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Empress Hotel Sepang

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Empress Hotel Sepang
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303 Reviews from our TripAdvisor Community

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Showing 240: English reviews
Reviewed 2 weeks ago

Was booked into this Hotel for an overnight lay over between flights from UK to Aus in November. Should have read and taken heed of all the bad reviews None were wrong. Worst hotel I have ever encountered in my travels and the location is run down and looks like back street very untidy and rundown area The staff were...

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Helpful?
Thank BrianandValerie
Sepang, Malaysia
Reviewed 10 December 2016

Horrendous hotel ! cockroaches running riot in my room and bathroom. no cold water and hot water is scalding hot. room smells of damp and drains. very basic not even a waste bin in room. only 1 plug in my room and that was cracked exposing metal. door frame rotted away. staff knocking the door early to ask to make...

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Thank minta18
Gentofte Municipality, Denmark
Reviewed 24 November 2016 via mobile

We stayed there for one night because of a transit in Kuala Lumpur, it is close to the AirPort and just around the hotel you can find small restaurants, KFC, supermarket and so on. The hotel has a shuttle bus to the airport starting early in the morning. Great beds, TV and hot water!

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Helpful?
Thank Julieschmidt
Bandar Seri Begawan, Brunei Darussalam
Reviewed 21 November 2016

We stayed here for the Moto Gp with a toddler. We were given the wrong room and the check in process was a bit chaotic to say the least. The cleanliness of the whole hotel is lacking, and all you can smell is cigarette smoke. But it did the job. The beds were comfy and the breakfast was reasonable. For...

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Thank ToniJB
Reviewed 15 November 2016 via mobile

The hotel staffs was very helpful. The room was comfortable with hot shower. It have mini fridge inside the room. At night it can be a little bit noisy since there were a lot of restaurants that open until late night nearby. The wall was not sound proof, I can hear tv sounds from the next room. They have a...

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Thank elizabeth j
Reviewed 12 November 2016 via mobile

Unfortunately one of two bad hotels we stayed at in a 4 week holiday in SE Asia badly in need of maintenance, poor air con and terrible beds. The rooms were stuffy, drab and very basic. On the bright side the staff were helpful and cheerful.

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Thank Chris S
Singapore, null, Singapore
Reviewed 2 November 2016

1. After reach the hotel, no bellboy help us to carry the baggage. After i check in, i ask them any bell boy carry the baggage? Then he come out from the room. 2.After unpack my baggage, reception call us to change room without tell us reason and what i need to do. They just says, you need to change...

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Thank Margaret L
Reviewed 1 November 2016 via mobile

Good enough hotel at the price, only if you need to spend a night or 2 so you can be close to Kuala Lumpur international airport; no other reason to stay there. Beds are good, pillows are good and the rooms and showers are clean enough.

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Thank Inthesun0
Malaysia
Reviewed 28 October 2016

Reach this hotel quite late due to flight delay. The receptionist was very good and allowed us for the late check out at 1pm on the next day. Stay here for only 1 nite. They provide bfast, free shuttle bus to airport. The room was ok (mine was family room 1 queen bed and 1 single bed). The furniture is...

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1Thank yzjebat
Norwich, United Kingdom
Reviewed 27 October 2016

Stayed twice within 5 weeks. First occasion the room was very cold and could not be adjusted and the room safe would not work. On the second occasion the transport from airport did not arrive despite being there 10 minutes before scheduled time and waiting for 20 minutes afterwards. A brief apology from reception staff who said that the driver...

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Helpful?
Thank Alan C

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Room Service
  • Free Parking
  • Conference Facilities

Additional Information about Empress Hotel Sepang

Address: 88 Jalan ST 1C/7 Medan, Sepang 43900, Malaysia
Region: Malaysia > Selangor > Sepang District > Sepang
Price Range: RM130 - RM161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Empress Hotel Sepang 3*
Number of rooms: 324
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Also Known As:
Sepang Empress Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Empress Hotel Sepang staff and other travellers.
5 questions
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Questions? Get answers from Empress Hotel Sepang staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No good rooms”
 of 5 bubbles BrianandValerie, 30 Dec 2016 | Read review
“There is a little shop round the corner were you can buy some good snacks and also pot noodles.”
 of 5 bubbles ToniJB, 21 Nov 2016 | Read review
“Don't book!!!”
 of 5 bubbles Ozmovers, 8 Sep 2016 | Read review
“Ask for a non-smoking room (if they have them)”
 of 5 bubbles travelfamily2014, 30 Aug 2016 | Read review
“No good tip for a bad hotel”
 of 5 bubbles NafhaM, 8 Mar 2016 | Read review
5 of 5
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