Raia Hotel & Convention Center Terengganu
Raia Hotel & Convention Center Terengganu
Jalan Lapangan Terbang, Kuala Terengganu 21300 Malaysia
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Avg. RM 196 /night, 12/2 - 12/3
RM 232
per night
RM 210
per night
RM 187
per night
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3.5
#1 of 39 hotels in Kuala TerengganuLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
As the closest hotel to the Sultan Mahmud Airport, Raia Hotel & Convention Centre Terengganu is the premier choice of your business hotel. The hotel offers numerous facilities to satisfy even the most discerning guests such as outdoor wading pool and lazy river, indoor pool, fitness centre and many more. With 182 total guest rooms available, you can choose the suitable room types for your travel needs. Dining Discover international and local culinary options in a comfortable ambience with selections of indoor or outdoor seating arrangement. Meeting Facilities Discover international and local culinary options in a comfortable ambience with selections of indoor or outdoor seating arrangement.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Conference facilities
Banquet room
Secured parking
Wifi
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Laundry service
Room features
Soundproof rooms
Air conditioning
Room service
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Malay
Location
Jalan Lapangan Terbang, Kuala Terengganu 21300 Malaysia
Getting there
Sultan Mahmood Airport
16 min•
See all flights
132 Restaurants
within 10 kilometers
189Reviews6Q+A26Room tips
Reviews
Traveller rating
- 30
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Detailed Reviews
It was an okay stay with clean spacious rooms and nice bathroom. Parking spaces were open and no roof so it's a bit of a hassle when it was raining to get to the car. Food was 3/5 and it took them quite long to prepare some simple dish for dinner. It's also near to the airport (not in the KT centre) we can see and hear planes from the rooms.
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Date of stay: June 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is hotel is fine for a one night stay. The rooms are pleasant but now looking tired. Its a 10 minute walk from the airport.
Beware and take note that no alcohol is permitted inside the hotel.
The hotel serves an excellent buffet breakfast.
The service is nice and friendly.
Beware and take note that no alcohol is permitted inside the hotel.
The hotel serves an excellent buffet breakfast.
The service is nice and friendly.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THHotelTerengganu, General Manager at Raia Hotel & Convention Center Terengganu
Responded 2 Feb 2020
Dear Clive E, We are honoured you have chosen to stay at TH Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us. We do hope to have the opportunity to welcome you back in future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed overnight after a trip from Kuala Lumpur.I t is very near to the airport. During checking in the place looked deserted, most probably because it was during the Recovery Movement Order period where domestic tourism has just been allowed. The hotel was generally clean although aged. The speed for room wifi left much to be desired. Perhaps the location of the room plays a role.
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Date of stay: June 2020Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from UJ Property Management Sdn Bhd, Owner at Raia Hotel & Convention Center Terengganu
Responded 27 Oct 2020
Dear zaak0536, Thank you for taking the time to tell us about your experience at the Raia Hotel & Convention Centre Terengganu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raia Hotel & Convention Centre Terengganu, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had spend a night in this hotel after reading reviews as the location is in the heart of the city. Even had lowered self expectations about this hotel but the experience encountered during the check in was somehow left not so wonderful experience. Staff was not friend at all. Hotel could not accept cards stating offline problem. Room given was a bit run down. Air condition was worst as only warm air were coming out. Breakfast was limited. Guest are told they could only take foods for 4 times only and they call it buffet? Not recommending for the price I had to paid.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from UJ Property Management Sdn Bhd, Owner at Raia Hotel & Convention Center Terengganu
Responded 27 Oct 2020
Thank you for taking the time to give us detailed feedback on your recent stay with us. We very much value your feedback, as this allows us to continually improve our services and the Team. We had reviewed each point raised, on how we can prevent a reoccurrence on areas required and motivate the team to serve our guests better. I take this opportunity as well to apologize for the unpleasant stay experience that you had encountered. Maleak, we have noted your comment on the air conditioner as well and we had taking corrective action with the maintenance team to ensure this kind if the issue will not repeating to our uest in future. We hope we will be given another chance to serve you better in near future and we will take all appropriate arrangements to ensure that your stay is a comfortable and enjoyable one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
90 minutes wait for room service - which turned out to be a big disappointment.
Shameful experience !
Booked a family suite - experience was totally underwhelming. Tired rooms, dreadful TV reception.
No visible management presence to raise our issues
Shameful experience !
Booked a family suite - experience was totally underwhelming. Tired rooms, dreadful TV reception.
No visible management presence to raise our issues
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A fairly ok hotel. Less than 5 mins to the airport and 10 mins to town. Rooms are spacious, good TV selection but bathroom especially the shower area is poor. There is no place to put yr soap and the shower head is fixed and so close to the wall. One needs to practically stand next to the wall to bathe. The pressure is so low and the hot water finishes so fast. I could only managed to wash my hair and I was soon bathing in cold water.
Basic amenities are provided. Reception staff are very helpful and good. Kudos to them.
Buffet breakfast was fair. The lift service has improved tremendously based on previous comments. Overall a good hotel except for the shower area
Basic amenities are provided. Reception staff are very helpful and good. Kudos to them.
Buffet breakfast was fair. The lift service has improved tremendously based on previous comments. Overall a good hotel except for the shower area
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Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Was okay and not bad at all. This hotel are among good and safe to stay. Plus it's near to airport. Car park are available and i saw securities around. Quite number of staffs, i assumed this is among 'big' hotel in Kuala Terengganu. Recommend..
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THHotelTerengganu, General Manager at Raia Hotel & Convention Center Terengganu
Responded 2 Feb 2020
Dear tajuddinnur, Thank you for your kind review and support. We are indeed glad that you had a wonderful stay. We look forward to welcoming you back soon. Warm regards, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is clean but not so worth your money, mediocre facility. No bathtub & bad TV channel reception. Bad WiFi coverage. No floor towel. Need more improvements to meet the 4 star hotel requirements.
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Date of stay: March 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THHotelTerengganu, General Manager at Raia Hotel & Convention Center Terengganu
Responded 21 Apr 2017
Dear Azmidi, We thank you for staying at TH Hotel & Convention Centre Terengganu and appreciate to provide us with your positive comments. It allow us to take the necessary actions to ensure similar situations can be avoided. We hope that you would give us another chance to serve you better in the future. Thanks.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is very near to Kuala Terengganu Airport. Just a 5 minutes drive. It can be considered as a new hotel.
Room is clean and large. Swimming pool and splash pool for kids are available. Food served are very nice and the selection is plenty.
Room is clean and large. Swimming pool and splash pool for kids are available. Food served are very nice and the selection is plenty.
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Date of stay: December 2017Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
we actually booked for 2 rooms through booking.com and request for connecting/side by side room. On 25/3,2pm we called the hotel to inform that we are going to have a late check in and remind about the connecting/side by side room. The staff who answered the call said that the room is already ready and have lock side by side room for us.
Sadly,once we arrived at the hotel at 5.30 pm,the receptionist told us there is no side by side room for us. the room is actually on different floor. we are so upset and demand for side by side room since I've small kid who are going to sleep in another room. Then the receptionist (a guy who don't have good PR at all!!!) told us the best that he can give us is nearby room which is after 2 rooms (room no 253 and 256), but the second room will only be ready at about 7pm. So we accept the offer and check in for both rooms. But again after 7.30pm the 2nd room is still not ready.this is so bad..because we have paid for 1 night stay but havent get the room untill 7.30pm..so my husband call the duty manager,miss nora to lodge complaint...and we decide to cancel the second room and ask for the refund... at first she said that we cannot cancel the room because we have booked through booking.com..and if we cancel we will not get any refund... what the hell?? the problem now is th hotel CANT provide us the room!! after a long talk and few calls than miss nora said she already call booking.com and the hotel will cancel the second room and refund our money during the check out process. During the checked out on 26/3 suddenly they said no refund for the second room and again giving the same excuse saying that because we booked through booking.com....
at this point we are already very upset with the hotel and also the staff who don't have a good PR at all.we demand to see ms nora but she will only be in at 3pm...after some argument than at last we got the refund..
But the staff (ms Najwa) forget to charge our extra mattress..and once we are already at kuala terengganu heading back to KL,she called and expect us to actually go back to the hotel and make the payment. So I just said that im going to bank in the money(as attached).
I'm very2 frustrated and upset with th hotel terengganu. I will definitely will not stay and recommend this hotel to anybody and the hotel staff give me a very bad impression of the terengganu people. As a frontliners..the staff should be train to be more friendly and should have a good PR..
and 1 more thing, the muslimah swimming pool (which actually be 1 of the attraction of this hotel due to not much hotel which provide this kind of facility) are very cold... the water is dirty.. u can't even see the floor of the pool when u swim.. and have a bad smell.. my daughter almost vomit at first once she enter the pool
to TH hotels, if u keep on having this attitude of ur staff and also giving problem to ur customer like this,, u will give a bad impression to people about the muslim hotel. I went to this hotel because of the islamic value... but seriously i don't think u portray a very good islamic value.. with bad PR staff.. very ketat kebaya for the ladies receptionist that can really show the body figure (and also all the lemak showing) with jarang tudung that can even see her hair.. pls do some improvement before u actually disgrace our islam religion.
Sadly,once we arrived at the hotel at 5.30 pm,the receptionist told us there is no side by side room for us. the room is actually on different floor. we are so upset and demand for side by side room since I've small kid who are going to sleep in another room. Then the receptionist (a guy who don't have good PR at all!!!) told us the best that he can give us is nearby room which is after 2 rooms (room no 253 and 256), but the second room will only be ready at about 7pm. So we accept the offer and check in for both rooms. But again after 7.30pm the 2nd room is still not ready.this is so bad..because we have paid for 1 night stay but havent get the room untill 7.30pm..so my husband call the duty manager,miss nora to lodge complaint...and we decide to cancel the second room and ask for the refund... at first she said that we cannot cancel the room because we have booked through booking.com..and if we cancel we will not get any refund... what the hell?? the problem now is th hotel CANT provide us the room!! after a long talk and few calls than miss nora said she already call booking.com and the hotel will cancel the second room and refund our money during the check out process. During the checked out on 26/3 suddenly they said no refund for the second room and again giving the same excuse saying that because we booked through booking.com....
at this point we are already very upset with the hotel and also the staff who don't have a good PR at all.we demand to see ms nora but she will only be in at 3pm...after some argument than at last we got the refund..
But the staff (ms Najwa) forget to charge our extra mattress..and once we are already at kuala terengganu heading back to KL,she called and expect us to actually go back to the hotel and make the payment. So I just said that im going to bank in the money(as attached).
I'm very2 frustrated and upset with th hotel terengganu. I will definitely will not stay and recommend this hotel to anybody and the hotel staff give me a very bad impression of the terengganu people. As a frontliners..the staff should be train to be more friendly and should have a good PR..
and 1 more thing, the muslimah swimming pool (which actually be 1 of the attraction of this hotel due to not much hotel which provide this kind of facility) are very cold... the water is dirty.. u can't even see the floor of the pool when u swim.. and have a bad smell.. my daughter almost vomit at first once she enter the pool
to TH hotels, if u keep on having this attitude of ur staff and also giving problem to ur customer like this,, u will give a bad impression to people about the muslim hotel. I went to this hotel because of the islamic value... but seriously i don't think u portray a very good islamic value.. with bad PR staff.. very ketat kebaya for the ladies receptionist that can really show the body figure (and also all the lemak showing) with jarang tudung that can even see her hair.. pls do some improvement before u actually disgrace our islam religion.
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Date of stay: March 2014Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THHotelTerengganu, General Manager at Raia Hotel & Convention Center Terengganu
Responded 1 Jun 2014
Dear dAda_jamal, Thank you for taking your time to acknowledge us about several issues pertaining to your inconvenient experience encountered during your stay with us. We would like to extend our sincere apology for the inconveniences caused but we definitely take notes all the comment given. We’ll take all guest comments positively and as a motivation to drive us better and will improve further to overcome all the shortfalls. We also emphasize the importance of training for our employee and that’s what we do now. We hope you will give us the opportunity to improve our service during your next visit to TH Hotel & Convention Centre Terengganu. Best Regards, Engku Morris bin Engku Hussin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They have room with twin bed & sofa bed. Can accomodate up to 4 person.
I believed yes. Please contact the hotel directly for further clarification and guidelines.
"i suggest to stay another hotel this one needs new F&B manager and new GM to direct the staff"Read full review
"Try and ask for a room at higher floor and facing outwards to the main road Or pool"Read full review
"All the views are not really good, either you're looking at part of a building, a highway or some open field"Read full review
PRICE RANGE
RM 210 - RM 250 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaTerengganuKuala Terengganu
NUMBER OF ROOMS
182
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingRAIA HOTEL & CONVENTION CENTER TERENGGANU (R̶M̶ ̶3̶1̶2̶) RM 205: UPDATED 2024 Reviews, Price Comparison and 292 Photos (Kuala Terengganu) - Tripadvisor
Frequently Asked Questions about Raia Hotel & Convention Center Terengganu
Which popular attractions are close to Raia Hotel & Convention Center Terengganu?
Nearby attractions include Masjid Kristal (6.1 km), Kampung China (Chinatown) (5.7 km), and Pasar Payang (5.6 km).
What are some of the property amenities at Raia Hotel & Convention Center Terengganu?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Raia Hotel & Convention Center Terengganu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Raia Hotel & Convention Center Terengganu?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Raia Hotel & Convention Center Terengganu?
Conveniently located restaurants include The Vinum Xchange, Star Anise, and Restoran Golden Dragon.
Are there opportunities to exercise at Raia Hotel & Convention Center Terengganu?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Raia Hotel & Convention Center Terengganu offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Raia Hotel & Convention Center Terengganu?
The staff speaks multiple languages, including English and Malay.
Is Raia Hotel & Convention Center Terengganu accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.