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Lot 004023, Hotel Grand Continental Jalan Sultan Zainal Abidin Daerah 8, Kuala Terengganu 20000 Malaysia
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Traveller (148)
Room & Suite (61)
Dining (54)

About

#4 of 52 hotels in Kuala Terengganu
Location
Cleanliness
Service
Value
Location A beautiful designed building with breathtaking view of the brilliant South China Sea and uniquely positioned at the central district of Kuala Terengganu. All rooms are specifically designed to offer guest' a refreshing view of the sea. Famous landmarks surrounding the hotel include the famous Crystal Mosque, Pasar Payang (Kuala Terengganu Central Market, ShahBandar Square, Chinatown, historical and Government buildings. Accommodation No of Guest Rooms: 190 rooms and suites with High speed WIFI Conference Facilities: 10 meeting rooms accommodating up to 1,360 guests Dining Facilities Jala Mas Coffee House is opening daily for Breakfast, Lunch, Dinner and Supper serving a large variety of local food and international cuisines, pastries and cakes. There is also a live band to entertain guests in the evening from 8.00 pm onwards from Friday to Wednesday.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids pool
Paid public parking nearby
Car park
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kids' meals
Special diet menus
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Pool view
Good to know
HOTEL CLASS
Languages Spoken
English, Malay
250Reviews4Q+A38Room tips
Traveller rating
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Popular mentions
Teasetee wrote a review Sep 2020
3 contributions2 helpful votes
Love that I can see the sea from the window. Love the location as I can walk to the beach and also lots of restaurant and food stalls all around the hotel What I dont like is that the hotel looks old and worn out. The bathroom is tiny and you need to shower in the tub. The tub really have seen better days. Will I come back? The answer is probably no.
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Date of stay: September 2020
Rooms
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Response from General Manager General Manager, General Manager at Hotel Grand Continental
Responded 3 Oct 2020
Thank you for staying with us and we have taken note of your comments and please be assured that the issues would be looked into. Our team look forward to welcome you back to our Hotel again soon. Best wishes & regards.
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noramohamad wrote a review Aug 2020
30 contributions10 helpful votes
We booked two premier hotel rooms. The rooms are large, and we could see the sea from our rooms. TV has a few selections; Fox movies, basic and sport channels. Kids really hooked to the Fox movies channel. Swimming pool is great, where we had to make prior booking, due to EMCO time, but that is not a problem at all, since the pools is adequately large. Though breakfast buffet provided a few selections, the food is really tasty and good, which I think is very satisfying, and worth for money. The staff are friendly, whether at the front desk, pool manager, dining areas and cleaning staff. Wifi has a good connection, and reliable. We parked our rented car at the basement, and walked up just one floor up to the hotel lobby. The parking always have a space to park the car. The kids love the trip, and it really is a value for money. The hotel really makes us want to go back to Trengganu. Hope to come back again.
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Date of stay: August 2020
Location
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Response from General Manager General Manager, General Manager at Hotel Grand Continental
Responded 18 Sep 2020
Dear Sir/Madam, Thank you for making us your preferred Hotel. We are happy that you had an overall enjoyable stay and found everything to be in great order. We pride ourselves in delivering personalized and memorable experiences for our guests and we are happy to note that his was evident during your recent visit. Our team look forward to welcome you back to our Hotel again soon. Best Wishes.
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camuche123 wrote a review Jul 2020
Brussels, Belgium348 contributions144 helpful votes
Well located in the center of town near new shopping mall and bridge. Very good value for money. Breakfast is acceptable. Room and public areas are clean. Staff is helpful and friendly. Pool is well managed as per SOP during RMCO and crystal clear. Had to book through booking.com as it was cheaper than hotel website and nobody replied the email I sent directly to the hotel.
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Date of stay: July 2020Trip type: Travelled with friends
2 Helpful votes
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Response from General Manager General Manager, General Manager at Hotel Grand Continental
Responded 9 Aug 2020
Dear Guest Thank you for your comments with regard to your stay with us recently and glad that you are satisfied with your stay. Comment highlighted will certainly look into improving it. Thank you for your comments and we are looking forward to welcoming you to stay with us again. Best regards.
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nhm2020 wrote a review Jul 2020
Kuala Lumpur, Malaysia3 contributions2 helpful votes
The hotel is old and worn out but I do not mind that when I travel. However, cleanliness is something that is extremely important. The hotel did NOT manage to provide a clean room. The carpets and bathroom floor was filthy with previous guests leftovers and food pieces. Bed sheets were stained. The room walls were very thin so it gets noisy when people walk by. Best to avoid this hotel as there are better.
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Date of stay: July 2020Trip type: Travelled as a couple
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Response from Eng Sin Tan, General Manager at Hotel Grand Continental
Responded 14 Jul 2020
Dear Guest, Good Day. Hope the email finds well. Your review is being taken seriously as there are certain areas that we are unsure of and I do apologies. With regards on the Cleanness on having these issues which are unable to be resolved is puzzling as we do have Housekeeping thru out on the day and till night and at least if you have complaint the front Desk would have changed your room. Anyway, I have take note and will act on your feedback. We certainly are looking forward to welcoming you back as our guest's. Thank you with kind regards.
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hellodyna wrote a review Feb 2020
79 contributions16 helpful votes
Stayed here almost every time we went to Terengganu so we feel that it's becoming a lil bit old (and in the room I stayed, there were quite a lot of ants which we don't know where they came from) but now they got a great view of the newly built drawbridge. That's a bonus point there. Also, their food was okay but it's unfortunate that they didn't refill the food when there's still about 1hr + until it ends. So I ended up just eating a plain toast without any jams (lucky that I love eating plain food though). This would always be one of the choices to stay though in Terengganu xD
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Date of stay: January 2020
Location
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Response from GM_GrandContinental, General Manager at Hotel Grand Continental
Responded 20 Feb 2020
Dear Guest, Good Day. Hope you are keeping well. Your review is being taken seriously as there are certain areas that we are unsure of. We do monthly pest control and if you could specified to us on which area would appreciate it very much and as for the breakfast, we do normally refill immediately and I do apologize on the slow refill. We are in the verge of renovation on the Standard rooms but our Deluxe & Premium rooms have been upgraded and renovation have been done. Thank you for staying with us and we have taken note of your comments and please be assured that the issues would be looked into and rectified. We sincerely hope you would accord us another opportunity to being of service to you again soon. Kind regards
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PRICE RANGE
US$39 - US$57 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand continental hotel
LOCATION
MalaysiaTerengganuKuala Terengganu
NUMBER OF ROOMS
190
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Frequently Asked Questions about Hotel Grand Continental
Which popular attractions are close to Hotel Grand Continental?
Nearby attractions include Pasar Payang (1.2 km), Penarik Beach (0.8 km), and Al-Muktafi Billah Shah Mosque (0.9 km).
What are some of the property amenities at Hotel Grand Continental?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Grand Continental?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Grand Continental?
Guests can enjoy free breakfast, an on-site restaurant, and barbeque facilities during their stay.
Is parking available at Hotel Grand Continental?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Grand Continental?
Conveniently located restaurants include Gossip Kitchen, Fauzi Nasi Kerabu, and Terradala Museum Cafe'.
Are there opportunities to exercise at Hotel Grand Continental?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel Grand Continental?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Grand Continental offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Grand Continental?
The staff speaks multiple languages, including English and Malay.