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Raia Hotel & Convention Center Terengganu

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Jalan Lapangan Terbang, Kuala Terengganu 21300 Malaysia
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Traveller (271)
Room & Suite (36)
Dining (6)

About

#1 of 52 hotels in Kuala Terengganu
Location
Cleanliness
Service
Value
As the closest hotel to the Sultan Mahmud Airport, Raia Hotel & Convention Centre Terengganu is the premier choice of your business hotel. The hotel offers numerous facilities to satisfy even the most discerning guests such as outdoor wading pool and lazy river, indoor pool, fitness centre and many more. With 182 total guest rooms available, you can choose the suitable room types for your travel needs. Dining Discover international and local culinary options in a comfortable ambience with selections of indoor or outdoor seating arrangement. Meeting Facilities Discover international and local culinary options in a comfortable ambience with selections of indoor or outdoor seating arrangement.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Room service
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Malay
184Reviews6Q+A26Room tips
Traveller rating
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Popular mentions
maleak72 wrote a review Aug 2020
Johor Bahru, Malaysia33 contributions4 helpful votes
Had spend a night in this hotel after reading reviews as the location is in the heart of the city. Even had lowered self expectations about this hotel but the experience encountered during the check in was somehow left not so wonderful experience. Staff was not friend at all. Hotel could not accept cards stating offline problem. Room given was a bit run down. Air condition was worst as only warm air were coming out. Breakfast was limited. Guest are told they could only take foods for 4 times only and they call it buffet? Not recommending for the price I had to paid.
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Date of stay: July 2020
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Response from UJ Property Management Sdn Bhd, Owner at Raia Hotel & Convention Center Terengganu
Responded 27 Oct 2020
Thank you for taking the time to give us detailed feedback on your recent stay with us. We very much value your feedback, as this allows us to continually improve our services and the Team. We had reviewed each point raised, on how we can prevent a reoccurrence on areas required and motivate the team to serve our guests better. I take this opportunity as well to apologize for the unpleasant stay experience that you had encountered. Maleak, we have noted your comment on the air conditioner as well and we had taking corrective action with the maintenance team to ensure this kind if the issue will not repeating to our uest in future. We hope we will be given another chance to serve you better in near future and we will take all appropriate arrangements to ensure that your stay is a comfortable and enjoyable one.
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zaak0536 wrote a review Jul 2020
Petaling Jaya, Malaysia75 contributions50 helpful votes
Stayed overnight after a trip from Kuala Lumpur.I t is very near to the airport. During checking in the place looked deserted, most probably because it was during the Recovery Movement Order period where domestic tourism has just been allowed. The hotel was generally clean although aged. The speed for room wifi left much to be desired. Perhaps the location of the room plays a role.
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Date of stay: June 2020
Value
Rooms
Service
Trip type: Travelled on business
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Response from UJ Property Management Sdn Bhd, Owner at Raia Hotel & Convention Center Terengganu
Responded 27 Oct 2020
Dear zaak0536, Thank you for taking the time to tell us about your experience at the Raia Hotel & Convention Centre Terengganu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raia Hotel & Convention Centre Terengganu, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you The Management
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Clive E wrote a review Jan 2020
Salisbury, United Kingdom116 contributions74 helpful votes
This is hotel is fine for a one night stay. The rooms are pleasant but now looking tired. Its a 10 minute walk from the airport. Beware and take note that no alcohol is permitted inside the hotel. The hotel serves an excellent buffet breakfast. The service is nice and friendly.
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Date of stay: January 2020
Location
Service
Sleep Quality
2 Helpful votes
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Response from THHotelTerengganu, General Manager at Raia Hotel & Convention Center Terengganu
Responded 2 Feb 2020
Dear Clive E, We are honoured you have chosen to stay at TH Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us. We do hope to have the opportunity to welcome you back in future.
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Tajuddin Nur wrote a review Jan 2020
Kuala Lumpur, Malaysia18 contributions1 helpful vote
Was okay and not bad at all. This hotel are among good and safe to stay. Plus it's near to airport. Car park are available and i saw securities around. Quite number of staffs, i assumed this is among 'big' hotel in Kuala Terengganu. Recommend..
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Date of stay: January 2020Trip type: Travelled solo
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Response from THHotelTerengganu, General Manager at Raia Hotel & Convention Center Terengganu
Responded 2 Feb 2020
Dear tajuddinnur, Thank you for your kind review and support. We are indeed glad that you had a wonderful stay. We look forward to welcoming you back soon. Warm regards, General Manager.
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balm wrote a review Sep 2019
1 contribution
I stay at room205.i think housekeeping has serious issue. The room look good when entering but when i walk around the room i felt sticky on my feet... i can see dirt at bedside cabinet, below the table, behind door and inside the cupboard. it looked like haven't been cleaned for long time... i think thats why the room smell not good. the toilet also looked clean but when i shower i can see mold on the tile.. and the mold even come off when i sprayed with water hose😅😅😅 the room only provide bath towel... no hand towel and face towel.. it is ok for 1 star hotel but i expect more from tabung haji hotel. hopefully housekeeping can improve on cleanliness. the hotel bring the image of tabung haji and sharia compliance hotel so it must be very clean. other than that.. the breakfast is good😊
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Date of stay: September 2019Trip type: Travelled on business
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Response from THHotelTerengganu, General Manager at Raia Hotel & Convention Center Terengganu
Responded 9 Jan 2020
Dear balmus, Thank you so much for choosing TH Hotel & Convention Centre Terengganu during your recent visit to Terengganu and taking your time to share your stay experience. We sincerely apologies for the inconveniences during your stay with us. We take all feedback and comments very seriously and strive to improve as we are committed to quality and ensure that it meet or exceed our guest's expectations. Thank you again for taking the time to share your stay experience, and hope we have the opportunity to provide better service in future for you. Warmest regards, General Manager
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PRICE RANGE
US$44 - US$56 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaTerengganuKuala Terengganu
NUMBER OF ROOMS
182
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Frequently Asked Questions about Raia Hotel & Convention Center Terengganu
Which popular attractions are close to Raia Hotel & Convention Center Terengganu?
Nearby attractions include Crystal Mosque (6.1 km), Kampung China (Chinatown) (5.7 km), and Pasar Payang (5.7 km).
What are some of the property amenities at Raia Hotel & Convention Center Terengganu?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Raia Hotel & Convention Center Terengganu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Raia Hotel & Convention Center Terengganu?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Raia Hotel & Convention Center Terengganu?
Conveniently located restaurants include Star Anise, Madam Bee's Kitchen, and The Vinum Xchange.
Are there opportunities to exercise at Raia Hotel & Convention Center Terengganu?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Raia Hotel & Convention Center Terengganu?
Yes, dry cleaning and laundry service are offered to guests.
Does Raia Hotel & Convention Center Terengganu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Raia Hotel & Convention Center Terengganu?
The staff speaks multiple languages, including English and Malay.
Is Raia Hotel & Convention Center Terengganu accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.