1. No maintenance: Out of order restrooms at the lobby as well as ceiling leakages, elevator not working, non-access pool & non-functioning rooms (safe/ telephone). 2. Bad service: I asked 4 times to finally receive a towel. Plus the room has not been cleaned, as demanded... 3. Bad cleaniness: Beds at the check-in had hairs on... This surely is max. a 2 stars hotel, but for sure not a 4 stars. Never ever again!
It was a really bad experience for us. The room floor was dirty, as if it was never swept or vacuumed, the air condition was dripping water and dripped all over my bag causing the documents that it contained to get soaked and destroyed. Furthermore, we had to provide proper and valid reasons just so that we could request for extra pillows. Also, they do not provide simple toiletries such as toothbrushes and toothpastes.
The booking was done online via Agoda. The prices fluctuated from one day to closer to the actual stay. Although we were 3 of us staying in the premier dualistic family room but only 2 glasses, 2 coffee cups, 2 teas were provided. The ceiling as we entered our room looked bad as if there has been a big leak and it was sagging. Time was precious for us and we did not want to deal with unneccessary calls to front desk requesting this that and the other. We just made do. The room size was alright and clean bedsheets, unfortunately the bed skirting was so dirty with stains. Although we requested for a higher floor room, hoping it would be quieter, we heard the trains going past from where we were on the 8th floor. We chose to have all our meals next door at the Empire mall. We booked thinking it would be a good stay as it was rated 4 star. The quality and maintenance of this hotel leave much to be desired.…
Stayed here in February 2022. Hotel not maintained at all. Plaster ceiling covered with water stains and looks like out of a horror movie. Stayed on level 10, bed super hard, felt like sleeping on the floor. Bathroom grout all mouldy. Felt violated taking a shower there. Bad experience. Ended up checking out early and left to Sunway. Will never go back again.
We really like the room, it was very cozy and welcoming environment. The toilet also very clean and the mattress somehow comfortable. Everything is good about this hotel but just the breakfast very limited choice. They only have simple nasi lemak, porridge, bacon, baked beans, basic bread station, thats all. If you are looking for comfortable and clean hotel this is the place but only IF you dont mind with the breakfast choice and taste.
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