Acappella Suite Hotel & Residences

Acappella Suite Hotel & Residences

Traveller (235)
Acappella Residences - Bedroom
Room & Suite (79)
Pool & Beach (15)
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RM 273
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About

4.5
#2 of 29 hotels in Shah Alam
4.6 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Acappella Suite Hotel & Residences is an oasis of splendour within the lush city of Shah Alam, and the boldest concept development to date by the Acappella Group. Impeccably designed with a stunning plethora of choice accommodation and fine facilities, Acappella Suite Hotel & Residences is the perfect home away from home for the most discerning of travelers. Offering more space hence value for money than traditional hotels, Acappella Suite Hotel & Residences is the accommodation of choice for leading MNCs in major industries including oil & gas, telecommunications, aviation, IT, consulting and many, many more. Welcome and allow yourself to be enchanted by the song of the tropical rainforest.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Secured parking
Wifi
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Room service
Kitchenette
Microwave
Flatscreen TV
Bath / shower
Safe
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Trendy
Mid-range
Languages Spoken
English, Malay

Location

No. 8 Persiaran Sukan Seksyen 13, Shah Alam 40100 Malaysia
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 36 out of 100
36
Kuala Lumpur Intl Airport
42.7 km
See all flights
Sultan Abdul Aziz Shah Airport
4.5
4.5 of 5 bubbles324 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Acappella Suite Hotel & Residences has won the hearts of many travelers with its spacious and comfortable rooms, though attention to cleanliness and maintenance has been suggested. Guests often regard the hotel as a good value for its quality facilities despite occasional remarks on the cost. With a homey atmosphere ideal for work and leisure, the Acappella also offers satisfactory amenities, including a gym and pool. The friendly staff receives high marks for their service, and the location is celebrated for its strategic convenience and tranquility.
Location
Convenient
Atmosphere
Tranquil
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory

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324Reviews9Q+A49Room tips
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Detailed Reviews
Chyfrommalaysia wrote a review Aug 2020
7 contributions1 helpful vote
+1
5.0 of 5 bubbles
This is my first hotel after covid 19 attack Malaysia. I would say this hotel is beyond my expectation. Room is clean and spacious. Hot water and refrigerator function very well. I have 1 year old daughter with me. After breakfast, i went to kids club. Kids club is very good, spacious and fun. There is one staff takinh care this area. The staff very child friendly & entertain the children here. Lots of toy. They limit number of children in this area for physical distancing. Must book first. Name and temperature is taken. Pictures beliw show kids club area. Most important is my daughter really enjoy her time here. I also love how guards here politely remind guest who does not put on their mask. They really take seriously procedures that been set by our health ministry. I feel touched when the hotel director came and make sure all the staffs abide with the procedures. Really love it! Worth with the price. Would come there again. Please bring your family here. You will be satisfied. Lets support local and domestic tourism 😍
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 29 Aug 2020
Thank you very much for your review. We are delighted to hear that our hospitality and facilities were beyond your expectations. Even more so that you daughter enjoyed the Kids Club, was indeed a pleasure to see her having fun in person. We take comfort that you were also pleased with the necessary health and physical distancing precautions we had in place. Fun is indeed important but so is the health and well being of everyone. With that, we sincerely look forward to your future visit and would appreciate it if you would recommend more to enjoy an experience like yours.
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Siti Zaharah D wrote a review Nov 2021
5 contributions
+1
5.0 of 5 bubbles
Smooth check in process. Friendly and warm staff especially the guard. Room was spacious, bed and pillow was comfortable. Clean kitchen with big fridge and microvawe. The food was superb, experienced it during iftar buffet this year. Kids very enjoyed the pool and playground. Felt like 5star resort because it was surrounded with coconut trees and very windy environment eventhough the location just in the middle of Shah Alam city. Multiple stays in here but will surely repeat it again even my house is also situated in Shah Alam. Already bought another staycation voucher. Looking forward to enjoy another vacation and sweet escape in here. #my2ndhome😊
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 21 Nov 2021
Thank you for your 5 star review and we are very privileged to be considered your second home in Shah Alam. On these notes, we very much look forward to welcoming you back again at your Home Away From Home.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Quest09142045517 wrote a review Jul 2023
1 contribution
4.0 of 5 bubbles
The most satisfying staying experience Hotel during my business trip in Shah Alam Area. They have completed, nice and clean Gym Room which always available for me to work up as early at 6.15 am, simple and nutritious breakfast ( personally i like the most was the half boiled egg with toasted Bread). Accomodation Room is well segregate to give u “homey” experiences like separating the living room, bedroom and bathroom. Most important their front desk staff till security guard are always welcome you with warm courteous and hospitality.👍
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 29 Jul 2023
Thank you for your review. We are most delighted that you were satisfied with our hospitality and that you could even energize yourself with a morning gym session. With all that you have experienced, we hope you would commend us to others and we look forward to your future visit in future.
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Lisz wrote a review Oct 2022
1 contribution
1.0 of 5 bubbles
First of all, this is my first time staying at Acapella. I have booked for 3 nights here & choose twim room. I am disappointed with the front desk service which quite impolite during our check in. And i cannot accept that we need to pay for baby cot at RM30/night. This is ridiculous as a good review hotel which charged us for baby cot which it is necessary for a family to ask for baby cot. The charges is expensive. During my 1st day also i need to ask for housekeeping to vacuum the carpet & remove the coffee table since it is not a well maintenance equipment.
The water heater In the room also not functioning well.

I called on my 2nd day to ask for something, but the fromt desk team (a lady) have answered me and talked very rude to me & tell me that she will call me back cause she have a customer at the reception at that time. I am so shocked to receive this experience & could not accept it. How come as a hotel you only have 1 person to deal with all things at a time. They also could not provide us extra blanket, comforter & pillow for my children. They said that they have full house at the time. But, as hotel, you guys need to have extra for customer use. And you cannot give us a silly excuse for your issue.

I chose the room with breakfast, but the choice of food very limited & the food is so-so. Plus they even charge my kids for RM15/day for breakfast with limited choice of food for kids. They only have 1 stall (egg station) and the person in charge also have less experience in giving good service at that station. Sometime the omelette is overcooked & sometime is not. Plus, they do not Have noodle or salad station as well. I could say this is a bad experience for me and family. However, the parking is good & well maintenance. But, it is not friendly for stroller or family that using wheelchair.

The housekeeping team is very polite & have good PR. They are better to compare with the front desk team. Please educate your team to talk politely to the customers. I hope the hotel could take this feedback & comment seriously.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 7 Oct 2022
Thank you for your feedback and we vey much regret your unpleasant experience particularly with the Front Office. This shall be paid careful attention as you have clearly pointed out. The rest of the issues raised shall also be looked into for the betterment of future guest experiences.
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Wander20674044738 wrote a review Nov 2023
1 contribution
3.0 of 5 bubbles
The overall experience from the staff is great.

check in and check out time is flexible
free parking with just validate credit card
Free 1 glass bottle drinks per day ( but when i request more , they can provide FOC)
The suite room is big , but the pillow is smelly

drawback
toiletries quite bad , some cheap stuff .
noisy / bad sound insulation
parking bay is not convinient for those OKU/ elderly
breakfast taste bad. I stay there for 2 weeks. i see same dishes everyday
Old building
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Date of stay: November 2023
5.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Big suit room that value for money but the TV is not functioning well . girl who in charge of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 30 Nov 2023
Thank you for your review. We are sincerely humbled that you receive a great hospitality experience from our staff. We deeply apologize for the issues you faced and all them are indeed very regrettable. Your comments shall be passed on to our Management for review and improvements. Regarding your experience with our breakfast offerings. We acknowledge your observation about the lack of variety and will definitely revisit our menu planning to ensure a more appealing and varied selection for our guests. With all these in mind, we sincerely hope you would give us another chance to make things right and that you would not be deterred from a future experience with us in future.
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Tai L wrote a review Mar 2024
42 contributions8 helpful votes
3.0 of 5 bubbles
The Acappella Suite hotel location near Giant Hypemarket but need about 5 minutes to drive there. If walking distance is far to Giant. Hotel is provided free parking for their hotel guest.

When I make booking for the Deluxe Suite in Trip. Con the app show there is a bathtub in the Depuxe Suite, but I check in the Reception said Depuxe have no bathtub. The above app is Mia-reading. The Deluxe Suite room look clean but is dusty. There is an Air cond in the bed room and anther air cond in the living room. The air cond in the living room is cold r but the air cond in the bed room is not cold and always tripping off. The whole night have to wake up to on back the air cond. the hotel only provided TV in the living room and bedroom have no TV. The TV have no Astro program and there is Vision 4 movie only.

The breakfast is buffet style with good selection and taste is acceptable.

I will stay again if the room rate is reasonable.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 4 Mar 2024
Thank you for your review. We sincerely regret any confusion you have experienced when booking through our 3rd party partner and will be looking into that issue. Our thanks for also highlighting the aircon and cleanliness issues which shall be dealt with at once. Given your experience, we hope you would give us another opportunity to make it right in a future trip and would certainly look forward to welcoming you back again in future.
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Mohd O wrote a review Sept 2021
Kuala Lumpur, Malaysia280 contributions17 helpful votes
+1
5.0 of 5 bubbles
Best hotel ever in Shah Alam!!! Very comforting, peaceful, modern and easy access.
The strength of this hotel is their staff, right from the front desk, FnB and other staff, all the way up to their managers… are superb! Friendly! Accommodative! Be sure to visit their mini zoo on the roof top! It’s truly a highlight of this hotel and kids love it!! The price of this hotel is very affordable and contain privacy as well. Swimming pool is awesome! Along with kids playing area adjacent to the pool!! I enjoy every moment in this hotel and suites.
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Date of stay: September 2021Trip type: Travelled on business
Room Tip: If possible try to get the room facing to the pool area! It’s full of green trees and very...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 26 Sept 2021
Thank you very much for your positive review. We are delighted and even humbled that you would consider us as the Best Hotel in Shah Alam. We do aim to delighted every guest and we hope you would consider staying with us again in future. Till then, wishing you the best of health and hope you and your family stay safe always.
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Sightseer02189995835 wrote a review Jul 2023
1 contribution
4.0 of 5 bubbles
the stay was perfect, however it would be great if there's any dishwashing soap or shampoo to clean the dishes. While the amenities was perfect, however, couldn't connect to wifi as it says full. The hairdryer also doesn't have any option to blow cold or warm air and only blow relatively hot air.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 11 Jul 2023
Thank you for your positive review. We are delighted to hear that your stay with us was perfect although regret some of the mentioned shortcomings during your stay. The WiFi issue is duly noted and shall be looked into for the convenience of future guests. Having said that, hope this would not deter you from a future stay with us and we look forward to welcoming you back again in future.
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Odyssey05116962640 wrote a review Mar 2024
1 contribution
4.0 of 5 bubbles
I had a great stay at this hotel. The facilities were excellent, with everything I needed for a comfortable stay. The location was perfect, conveniently situated near amenities and attractions. The cleanliness of the property was top-notch, and I appreciated the attention to detail. The staff were friendly and helpful, although there were a few minor hiccups. The amenities provided were impressive, offering a range of options for relaxation and entertainment. The value for money was exceptional, considering the quality of the facilities.
However, the housekeeping could have been more trustworthy, responsible & sensitive not to go through guest stuff & belongings while housekeeping the suites. Luckily nothing when missing. I hope serious action will be taken. The Wi-Fi connection was a bit unreliable. But overall, I would highly recommend this hotel for its great facilities and excellent value for money.
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Date of stay: March 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 20 Mar 2024
Thank you for your review and we are delighted to hear you enjoyed a great stay with us. Glad that our value proposition provided you with exceptional value for money. Although that being said, we sincere regret and even apologize for the unpleasant experience you faced in terms of the housekeeping. We appreciate your concern and thank you for highlighting this to us as we take this very seriously. This shall be looked into immediately to better the future guest experience. Hope the experience would not deter you from a future visit back and we sincerely look forward to your return visit in future.
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Nomad42069556783 wrote a review Mar 2024
1 contribution
4.0 of 5 bubbles
The room i am in was very spacious and clean. Love that you can get free parking in the hotel.
One thing to improve was to provide cleaning tools in the kitchen. You have a full cabinet but there was no sponge and dish soap to clean. Tq so much for the stay!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 10 Mar 2024
Thank you very much for your review. We are delighted to hear that our hospitality offerings pleased you at an unbelievable price. Also out thanks for your kind suggestion on the washing soap which we shall assess. Given your experience, we hope you would also recommend us to others and we look forward to welcoming you back again in future.
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Answer from Nizam M
Singapore, Singapore39 contributions31 helpful votes
You dont have to provide any marriage certificates, there wont be any complaint or raid unless the hotel management brought it up to the authorities.
Answer from ongkyw
Shah Alam, Malaysia156 contributions129 helpful votes
We would advise you to catch a airport limo from KLIA. Tickets can be purchased after customs clearance and the journey would typically cost between RM 68-75.
Answer from ongkyw
Shah Alam, Malaysia156 contributions129 helpful votes
iCity is located about 12 km away and is easily reachable by Grabcar within 15 minutes. Subang Airport is 16 km away and a good 20 minute journey without traffic. The way to the airport can however become congested at peak periods. Hope this helps.
JRHawley asked a question Sept 2017
Holmfirth, United Kingdom36 contributions31 helpful votes
Does the hotel have a bar?
Answer from SoWhat_76
Sentosa Island, Singapore66 contributions10 helpful votes
yes but i forgotten the name of the bar
Tour16248407063 wrote a tip 19 May
1 contribution
5.0 of 5 bubbles
"Great place to stay. No regrets."
Read full review
Badrul Hisham wrote a tip Feb 2024
Kluang, Malaysia8 contributions5 helpful votes
5.0 of 5 bubbles
"The Apartment is great!"
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Daydream60821338070 wrote a tip Feb 2024
2 contributions
4.0 of 5 bubbles
"Excellent. "
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Stay35155780453 wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"Pool is very good. Clean ,calm , can healing. Not crowded. Just nice. View are nice. "
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JS7830 wrote a tip Dec 2023
8 contributions3 helpful votes
2.0 of 5 bubbles
"Cleanliness and noisy due to the pool on 5th floor "
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Not the right property for you?
There are more places to choose from in the Shah Alam area.
PRICE RANGE
RM 212 - RM 264 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorPetaling DistrictShah Alam
NUMBER OF ROOMS
210
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ACAPPELLA SUITE HOTEL & RESIDENCES (R̶M̶ ̶3̶7̶5̶) RM 185: UPDATED 2024 Reviews, Price Comparison and 278 Photos (Shah Alam) - Tripadvisor

Frequently Asked Questions about Acappella Suite Hotel & Residences
What are some of the property amenities at Acappella Suite Hotel & Residences?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Acappella Suite Hotel & Residences?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Acappella Suite Hotel & Residences?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Acappella Suite Hotel & Residences?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Acappella Suite Hotel & Residences?
Conveniently located restaurants include Laman Grill steak n Bar B Que,, Restoran Mak Uda, and Polperro Steak House.
Are there opportunities to exercise at Acappella Suite Hotel & Residences?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Acappella Suite Hotel & Residences have airport transportation?
Yes, Acappella Suite Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Acappella Suite Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does Acappella Suite Hotel & Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Acappella Suite Hotel & Residences?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to Acappella Suite Hotel & Residences?
Many travellers enjoy visiting Istana Negara (15.1 km) and Istana Alam Shah (12.7 km).
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