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The Saujana Kuala Lumpur

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The Saujana Kuala Lumpur
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242 Reviews from our TripAdvisor Community

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Showing 201: English reviews
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Reviewed 6 days ago NEWvia mobile

Was checked in by a friendly Japanese Counter staff... after that every Counter with the staff sucks. Asked for an umbrella from a male staff, could not really be bothered and just muttered a something to himself... picked up the phone and tried to call someone... frankly I didn't even know what if he was even attending to me... after...

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Helpful?
Thank Victor T
GeneralManagerTSKL, Manager at The Saujana Kuala Lumpur, responded to this review

Dear Victor T Greetings from The Saujana Hotel Kuala Lumpur. Please allow me to apologise on your less than stellar experience during your stay with us. Perhaps you could please drop me an email at S.Kugan@thesaujana.com in order for us to investigate further to your feedback. I look forward to hearing from you soon. Thank you and warm regards, S....

Reviewed 2 weeks ago via mobile

Stayed at this place for the second time, again for business, although it is not a place for business - this is a resort where you can relax and spend some family time. It's a huge area with some impressive number of rooms, a lake and a golf court. Had arrived early so had to wait for check-in, the front...

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Helpful?
Thank Nimit M
GeneralManagerTSKL, Manager at The Saujana Kuala Lumpur, responded to this review

Dear nimitmehta, Greetings from The Saujana Hotel Kuala Lumpur! We would like to express our gratitude for such a thorough feedback and we hope that you enjoyed your stay with us. We hope to see you again soon! Warm regards, S. Kugan Executive Assistant Manager

Al Khobar, Saudi Arabia
Reviewed 2 weeks ago

Stayed in a Standard Room. Very nice hotel with fantastic grounds, but under the surface, maintenance is poor. One pool was green with tiles missing. Lamp shades were loose in the room. Breakfast on the other hand was the saving grace, superb, although the coffee did take its time to appear.

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Helpful?
Thank Russ D
GeneralManagerTSKL, Manager at The Saujana Kuala Lumpur, responded to this review

Dear Russ D, Greetings from The Saujana Hotel Kuala Lumpur! We have taken note of your comments and we have rectified the issues immediately. Once again, thank you for your feedback and we hope to welcome you again soon! Warm regards, S.Kugan Executive Assistant Manager

Singapore, Singapore
Reviewed 4 weeks ago via mobile

Located 5 minutes from Subang Airport and 5 minutes from new LRT line to the shopping centers of KL. Possessing 5 Star Accommodations. 3, 5 Star Restaurants ( Japanese, Chinese, Italian ) and an excellent all day dining grill and weekend Buffett restaurant. Spacious conference rooms. A 5 Star Spa. This hotel / resort is the place to stay when...

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Helpful?
Thank Richnutt
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear Richnutt, Greetings from The Saujana Hotel Kuala Lumpur! We are delighted to know that you've had such an enjoyable stay with us and we hope to welcome you again soon! Warm regards, Peter Hourigan General Manager

Hong Kong, China
Reviewed 4 weeks ago

As always with Malaysia the hotel was reasonably priced. Room was spacious and comfortable although it was a disappointment that there was no bathtub only a shower. Also despite having a non smoking room the ventilation brought the smell of smoke overwhelmingly into the bathroom one morning. Spa was good and reasonably priced. You have to go to the Club...

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Helpful?
Thank MsHellfire
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear MsHellfire, Greetings from The Saujana Kuala Lumpur. Thank you for taking the time to provide us with your valuable feedback. We will ensure that incidents such as yours will not happen again and we will take strict actions to deter future occurrence. We apologise for the inconveniences caused. Thank you. Warm regards, Peter Hourigan General Manager

Reviewed 19 January 2017 via mobile

Be it staying there , business meetings, weekend lunches, cigar with friends...my fav as near to my house. I can even memorize the lunch buffet spread ( always tasty but seldom changes, dont know whether thats good or not, haha). The only thing the chargers for room service is high and valet seems a bit lazy/slow. Otherwise a good place...

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Helpful?
Thank Shah H
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear Shah H, Greetings from The Saujana Kuala Lumpur! Thank you and welcome back! We are glad that you always have a wonderful experience during your stay with us and we definitely hope to see you again soon. Warm regards, Peter Hourigan General Manager

Kuala Lumpur
Reviewed 16 January 2017 via mobile

This is my second time staying at the Saujana during company organized event. Nice cosy room with all the requisite amenities, including an espresso maker. Love the king sized bed which was comfortable. Staff at the reception were very helpful and friendly during both check-in and check-out. Our food was catered for the events and I must say that all...

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Helpful?
Thank Kayser10
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear Kayser10, Greetings from The Saujana Kuala Lumpur! It is always good to know that our guests have a wonderful experience throughout their stay with us. We hope to welcome you again soon! Warm regards, Peter Hourigan General Manager

paris
Reviewed 9 January 2017

I have quite a mix feelings about this hotel. I would say that it's a good hotel for business or if you want to play golf because the room are clean (well you may find some stains in some rooms), you have various restaurants (Japanese, chinese, a good italian), a outdoor swimming pool, a bar, coffee machine in rooms, plenty...

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Helpful?
Thank Bibar4
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear Bibar4, Greetings from The Saujana Kuala Lumpur. Thank you for taking the time to provide us with your valuable feedback. We will definitely amp up our service excellence to ensure we provide the best to our guests. We apologise for the inconveniences caused. Thank you. Warm regards, Peter Hourigan General Manager

Singapore
Reviewed 31 December 2016

I expect more from a 5* hotel, waking up without water so couldn't shower, seems that the water tank not filled. Same day on my return I find a letter about a "planned" power shutdown from 1-5am, very badly managed,staff not aligned,got 3 different reasons, should have been informed earlier so I had a choice to book another hotel. Power...

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Thank guyh433
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear guyh433, Greetings from The Saujana Kuala Lumpur. First and foremost, please allow us to express our sincere apologies on the less than stellar experience during your stay with us. The state of Selangor experienced a water disruption during your stay with us and we made the necessary preemption procedure to ensure our guests were not affected by it. During...

Singapore, Singapore
Reviewed 20 December 2016 via mobile

This resort is nice and relaxing. There are nearby malls around which you have to take a cab. Toothbrush set is available upon request. There are insect repellent and spray provided in the room. However there are too many ants in my room and even cockroach found in my friend's room. This will let me think twice staying in a...

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Helpful?
Thank Illusorydoll

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Taking its name from an old Malay expression 'sejauh di sana' meaning - as far as the eye can see - The Saujana Hotel Kuala Lumpur, a 5 star deluxe resort-style hotel, is a member of WorldHotels. Nestled amidst 160-hectares of lush tropical gardens, this 250-room newly revitalized retreat is adjoined to two 18-hole championship golf courses of Saujana Golf & Country Club, undeniably a haven for business and pleasure. Located 30 minutes from Kuala Lumpur's city center and 35 minutes from the Kuala Lumpur International Airport (KLIA), the hotel is only 5 minutes away from Skypark (formerly Subang Airport) and private jet aviation hub. Facilities of this well-appointed deluxe resort include extensive dining choices, practical function areas, numerous meeting room options and a host of delightful recreational activities to suit every traveller's needs. ... more   less 

Additional Information about The Saujana Kuala Lumpur

Address: Halaman Saujana | Jalan Lapangan Terbang SAAS, Shah Alam 40150, Malaysia
Region: Malaysia > Selangor > Petaling District > Shah Alam
Price Range: RM308 - RM762 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Saujana Kuala Lumpur 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
The Saujana Hotel Shah Alam
Saujana Kuala Lumpur Hotel
Saujana Kuala Lumpur Shah Alam
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Questions & Answers

Here's what travellers have asked, with answers from The Saujana Kuala Lumpur staff and other travellers.
1 question
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Singapore, Singapore

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Questions? Get answers from The Saujana Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of the top floor rooms have very nice views of the garden and pool area in the rear of the property.”
 of 5 bubbles H849GNkevinp, 14 Dec 2016 | Read review
“If u have to stay here, be prepared to put up with bad customer service and isolation.”
 of 5 bubbles Logiculus, 1 Dec 2016 | Read review
“Stay at the Club. The rooms are much bigger and better arranged (if you can)”
  • Surprised birthday cake in our suite
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
 of 5 bubbles Maitheng, 5 Sep 2016 | Read review
“a green resort in a concrete jungle”
 of 5 bubbles Turysta20144, 26 Apr 2016 | Read review
“Stack up some food if you are Vegetarian.”
 of 5 bubbles Deenky, 14 Oct 2015 | Read review
5 of 5