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Acappella Suite Hotel & Residences

No. 8 Persiaran Sukan Seksyen 13, Shah Alam 40100 Malaysia
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Traveller (193)
Room & Suite (73)
Dining (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.


#2 of 40 hotels in Shah Alam
Travellers' Choice
Newly opened in 2015, Acappella Suite Hotel & Residences is an oasis of splendour within the lush city of Shah Alam, and the boldest concept development to date by the Acappella Group. Impeccably designed with a stunning plethora of choice accommodation and fine facilities, Acappella Suite Hotel & Residences is the perfect home away from home for the most discerning of travelers. Offering more space hence value for money than traditional hotels, Acappella Suite Hotel & Residences is the accommodation of choice for leading MNCs in major industries including oil & gas, telecommunications, aviation, IT, consulting and many, many more. Welcome and allow yourself to be enchanted by the song of the tropical rainforest.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Secured parking
Outdoor pool
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Flatscreen TV
Bath / shower
Clothes rack
Wake-up service / alarm clock
Complimentary toiletries
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Malay


Full view
37Car recommended
Grade: 37 out of 100
21Restaurantswithin 1 km
0Attractionswithin 1 km
186Reviews9Q+A31Room tips
Traveller rating
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Popular mentions
PakLang wrote a review Dec 2019
55 contributions63 helpful votes
This was the third time that our family booked this hotel for our parents. Comfy and convenient. In middle of section 13 Shah Alam where everything is just within distance - Restaurants, Shopping Malls, Mosque, Banks, and Stadium. Rooms: Clean & well kept. Kudos to the house keeping team. Front Desk: Not lacking their smiles BUT they could do better though. I have requested to park for a few minutes in front of the lobby at the Reserved parking while we were waiting for the rest of family members to come and went for our dearest sister’s wedding. They told me that it would be cumbersome if the owners of those reserved parkings came. But throughout the 15 minutes of waiting, I saw plenty of unoccupied Reserved parking. IF they were just following orders, at least they could
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Date of stay: December 2019
1 Helpful vote
Response from ongkyw, Guest Relations Manager at Acappella Suite Hotel & Residences
Responded 22 Dec 2019
Thank you so much for your continued loyalty and support. We are indeed delighted to hear that you find us good value in providing you with comfort and convenience. We also acknowledge there to perhaps be some shortcomings and do sincerely regret these, particularly the parking experience. Nonetheless, we thank you for bringing these to our attention and shall try our best to improve in these areas. In ending, we hope you would still consider us again in future and take this time to wish you Happy Holidays and a very Merry Christmas!!
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Imahpopeye wrote a review Oct 2019
11 contributions8 helpful votes
Not much I can say i'm sure you wont regret to staying here I'm coming again 😍 Very good price ,large room,clean friendly staff n breakfast very yummy... I have stay so many hotel but this i give full start🤩🤩🤩🤩🤩
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Date of stay: October 2019
1 Helpful vote
Response from ongkyw, Guest Relations Manager at Acappella Suite Hotel & Residences
Responded 27 Oct 2019
Thank you very much for your positive review. We are extremely delighted to hear that your stay with us was 'Perfect and Excellent'. Even more so that you would like to return to us again in future. We are glad to have been your 'Home Away From Home' and look forward to your next stay with us.
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Nizam M wrote a review Oct 2019
Singapore, Singapore24 contributions27 helpful votes
Book a night at this hotel for 1 night. room was ok ok. But the reception staff need to be train more on hospitality and flexibility. Check in almost to midnight, due to cancellation of fight, room was paid via online, but what surprised me, the deposit requested was RM200 per night! And that was more than enough for me to pay an additional one night! Tried to explain to them that i dont have enough local currency. And they declined my offer of RM100 and insisted on RM200. In hospitality industries i think the management should train the staff to be more flexible and empathy towards guests.. i hope that things will improve in the near future.
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Date of stay: June 2019
4 Helpful votes
Response from ongkyw, Guest Relations Manager at Acappella Suite Hotel & Residences
Responded 10 Oct 2019
We thank you for your review although with that sincerely regret the experience you faced during check-in. We shall no doubt take this into account to improve on the experience. It is however our standard policy to collect deposits upon check-in and this term is mentioned on our booking partner pages. These are usually settled via credit card pre-authorization or in cash.
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izyani_zahari wrote a review Sep 2019
Kuala Lumpur, Malaysia8 contributions4 helpful votes
Payment method at the worst! Do you even know that we are living in a cashless world today? You can't accept the Debit card due to whatsoever reason with the bank. My sister did not bring any cash at the moment, and nor have a Credit card. she only have Debit card which is not accepted by the hotel. You "DID NOT" even mention in the status of the term and condition that u "DO NOT ACCEPT" debit card. Not to mention, we had paid the hotel via booking .com which right away deduct the amount on another family member credit card. My sister, a mother with twins at age of 3 request if they can settle first in the room. and the answer is "NO" due to "NO Deposit issue" Hello, The front line do not have a courtesy of human being to let this mother to settle down for the room that already
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Date of stay: September 2019
1 Helpful vote
Response from ongkyw, Guest Relations Manager at Acappella Suite Hotel & Residences
Responded 24 Sep 2019
In explaining this review, the issue was not about payment of the room rate but rather for the settlement of deposits. This booking was at Booking.com and the terms and conditions clearly stated that a deposit was required upon check-in and that the only form accepted was via cash or credit card pre-authorization. Deposits are a standard hotel practice and it is not our intention to act inhumanely towards any guest. This situation could really have been avoided if you had contacted us ahead to check if prior arrangements could have been made. We are sure that we would have worked something out given the circumstances. We advise those reading this response to judge for themselves and much regret this review.
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Nadjwa_aka_dedek wrote a review Sep 2019
Shah Alam, Malaysia6 contributions9 helpful votes
Last min booking to this great serviced apartment, with nice resort-looking pool. Comfortable for family since got kitchen and dining table. Good breakfast and close to any eatery. Centre of main attraction in shah alam.
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Date of stay: January 2019
1 Helpful vote
Response from ongkyw, Guest Relations Manager at Acappella Suite Hotel & Residences
Responded 8 Sep 2019
Thank you very much for your positive review. We are delighted to hear that your family had a comfortable stay with us and with that we hope you would consider staying with us again.
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US$34 - US$86 (Based on Average Rates for a Standard Room)
MalaysiaSelangorPetaling DistrictShah Alam
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