Best Western i-City Shah Alam
A-GF-01, No. 6 Persiaran Multimedia, Selangor Golden Triangle, Shah Alam 40000 Malaysia
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Avg. RM 177 /night, 10/16 - 10/17
RM 220
per night
RM 199
per night
RM 177
per night
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4.5
#1 of 29 hotels in Shah AlamLocation
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Best Western I-City Shah Alam was designed for business and family. Strategically located in I-City where we can see the fascinating city of digital lights and theme park within walking distance. The Hotel offers to a vast array of services, including 24-hour Concierge and Front Desk Services, free Wi-Fi in all guest room, lobby, Cafe and meeting rooms, daily housekeeping, postal service, 24-hour security, free parking. This contemporary 18-story hotel features 214 modern, comfortable guestrooms and suites that provide a warm and pleasant home ambiance for those who are away from home. Modern comforts amenities such as complimentary tea, closet, towels, clothes rack. The hotel offers fantastic facilities, including theme park, water park, fitness center,and our latest Central I-City Shopping Mall to help you unwind after an action-packed day in the city. Best Western i-City Shah Alam is a smart choice for travelers to Shah Alam, offering a relaxed and hassle-free stay every time.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Water park
Kids stay free
Children's television networks
Taxi service
Business Centre with Internet Access
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Indoor play area for children
Highchairs available
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bidet
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Walk-in shower
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Business
Languages Spoken
English, Chinese, Malay
Location
A-GF-01, No. 6 Persiaran Multimedia, Selangor Golden Triangle, Shah Alam 40000 Malaysia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 69 out of 100
69
Kuala Lumpur Intl Airport
43.8 km•
See all flights
Sultan Abdul Aziz Shah Airport
10.4 km•
See all flights
Car Hire
23 Restaurants
within 1 kilometer
Reviews
4.5
1,248 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Best Western i-City Shah Alam is celebrated for its convenient location near local attractions, and many guests consider it a good value. The atmosphere is often described as welcoming, with cozy rooms that are generally clean and well-kept, though occasionally cramped for families. Amenities, including complimentary water park tickets and diverse breakfast options, are popular, but some suggest improvements in room equipment.
The service at the hotel is frequently commended for the staff's attentiveness, despite some areas for enhancement. Cleanliness is another strong point, with the majority of guests satisfied, despite a few mentions of average conditions.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Affordable
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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1,248Reviews9Q+A96Room tips
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Detailed Reviews
Hotel's Favourite
I have been here several times n we loved it! It's my son favourite hotel and it has became our most preferred staycation any time of the year. With waterpark at day time and theme park at night time, what a joyful activities! .Near to waterpark, i-city, central i-city shopping centre. delicious breakfast n the hotel staffs are very warm & helpful!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW I-City, Other at Best Western i-City Shah Alam
Responded 26 Dec 2023
Dear Atie03, We are pleased to hear that you enjoyed your time here and choosing our hotel as your favorite staycation. We always strive to give the best service to our guests and hope to see you again soon! Best wishes, The Management of Best Western i-City Shah Alam
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly and efficient staff, especially during mealtimes. Even the Housekeeping staff took the trouble to explain to me how to correctly and safely use the iron she was sending to my room. All in all, great service.
Oh! And the food was really good too.
Oh! And the food was really good too.
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Review collected in partnership with this hotel
Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 28 Jul 2020
Dear izzma_amden, Thank you for your review. We are thrilled to hear that everything went smoothly during your recent stay with us. :) Please come again, we look forward to welcoming you soon! Best wishes, Anthony Kong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
It was a great pleasure having a room candle light dinner during the MCO Season. More privacy, relax, no rush, and most important things, we are social distancing with other guests. Thank you to Joycelyn for setting up nice table for us, very soft spoken. And also thank you to Daniel & the view cafe team for the fantastic menu, delicious and marvelous, esp the rib eye steak and oven roasted crusted salmon (both are very affordable). Not forget to the receptionist who are friendly and nice. The suite is very clean, beautifull & overall we are happy with all the services. Definitely we will come again Insha Allah. Oh ye. The ramadhan set for buka puasa also was too delicious especially nasi minyak set.
From:
Khairun46
From:
Khairun46
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW I, General Manager at Best Western i-City Shah Alam
Responded 28 Jun 2020
Dear Khairun, Thank you for your lovely review! We truly enjoyed hosting your stay and arranging for the dinner :) We appreciate your comments on the hotel and our team members, and we certainly look forward to hosting your stay with us again! Again, pleasure is all ours. Best wishes, Anthony Kong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are looking for a stay cation xthus is not the hotel for you. This is mainly a room to sleep while u enjoy the activities that I city has to offer. It is a very strategic place. Walking distance to some of the attractions.
As for breakfast, quite disappointed with the system. There is no line to queue before entering the restaurant, especially when all the tables are full and ppl inside are alrd waiting for other people's tables. So it's a havoc. For a hotel, people shudnt be waiting at other ppls table while they eat or having to fight for a spot. No restaurant should also allow this. Guests should be pointed to a table.
Parking is alright, ample multilevel and open air parking spaces.
Housekeeping was good.
Rooms were a bit small but adequate since most guests will be spending their time outdoors.
Good value for money!
As for breakfast, quite disappointed with the system. There is no line to queue before entering the restaurant, especially when all the tables are full and ppl inside are alrd waiting for other people's tables. So it's a havoc. For a hotel, people shudnt be waiting at other ppls table while they eat or having to fight for a spot. No restaurant should also allow this. Guests should be pointed to a table.
Parking is alright, ample multilevel and open air parking spaces.
Housekeeping was good.
Rooms were a bit small but adequate since most guests will be spending their time outdoors.
Good value for money!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW I, General Manager at Best Western i-City Shah Alam
Responded 11 Jan 2020
Hi ophievon, Thank you for writing us a review. We are glad to hear that you are happy with the location of the hotel as well as the services provided to you during your stay with us. We noted your comment on the table seating arrangement and your suggestion on its system. We would like to apologise on the experience and ask for your understanding. Please do come back and stay with us again whenever travel plan brings you back to Shah Alam! Best wishes, Anthony Kong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The single most important requirement on arrival in a hotel is to be warmly welcome by friendly and smiling staff at the reception. This is not the case as we arrived for our checkin at the hotel. We've chose this hotel for an overnight stay because of our bussniess leaving in the morning. It's well located within 30min drive to the airport. When we arrived at the hotel there was no service to assist with our luggage. on a saturday evening. Then we were served by 1 girls at the reception - no smile. They seem new and inexperienced. Took awhile to checkin. There were two of us but was given only 1 room swipe card. The room was good for an almost new hotel. It is clean and well furnished with a nice view towards i ciy so bright. There's a flat screen TV with clear sound and vision. Wifi is good and fast. Bathroom and shower facility is good with powerful running water while showering.Hotel was full at lobby with guest check in on Saturday about 7.40pm when we wanted find food at i ciy mall
here must be short of head count and cause called no one pick up the call...called midnight Saturday, first time call to request a tooth brush and it get me wait for about a minute and second and third time ring for more than one minute but no one pick up until the forth time call and I still need to listen on the ringing tone for about a minute before someone pick up the call.
Great location, food and ambience.
Have recommended to friends.
here must be short of head count and cause called no one pick up the call...called midnight Saturday, first time call to request a tooth brush and it get me wait for about a minute and second and third time ring for more than one minute but no one pick up until the forth time call and I still need to listen on the ringing tone for about a minute before someone pick up the call.
Great location, food and ambience.
Have recommended to friends.
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Date of stay: September 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 30 Sept 2020
Dear DJMallik, Thank you for leaving us a review. We are glad to hear that you are overall satisfied with the hotel and have recommended Best Western i-City to your friends. :) We have taken note on all of your feedback, especially on our services. We assure you that your concerns are highlighted to the management and respective departments for immediate improvement. We are grateful for such a constructive review, and we would love to have you come back and stay with us again. See you around! Best wishes, Anthony Kong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I consider the trip was quite impromptu. I called the hotel in morning to ask if still got vacant room bcz me and family is going to check in the same day at night time. The receptionist was very helpful.
I bought a 3d2n package from shopee which include 3d2n stay in deluxe room, 24hours stay package (which means can check in anytime!), free breakfast & dinner for 2adults + 2 kids for 3d2n stay 😍 plus free entrance to waterpark!!! 😍😍😍 Breakfast buffet got very wide selection. Dinner portion is quite big even for kids! (more than enough for adult sharing). Seriously, this is one of the best (and definitely reasonably priced) hotel package me and family have ever been !
I bought a 3d2n package from shopee which include 3d2n stay in deluxe room, 24hours stay package (which means can check in anytime!), free breakfast & dinner for 2adults + 2 kids for 3d2n stay 😍 plus free entrance to waterpark!!! 😍😍😍 Breakfast buffet got very wide selection. Dinner portion is quite big even for kids! (more than enough for adult sharing). Seriously, this is one of the best (and definitely reasonably priced) hotel package me and family have ever been !
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Review collected in partnership with this hotel
Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 17 Mar 2021
Dear Sunshine32860208414, We are thrilled to hear that everything went well for your stay! We are delighted that the services, the facilities, the food and the packages made your weekend a memorable one. Please come back soon! See you. Best regards, Anthony Kong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just a compliment.
1. A recommended hotel because everything inside room is the new one. Clean and tidy.
2. Request for a birthday room decoration but I get more than that. Unexpected! Thanks a lot to staff named Isa, really helpful plan everything from A-Z to make it happen as I wish just only in 3days! He give me a room with the nice view ever. He and his team decorate my room special as this is my first time to celebrate husband's birthday. And yes, I am so surprise when Isa and his team comes to my room and singing birthday song to my husband. Bring the cake with fireworks candle. I didn't ever experienced it before. Yet, my husband really shocked and surprised! as well as me! Im not expect that kind of surprise. Thank you so much Isa for your effort! Lucky BWH to have you as their staff. Well, I also in the same sector which is customer service. We will try our best to make our customers happy, right? and yes you did it Isa! Im so happy and really appreciate it! Will recommend and promote you to all my friends, indeed after I promote it into social media many of them say that you are so nice Isa and the ask for the quotation too.
3. Reservation staff is so helpful and always smile as that will make me feel comfortable.
4. Located near the I-City, for those who are need to spend their time with love.
5. Variety of breakfast menu you can eat. You can either sit outside the restaurant with a nice view or inside the restaurant.
1. A recommended hotel because everything inside room is the new one. Clean and tidy.
2. Request for a birthday room decoration but I get more than that. Unexpected! Thanks a lot to staff named Isa, really helpful plan everything from A-Z to make it happen as I wish just only in 3days! He give me a room with the nice view ever. He and his team decorate my room special as this is my first time to celebrate husband's birthday. And yes, I am so surprise when Isa and his team comes to my room and singing birthday song to my husband. Bring the cake with fireworks candle. I didn't ever experienced it before. Yet, my husband really shocked and surprised! as well as me! Im not expect that kind of surprise. Thank you so much Isa for your effort! Lucky BWH to have you as their staff. Well, I also in the same sector which is customer service. We will try our best to make our customers happy, right? and yes you did it Isa! Im so happy and really appreciate it! Will recommend and promote you to all my friends, indeed after I promote it into social media many of them say that you are so nice Isa and the ask for the quotation too.
3. Reservation staff is so helpful and always smile as that will make me feel comfortable.
4. Located near the I-City, for those who are need to spend their time with love.
5. Variety of breakfast menu you can eat. You can either sit outside the restaurant with a nice view or inside the restaurant.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW I, General Manager at Best Western i-City Shah Alam
Responded 3 Mar 2020
Dear Fzmokteng, Thank you for choosing us as your preferred stay in Shah Alam and your time in writing us a review. First of all, Happy Belated Birthday to your husband! We are overwhelmed by your comments, where you are satisfied with all of the arrangements from us during your stay with us. Thank you for showering us all with your compliments! You have definitely put a big smile to all of our faces, especially on Isa's. ;) We are glad to hear that you have recommended our hotel and services for all of your friends. Please do come back and stay with us again soon, we definitely can't wait to see you here again! 'til then, take care! Best wishes, Anthony Kong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Book for a Deluxe Room. Received an update from the front desk that my booking was upgraded to I-Suite. Perfect for our first holiday since the Covid-19 pandemic!
BEST WESTERN provide hand sanitizer on every floor. Kudos to that! The room was spacious and neat, super comfy bed. Love the rain shower head in the bathroom.
❤️ Movie Madness that offers various movies for RM15 per day.
Buffet breakfast totally worth it with just RM25, you can eat more than more than 20 dishes starting from drinks, appetisers, main course, salad bar, breads, noodles, various kinds of egg dishes and desserts. Personally the best breakfast rate in Shah Alam/Selangor.
Not forget to mention staff was super friendly. Overall it was very pleasant and satisfying experience for me and my husband, since we are loyal customer to this hotel from 2015.
BEST WESTERN provide hand sanitizer on every floor. Kudos to that! The room was spacious and neat, super comfy bed. Love the rain shower head in the bathroom.
❤️ Movie Madness that offers various movies for RM15 per day.
Buffet breakfast totally worth it with just RM25, you can eat more than more than 20 dishes starting from drinks, appetisers, main course, salad bar, breads, noodles, various kinds of egg dishes and desserts. Personally the best breakfast rate in Shah Alam/Selangor.
Not forget to mention staff was super friendly. Overall it was very pleasant and satisfying experience for me and my husband, since we are loyal customer to this hotel from 2015.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 8 Mar 2021
Dear mizz_grunge, Thank you for choosing us as your preferred accommodation during your recent trip to Shah Alam. We are definitely thrilled to hear that your overall stay was a perfect one! It is our pleasure to have you and your better one in supporting us since our opening. Our heart is so full to have you back, and we hope that we will soon see you again! Take care :) Best wishes, Anthony Kong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An excellent experience when choosing a Best Western Hotel for a short family vacation. Has all the good facilities in the hotel and also a Water Themepark which suitable for the whole family. Consistent with what Miss Jess has said. Room bookings received from Mr Amirul were very quick as well as the courtesy of the hospitality received during check in by Mr Shafiq was very much appreciated by our family. Fast and orderly service is very much needed during this covid-19 pandemic. Everything is best from Best Western. Thank you from us for all of you.
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Review collected in partnership with Best Western
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 28 Jul 2020
Dear fadzillahahmadtemizi, Thank you for your lovely review. We are glad to hear that your recent stay with us was a pleasant one. We are very much delighted to know that you and your family had enjoyed using the facilities of the hotel and the services rendered to you by our staffs. We hope to see you again soon, should travel plan brings you back to Shah Alam. :) Take care 'til then. Sincerely, Anthony Kong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything is just nice, the breakfast buffet is superb and the staff is nice. The location is also strategic, with SOGO i-City just on the corner with a grab just 5 mins or walks of 10-15 mins. The i-city, wow amazing with free entrance to the waterpark, visiting with family can make them enjoy the day.
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Review collected in partnership with this hotel
Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi DiyanaW2, Thanks for the enquiry. Yes we do have extra bed that guest may add on with an affordable price.
There is Rm 100 Deposit would required upon check in
Hi Hafizah S,
Thank you for your enquiry. Yes, there is few laundry shops nearby the i-City vicinity, which will take 5 minutes drive from the Hotel. Besides, our Hotel do provide laundry services as well. Feel free to contact us at 03 5221 9000 for further enquiries. Thank you.
Kind regards,
Anthony Kong
General Manager
I have contacted the hotel, they do not provide airport shuttle services but they can arrange for their i-city taxi for airport transfers.
"You do not need to get a Grab to go to i-city Mall, you can just actually walk to there. Less than 10mins walk."Read full review
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PRICE RANGE
RM 189 - RM 224 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorPetaling DistrictShah Alam
NUMBER OF ROOMS
214
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Best Western i-City Shah Alam
Which popular attractions are close to Best Western i-City Shah Alam?
Nearby attractions include I-City Theme Park (0.2 km), Central I-City (0.5 km), and SnoWalk @i-City (0.1 km).
What are some of the property amenities at Best Western i-City Shah Alam?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Best Western i-City Shah Alam?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western i-City Shah Alam?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Best Western i-City Shah Alam?
Yes, free parking is available to guests.
What are some restaurants close to Best Western i-City Shah Alam?
Conveniently located restaurants include Tosca Italian Trattoria, Makan Kitchen, and The Koffee.
Are any cleaning services offered at Best Western i-City Shah Alam?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western i-City Shah Alam offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western i-City Shah Alam?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Best Western i-City Shah Alam?
Many travellers enjoy visiting Istana Alam Shah (5.5 km).
Does Best Western i-City Shah Alam have any great views?
Yes, guests often enjoy the city view available here.