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Protea Hotel by Marriott Walvis Bay Pelican Bay

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Protea Hotel by Marriott Walvis Bay Pelican Bay
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157 Reviews from our TripAdvisor Community

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Showing 92: English reviews
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Windhoek, Namibia
Reviewed 4 weeks ago

the welcome was great, the receptionist on 23rd was helpful person with a smile, she new what to do, rooms where clean, food in the restaurant were freshly cooked, with a buffet breakfast was marvelous

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Helpful?
Thank CapricornGuesthouse
Cape Town, South Africa
Reviewed 8 December 2016

Whilst the front desk staff, where friendly and helpful, the morning breakfast staff, were nowhere to be seen at 08:30 I had go to the kitchen myself to find a cook to cook me a simple egg, which he did reluctantly, no staff anywhere for coffee serving either. The room itself was clean, but the bathroom was very dated and...

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Helpful?
1Thank 795simon
Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican Bay, responded to this review

Dear 795Simon We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

Lusaka, Zambia
Reviewed 19 November 2016 via mobile

The moment I took off from Lusaka via Johannesburg to Walvis Bay, I had this assurance within me that I was going to a place that will help me get some rest from the hustle and bustle of life. Staying at Protea Hotel Pelican Bay truly helped get this rest. The hotel is good generally and so is the staff...

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1Thank andrewm772015
Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican Bay, responded to this review

Dear andrew772015, Thank you very much for the positive response and even more so for being a GUEST at the Protea Hotel by Marriott Pelican Bay. Your feedback will be shared with the TEAM members and will be used to even better out offering. We look forward to welcoming you back soon to our Hotel and the wonderful Walvis Bay....

London
Reviewed 13 November 2016

Staff here were not particularly warm, but were at least efficient. The bedroom was comfortable, but old fashioned and the window and door frames need replacing. Great views and a handy location for the kayaking trip pick-up (opposite) and The Raft and Anchors restaurants. Breakfast was OK, but nothing out of the ordinary.

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Helpful?
Thank prippit
Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican Bay, responded to this review

Dear prippit, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

Polokwane, South Africa
Reviewed 10 November 2016

I have not visited Walvis Bay before. I thought, having stayed at a Protea Hotel before in South Africa, that it would be a safe choice to book with Protea in Walvis Bay. Huge mistake!!!! They advertise a 4 star rating....it actually deserves only 1 star at best. I arrived to find they booked me into a room with single...

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Helpful?
Thank waynec476
Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican Bay, responded to this review

Dear Waynec476, Thank you for taking the time to share your recent experience at the Protea Hotel Pelican Bay with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. I would like to take this time to apologize for your negative experience. Rest assured, we are taking steps to help ensure problems of...

Indianapolis, Indiana
Reviewed 13 September 2016

WOW for $100 USD I stayed in a King Bed Room with a balcony facing the bay. Beautiful sunset and sunrise. The staff was very nice and helpful. The hotel is older and not super luxury but for the price you cant complain. Also check out my review for THE RAFT Restaurant right next door.

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Helpful?
Thank jeffhail
Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican Bay, responded to this review

Dear jeffhail, Thank you very much for positive review, we look forward welcoming you back to the Protea by Marriott Pelican Bay. Yours Sincerely Quintin Byloo

Windhoek, Namibia
Reviewed 30 August 2016

We stayed at this hotel on 26 and 27 August with our two kids. The setting is lovely, overlooking the lagoon and a few steps away from Anchors restaurant and Raft restaurant. The linen in the room is clean, but worn - our linen had grey stains on, not from being dirty though. The bathroom cupboard's hinges were loose. A...

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Helpful?
Thank cape_velvet
Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican Bay, responded to this review

Dear cape_velvet, Thank you for taking the time to share your recent experience at the Protea Hotel Pelican Bay with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. Rest assured, we are taking steps to help...

Windhoek, Namibia
Reviewed 27 August 2016 via mobile

The Pelican Bay Hotel is a trusted hotel where I stay when in Walvis Bay. It is located at the Walvis Bay lagoon which the rooms overlook, giving you a very good view of one of the ecological spectacles of the Namibian Coast. It is a good hotel for family holidays and business trips as it offers a full range...

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Helpful?
Thank Nemiaidid
Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican Bay, responded to this review

Dear Nemiaidid, Thank you for your words of appreciation . We are delighted to receive your positive feedback. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in the future. We look forward to welcoming you...

Darling
Reviewed 22 August 2016 via mobile

I attended a function at the Pelican Protea Hotel in Walvis Bay. I went down to the bar to buy two double brandys. R 125 for two double brandys plus one Coke light. The attendant did not have change so she sugested to bring it to my table. To my astonishment, both glasses had sand in the bottom on the...

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Helpful?
Thank Altus H
Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican Bay, responded to this review

Dear Mr. Hanekom, Thank you for bringing this to our attention. We take matters such as this very seriously. This certainly is not the standard of service we are normally proud to offer and I will look into this matter further. Please accept my sincerest apologies for your inconvenience. Your Sincerely Quintin Byloo

Reviewed 3 August 2016 via mobile

This place is right on the water and about a two minute walk from the docks where all the tourists boats leave from in Walvis Bay. It's not in the heart of downtown but it's not too bad of a walk. There is a restaurant in the hotel, but we preferred the food and atmosphere of The Reef restaurant which...

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Helpful?
Thank Cheryl H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Protea Hotel by Marriott(R) Walvis Bay Pelican Bay - Your Refuge on the Walvis Bay Lagoon. Protea Hotel by Marriott(R) Walvis Bay Pelican Bay overlooks one of the most important wetland areas on the African Coastline, the Walvis Bay Lagoon, declared a Ramsar site to ensure that its protection is guaranteed by the Namibian government. With its temperate climate, Walvis Bay and the Protea Hotel by Marriott(R) Walvis Bay Pelican Bay offers a safe refuge from the Atlantic Ocean to the abundance of majestic flamingos and gigantic whales that flock to these waters. With uninterrupted view of the Walvis Bay Lagoon, where dolphins are often spotted playing in the water, Protea Hotel by Marriott(R) Walvis Bay Pelican Bay offers comfortable en-suite rooms, a restaurant, bar and coffee shop, as well as secure parking. ... more   less 

Additional Information about Protea Hotel by Marriott Walvis Bay Pelican Bay

Address: The Esplanade, Walvis Bay, Namibia
Region: Namibia > Erongo Region > Walvis Bay
Price Range: RM539 - RM682 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Protea Hotel by Marriott Walvis Bay Pelican Bay 3.5*
Number of rooms: 50
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Walvis Bay Pelican Bay staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott Walvis Bay Pelican Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best view of the sea”
 of 5 bubbles CapricornGuesthouse, 26 Jan 2017 | Read review
“Choose a different hotel!”
 of 5 bubbles waynec476, 10 Nov 2016 | Read review
“Ask for the top floor in the middle of the floor with bay view.”
 of 5 bubbles jeffhail, 13 Sep 2016 | Read review
“The lower or main floor rooms each have a nice shared deck space and direct access to the lagoon and walking path.”
 of 5 bubbles DruryP_13, 21 Apr 2016 | Read review
“ask about the green light.”
 of 5 bubbles loicbellet, 29 Mar 2016 | Read review
5 of 5