Had a wonderful and pleasant stay in the hotel ..great location and great exeprience ...hotel is very busy with lots of people ..however staff was very good .never failed to smile greet ..keep it up..will be back again
The hotel is good option for families looking for Sunway experience which includes water park, indoor and outdoor activities. The location is far away from the city center but self sufficient. Good shopping amenities and restaurants in the vicinity. The service levels lacks consistency. As an example I was dropped off by the hotel car at KLIA 2 instead of KLIA 1 early morning and before I could realise what had transpired the driver had left the vicinity.
Spacious, clean and friendly staff. Location wise, a bit far from city center however the hotel is just beside a mall (connected). No issue to get food or shopping for groceries. Ample parking spaces for those who drive. Definitely will come again!
The hotel is not so convenient for business travellers, even though it is adjacent to the Sunway Convention Center. The room didn't have a table-chair to do some work. There was a pathetic gym with dilapidated equipment. Check-in service was not efficient. The soap dispenser in the bathroom was not functioning!
Shanta is the best I’ve ever seen throughout my years of travelling. We had some hiccups during check in and it was disappointing indeed, but Ms Shanta came explained and offered whatever she could to make us feel better. We felt so appreciated. And we are totally blown away with her amazing hospitality and really couldn’t ask for more. I wish I can treat her a coffee one day. Mr Alex, please keep Shanta in the hotel :) Thank you!
I have stayed in this hotel twice basically because it is located conveniently near my relatives’ home. It’s location is top notch as it is very close to amenities and eateries. This is why I have stayed there twice. However I would give it an average rating for cleanliness and efficiency. Whilst the staff is pleasant and polite and the room was reasonably clean and free of smell, the hotel bathrooms are noticeably stained. Bathroom rust stains on the walls and shower stalls and rusty fittings are unsightly and could do with maintenance. There is black and dirty grout and this can be easily remedied. No bath mats were provided until we asked for them. Only bath towels and no hand or face towels were provided. The last time we visited, the key cards were not working for the whole of our stay causing us to spend an inordinate amount of time at reception changing cards. Also, the carpark system is unreliable and caused us to be trapped behind the barrier despite registering as directed. When a long line of cars built up on the ramp, the carpark intercom attendant, instead of attending to the problem and letting us through instructed us to move dangerously to the side onto what looked like a tiled platform at the edge of the ramp to let other cars through which we did with great difficulty after manoeuvring into what was clearly not a space meant to receive cars. Only when my husband approached reception were we attended to and the barrier lifted. This is absurd and could have caused us damage to our vehicle. The hotel has a great location and is reasonably priced. However some things could be improved for it to live up to 4 star rating.…
After having problems initially with the check in staff and Duty Manager, Ms. Shanta (Front Office Manager) stepped in and ensured we had a most memorable stay. The rooms reallocated to us were amazing and the service impeccable. The breakfast spread, our main motivation for returning to this property, did not disappoint and the services of Mr. Andrew Mohd. Norhasle made us feel extra welcome. The location, adjacent to Sunway Pyramid Mall and Sunway Lagoon makes it a perfect family getaway with food, entertainment and shopping all at hand.
I almost 6 month won’t go back Sunway Pyramid Hotel, when I have business trip this time I check-in Ms Shantini know I booking a room 2 night, she arrange a room with nice Park View room for me and my family. And she also kindly give a chocolate for my kid. Thank you so much.
In general it's everything you'd expect from a Sunway property, well trained staff, well configured facilities. It was BUSY, perhaps as it was school holidays. Breakfast was included, however the scrum within made me scuttle away to Yeast in the Pyramid Tower lobby. Quiet, brilliant food and coffee (and of course bread and pastries), big shout out to the Yeast staffers who looked after me really well. If you're visiting any of the unis (Monash, Sunway, Taylors) or medical centres, it's a short walk to the elevated busway (assuming one is ambulatory). Buy a Touch and Go ticket from KL Sentral if you're arriving via train from the airport, RM50 will buy it and load it with as much as you need to get around town on the LRT/ MRT system. The hotel for me gets 10/10 for location. It's right next to the Pyramid mall, with every imaginable amenity, including an ice rink. I see some travelers have had a backpack stolen - the lobby is also ingress to the Pyramid mall - I wouldn't leave anything you love there, it's impossible for the staff to 100% police, not their fault. So the room ... I see talk of 'mustiness'. Yes. One of my pillows was nasty - comprehensively perspired into. Here's the problem. The aircon goes full bore, but not at a constant temp. Too cold, too hot, shiver, perspire, rinse and repeat. However the duvets are designed for colder climes. And so people perspire. It all makes zero sense, particularly in view of the constant sustainability claims. Why not send the current duvets to the Ukraine and replace with something suited to the tropics? This is not unusual in Malaysia - it's a thing. The only other issue was the bathroom lighting design which wasn't great for applying makeup (or I imagine shaving). Overall though, the room was well configured, well designed and perfect for those wanting something comfortable, reliable and well located. Apart from those little niggles, I enjoyed my stay and would absolutely stay again.…
My second time staying at this hotel and this time all my siblings decided to join me from 3-5 june. Ms Shantini went all out to ensure that all the 5 rooms that my family booked were up to our expectation. She made sure that we got connecting rooms, registered our car plate nos in advance, upgraded mom's room, prayer mats in place, helped changed our faulty room cards and just basically took care of all our other requests and inquiries. We loved the breakfast spread, kids had a lovely time at sunway lagoon while the adults went shopping at the sunway pyramid mall. Ms Shantini regularly checked on us to see if needed anything. Kudos to her for making our 3 days 2 nights stay at the hotel a simply relaxing getaway! Will definitely come back again😊