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A-GF-01, No. 6 Persiaran Multimedia, Inside I-City Leisure Park, Shah Alam 40000 Malaysia
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US$46
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US$34
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (291)
Room & Suite (67)
Dining (38)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
Updated 09/09/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/09/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 43 hotels in Shah Alam
Location
Cleanliness
Service
Value
Travellers' Choice
Best Western I-City Shah Alam was designed for business and family. Strategically located in I-City where we can see the fascinating city of digital lights and theme park within walking distance. The Hotel offers to a vast array of services, including 24-hour Concierge and Front Desk Services, free Wi-Fi in all guest room, lobby, Cafe and meeting rooms, daily housekeeping, postal service, 24-hour security, free parking. This contemporary 18-story hotel features 214 modern, comfortable guestrooms and suites that provide a warm and pleasant home ambiance for those who are away from home. Modern comforts amenities such as complimentary tea, closet, towels, clothes rack. The hotel offers fantastic facilities, including theme park, water park, fitness center,and our latest Central I-City Shopping Mall to help you unwind after an action-packed day in the city. Best Western i-City Shah Alam is a smart choice for travelers to Shah Alam, offering a relaxed and hassle-free stay every time.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Water park
Kids stay free
Children's television networks
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Indoor play area for children
Highchairs available
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Flatscreen TV
Bidet
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Chinese, Malay
757Reviews9Q+A62Room tips
Traveller rating
  • 399
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Popular mentions
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Most Recent
muhammadanis2022 wrote a review Yesterday
I spent 2 nights here on business purpose and i must say that everything was excellent. The location near with I-city theme park, plus if use the apps u will get free 2 ticket to enter the i-city theme park. my room not suit those anyone want to bring a family or children, but another room I don't know how big is. Food for breakfast also nice
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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babyxan88 wrote a review Jan 2022
Subang Jaya, Malaysia110 contributions37 helpful votes
Hotel's Favourite
A great place to just unwind and relax away from your home or from the city side. And spend precious moments with the children together. Family bonding. Also a place to get the kids away from gadgets at home.
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Review collected in partnership with Best Western
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 10 Jan 2022
Dear babyxan88, It is our pleasure to hear that you had a pleasant stay with us. Please come back to see us again, for more family quality time! Best wishes, Anthony Kong General Manager
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wahmo71 wrote a review 5 Aug
Kulim, Malaysia
Hotel room is not comfortable. The food was poor especially the steak. It was as hard as rubber. The access to car Park is very difficult especially the upper Level cat Park. The first impression is very average.
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ninahani H wrote a review Jul 2022
Very nice hotel and all of the staff are friendly. The room is very clean and the toilet also clean. The bed is comfortable. There are spacious parking lot and safety alert. The cafe also have a variaty of food and it delicious
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 1 week ago
Dear ninahanih, Thank you for the positive review! We are glad to have met your expectations, please come again soon. The team and I certainly can't wait to welcome you at the hotel. Take care! Best wishes, Anthony Kong General Manager
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fadhilah1293 wrote a review Jul 2022
Room a bit small. Hard to find the route to the hotel. About the parking, not easy to use the ticket, need to pay manually. The cafe was very nice and the food too. Asam pedas 👍👍👍💯💯👍 Thank you.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 1 week ago
Dear fadhilah1293, We are glad to hear from you sharing your stay experience from your recent stay with us. All guests enjoy complimentary car park and validation can be done at the reception. We appreciate your comment about the food served, and we hope to see you again. Best wishes, Anthony Kong General Manager
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Mohd A wrote a review Jul 2022
Nice and friendly staf.. strategic location to i-city park just walking around.. easy to park.. variety of breakfast.. room also good.. nice view from room.. easy checkin and check out.. staff very helpful.. will come again..
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 2 weeks ago
Dear mohdaM4061QK, Thank you for reviewing us. We are glad to hear that you had a wonderful stay with us. Please come back soon! Best wishes, Anthony Kong General Manager
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nurermalina wrote a review Jul 2022
Temerloh, Malaysia1 contribution
i like the environment, very comfort and suitable for family. just walking distance tu waterworld, snowalk, and beautiful lightning night. food is also good and you can enjoy your meal at open air i love to come again with family. the kids really loves this hotel. they also enjoy the free tickets to the waterworld
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 3 weeks ago
Dear nurermalina, Thank you for the 5-star rating! We are grateful to hear that you and your family had a quality stay here. We certainly look forward to welcoming you again in the near future. Cheers, Anthony Kong General Manager
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cermaimai wrote a review Jul 2022
Sungai Petani, Malaysia
everything is great and my room has a nice view.. all the staff is well mannered and very patience in handling our situation when we have some minor problem occur.. at night, we can walk to the i city as it just nearby.. and our experience and memories created there will be unforgettable
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 3 weeks ago
Dear cermaimai, Thank you for writing us a review. We are all thrilled to hear that you had a wonderful stay with friendly staff and services. We promise to maintain our service standard and we hope to see you soon. Best wishes, Anthony Kong General Manager
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umaragavan9 wrote a review Jul 2022
Nilai, Malaysia
It was a really good stay but I think that some things in the hotel could be improved. For example, the toilets have gotten old and needs to be cleaned proper, and perhaps get a fresh coat of paint. Thank you
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 4 weeks ago
Dear umaragavan9, Thank you for your review! We are thankful to hear your constructive feedback and we are definitely taking notes for better improvement. We hope to see you back with us again. Best wishes, Anthony Kong General Manager
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wnazihah wrote a review Jul 2022
Kota Bharu, Malaysia
Room 1303 The room was rather small - closet couldnt close well because of the large hanger. No space to pray Air-cond took longer time to cool the room Other rooms at different level are bigger even though it has the same rate
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 4 weeks ago
Dear wnazihah, Thank you for your review. We are looking into the issue you have highlighted and please rest assured that actions will be taken to rectify them. We look forward to having you again soon. Best wishes, Anthony Kong General Manager
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PRICE RANGE
US$35 - US$52 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorPetaling DistrictShah Alam
NUMBER OF ROOMS
214
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Frequently Asked Questions about Best Western i-City Shah Alam
Which popular attractions are close to Best Western i-City Shah Alam?
Nearby attractions include I-City Theme Park (0.2 km), Central I-City (0.5 km), and SnoWalk @i-City (0.1 km).
What are some of the property amenities at Best Western i-City Shah Alam?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Best Western i-City Shah Alam?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western i-City Shah Alam?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Best Western i-City Shah Alam?
Yes, free parking is available to guests.
What are some restaurants close to Best Western i-City Shah Alam?
Conveniently located restaurants include Al Rawsha Restaurant, Mee Tarik Warisan Asli Shah Alam, and Naan Lounge.
Does Best Western i-City Shah Alam have airport transportation?
Yes, Best Western i-City Shah Alam offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western i-City Shah Alam?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western i-City Shah Alam offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western i-City Shah Alam?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Best Western i-City Shah Alam?
Many travellers enjoy visiting Istana Alam Shah (5.5 km).