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Sofitel Mauritius L'Imperial Resort & Spa

PricelineUS$222*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$258*
US$222*
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US$253*
US$253*
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1,771 Reviews from our TripAdvisor Community

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Showing 591: English reviews
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Reviewed 5 days ago NEW

Family room 802 was good. The staff was very welcoming especially the Guest Experience Manager, Mr Kevin Rugjee. The gifts were pleasant. Even the faulty bulb was replaced without even notifying the hotel management.

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Helpful?
Thank Ashvin L
Varanasi, India
HOTEL’S FAVOURITE REVIEW
Reviewed 21 April 2017 via mobile

What a trip... We, eight families had gone to Mauritius for a 6 days 7 nights trip. We stayed three days at Sofitel. The place is good. The staff courteous helpful and very warm. The rooms are spacious comfortable and well thought out (except toilets)... Pluses - •Rooms. •Property •Pool unlike many resorts or hotels is large enough to actually...

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Helpful?
1Thank rajeshkrishan
About Hotel's Favourite Review
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you for your nice review of our property. We are delighted to learn that you spent an "exquisite Holiday" at the Sofitel L'Imperial Resort and that the services were all to your expectations. We shall share your remarks with our teams so as to continuously improve on the services that were lacking. We hope to be...

Reviewed 1 week ago via mobile

This hotel is an experience worth having at least once. The location is close to great attractions of Marrakech with some at awalking distance. The architecture, is great and it offers many areas to give you the tourist experience in a Morrocan and French vibe. The entrance to the hotel captured the splendor of Marrakech and leads to a grande...

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Helpful?
Thank Dorcas O
Mauritius
Reviewed 1 week ago

We stayed at the Sofitel for a night. staff at reception and lobby at very nice. Staff at bfast were nice too. But rooms are totally below average. Very dull,full of ants,badly lit up,tacky décor,paintings hanging crooked. But rooms are clean. Housekeeping staff really need to get trained to be in hospitality. Bfast was good though. There were special things...

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Helpful?
Thank kiloo17
London, United Kingdom
Reviewed 2 weeks ago

Very comfortable luxury hotel in fabulous grounds but with some serious drawbacks. Our room was gloomy. Dull lighting (too dull to read) made worse by the designer’s fetish for black furniture. We asked at the front desk for extra lights to be brought in. No result. In fact the front desk was particularly ineffectual. Couldn’t even send some more coffee...

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Helpful?
Thank grambuc
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to share this extensive and valuable feedback. We have read with interest, discussed the experiences you had, and noted the service challenges you encountered, for which we would like to sincerely apologise. We really appreciated your remarks which will certainly assist us in improving our service. Kind...

Melbourne, Australia
Reviewed 3 weeks ago via mobile

We are big travellers around the world and never come across such bad food and bad service. We booked a 4 star hotel and paid 4 star rates for a 2 star food and service. I can see all the positive reviews but our stay was an absolute nightmare as far as food and service. Firstly we booked a luxury...

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Helpful?
1Thank Marilyn R
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Thank you for your review following your stay with us. We are very sorry that your experience was less than adequate and would like to sincerely apologise for your disappointment. We have discussed the issues you brought to light, and noted the service challenges you encountered during meal times with our new Food & Beverage Director and our...

Basingstoke
Reviewed 3 weeks ago via mobile

My fiancée and I regularly visit Mauritius due to family being here and have stayed in a couple hotels in Flic an Flac before. We chose the Sofitel as had walked along the beach and seen it on previous occasions and now we will not stay anywhere else. We arrived by car and were greeted by the friendly gate staff...

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Helpful?
Thank natmoraviec
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, What a thrill to read your review and to learn that the Sofitel L'Imperial now ranks on top of your favourite hotel list! Thank you very much indeed! We have shared your appreciations with our teams and Ambassadors whom you took care to mention and they are delighted to have contributed to make your stay so pleasant....

Reviewed 3 weeks ago via mobile

Food at dinner buffet and breakfast is awesome.... housekeeping staffs very smiling n helpfull "thanuja"... thanks fr the warm smile in the morning... without frgetting the "towel boy" mr kumar a gem to the hotel...his smile n politeness will leave u with a satisfactory stay... thanks kevin rugjee....

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Helpful?
Thank Sindy S
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Many thanks for your appreciations which have been shared with all our Ambassadors who contributed to make your stay so memorable; we are delighted that you enjoyed a "piece of paradise" during your stay at our hotel. We hope to have the pleasure of welcoming you back to the Sofitel L'Imperial. Sincerely, Antonio Ferreira de Sousa General Manager

Paris, France
Reviewed 3 weeks ago

We had an amazing 12 day stay at the Sofitel in April. We really couldn't have asked for a nicer experience. Below is a summary of the pros & very minor cons. We were a couple traveling with no kids. We are on breakfast only (no half or full board) Swimming Pool and Beach: The Sofitel has the best swimming...

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Helpful?
2Thank Sheddy
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to share your extensive and valuable feedback. Glad to learn that you spent an amazing time at the Sofitel Mauritius L'Imperial Resort & Spa. It is with great interest that we discussed your observations and suggestions which will undoubtedly assist us in enhancing our service. We really...

Reviewed 4 weeks ago

I was there in April 2017 with my family (4 pax including two young kids) and we spent a very nice stay. The hotel is now a bit old and some parts would need a renovation (bathrooms) but the family suite we were in was overall very pleasant. The hotel is big and we never felt "surrounded" by other guests,...

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Helpful?
Thank French-foody92
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, We are thrilled to learn that you spent a wonderful time at our property and that you enjoyed the facilities and the Indian meals which delighted your tastebuds... We have shared your comments with our teams, who will all the more be motivated to continue on this track of service excellence. We hope to have the honour...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more   less 

Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

Address: Wolmar, Flic En Flac, Mauritius 90517
Region: Mauritius > Riviere Noire District > Flic En Flac
Price Range: RM889 - RM1,860 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mauritius L'Imperial Resort & Spa 5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Sofitel Mauritius l`Imperial Resort And Spa
Sofitel Mauritius l`Imperial Hotel Flic En Flac
Sofitel Imperial Hotel
Accor Imperial Hotel
Sofitel Flic En Flac
Wolmar Sofitel
Sofitel Imperial Mauritius
Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac
Hotel Style:
#5 Family Hotel in Flic En Flac
#6 Romantic Hotel in Flic En Flac
#7 Luxury Hotel in Flic En Flac
#7 Spa Hotel in Flic En Flac
#7 On the Beach Hotel in Flic En Flac
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Mauritius L'Imperial Resort & Spa staff and other travellers.
57 questions
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Questions? Get answers from Sofitel Mauritius L'Imperial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room near the waterfall, it's un-comparable.”
62ashvinl, 22 May 2017 | Read review
“We had room 337, which was quiet. Rooms closer to the bar lounge seemed to be quite noisy during the day (pool) and evening (bar).”
  • King size bedroom on 3rd floor
  • View from the balcony facing garden and ocean
barbarahU6759US, 27 Apr 2017 | Read review
“3rd floor in main building has the best sea view”
Roobyer, 11 Apr 2017 | Read review
“Did not stay at the hotel. Visited only for lunch.”
621dougw, 12 Feb 2017 | Read review
“Rooms on ground floor on the right-hand side have a beatiful view over the garden and sea. Higher floors have better views over the beach.”
452pravint, 22 Jan 2017 | Read review
5 of 5
Priceline
US$222* /night
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Orbitz.comUS$253
TripAdvisorUS$253
CancelonUS$258
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*Disclaimer
Prices are for 1 room, 2 adults
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