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About
4.0
#2 of 8 special hotels in Sepang
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Aerotel Kuala Lumpur is a one-of-a-kind book-by-hour airport transit hotel which is poised to offer convenient and comfortable airport accommodation. With a mere 1-minute walk to the Departure Hall, it offers comfy rooms, flexible hourly bookings, selected in-room dining options, powerful hot showers, attentive services with a goal to provide all the comforts of home right at the airport for travellers.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Business
Languages Spoken
English, Chinese, Indonesian, Malay and 1 more
Location
Level 2M Gateway KL International Airport, Kuala Lumpur, Malaysia, Sepang 64000 Malaysia
Aerotel Kuala Lumpur
132 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
i booked 2 rooms at the plaza premium lounge, at check-in no rooms available and they placed us at the aerotel hotel. situated in KLIA2 terminal and only 1 minute away from the air asia check-in counters. plenty of restaurants and shops inside the terminal. rooms are of a excellent standard and clean and comfortable. since the hotel is inside the terminal there are no windows in the rooms. the problem with this hotel is the breakfast. they have a lounge but this is not for the hotel guests, for lounge customers only. we were prevented from using it and the hotel guests have to use the small sub-standard cafe. a fixed menu is provided containing a choice of 5 fixed meals, the couple sat on the next table left in disgust, not everyone wants spicy chicken and rice for breakfast, no continental breakfast items not even hot tea but you can have iced tea, staff cannot speak adequate English and have a bad attitude, there attitude is take it or leave.
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PPG_The_Management, Manager at Aerotel Kuala Lumpur
Responded 29 Mar 2020
Dear Valued Guest, We fully appreciate the insights you offered into Aerotel Kuala Lumpur as it makes us aware of the area where we should strive to keep up and areas where we need to improve. We have shared your feedback with relevant department so that further enhancement could be carried out. Customer feedback is what we rely on to continually improve our standards, and your comment has enabled us to know more of what our guest need from us, so we could better meet your expectations. We do hope you will visit us again, as we consider it our honour to serve your needs. Kind regards, Annabel Teh Lounge Operations Manager Email: hello.kul@myaerotel.com
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The hotel is very convenient right in the exit of the terminal. But be advised that it is rented by 12 hours so if you do not let them know when you'll be arriving you might not have a room. Also It is just sooooooo loud there is a restaurant on top of it and you can hear all the chairs and tables moving. Loud noises voices everything.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:You will not be able to sleep it is super loud.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annabel T, Other at Aerotel Kuala Lumpur
Responded 29 Jan 2024
Dear Anabguzman, Thank you for your review. We express regret that you had such an uneasy experience, but we really appreciate you bringing this issue to our attention. Thank you. Kind regards, Annabel Teh Operations Manager - klia2
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.. you book the more expensive room with the toilet & shower (NOT the tiny box with just a bed, communal bathroom & heavy, loud banging doors ALL night long!) .. you realise it is ONLY 12 hours you are paying for. .. when you arrive at KL airport be quick to Immigration (book seat 1A/ near front of plane) as can be BIG queues at busy/holiday times. .. when you leave (if Air Asia) eat in the food hall before going through security to KLIA2 as NO cafes/restaurants there. ZERO, honestly .. except can queue to buy a pot noodle! Crazy!
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:See the review!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annabel T, Other at Aerotel Kuala Lumpur
Responded 27 Mar 2023
Dear RobbieBurns250159, We truly appreciate your willingness to share your thoughts and we regret for the inconvenience and unpleasant experience caused to you. Thank you. Regards, Annabel Teh - Operations Manager, Aerotel
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As the title suggests, it’s a new hotel with nice, clean and modern facilities.
Price is reasonable.
Only issue is there was confusion for us to it’s location, resellers of this hotel and the hotel itself really need to state that you need to clear immigration first.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PPG_The_Management, Manager at Aerotel Kuala Lumpur
Responded 27 Jan 2020
Dear Valued Guest, I am very pleased to learn that your overall stay with Aerotel Kuala Lumpur was great. We take your feedback very seriously, as we rely on you, our valued guest, to tell us how we are doing and how we could better meet your needs. Once again, thank you for taking the time to write to us. We look forward to welcoming you back soon. Kind regards, Annabel Teh Lounge Operations Manager Email: hello.kul@myaerotel.com
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A shame !!! Don’t book in this hotel , There is a major repair work in progress, the jackhammer started at 10pm and the reception says that it is up to 6am , that is all night long and the earplugs will do nothing because all the walls are shaking. I booked with Booking and nothing about that … not correct and not possible to let an hotel open with theses conditions ! The name of the hotel is Aerotel 12 hours , I didn’t’ wonder why this name but it is because when you arrive you can stay only 12 hours , so we arrived in the end of the journey and we must to leave at 8h30 !!!!
90 euros for a room without breakfast , without window because you are locked in the airport terminal and with all this noise … my night starts badly
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip:Choose another hotel !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annabel T, Other at Aerotel Kuala Lumpur
Responded 27 Mar 2023
Dear Veronique D, Thank you for your feedback. We always aim to deliver a great experience and we thank you for taking the time to bring this to our attention. We will use this feedback to make us better and we will take necessary action and precautions to ensure this does not happen again. Thank you. Regards, Annabel Teh - Operations Manager, Aerotel
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I had an excellent experience here. I had made a booking and screwed the timezone up, arriving a day later than I'd made my reservation. The guy on front desk was extremely helpful and provided me a room without any extra charge or fuss. I'm really grateful to him for doing that - it was a gesture which was all the more appreciated after a 21 hour trip (thank you!). I checked in, got some sleep in the comfy bed & room, took a shower, and got on my way. I would definitely stay here again if I was passing through. Highly recommended.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annabel T, Other at Aerotel Kuala Lumpur
Responded 24 May 2022
Dear Liam Dillon, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to being of service to you again. Kind regards, Annabel Teh Operations Manager - Aerotel
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What you’d expect from a transit hotel room wise. Functional and reasonably comfortable. Was offered ear plugs due to local building works but suspect it was because the air con in our room was so noisy it sounded like we were still on the plane. Only bar in the airport was extortionate. If you can find anywhere else then suggest you book that.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip:Don’t book
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annabel T, Other at Aerotel Kuala Lumpur
Responded 18 Oct 2022
Dear PhilUK2013, Thank you for your review. We express regret that you had such an experience, but we really appreciate you bringing this issue to our attention. Kind Regards, Annabel Teh Operations Manager - Aerotel
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Care on the fine print. I understand this is a transit hotel providing modest service and facilities, I have no issue with that.
But the cost of US$170 a night is not representing value.
No safe so you must carry passport and valuables everytime you leave room.
Plumbing not only do you hear the gurgle in sink when you shower but a constant from other rooms.
Non smocking room strong Stale Smoke smell - where is HK aily report and Ozone machine etc to neutralise. At this price I do not expect to have to complain on such issues.
Very small print you will note solo rooms share Toilet and bathroom. This is not clear but fine print only. No issue but make it a dominant feature.
For a transit value hotel acceptable apart from above. But value for money think of alternates at this price.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annabel T, Other at Aerotel Kuala Lumpur
Responded 31 Dec 2023
Dear dwaotearoa, Thank you for letting us know about this. Your feedback helps us to improve our services to serve our guests better. Please be assured that we are looking into your feedback and we hope to resolve this soonest possible. Thank you. Kind regards, Annabel Teh Operations Manager - Aerotel KUL
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Used the AeroTel in KLIA2 area for the first time when needed to Transit from London Heathrow/Muscat, Oman prior to forward travel to Tawau, Sabah early the next morning. We arrived late after 13 hours flying and were merged by a very nice young guy who was polite and helpful. We were surprised at how nice the room was. Good size, nice high pressure power shower, great comfortable bed and TV and excellent Wi-Fi. Highly recommend if you need Uk to a maximum of 12 hours before flying or travelling on elsewhere. We woke up refreshed and ready to fly again. Unsure of what the poor reviews are about but as a regular traveller from the UK and in the Hospitality trade I personally can highly recommend it and will be using the Brand again if needed. £91 UK Stirling for two..
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Annabel T, Other at Aerotel Kuala Lumpur
Responded 2 Aug 2022
Dear worldwide783, Your many positive comments are really appreciated and thank you for taking time to make them. Kind regards, Annabel Teh Operations Manager - Aerotel
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Aerotel at KLIA2 is just convenience, especially when you have super earlier morning flight the next day. I always check in here whenever I need to fly early morning. They just introduced a solo traveller's room. The room is cute for one person on transit. Common shower rooms are well kept and clean. Highly recommended when you have early flight or on transit.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PPG_The_Management, Manager at Aerotel Kuala Lumpur
Responded 25 Feb 2020
Dear Valued Guest, I am very pleased to learn that your overall stay with Aerotel Kuala Lumpur was a great one. It is my honour to know that you enjoyed the services and had a good time. We look forward to welcoming you back soon. Kind regards, Annabel Teh Operations Manager Email: hello.kul@myaerotel.com
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There are more places to choose from in the Sepang area.
PRICE RANGE
RM 281 - RM 500 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Aerotel Malaysia - Airport Transit Hotel (KLIA2)
LOCATION
MalaysiaSelangorSepang DistrictSepang
NUMBER OF ROOMS
95
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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