Royale Chulan Damansara have airport transportation?
Yes, Royale Chulan Damansara offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royale Chulan Damansara?
Yes, dry cleaning and laundry service are offered to guests.
Does Royale Chulan Damansara offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Royale Chulan Damansara?
Many travellers enjoy visiting Istana Negara (6.9 km).