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Pearl Continental Hotel Bhurban

TripAdvisorUS$129*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$129*
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Pearl Continental Hotel Bhurban
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248 Reviews from our TripAdvisor Community

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Showing 245: English reviews
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Karachi, Pakistan
Reviewed 4 days ago NEW

PC Bhurban is located at mountain of Muree around 15 minutes drive from Muree City.The location of Hotel is ideal for Honey mooners and for those who want privacy. View of deluxe rooms are marvelous. Food is good. They have pakistani and Chinese restaurants. Room rent is around 200 US Dollars per night.

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Helpful?
Thank haraf01
Islamabad Capital Territory, Pakistan
Reviewed 1 week ago

Wonderfully located. The rooms are big and spacious with good but slightly expensive restaurants. The staff is very courteous and helpful and overall experience was awesome. There is ample parking space as well.

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Helpful?
Thank Umer A
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Dear Mr. Umer, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Sheharyar Mirza.

Islamabad, Pakistan
Reviewed 1 week ago

Pool side dinner with live music was excellent but buffet breakfast was not impressive It will be unfair if not mention about staff cooperation specially Miss Ghazala on front desk.it is good place for family and business as well .

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Helpful?
Thank Khalid M
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Dear Mr. Khalid, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Ms. Ghazala know that she made an impact during your stay. We hope to welcome you back to the hotel. Regards,...

Reviewed 1 week ago via mobile

I stayed there in April 2017, the hotel's location and the view was good hlwever the rooms were dated, I could feel the same things from the lobby and other areas as well. It definitely needa better maintenance. Service was good and the food was also satisfactory. I would definitely go again :)

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Helpful?
Thank Raheel K
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Dear Mr. Raheel, Thank you very much for your excellent feedback and we are pleased to know that overall, you had a comfortable stay. We have carefully noted your kind observations about areas of improvement and necessary corrective actions will be taken to further enhance experience of our valued guests. Best regards Sheharyar Mirza.

Reviewed 1 week ago via mobile

Scenic location and hill station. Located in murree valley pakistan. Awesome continental restaurants with music nights and bonfire. Best place to relax with family over weekends. Hospitable staff and clean environment.

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Helpful?
Thank Sohaib R
Rawalpindi, Pakistan
Reviewed 1 week ago via mobile

Had the opportunity of 4 days stay managing a international medical conference as convenor. Had the fullest of cooperation of the management which went out of the way to make the event successful. A very busy place most of the time which at times may put pressure on services offered.

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Helpful?
Thank Amjad N
Lahore, Pakistan
Reviewed 3 weeks ago

Rooms and bathroom amenities have been upgraded, food quality is generally good but the breakfast is awesome. Lovely trek amongst mountains and trees. A very satisfying experience indeed. Hospitality staff was very accommodating and helped us wherever we went.

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Helpful?
Thank qashife
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Sheharyar Mirza.

Reviewed 3 weeks ago

i was in peal continental last month,Mr Muhammad Ali give a warm wellcome,,,i love the way he checked me in with his nice smile,,i faced many problems but he took alot of care of me and my kids,,the way he deal was fab,,rooms was good but food was tastless,,,room view is fantastic,,,i would like to appreciate the courtesies of Mr...

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Helpful?
Thank Amber K
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Dear Ms. Kiyani, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Mr. Ali know that he made an impact during your stay. We hope to welcome you back to the hotel soon!...

Reviewed 3 weeks ago

It was immense great experience while going to PC bhurban. i would really recommend everyone whosoever visiting islamabd/ Rawalpindi to give a single visit to PC bhurban. The mountain area is equipped with all beautiful nature capabilities where you will find the green plateau, big pine wood trees, nice clean area, availability of all necessities of life. simply marvelous experience.

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Helpful?
2Thank Ausaf R
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Sheharyar Mirza.

Reviewed 4 weeks ago

On our way to Murree looked for a place to have lunch. Hotel Ambiance was sounds good. Tired with security check ups. Buffet restaurant had closed sharp at 3.00pm & was to order from Ala cart restaurant. Had to wait for a table & the service was too slow. The food was average compare to 5S menu .Gardening & Landscaping...

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Helpful?
1Thank Rasika G
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you very much for a great review and excellent suggestions for further improvement.. See you again soon. Best Regards Sheharyar Mirza.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Full service Hotel & Resort ... more   less 

Additional Information about Pearl Continental Hotel Bhurban

Address: | Murree Hills, Bhurban 47150, Pakistan
Region: Pakistan > Punjab Province > Bhurban
Price Range: RM628 - RM1,085 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pearl Continental Hotel Bhurban 4.5*
Number of rooms: 200
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Also Known As:
Pearl Continental Bhurban
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Questions & Answers

Here's what travellers have asked, with answers from Pearl Continental Hotel Bhurban staff and other travellers.
3 questions
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Dallas, Texas

Dear Mr. Salman

I read your review about PC Bhurban and felt very sad that you had a very bad experience there.

Moreover, the reply of Mr. Zulfiqar Malik, GM is not very appropriate, since its neither apologetic nor sympathetic towards a customer, who traveled all the way from Australia to visit this hotel. He should have done and informed that, he has ordered an investigation into the matter, upon the findings, if it is negligence or mistreatment from the hotel management, proper action will be take against the offenders.

But he just wrote a simple hope-to-do-better message, which of course is not enough. He should realise that Social Media has great power, based on the strength and number of its followers. He should not have put the hotel's repute at stake.

I don't know, why he forgot that the "Customer is ALWAYS right" --- the 1st lesson taught in "Hospitality" or Hotel Management, or any other Customer Service Relationship. Even if some of it is customer's fault too!

I have visited almost entire Pakistan, from Karachi to Khunjrab Pass (China border), except Gawadar. Including interesting resorts like "Shangrilla" Skardu, Hunza etc. I must admit, although we have great tourism potential, we know little about "Hospitality", or don't bother; in other words, we tend to murder the messenger. We forget, a happy customer brings in more customers.

Yes, We also do not have world class facilities, moreover we most of the times do not care much about cleanliness, hygiene and general upkeep of the facilities. This is a national mindset, unfortunately!

I have been visiting PC Bhurban with family since last 20 years perhaps, sometimes stayed for the weekends, sometimes day trips. But, let me tell you, inspite of many similar problems we had faced, in general, we enjoyed our visits.

Its unfortunate, we also do not improve unless there is a strong competition. So, there is a dire need of a strong competition in hotel business in the vicinity.

I also have my own disagreements with PC Hotel/Marriott Hotel management. They are real bad in Customer Relationships. I had been member of Hotel's Privilege Club for some years. They kept on increasing annual Fee, without any consideration for existing members, which is a normal practice all over the world. When I complained, being a member, they didn’t bother.

So, I refused to continue my membership, in response to their behavior and they didn’t care at all.

The management never called me to apologize or requested to continue my membership, and I never did. They have no urge to retain customers. They didn't realize that, with the membership, I was shopping or using their services on daily/weekly basis, like: Bakery, Laundry, Gym, and very frequently, for meals. If you account for these services, that I paid them, it was astonishing Rs.3 Lacs per year, calculate their profit of about 60%+. They lost Rs.2 Lacs in profitx the no of years I have stopped? but, kept on debating on Rs.13000 fee. Very bad business people! I think the should have dismissed their finance and CSR Managers for such acts. But, they didn't care. Had it been an international company, this what would have happened.

Finally, they they lost a loyal customer.

Its unfortunate, at times we are forced to compromise and be “content” with whats available. I wish their management’s attitude could change and they do learn a little about Customer Relationship.

Mr. Salman, I apologize to you personally, being a concerned fellow Pakistani.

over a year ago

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Questions? Get answers from Pearl Continental Hotel Bhurban staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take deluxe room which have good view.”
haraf01, 25 May 2017 | Read review
“Ask for the room with balconies or windows facing the mountains / hills.”
887umera, 21 May 2017 | Read review
“Look for valley view”
qashife, 8 May 2017 | Read review
“deluxe rooms are good”
269amberk, 6 May 2017 | Read review
“Nice buffet breakfast”
221adeela, 9 Apr 2017 | Read review
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