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Dorsett Grand Subang

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696 Reviews from our TripAdvisor Community

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Showing 658: English reviews
Kuala Lumpur, Malaysia
Reviewed yesterday NEW

room functional and comfortable. service could be better. employees seems mechanical and when asked question, looks for their manager for simple questions. but managers seem as blank. customer service could be improved

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Helpful?
Thank chewppe
George Town, Malaysia
Reviewed yesterday NEW

Room ok but once open the door you can smell people smoking inside the room. Rooms are quite old . The service of this hotel is good.Air con no cold enough. Location is near hospital and there's a lot of food outlet around.

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Helpful?
Thank bubble202
jakarta
Reviewed 2 days ago NEW

hotel is ok , but I have bad experience , when I want to check in, and my room door can't open , take quite long to wait , and go back to receptionist to request another card , in the end the door lock got problem.

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Helpful?
Thank juniantoj72
BKK
Reviewed 6 days ago NEW

Room is very nice and spacious. I've stayed in the 17th floor with free snack bars, however day to day I found out that when they replenish it's missing some items (incomplete). Also during checkout I had to carry my luggage and bring it in the Van. Not even a bell boy helping (a bit disappointing on this) considering i'm...

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Helpful?
Thank rgrmndz
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear rgmndz Thank you for your feedback. We are delighted you found our room nice and spacious however we wish to sincerely apologize for the lack of hospitality of our bell service. Your comment has been highlighted to our Front Office Manager. Your findings on the snack bars will also be highlighted to our Executive Housekeeper. We hope that you...

Singapore, Singapore
Reviewed 1 week ago NEW

I'm a frequent guest at Dorsett Grand Subang as it's my company's designated hotel for business trips, so it's never crossed my mind to write a review, until my latest stay here. Had the unfortunate encounter of bed bugs in my room - my first experience with them. Although some might have the heebie jeebies on how a hotel deemed...

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Helpful?
1Thank Nurul M
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear Nurul M Thank you for your feedback. We wish to sincerely apologize for the bed bugs you encountered in your first room. Guest experience is always our top priority and knowing we failed in this area is rather disheartening. Your comment has been highlighted to our Executive Housekeeper to ensure we thoroughly disinfect the room On a lighter we...

Shah Alam, Malaysia
Reviewed 1 week ago NEW

very good experience we had over our stay there.. New refurbish room and very quiet room & surrounding. A place where you can relax and concentrate on your work. Staff all was very friendly and helpful.

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Helpful?
Thank junaina_johari
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear junaina_johari Thank you for your feedback. We are delighted you had a pleasant stay with us and that you found our associates welcoming and helpful We certainly look forward to serving you again Warm regards Hugo Gerritsen Area General Manager

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Traveled last 2 weeks for a business meeting. so far i'm satisfied with the room that they gave. room is spacious enough and comfortable mattress. only the aircond not that cold. wifi worked well and quite speedy consider its free. overall great experienced. will recommend this hotel to my colleague and family !

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Helpful?
Thank zulidhamboy
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear zulidhamboy Thank you for your feedback. We are certainly glad you had an enjoyable stay, however we apologize for the air conditioning. Your comment has been highlighted to our Engineering department Again, thank you for sharing your experience and we look forward to serving you again Warm regards Hugo Gerritsen Area General Manager

Petaling Jaya, Malaysia
Reviewed 1 week ago

hotel well located with nearby amenities. The meeting room just OK but needs a little bit more of retouch and the internet speed i can see improving. no more buffering. Lastly not to be forgotten, Mr Rizal from business center helped me with printing a documents for my meeting.

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Helpful?
Thank ElaineLeeLyn
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear ElaineLeeLyn Thank you for your feedback. We are delighted you had a pleasant stay with us and that you found our associate helpful. We look forward to welcoming you again Warm regards Hugo Gerritsen Area General Manager

Shah alam
Reviewed 1 week ago

Excellent hotel and friendly staff. Staff is very courteous and service is very good. Really enjoyed our stay at club room. The room is spacious and comfortable. The dine in food is also awesome. Highly recommended. Would definitely stay here again

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Helpful?
Thank nedia976
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear nedia976 Thank you for your feedback. We are delighted you had a pleasant stay with us. We certainly look forward to welcoming you back Warm regards Hugo Gerritsen Area General Manager

Reviewed 1 week ago

Great location, excellent services and friendly staffs! We have regular meeting at the business center, the room set up is great, arrangement and service are always excellent! Many thanks to Rizal and team for the great support!

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Helpful?
Thank William WM T
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear William WM T Thank you for your feedback. We are delighted you had a pleasant stay with us and that our associate made you feel welcomed. We certainly look forward to serving you again Warm regards Hugo Gerritsen Area General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need. ... more   less 

Additional Information about Dorsett Grand Subang

Address: Jalan SS12/1, Subang Jaya 47500, Malaysia
Region: Malaysia > Selangor > Petaling District > Subang Jaya
Price Range: RM253 - RM378 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dorsett Grand Subang 4.5*
Number of rooms: 478
Reservation Options:
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Also Known As:
Sheraton Subang Jaya
Sheraton Subang Hotel
Subang Jaya Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Dorsett Grand Subang staff and other travellers.
4 questions
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Questions? Get answers from Dorsett Grand Subang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Sleep Well”
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“rooms on the top levels are great with view to the sun rising in the east and setting in the west!”
 of 5 bubbles rt_smy, 13 Oct 2016 | Read review
“All one has to do is talk to the staff of your requirements”
 of 5 bubbles rrodrigues53, 10 Oct 2016 | Read review
“choose the lake view which is facing the federal highway”
 of 5 bubbles GIMLOO, 8 Oct 2016 | Read review
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