1) Check in around 12pm and room was not ready. When we came back to the hotel around 4pm to request the room key, the service counter still asked for my Ic and booking no. And re check in. How about my checked- in for the 12 pm? 2) sink - leaking. 3) towel and mineral water - not keep in room. Have request from housekeeping. Overall i am dissapointed with this hotel. Because we stayed here not the 1st time. Maybe not enough staff but this is not the main reason for maintained fot the good service. Please take about this matter to improve your good quality service. Tq.
I booked a family suite and it is worth it. It has 1 King size and 2 single for my children. Separate TV for my children so that they do not interfere with mine. Well decorated and carpeted. I love the toilet arrangements with bath tub and shower cubicle. However ,large shower cubicle does not suit with tiny shower head. Embarassing actually. Management should look into this. The chiller/ freezer is really out of date. Rusty and hardly perform its duty. Breakfast is nice. And I salute Hotel which can provide AND enforce the Covid 19 SOP. They provide plastic glove and position 1 personnel to make sure everybody adhere to the rules. Good one. We feel safer. Very close to shopping areas and next to well known IKEA.
Do not be fooled by the 5 star rating. That may well belong to its sister hotel close by? This hotel has been so badly neglected it misleads it’s customers with economy rates implying a bargain. Wrong! You get poor plumbing, an indifferent breakfast with poor quality food and hygiene control, areas in the hotel that has had water damage but yet to be fixed. Birds fly directly onto uncovered foods in the breakfast area outside. One positive - the staff are polite, helpful and keen to do the best they can but their efforts are seriously compromised by neglectful management (no help from management?!). I will not be using this hotel again.
After the extremely bad experiences with Grand Ion Delemen Hotel, Genting we check-in to this hotel. This is not our first time with this hotel. The type of rooms given was expected, although we pay a little higher due to peak season. We arrived early and registered indicating our request, but upon issuing of keys, we were given 4 different rooms on 4 different floors. The best part is... you have to go all the way down to ground floor before you can go to the next floor, eg I'm on the 10th floor, but can't go to the 8th floor, have to go all the way to ground floor then up to 8th ??? My room main door was not working well. Good about the hotel - there is instant feedback, so my solutions were attended to immediately and problems solved. The hotel also email me and apologise. They also offer a special discount for my next visits. This is what we called "integrity" and responsibility. Will I go back to the hotel again? YES. Would I recommend friends and relatives and my tour agents? YES. The family room is great with 1 king size bed and 2 twin beds. Simple breakfast with varieties of local and western. Within walking distant to shopping malls where you can find plenty of eateries and restaurants. Quite a good location, where we can find all services and attractions we needed.…
Stayed here on 9th Feb for my 9th anniversary. Check in, no greetings and seem unhappy in what she do, Struggled to understand my accent. Safe in the room locked, had to call multiple times and the same lady came to fixed. Breakfast was average, not much variety is being served and the staff is not approachable. The WiFi within our room was a little slow. Rooms are clean and well appointed. Bellboy at the lobby was very helpful. Check out was smooth and fast. The only best thing here is the location.