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Persiaran Lagoon Bandar Sunway, Petaling Jaya 47500 Malaysia
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US$74
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Free cancellation until 15/10/22
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Traveller (1138)
360
Panoramas (21)
Room & Suite (535)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 26/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sunway Pyramid Hotel
Updated 26/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 89 hotels in Petaling Jaya
Location
Cleanliness
Service
Value
Travellers' Choice
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and Sunway Pyramid shopping mall with over 170 food and beverage outlets. For those on-the-go or looking for a quick bite, Kaffeinate located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Water park
Kids stay free
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Interconnected rooms available
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Centrally Located
Languages Spoken
English, Chinese, Malay
2566Reviews47Q+A100Room tips
Traveller rating
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Most Recent
Prabakaran A wrote a review Sep 2022
1 contribution
Had a wonderful and pleasant stay in the hotel ..great location and great exeprience ...hotel is very busy with lots of people ..however staff was very good .never failed to smile greet ..keep it up..will be back again
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NaikV wrote a review Sep 2022
Thane, India102 contributions37 helpful votes
The hotel is good option for families looking for Sunway experience which includes water park, indoor and outdoor activities. The location is far away from the city center but self sufficient. Good shopping amenities and restaurants in the vicinity. The service levels lacks consistency. As an example I was dropped off by the hotel car at KLIA 2 instead of KLIA 1 early morning and before I could realise what had transpired the driver had left the vicinity.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mir_Amirul wrote a review Sep 2022
Kuala Lumpur, Malaysia3 contributions1 helpful vote
Spacious, clean and friendly staff. Location wise, a bit far from city center however the hotel is just beside a mall (connected). No issue to get food or shopping for groceries. Ample parking spaces for those who drive. Definitely will come again!
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Date of stay: January 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BornTraveller72 wrote a review Aug 2022
Jakarta, Indonesia138 contributions97 helpful votes
The hotel is not so convenient for business travellers, even though it is adjacent to the Sunway Convention Center. The room didn't have a table-chair to do some work. There was a pathetic gym with dilapidated equipment. Check-in service was not efficient. The soap dispenser in the bathroom was not functioning!
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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CHK wrote a review Aug 2022
Kuala Lumpur, Malaysia18 contributions28 helpful votes
Shanta is the best I’ve ever seen throughout my years of travelling. We had some hiccups during check in and it was disappointing indeed, but Ms Shanta came explained and offered whatever she could to make us feel better. We felt so appreciated. And we are totally blown away with her amazing hospitality and really couldn’t ask for more. I wish I can treat her a coffee one day. Mr Alex, please keep Shanta in the hotel :) Thank you!
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Balcony studio is a nice choice to us compare to normal deluxe room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tze Lan L wrote a review Aug 2022
7 contributions5 helpful votes
I have stayed in this hotel twice basically because it is located conveniently near my relatives’ home. It’s location is top notch as it is very close to amenities and eateries. This is why I have stayed there twice. However I would give it an average rating for cleanliness and efficiency. Whilst the staff is pleasant and polite and the room was reasonably clean and free of smell, the hotel bathrooms are noticeably stained. Bathroom rust stains on the walls and shower stalls and rusty fittings are unsightly and could do with maintenance. There is black and dirty grout and this can be easily remedied. No bath mats were provided until we asked for them. Only bath towels and no hand or face towels were provided. The last time we visited, the key cards were not working for the whole of our stay causing us to spend an inordinate amount of time at reception changing cards. Also, the carpark system is unreliable and caused us to be trapped behind the barrier despite registering as directed. When a long line of cars built up on the ramp, the carpark intercom attendant, instead of attending to the problem and letting us through instructed us to move dangerously to the side onto what looked like a tiled platform at the edge of the ramp to let other cars through which we did with great difficulty after manoeuvring into what was clearly not a space meant to receive cars. Only when my husband approached reception were we attended to and the barrier lifted. This is absurd and could have caused us damage to our vehicle. The hotel has a great location and is reasonably priced. However some things could be improved for it to live up to 4 star rating.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Harryhdl wrote a review Jun 2022
Tampa, Florida84 contributions67 helpful votes
After having problems initially with the check in staff and Duty Manager, Ms. Shanta (Front Office Manager) stepped in and ensured we had a most memorable stay. The rooms reallocated to us were amazing and the service impeccable. The breakfast spread, our main motivation for returning to this property, did not disappoint and the services of Mr. Andrew Mohd. Norhasle made us feel extra welcome. The location, adjacent to Sunway Pyramid Mall and Sunway Lagoon makes it a perfect family getaway with food, entertainment and shopping all at hand.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Choose rooms further from the lifts to avoid noisy guests and choose the breakfast option.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Alex Castaldi, Other at Sunway Pyramid Hotel
Responded 4 Jul 2022
Dear Harron, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us after our team has resolved your problem. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future. Book direct and save on our website with amazing benefits and privileges when you're planning your next stay with us. Best Regards, Alex Castaldi Senior General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loh Wooi Hoong wrote a review Jun 2022
3 contributions2 helpful votes
I almost 6 month won’t go back Sunway Pyramid Hotel, when I have business trip this time I check-in Ms Shantini know I booking a room 2 night, she arrange a room with nice Park View room for me and my family. And she also kindly give a chocolate for my kid. Thank you so much.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alex Castaldi, Other at Sunway Pyramid Hotel
Responded 20 Jun 2022
Hello WooiHoongLoh, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We will let Shantini knows about your compliment as it really encourages them! We look forward to welcoming you back to Sunway City. Do remember to book direct and save on our website with amazing benefits and privileges when you're planning your next stay with us. Best Regards, Alex Castaldi Senior General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Victoria451 wrote a review Jun 2022
Ho Chi Minh City, Vietnam75 contributions71 helpful votes
In general it's everything you'd expect from a Sunway property, well trained staff, well configured facilities. It was BUSY, perhaps as it was school holidays. Breakfast was included, however the scrum within made me scuttle away to Yeast in the Pyramid Tower lobby. Quiet, brilliant food and coffee (and of course bread and pastries), big shout out to the Yeast staffers who looked after me really well. If you're visiting any of the unis (Monash, Sunway, Taylors) or medical centres, it's a short walk to the elevated busway (assuming one is ambulatory). Buy a Touch and Go ticket from KL Sentral if you're arriving via train from the airport, RM50 will buy it and load it with as much as you need to get around town on the LRT/ MRT system. The hotel for me gets 10/10 for location. It's right next to the Pyramid mall, with every imaginable amenity, including an ice rink. I see some travelers have had a backpack stolen - the lobby is also ingress to the Pyramid mall - I wouldn't leave anything you love there, it's impossible for the staff to 100% police, not their fault. So the room ... I see talk of 'mustiness'. Yes. One of my pillows was nasty - comprehensively perspired into. Here's the problem. The aircon goes full bore, but not at a constant temp. Too cold, too hot, shiver, perspire, rinse and repeat. However the duvets are designed for colder climes. And so people perspire. It all makes zero sense, particularly in view of the constant sustainability claims. Why not send the current duvets to the Ukraine and replace with something suited to the tropics? This is not unusual in Malaysia - it's a thing. The only other issue was the bathroom lighting design which wasn't great for applying makeup (or I imagine shaving). Overall though, the room was well configured, well designed and perfect for those wanting something comfortable, reliable and well located. Apart from those little niggles, I enjoyed my stay and would absolutely stay again.
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Date of stay: June 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alex Castaldi, Other at Sunway Pyramid Hotel
Responded 20 Jun 2022
Dear Victoria451, I am glad to hear that you had a pleasant stay at Sunway Pyramid Hotel. Thank you for sharing your detailed feedback after reading some other reviews in TripAdvisor. Please accept our sincere apologies for the lapse in service and rest assured that we will investigate and share the points you have highlighted with the relevant teams for a thorough review. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future. Remember to book direct and save on our website with amazing benefits and privileges. Best Regards, Alex Castaldi Senior General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Haslina wrote a review Jun 2022
1 contribution
My second time staying at this hotel and this time all my siblings decided to join me from 3-5 june. Ms Shantini went all out to ensure that all the 5 rooms that my family booked were up to our expectation. She made sure that we got connecting rooms, registered our car plate nos in advance, upgraded mom's room, prayer mats in place, helped changed our faulty room cards and just basically took care of all our other requests and inquiries. We loved the breakfast spread, kids had a lovely time at sunway lagoon while the adults went shopping at the sunway pyramid mall. Ms Shantini regularly checked on us to see if needed anything. Kudos to her for making our 3 days 2 nights stay at the hotel a simply relaxing getaway! Will definitely come back again😊
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alex Castaldi, Other at Sunway Pyramid Hotel
Responded 20 Jun 2022
Dear Haslina Hassan, Thank you for choosing to stay with us again at Sunway Pyramid Hotel. It is for returned guests like yourself that the staff strive to achieve. Will share your review with the team, they will be delighted. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again. Book direct and save on our website with amazing benefits and privileges when you're planning your next stay with us. Best Regards, Alex Castaldi Senior General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$65 - US$93 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pyramid tower hotel at sunway lagoon petaling jaya, pyramid hotel at sunway lagoon
FORMERLY KNOWN AS
Sunway Pyramid Hotel East
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
564
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Frequently Asked Questions about Sunway Pyramid Hotel
Which popular attractions are close to Sunway Pyramid Hotel?
Nearby attractions include Sunway Pyramid Shopping Mall (0.2 km), Sunway Lagoon (0.3 km), and Stars Archery Sunway Pyramid (0.2 km).
What are some of the property amenities at Sunway Pyramid Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sunway Pyramid Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sunway Pyramid Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sunway Pyramid Hotel?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sunway Pyramid Hotel?
Conveniently located restaurants include Brotzeit, Busaba Thai, and The Resort Cafe.
Are there opportunities to exercise at Sunway Pyramid Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Sunway Pyramid Hotel have an airport shuttle?
Yes, Sunway Pyramid Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sunway Pyramid Hotel have airport transportation?
Yes, Sunway Pyramid Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunway Pyramid Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunway Pyramid Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.