The Saujana Hotel Kuala Lumpur
Jalan Lapangan Terbang SAAS Saujana Resort, Shah Alam 40150 Malaysia
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About
#5 of 45 hotels in Shah Alam
Location
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Taking its name from an old Malay expression 'sejauh di sana' meaning - as far as the eye can see - The Saujana Hotel Kuala Lumpur, a 5 star deluxe resort-style hotel, is a member of WorldHotels. Nestled amidst 160-hectares of lush tropical gardens, this 355-room newly revitalized retreat is adjoined to two 18-hole championship golf courses of Saujana Golf & Country Club, undeniably a haven for business and pleasure. Located 30 minutes from Kuala Lumpur's city center and 35 minutes from the Kuala Lumpur International Airport (KLIA), the hotel is only 5 minutes away from Skypark (formerly Subang Airport) and private jet aviation hub. Facilities of this well-appointed deluxe resort include extensive dining choices, practical function areas, numerous meeting room options and a host of delightful recreational activities to suit every traveller's needs.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Tennis court
Kids stay free
Parking
Wifi
Paid internet
Hot bath
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Location
59Somewhat walkable
Grade: 59 out of 100
49Restaurantswithin 1 km
7Attractionswithin 1 km
Jalan Lapangan Terbang SAAS Saujana Resort, Shah Alam 40150 Malaysia
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+1
The enviroment was good with lots of greeneries. The ambience was also warm despite the hot season. Trees around the facility gave a great escape from the city hustle. Food at the coffee house n restaurant was delicious.
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Date of stay: May 2023Trip type: Travelled with friends
Value
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Room Tip: Great ambience, with lush greens. Soothing enviroment.
Delicious food
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Saujana Hotel KL Kuala Lumpur, Marketing at The Saujana Hotel Kuala Lumpur
Responded 1 week ago
Dear Sir, Thank you for your review and choosing our hotel. I am happy that you enjoyed your overall experience here. We are delighted to have you again at our hotel soon Executive Assistant Manager Ms Jasmine Ong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
since 2015 I spend my time in KL at Saujana Hotel and Resort. Everytime is a great experience: location is perfect for my business appointment. Room and spacious and silent. Internet speed is great so I can work effortlessly from any place in the hotel. Big choice of F&B options. Definitely my favourite Hotel in KL.
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Review collected in partnership with this hotel
Date of stay: April 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Saujana Hotel KL Kuala Lumpur, Marketing at The Saujana Hotel Kuala Lumpur
Responded 1 week ago
Dear Andrea, Thank you for your review and choosing our hotel. I am happy that you enjoyed your overall experience here. We are delighted to have you again at our hotel soon Executive Assistant Manager Ms Jasmine Ong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Always know this place but first time staying here. Love the quietness and the friendly staff. Worth staying here. It is pricey and at that price you could get newer place. But I love the peaceful of it.
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
I am a university lecturer and doctor in hotel and tourism management. Normally, I don't write critiques about hotels because if I have to write, I will have to write an essay about it. Excuse me for my lengthy complaint because I have never seen a hotel in Asia with such stubborn and ignorant staff as this one. Technically, I don't see this hotel with any professional customer service at all and I wish I would have never been to this place because it devastatingly damages the reputation of KLP, the city's impression for me after all. My husband and I have to stay in this hotel for his work from the end of Feb to the end of March 2023. He has chosen this hotel due to its location near his work and it is claimed to be the "best/ five-star hotel in the area". The following is what I found in this hotel we both are quite mad and disappointed at: 1. Operator is extremely rude and impolite, with poor English hearing. - Phone rings for over 1 min, but nobody answers every single time, later you have to press the "Speaker" key to wait for it. - We would like to borrow some cutlery for our room, but the Operator said they all need to be charged additionally. - Water bottles are supposed to be 4 bottles free each day at the club residence, she said they all needed to be charged. - Each time, I need to schedule dry cleaning manually and buzz them on the phone, but the Operator always misunderstands. For example, I need my laundry back, she replied you need your laundry bags. -Housekeeping is super slow. I called for 2 fresh bath towels, 2 hand towners, they always come with 1 each and complained to me it was Operator's wrong message. -I CAN'T BEAR with the Operator anymore because their attitude is very arrogant and doesn't want to listen patiently. She always talks like she understands but makes mistakes constantly. Eventually, I am sick and tired of speaking to her. I don't understand why this hotel hires someone so rude and unprofessional as the "first impression on the phone " for the hotel. 2. The breakfast is terrible, the food is the same and old things every day and they are disgusting. - The restaurant breakfast never changes with the same old food. I was just surprised to find out on TripAdvisor that someone posted in 2017 that the breakfast served the same food as today. We are quite shocked. -Honestly not a curry person, but this hotel serves this ethnic food in a big section of all and stays the same throughout the week. I have no other choice. I don't know if this hotel is budget-tight or what, the food is quite poor and not compatible with the price it charges. -The donut and croissants are not fresh. They are mixed with old food and we can taste it directly from the fridge and the stale smell from overnights. - The waitresses are like robots and compete to collect dishes from guests in no time. They are not friendly and only run to come to get your dirty dishes and they don't care if you finish your food or not. They just want to get their work done. -Sometimes, when they don't see customers, they played their phones. (I caught one was reading her phone during her shift at the reception). 3. Most of the front office staff are not professional and not proactive. - We have stayed for over a month and changed many rooms due to our different bookings. They don't keep our credit card on file. Instead, always ask for us to physically come to the front desk to "check-in", "deposit", and "check out" even though our reservations are back to back. -We asked to move our room the night before our next check-out time. The previous night, the agent said it was available to change at any time. The next day, my husband came back from work just for our room move. She said the room was not available and we needed to wait until the afternoon. My husband was super mad because the agent is wasting his time. - They always waited for us to come to tell them we need to connect two reservations because we had told the agents the night before. They STILL LOCKED US OUT of our room two times the next day. -When we asked for currency exchange in the morning. It took them 5 min to tell us. It is not available and we need to wait until late afternoon (someone can authorize to do this at a specific time) but not working to make customers convenient. - When we checked out for our previous reservation, they said they will send us an electronic copy to our email. It never happened until we dropped by the front office to ask two times. 4. The facility is poor and not qualified for its name in the town. - The hotel doesn't have a recreation facility. No Sauna, no sports club, nothing just a bunch of restaurants. - The only gym is not well maintained and we need to inform the Operator to refill water bottles every time. - The swimming pool outdoors is quite poorly maintained. Dirty and unguarded, no lifesaver watched. -A lot of mosquitos and big black ants. We both got bitten a lot near the pool. -They sprayed some sort of smoke every week without notification and we don't know what it is but it is quite annoying. -They have staff blowing the leaves every day in the morning. This cleaning is quite annoying. -Fire drill every week. It is extremely annoying. -The rooms are quite poorly renovated. We have stayed in a few types of rooms there, and none of them are nice. Due to the fact that it is a humidity-oriented hotel, we can see the renovation and repair are quite demanding. -Everywhere in this hotel is humid and dungeon. The rooms smell very bad due to this humidity. You can tell the wallpaper is growing moldy and there are a lot of bugs (especially in the rooms of the Club residence). - Besides the general impressions, the hardware of the room is under expectation. The bathtub is broken (2 times I saw it in other rooms). The window is broken. The toilet paper is super fragile and it breaks all the time before I wipe with it. -After we move to block 3, on the top floor. The water pressure is not stable. Sometimes, we have little water during the shower and washing. Or the water turns suddenly extremely hot and cold. - The hygiene of this hotel is questionable. Wherever we walked, there are dirt and food in the hallway. 5. The housekeepers are obviously not doing their job well. -They always miss little things in the room. I don't know if this is the hotel's budget-tight strategy. Less cost if they supply less. For example, they are supposed to place two mugs in the room, but there is only one. - For the daily refreshment/cleaning of the room, they don't provide laundry bags/forms/water bottles/tissue/toilet paper/writing pads, or any supplies in the room if you don't ask. -They won't change the sheets or towels if you don't tell them to change. -They come always later than we ask for. For example, I called the Operator to deliver towels, it took me over 45 min. Later I called and tell them pls hang it on the door since I have to take a shower. He showed up at the door when I am showering and kept ringing the doorbell. It drove me insane. 6. The scheduling for staff to work seems unreasonable to me - The everyday cleaning, only one person cleans the leaves and outdoors. Can they have more staff instead of using machines to produce more noise? -They clean the ceiling spiderwebs when there are guests in the lobby. -I have never seen anyone cleaning the hotel hallway. -On a weekday night, we found that their Japanese restaurant has four servers and a bunch of cooking staff, to only serve around 5 customers. WHY DO WE NEED TO TELL THE HOTEL CONSTANTLY TO DO SOMETHING? DOES ALL THE ABOVE SUPPOSE TO BE DELIVERED NORMALLY BY THE HOTEL?…
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Saujana Hotel KL Kuala Lumpur, Marketing at The Saujana Hotel Kuala Lumpur
Responded 20 Mar 2023
Thank you for taking time to share your feedback, we will look into it. Executive Assistant Manager, Jasmine Ong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best experience came from Mr Azija from Charcoal restaurant. He was very attentive and even helped to provide soy milk to my son who’s allergy to cow’s milk. It made the whole trip so pleasant, knowing I can be at ease when it comes to my children’s diet when on a holiday. All staff in the restaurant are very helpful and attentive. This is very helpful when you are travelling with young children.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Overpriced old hotel. Good location if you are in town for a certain reason. Stayed in the club room. Value for money if you can drink. Free flow of alcohol in the evening. Charcoal restaurant for lunch and breakfast has terrible selection of food. Very minimal. Free outdoor parking. Room was clean but with bad soundproof.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Voyager53350917737 wrote a review Jan 2023
We held our wedding dinner here over the weekend and I have to say, the dinner service was impeccable. The staff were very responsive, respectful, and knew when to serve and provide assistance without being asked. The Chinese wedding banquet food that was served was literally perfect - it was tasty and served in a timely manner. I also want to appreciate Geeta Laxmi, who was our point of contact, for helping us to organize everything so nicely - she has been a big help. Overall, we had a great experience, which was made even better by the relaxing, nature-facing setting of the hotel.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I dont really like the room. There was no hotel buffet dinner on the day I went. Parking was spacious and ample though. You wont have any problem in parking. Room is ok and toilets are clean and luxury looking. The hotel is very old looking and I can hear people next door talking and jumping and making noise non stop. I dont feel secure looking at the connecting door in front of my bed. I check out after 3 hours of checking in as I dont feel comfortable. The price is really really overpriced for a room for an old hotel like this. I dont think I will come again. I chose this hotel as it's near my office and I can get to work easily the next morning. The only good thing about this hotel is parking is super easy and space is huge! And it's free! And location is secluded and quiet. Not like other hotels where the parking is at the basement and surrounding is crowded and congested. This hotel is suitable for business people waiting to transit or golfers. Not suitable for family with kids as there are nothing around the area. Only housing area, a Japanese school and a few offices nearby.…
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Date of stay: June 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: It's a very old hotel but rooms are very very pricey. I guess it's more suitable for golfers of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Older hotel but that’s not the issue - checked in and went to a room that was not made up properly- there was no water bottle - only a half drunk water bottle - refrigerator has leftover packet of a black liquid and brown liquid. Fine went for a snack at the charcoal red and the service was very slow - quality of drinks were good - but we were left waiting 30 mins for cakes we ordered - when we asked if they were ready and if they were not we would like to just get the bill - they assured us they were on the way - we then had to wait for another 30 mins - for 2 plates of sliced cakes - the restaurant was empty, we were the only ones there - just let us know that the order was forgotten and we will gladly pay and go on with our day - if you’re busy -why make us wait 30 mins for 2 lousy plate of cakes ? Also how long does it take to slice cake ? Bad service and low consideration for the customer unfortunately. Will not be going back ever.…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Loved the service at charcoal Jaya was a gracious hostess. The rooms are clean and well maintained. The view surrounding the pool and lake is scenic. All in a pleasant stay at Saujana. The cocktail hour at the Club has a cool vibe.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
US$65 - US$88 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the saujana hotel shah alam, saujana kuala lumpur hotel, saujana kuala lumpur shah alam
LOCATION
MalaysiaSelangorPetaling DistrictShah Alam
NUMBER OF ROOMS
355
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Claim Your ListingTHE SAUJANA HOTEL KUALA LUMPUR (R̶M̶ ̶5̶1̶7̶) RM 282: UPDATED 2023 Resort Reviews, Price Comparison and 476 Photos (Shah Alam) - Tripadvisor
Frequently Asked Questions about The Saujana Hotel Kuala Lumpur
Which popular attractions are close to The Saujana Hotel Kuala Lumpur?
Nearby attractions include Oasis Village (0.7 km), Citta Mall (0.5 km), and RP and Whisky Bar (0.02 km).
What are some of the property amenities at The Saujana Hotel Kuala Lumpur?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Saujana Hotel Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Saujana Hotel Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Saujana Hotel Kuala Lumpur?
Yes, free parking is available to guests.
What are some restaurants close to The Saujana Hotel Kuala Lumpur?
Conveniently located restaurants include Charcoal Restaurant, Senja Restaurant, and Ti Chen Chinese Restaurant.
Are there opportunities to exercise at The Saujana Hotel Kuala Lumpur?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Saujana Hotel Kuala Lumpur have an airport shuttle?
Yes, The Saujana Hotel Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Saujana Hotel Kuala Lumpur have airport transportation?
Yes, The Saujana Hotel Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Saujana Hotel Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does The Saujana Hotel Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.