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Best Western i-City Shah Alam

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A-GF-01, No. 6 Persiaran Multimedia, Inside I-City Leisure Park, Shah Alam 40000 Malaysia
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Traveller (255)
Room & Suite (47)
Dining (29)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#1 of 40 hotels in Shah Alam
Location
Cleanliness
Service
Value
Travellers' Choice
Best Western I-City Shah Alam was designed for business and family. Strategically located in I-City where we can see the fascinating city of digital lights and theme park within walking distance. The Hotel offers to a vast array of services, including 24-hour Concierge and Front Desk Services, free Wi-Fi in all guest room, lobby, Cafe and meeting rooms, daily housekeeping, postal service, 24-hour security, free parking. This contemporary 18-story hotel features 214 modern, comfortable guestrooms and suites that provide a warm and pleasant home ambiance for those who are away from home. Modern comforts amenities such as complimentary tea, closet, towels, clothes rack. The hotel offers fantastic facilities, including theme park, water park, fitness center,and our latest Central I-City Shopping Mall to help you unwind after an action-packed day in the city. Best Western i-City Shah Alam is a smart choice for travelers to Shah Alam, offering a relaxed and hassle-free stay every time.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Water park
Kids stay free
Children's television networks
Taxi service
Business Centre with Internet Access
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Indoor play area for children
Highchairs available
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Flatscreen TV
Bidet
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Chinese, Malay
603Reviews9Q+A60Room tips
Traveller rating
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Popular mentions
granadarenny42 wrote a review 23 Jul
Metro Manila, Philippines
The hotel is way far beyond my expectations and very satisfied of staying here. Hoping to be back here with my family. But sad to say that we can't enjoy orselves outside because of the pandemic presently. Thank you so much.
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Review collected in partnership with this hotel
Date of stay: July 2021Trip type: Travelled on business
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Sofia wrote a review Mar 2021
Shah Alam
Hotel's Favourite
Book for a Deluxe Room. Received an update from the front desk that my booking was upgraded to I-Suite. Perfect for our first holiday since the Covid-19 pandemic! BEST WESTERN provide hand sanitizer on every floor. Kudos to that! The room was spacious and neat, super comfy bed. Love the rain shower head in the bathroom. ❤️ Movie Madness that offers various movies for RM15 per day. Buffet breakfast totally worth it with just RM25, you can eat more than more than 20 dishes starting from drinks, appetisers, main course, salad bar, breads, noodles, various kinds of egg dishes and desserts. Personally the best breakfast rate in Shah Alam/Selangor. Not forget to mention staff was super friendly. Overall it was very pleasant and satisfying experience for me and my husband, since we are loyal customer to this hotel from 2015.
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Date of stay: March 2021Trip type: Travelled as a couple
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 8 Mar 2021
Dear mizz_grunge, Thank you for choosing us as your preferred accommodation during your recent trip to Shah Alam. We are definitely thrilled to hear that your overall stay was a perfect one! It is our pleasure to have you and your better one in supporting us since our opening. Our heart is so full to have you back, and we hope that we will soon see you again! Take care :) Best wishes, Anthony Kong General Manager
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boyandrewjr wrote a review 12 Jul
Manila, Philippines
I enjoy staying at your hotel and i love to do it again. I hope one day i can came back with my family and friend specially wit my fiance,or we can choose the hotel as are honey moon place.that whould be great.
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 1 week ago
Dear boyandrewjr, Thank you for your warm review! We are glad to hear that you had a wonderful stay with us. We look forward to welcoming you and the family soon! Till we meet again, see you! :) Best wishes, Anthony Kong General Manager
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mzbard0701 wrote a review Jun 2021
Shah Alam, Malaysia
From front desk to kitchen team it superb! Room decoration meet our expectation same with the advertisements. All the food it so good beyond our expectation, kuddos chef! Staff super friendly and very helpful. Last but not least the price also very affordable, definitely will come again!
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Review collected in partnership with Best Western
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 2 weeks ago
Dear mzbard0701, Thank you for choosing us as your preferred stay in Shah Alam. We are glad to hear that you had an exceptional stay experience with us! The services, the decoration, the food... We must admit that we are honoured to hear the compliments! We promise to continue providing the best hospitality to you and all of our future guests! Would you please come again soon? Take care :) Best wishes, Anthony Kong General Manager
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LuvlyBelle wrote a review Jun 2021
While the overall stay this round was pleasant on the average, the internet connectivity was still rather poor and not improved since given the feedback several times on the bandwidth and quality of network. This also resulted in interrupted online meetings, and the alternative use of mobile data was also not good either in that area. Additionally, while the floor was generally quiet, but the slamming of doors can be heard at intervals - as provided the feedback previously, please look into soundproofing elements for doors especially. Nevertheless, thank you for the general hospitality rendered which I believe can still be further improved particularly of handling tele-conversations at the front desk and dining outlet. Hope to see real improvements esp on the network and soundproofing.
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Review collected in partnership with this hotel
Date of stay: June 2021
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 2 weeks ago
Dear LuvlyBelle, It was nice to meet you that day, and we are definitely grateful to receive a review from a regular guest like you! We are working hard to improve guests' experience, and please be rest assured that all comments are well noted. We can't wait to welcome you again soon. Take care. Best wishes, Anthony Kong General Manager
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PRICE RANGE
US$30 - US$53 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorPetaling DistrictShah Alam
NUMBER OF ROOMS
214
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Frequently Asked Questions about Best Western i-City Shah Alam
Which popular attractions are close to Best Western i-City Shah Alam?
Nearby attractions include i-City (0.2 km), Central I-City (0.5 km), and SnoWalk @i-City (0.1 km).
What are some of the property amenities at Best Western i-City Shah Alam?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Best Western i-City Shah Alam?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western i-City Shah Alam?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Best Western i-City Shah Alam?
Yes, free parking is available to guests.
What are some restaurants close to Best Western i-City Shah Alam?
Conveniently located restaurants include Al Rawsha Restaurant, Mee Tarik Warisan Asli Shah Alam, and Naan Lounge.
Are any cleaning services offered at Best Western i-City Shah Alam?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western i-City Shah Alam offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western i-City Shah Alam?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Best Western i-City Shah Alam?
Many travellers enjoy visiting Istana Alam Shah (5.5 km).
Does Best Western i-City Shah Alam have any great views?
Yes, guests often enjoy the city view available here.