Acappella Suite Hotel & Residences
No. 8 Persiaran Sukan Seksyen 13, Shah Alam 40100 Malaysia
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About
#2 of 45 hotels in Shah Alam
Location
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Service
Value
Newly opened in 2015, Acappella Suite Hotel & Residences is an oasis of splendour within the lush city of Shah Alam, and the boldest concept development to date by the Acappella Group. Impeccably designed with a stunning plethora of choice accommodation and fine facilities, Acappella Suite Hotel & Residences is the perfect home away from home for the most discerning of travelers. Offering more space hence value for money than traditional hotels, Acappella Suite Hotel & Residences is the accommodation of choice for leading MNCs in major industries including oil & gas, telecommunications, aviation, IT, consulting and many, many more. Welcome and allow yourself to be enchanted by the song of the tropical rainforest.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Secured parking
Wifi
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Room service
Kitchenette
Microwave
Flatscreen TV
Bath / shower
Safe
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Malay
Location
37Car recommended
Grade: 37 out of 100
22Restaurantswithin 1 km
0Attractionswithin 1 km
No. 8 Persiaran Sukan Seksyen 13, Shah Alam 40100 Malaysia
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203Reviews9Q+A35Room tips
Reviews
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Most Recent
Hotel is GOOD This is my 3rd time Suitsble for family Friendly staff Recomended place to stay Easy to get food, grocery Price is suitable Breakfast also good with resonable price Privacy assured will come again definitely
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The rooms were huge and nice . Took a twin premium . But the breakfast was cold , soggy , and tasteless. I didn’t like any of it . Tasted so bad . Check in and check out was easy . Should upgrade their breakfast .
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 5 days ago
Thank you very much for your review and we regret your unpleasant experience with our breakfast offerings. We shall look into this and make improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Premier Twin Suite - room is spacious. Made a special request for room to be near the elevator and the hotel did provide as per request. The staffs are friendly and very helpful. Had some issues with the wifi connection, once called the front desk, they immediately sent technical staff to resolve the matter.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 6 days ago
Thank you for your positive review. We are delighted to hear of your pleasant stay with us and we certainly try our best to accommodate request where we are able to. With that, we hope you would consider us again in future and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room - spacious, clean, comfortable Staff - friendly, helpful Pool - beautiful and clean Playground - kids enjoy play trampoline Food - delicious Price - acceptable Free parking Near to mall and stadium
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 6 days ago
Thank you very much for your positive comments and we are delighted your family enjoyed you stay with us. With that, we hope you would consider staying with us again in future and look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good place to stay for big family. I've done my reviews in Agoda. We're travelling in a group of sox people. All are adults. Staff was friendly, especially the manager MR TAN. Recommended for all. Bravos
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Date of stay: May 2023
Value
Location
Service
Room Tip: 2 nights for RM 1440 in a 2 bedroom that fits 6 person
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 1 week ago
Thank you very much for your kind review and for happily mentioning CK Tan. We will be sure to pass on your comments to him and look forward to welcoming you back again in future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed here many times for business. Very spacious and comfortable room.. Have all the amenities that i needed like iron.. Since this hotel kind of apartment.. It come with refrigerator and also microwave. Lots of free parking space.
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Date of stay: May 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 1 week ago
Thank you very much for your positive review. We are pleased to hear your stay was nice and comfortable and with that hope you would consider staying with us again in future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Its was a great stay we enjoyed that much. The wifi also was really faster. Just the tv got some glitches but the maintainer fix it as soon as possible. The morning breakfast also was good. Thank you .
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from CK Tan, Guest Services / Front Office at Acappella Suite Hotel & Residences
Responded 1 week ago
Dear Travel16806660747, thank you for your feedback and my sincere apology on the glitches you have mentioned regards to the TV and will address that immediately. We are hoping to have you back with us again either you are travelling for leisure or business as we strive to provide a Home Away From Home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
room big and spacious... suitable for family.. but pillow too Squishy..smoke smells so bad already absorbed in cushion furniture.. bit discomfort ..swimming pool adorable ,greeny and suitable for kids.swim till night!..lack breakfast choices. unfortunately the pleasant experiences throughout 2night stays lot better than the minor issues.definitely will come back again next time!
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 4 weeks ago
Thank you for your review and we very much regret the unpleasant and uncomfortable experience with the room. We shall try to better this in future but nonetheless are pleased to hear that your pool experience was enjoyable with your family. Looking forward to welcoming you back again in future and sincerely hope you would allow us a second chance to serve you better.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Is about 40mins from airport , taking grab cost MYR 55 for our family of three pax Very clean and the acapella suite service apartment has all we need , kitchen fully equipped , all rooms is suite , big lounge and dinner area , swimming pool& Gym , prices is very affordable
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: All good , nothing to worry staying Here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 4 weeks ago
Thank you very much for your comments, Jack L. We appreciate your review and thank you for choosing us as your Home Away from Home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all, this is my first time staying at Acapella. I have booked for 3 nights here & choose twim room. I am disappointed with the front desk service which quite impolite during our check in. And i cannot accept that we need to pay for baby cot at RM30/night. This is ridiculous as a good review hotel which charged us for baby cot which it is necessary for a family to ask for baby cot. The charges is expensive. During my 1st day also i need to ask for housekeeping to vacuum the carpet & remove the coffee table since it is not a well maintenance equipment. The water heater In the room also not functioning well. I called on my 2nd day to ask for something, but the fromt desk team (a lady) have answered me and talked very rude to me & tell me that she will call me back cause she have a customer at the reception at that time. I am so shocked to receive this experience & could not accept it. How come as a hotel you only have 1 person to deal with all things at a time. They also could not provide us extra blanket, comforter & pillow for my children. They said that they have full house at the time. But, as hotel, you guys need to have extra for customer use. And you cannot give us a silly excuse for your issue. I chose the room with breakfast, but the choice of food very limited & the food is so-so. Plus they even charge my kids for RM15/day for breakfast with limited choice of food for kids. They only have 1 stall (egg station) and the person in charge also have less experience in giving good service at that station. Sometime the omelette is overcooked & sometime is not. Plus, they do not Have noodle or salad station as well. I could say this is a bad experience for me and family. However, the parking is good & well maintenance. But, it is not friendly for stroller or family that using wheelchair. The housekeeping team is very polite & have good PR. They are better to compare with the front desk team. Please educate your team to talk politely to the customers. I hope the hotel could take this feedback & comment seriously.…
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 7 Oct 2022
Thank you for your feedback and we vey much regret your unpleasant experience particularly with the Front Office. This shall be paid careful attention as you have clearly pointed out. The rest of the issues raised shall also be looked into for the betterment of future guest experiences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$50 - US$63 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorPetaling DistrictShah Alam
NUMBER OF ROOMS
210
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Claim Your ListingACAPPELLA SUITE HOTEL & RESIDENCES (R̶M̶ ̶2̶4̶8̶) RM 188: UPDATED 2023 Reviews, Price Comparison and 245 Photos (Shah Alam) - Tripadvisor
Frequently Asked Questions about Acappella Suite Hotel & Residences
What are some of the property amenities at Acappella Suite Hotel & Residences?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Acappella Suite Hotel & Residences?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Acappella Suite Hotel & Residences?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Acappella Suite Hotel & Residences?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Acappella Suite Hotel & Residences?
Conveniently located restaurants include Laman Grill steak n Bar B Que,, Restoran Mak Uda, and Polperro Steak House.
Are there opportunities to exercise at Acappella Suite Hotel & Residences?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Acappella Suite Hotel & Residences have airport transportation?
Yes, Acappella Suite Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Acappella Suite Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does Acappella Suite Hotel & Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Acappella Suite Hotel & Residences?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to Acappella Suite Hotel & Residences?
Many travellers enjoy visiting Istana Negara (15.6 km) and Istana Alam Shah (12.7 km).