Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The award-winning 5-star One World Hotel, Petaling Jaya features 6 categories of 452 contemporary guestrooms and suites furnished with luxurious amenities, facilities and services. Conveniently adjoined to the world’s 7th largest mall, 1 Utama comprises of more than 650 retail outlets, with direct access to the Bandar Utama MRT Station and just minutes away from downtown Kuala Lumpur and the Kuala Lumpur International Airport. The hotel showcases world-class conference and meeting space of over 5000 sqm² and 15 function rooms, complemented by 5 innovative restaurants, recreation facilities and spa.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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One World Hotel garners high praise for its exceptional service, with guests frequently lauding the staff's responsiveness and the hotel's robust event support. The spacious, comfortable rooms are well-maintained, and the hotel's cleanliness is consistently highlighted, adding to its tranquil atmosphere.
Amenities, including generous room features and convenient access to a mall and MRT, receive positive mentions. While some guests have noted occasional noise disturbances and pricing inconsistencies, the overall value is considered remarkable by many.
Atmosphere
Tranquil
Rooms
Comfortable
Value
Remarkable
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive
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My family and I enjoyed a really lovely stay here last month. I was a little hesitant about booking at first as this is not located in central KL, but our stay more than exceeded my expectations.
Upon arrival you are greeted by a grand lobby. It's incredibly impressive and exceptionally clean - and it makes a real impression on you. The rooms themselves are all finished to a very high standard, with the bed and sofa both very comfortable. The bathroom was spacious, clean, and well-designed. On occasion there were some smells of smoke, which I suspected were due to guests in neighbouring rooms smoking in their bathrooms. The staff at reception were nice about it when I alerted them and offered to come up and spray the room with air freshener.
The hotel is a short (and covered) walk away from the nearby MRT, so travelling into central KL isn't a problem if that's what you want to do. More impressively, it is directly linked to the neighbouring 1 Utama mall. It was wonderful being able to nip in and out of the mall on demand, whether it was for dinner, a light snack, or a bit of shopping. It's also really easy to get a Grab if you need to go anywhere slightly further afield. There was just one occasion where I found it difficult to find a Grab willing to take me from central KL back to PJ at night - but it was fine in the end.
The highlight of the visit was undoubtedly the breakfast. Don't under any circumstances skip the breakfast here. I'd go so far as to say that One World offers the best breakfast I've ever had in a hotel! Roti canai is cooked fresh to order - there's also a wide selection of Chinese, Malay, Indian, Japanese and Western food - and more. It's all of a really high standard and the breakfast service itself is run like a well-oiled machine, even when busy.
I also wanted to mention how nice and helpful the staff were. When there was a problem with the plugs in our room, Reception were quick to send someone to fix it. And a special mention must go to Tina at the front desk. She checked us in and we saw her a few more times throughout our stay - she was so helpful and so friendly each time. She is a real credit to the hotel and I hope management recognise what a good job she does.
I'm already looking forward to my next stay.
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Date of stay: September 2024
Value
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Location
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Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from One World Hotel Petaling Jaya, Other at One World Hotel
Responded 4 Oct 2024
Dear jcj1882 Warmest Greetings from One World Hotel! Thank you for taking the time to share your experience. We’re delighted to know that you enjoyed your stay and were pleased with our services and facilities. Please be assured that we remain committed to providing the warm hospitality and exceptional service that defines One World Hotel. It was a pleasure to serve you, and we eagerly look forward to welcoming you back to our hotel soon. Thank you once again. Best Regards The Management of One World Hotel
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Stayed here for the first time ever as far away from my usual location. Had a fantastic stay. Rooms are huge and the breakfast and dinner were excellent. Shan the F&B Manager ensured my requests were well taken care. He is such a great guy and made our stay even memorable. Will be our first choice to stay in coming months.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Book the club rooms for best amenities and service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from One World Hotel Petaling Jaya, Other at One World Hotel
Responded 9 Jan 2024
Dear FreshprinceofBA Warmest Greetings from One World Hotel! Thank you for your recent review as we always appreciate hearing from our guests. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities. It would be our pleasure to welcome you back for another remarkable experience during your next trip to Petaling Jaya. Thank you. Best Regards The Management of One World Hotel
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Stayed 3 nites at this hotel. Co-located with One Utama Shopping Mall with an MRT stop makes this a really convenient place. Parking is free for staying guests too. Check-in process was smooth n relatively quick. Communication in English was not an issue. Biggest suprise was the room. Booked a superior double room....the room is HUGE! It's visibly that the room is dated but everything worked. There was even a bidet to the toilet which I think is not yet common in Malaysia. The king sized bed didn't have a topping so it's one small minus to a comfortable bed. Suprised that there was a welcome plate of shortbread cookies. Nice welcoming gesture. There was 4 complimentary bottles of drinking water was provided daily. The minibar had 2 canned drinks in the fridge and there was a can of potato chips and bag of chocs which were also complimentary but non-refillable. Bathroom amenities were full (toothbrush, comb, cottonbuds, shaver). There was also thick comfortable bedroom slippers. These little amenities put this hotel one notch above international 5* hotels. The only negative point I note is the control for lighting in the room....all individual controlled There was no master control switch....just a small inconvenience to switch off all lights before going to bed.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from One World Hotel Petaling Jaya, Other at One World Hotel
Responded 9 Jan 2024
Dear Natayan Warmest Greetings from One World Hotel! Thank you for your support and for posting your review on TripAdvisor. Your FIVE star review made our day and the team appreciates it! We aim to exceed our guests’ expectations and we are glad you had experienced it! We know that you have many options when choosing where to stay in Petaling Jaya. The fact that you have chosen One World Hotel is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Best Regards The Management of One World Hotel
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This was my second time in this hotel. I was so impressed with the service and the quality of the hotel, that I return with my family.
First. The breakfast was very good. it has all proper hotel breakfast you expected. There's the usual eggs station, Western, Asians selection (Malay, Chinese, Indian and Japanese). The service provided by the staff is superb. They are quick the clear your finished plates, so that your table will have space for your next tasting adventure. I really enjoyed their breakfast.
Although, it's quite a distance from Kuala Lumpur area, there is a MRT station just next to the hotel. It will take roughly 30 mins to go to Bukit Bintang from the station Bandar Utama (where the hotel is). This hotel is connected to 1 Utama shopping centre, which is just nest to the hotel lift. It's a big place and there is a lot of food options here. Shopping is also fantastic. You can find most of the stuff you find at Kuala Lumpur city centre.
What I like about this hotel, is that the room is big - 40 metre square. The bathroom has a separate shower, toilet and a bathtub. Depending on the room type, my sister and family booked a Deluxe Room King with a good sized dining table, and I booked Deluxe Room Queen (it has 2 queen sized bed) with a small dining table, both rooms has a single lounge chair and a work table. The TVs has many channels and you can connect with your Apple TV or Android TV. We had complimentary drinks (a can of coke & green tea), vegan chocolate and homemade cookies.
I will definitely stay at this hotel again.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from One World Hotel Petaling Jaya, Other at One World Hotel
Responded 21 Nov 2023
Dear Shakeame Warmest Greetings from One World Hotel! Thank you very much for taking the time to share your experience with us and for your continuous support. We are glad to hear that it has been an enjoyable experience for you and that you were happy with our services and facilities. Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality. It was indeed a pleasure to have been of service to you. We look forward to welcoming you back to the hotel soon. Thank you. Best Regards The Management of One World Hotel
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Overall it's good and much appreciated the banquet team .
I am the person incharge for this event, representing my company incoordinating with the hotel. I would like to express my heartfelt gratitude to Rui Rou from the sales department and the entire banquet team ( joe and the duty manager ) , especially for the kitchen arrangements and the assistance of the pastry chef Syeriff
The successful completion of the event would not have been possible without your cooperative efforts. Given that our team was utterly exhausted, the banquet team even assisted us in transporting our left over booklets and flag to the lorry , We are truly thankful.
The day before the event, we encountered numerous obstacles, including minor issues with audiovisual equipment and the LED screen, which made us feel that progress was not smooth. The responsible person was not very friendly.
Although the stage was initially a bit small when the AV team after set up the banquet team ultimately helped us expand it, resolving this issue. The overall environment was excellent, and the food was very delicious.
Ultimately, I have a feedback. For this event, we needed 10 rooms, with most guests requiring a stay of 10 nights. However, the price quoted by the hotel was actually higher than what was available online, forcing us to accommodate some guests at Avante, M Resort, and One World. It would be great if we could be provided with a special rate given that we were the host for the event.
I sincerely hope these feedback points will help us improve our future cooperation together.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from One World Hotel Petaling Jaya, Other at One World Hotel
Responded 27 Jun 2024
Dear K3549HOleew Warmest Greetings from One World Hotel! Thank you for your support and for posting your wonderful review on TripAdvisor. We are pleased to hear that you were satisfied with our services. We will be sure to mention your kind notes to our associates who took such great care of your event. At One World Hotel, with function rooms of various sizes, we will always have the perfect venue that caters to each organiser’s personalised need. In the meantime, we have shared your comments on the special room rate with our Sales Team. We are delighted to have been of service to you and look forward to welcoming you back to our hotel again. Thank you. Best Regards The Management Of One World Hotel
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My family and I have been staying at the One World Hotel for many years. It has now become the go-to choice of accommodation for us. The hotel continually improves both its hardware and software. Even after years of operation, the hotel looks new and grand. The room we stayed in is clean and comfortable. It is well equipped and connected and suits both leisure and business travellers. The housekeeping staff is on the ball and always ready to attend to guests' needs in a timely manner. At our most recent stay, we patronized the Cinnamon, Zuan Yang Chinese Restaurant and The Sphere Lounge at the lobby. We entertained our own guests at these outlets, and everyone commended the great food and service. The hotel is also convenient for shoppers because of its direct access to One Utama Shopping Mall and the city's rail network. Getting to the city centre is easy. Kudos to the team at One World! No reason for me to consider staying at another hotel whenever I visit.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from One World Hotel Petaling Jaya, Other at One World Hotel
Responded 8 May 2024
Dear fauzifuad Warmest Greetings from One World Hotel! Thank you for your support and for posting your review on TripAdvisor. Your FIVE star review made our day and the team appreciates it! We aim to exceed our guests’ expectations and we are glad you had experienced it! We know that you have many options when choosing where to stay in Petaling Jaya. The fact that you have chosen One World Hotel is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Best Regards The Management of One World Hotel
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Had a wedding dinner at the Orchid and Jasmine rooms at One World Hotel, and the entire experience was fantastic. Loved dealing with Poon (hotel wedding coordinator) - she was friendly, responsive, very helpful and responsible and able to accommodate our various enquiries and requests (all the way up to event date / hour). The F&B managers, operations and AV team as well as servers were all very professional and our wedding banquet was thoroughly enjoyed by the guests (and ended right on targeted time!). Our guests (from out of town) also enjoyed the clean, bright, big and comfortable hotel rooms, breakfast spread was extensive and delicious and of course proximity to 1 Utama shopping mall was appreciated by all.
All in all a fantastic experience, truly deserving of this 5 star review and many international hospitality awards this hotel has won!
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Date of stay: October 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from One World Hotel Petaling Jaya, Other at One World Hotel
Responded 8 Nov 2022
Dear SNSM20 Warmest Greetings from One World Hotel! Thank you for your support and for posting your wonderful review on TripAdvisor. Your FIVE star review made our day and our team appreciates it! We aim to exceed our guests' expectations and we are glad you had experienced it. We are glad to hear that the wedding event went well and you and your guests were happy. At One World Hotel, with function rooms of various sizes, we will always have the perfect venue that caters to each organiser’s personalised need. We are delighted to have been of service to you and look forward to welcoming you back to our hotel again. Thank you. Best Regards The Management Of One World Hotel
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Lovely experience in One World Hotel.. check in was smooth and quick, the same with check out. The staff are all really friendly, smiley and helpful. Keep up the good team work! They don't require a deposit which is a plus point as not many hotels do this.Rooms are impeccable. I like that it is carpeted. Water pressure is good. They have a bidet instead of bidet spray so it depends on one's preference for this. The pool is 1.2 meters deep throughout and the kids pool has got a slide. The slide is really fast so hence parents need to be aware of this and try to be with your child if it's their first time on it. They served lemon infused water at the pool for all, that is a great initiative by the hotel. The hotel is linked to one utama mall, the train station and it is really convenient in that sense. There are many eateries in the mall, shops are of famous brands e.g. bath and body works, outside, Nike etc..
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from One World Hotel Petaling Jaya, Other at One World Hotel
Responded 30 Oct 2022
Dear efahnaqilah Warmest Greetings from One World Hotel! Thank you for your support and for posting your review on TripAdvisor. Your FIVE star review made our day and the Hotel team appreciates it! We aim to exceed our guests’ expectations and we are glad you had experienced it! We know that you have many options when choosing where to stay in Petaling Jaya. The fact that you have chosen One World Hotel is a great honor for us. We are glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Best Regards The Management of One World Hotel
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My company held an investment seminar at Lily and Daisy new junior ballroom on 2nd & 3rd Dec. We took the premium package with freeflow drinks and snacks. I would like to thank the One World Hotel team from Sales & Event Ms Poon, from AV team Amir & Naga, Banquet team Habib, kalai, Hanafi & Daniel for being very helpful, detailed and friendly. Our clients also shares feedback they were very impressed by the event space ambience, quality food and snacks. However the only thing to improve is the aircond was too cold and we requested few times to bring it up warmer but somehow did not become warmer. We will come back to One World Hotel for our future events!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from One World Hotel Petaling Jaya, Other at One World Hotel
Responded 14 Dec 2023
Dear Jinthong Warmest Greetings from One World Hotel! Thank you very much for taking the time to share your experience with us and for your continuous support. We are glad to hear that it has been an enjoyable experience for you and that you were happy with our services and facilities. Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality. It was indeed a pleasure to have been of service to you. We look forward to welcoming you back to the hotel soon. Thank you. Best Regards The Management of One World Hotel
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Service overall can be improve. Host table service is good however one of the guest table has bad service. Served by inexperience server, guests accidentally spill water on the table, the server did not do anything, requests for tissue and the server said no tissue, ask to wipe the server went missing. When it comes to food serving, serve half of the table, and the other half takes very long to serve.
Overall service is alright, due to a wedding dinner therefore service should be good and attentive and not simply hiring newbies or transfer staff from another department
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip:Parking FOC for in house guests, walking distance to shopping mall full of entertainment and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from One World Hotel Petaling Jaya, Other at One World Hotel
Responded 24 Oct 2023
Dear Day Trip21157962297 Warmest Greetings from One World Hotel! Thank you very much for taking the time to share your experience with us. Please accept our sincere apologies for the shortcomings and disappointments you have encountered during your visit with us. They are certainly not synonymous with our usual high standards for excellent service standards. We have highlighted your comments to the respective Head of Departments to take corrective measures. Kindly rest assured that re-training sessions will be conducted with our Associates to improve their service delivery and to have a professional approach to ensure our guests like you enjoy excellent service and hospitality. Please rest assured that we will not let this occurrence be repeated as it will affect our hotel’s reputation. We hope you will give us another opportunity to welcome you back on your next visit. Thank you. Best Regards The Management of One World Hotel
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Take note after you turn in from the main road towards the direction of the hotel lobby, the hotel car park entry is at the left side of the hotel, you will need to enter from there.
Yes, it is walking distance through 1 Utama, it’s just from the new wing to the new wing, and fully air conditioned. Since the bus terminal is at LG, all you need to do is walk straight all the way and once you see Macdonalds, you’re at the old wing, go up to G and when you see Isetan, continue walking straight and you’ll see the door to One World. I’ve stayed in One World for over 10 times in the past 2 years and am relatively familiar with the route. Enjoy your stay!
There is one more facility, if you want you can ask them for take away. They pack and give nice box filled with multiple items and if you want coffee / tea / juice they give it in take away paper glasses with lid (same like you get at airport).
Tried your same question emailing the hotel through agoda but no reply. So we decided to stay in 2 interconnecting superior rooms. We travelled as a family of 2 adults & 3 kids (below 12). There were 2 queen beds in 1 room and 1 king bed in the other. Very comfortable & spacious plus there are 2 toilets to be shared. Perhaps you can consider this arrangement if there are not too many in your group.
There are more places to choose from in the Petaling Jaya area.
PRICE RANGE
RM 383 - RM 571 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
1 world hotel, hotel one world, one world petaling jaya
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
452
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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