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Pearl Continental Hotel Bhurban

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Pearl Continental Hotel Bhurban
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233 Reviews from our TripAdvisor Community

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Showing 230: English reviews
Istanbul, Turkey
Reviewed 3 September 2016 via mobile

Its always good to go PC Bhurban though expensive. This time it was a family get together on sunday brunch. The ambience was just ok not that good as expected. Menu was very good. Quite a good variety to tickle all kind of taste buds. Variety of salads n desserts was a real treat. Main courses also included reasonable meaty...

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Helpful?
Thank salam2013
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you very much for a great review and excellent suggestions for further improvement.. See you again soon. Best Regards

Reviewed 24 August 2016 via mobile

My stay at PC Bhurban was a wonderful one..The security is top notch as is in all the PC hotels in Pakistan.. Check in was swift as I had prior reservation...Rooms are comfortable and have all the amenities of a 5 star hotel The complimentary breakfast at Nadia offered a variety of food to choose from...The room service is prompt...

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Helpful?
Thank Nadeem S
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

Dear Mr.Nadeem, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, M.Abbas Pervez Khan

Quetta, Pakistan
Reviewed 15 August 2016 via mobile

Beautiful location.. worth a visit. Executive rooms offer a better view as you can actually watch the sunrise from your balcony. The rooms could do better with a bit of renovations and improvements in air conditioning.

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Thank tzahid
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you very much for a great review and excellent suggestions for further improvement.. See you again soon. Best Regards M.Abbas Pervez Khan

Lahore, Pakistan
Reviewed 6 August 2016

As a family of 4 we booked a 2 bedroom room which was over 2 floors. Beds were comfortable, housekeeping was excellent however the food left little to be desired. The buffet breakfast was very disappointing, very limited choices to that of other 5 star hotels, even their hotel in Lahore has much more choice. Then we come to the...

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Helpful?
Thank gigsy91
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you for your valuable comments. We are very disappointed that you feel this way about our services.We have noted your kind observations and rest assured all possible measures will be taken to offer a better experience next time. Best regards

Reviewed 31 July 2016 via mobile

Visited PC Bhurban recently with friends for a short visit. My last visit was almost eight years ago. I must say nothing much has changed including the decor and interior. The view as usual is great and the staff very helpful and cheerful. Had their buffet dinner, which although the food was of good quality, it lacked variety. Considering the...

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Helpful?
Thank Sidney P
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you very much for your excellent feedback and we are pleased to know that overall, you had a comfortable stay. We have carefully noted your kind observations about areas of improvement and necessary corrective actions will be taken to further enhance experience of our valued guests. Best regards M.Abbas Pervez Khan

Reviewed 30 July 2016 via mobile

Booked the place as the last stop in our family holidays to relax and gather our energy. Was a disappointment from the word go. Took around an hour and half to get in and checkin, was flooded with visitors, staff was unresponsive at first and our room wasn't ready in time which is amusing since they charge you 25% if...

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Helpful?
Thank ArsalanIshtiaq
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

Based on your valuable feedback, it is very evident that we failed to meet your expectations this time. Therefore, please accept our apologies for the inconvenience and discomfort. We have noted your observations and corrective actions are being taken including provision of Hospitality classes to ensure that we enhance guest experience.We look forward to avail another opportunity to demonstrate that...

Lahore, Pakistan
Reviewed 27 July 2016

I went for a holiday with my kids. I had a very comfortable stay. My kids loved the room, food, play areas and above all the swimming pool. Overall the experience was fantastic. I will strongly recommend the place for a 'away from the world' experience.

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Thank Humaira_Asad
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, M.Abbas Pervez Khan

Faisalabad, Pakistan
Reviewed 26 July 2016

We enjoyed the beautiful mountains view from our room's balcony, It was amazing. Room and staff was perfect. they care for us. Food and swings were good. We will return again on this Eid ul adha along with my other family members who miss this time..

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Helpful?
Thank Chaudhry A
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, M.Abbas Pervez Khan

Karachi, Pakistan
Reviewed 23 July 2016 via mobile

Stayed at PC Bhurban after a pretty long time and was disappointed in their services. Though the rooms are still in good condition but the services including house keeping, room dining service and even the service at the in-house restaurants did not give a 5 star feeling.

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Thank steliho
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

We have noted your comments and corrective action will be taken to address highlighted area for improvement. We thank you for your valuable feedback. Hope to host you soon again. Best regards Abbas Khan

Reviewed 14 July 2016 via mobile

We visited this hotel as a newly wed couple . The only thing good about it is that it's in bhurban. Otherwise there is a list of how bad it is. 1 : their welcoming staff is not so welcoming , helping or caring. They have an attitude problem towards guests. 2 : there rooms were not so clean and...

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Helpful?
Thank Noor S
M Abbas P, Executive Assistant Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you very much for your valuable feedback. Firstly, we are very disappointed that we could not measure up to your expectations this time and number of highlighted issues could have been handled by us in a more professional manner. Therefore, please accept our sincere apologies for the convenience and discomfort. we trust that we should be able to provide...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Full service Hotel & Resort ... more   less 

Additional Information about Pearl Continental Hotel Bhurban

Address: | Murree Hills, Bhurban 47150, Pakistan
Region: Pakistan > Punjab Province > Bhurban
Price Range: RM748 - RM3,175 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pearl Continental Hotel Bhurban 4.5*
Number of rooms: 200
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Also Known As:
Pearl Continental Bhurban
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Questions & Answers

Here's what travellers have asked, with answers from Pearl Continental Hotel Bhurban staff and other travellers.
3 questions
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Islamabad, Pakistan

Dear Mr. Salman

I read your review about PC Bhurban and felt very sad that you had a very bad experience there.

Moreover, the reply of Mr. Zulfiqar Malik, GM is not very appropriate, since its neither apologetic nor sympathetic towards a customer, who traveled all the way from Australia to visit this hotel. He should have done and informed that, he has ordered an investigation into the matter, upon the findings, if it is negligence or mistreatment from the hotel management, proper action will be take against the offenders.

But he just wrote a simple hope-to-do-better message, which of course is not enough. He should realise that Social Media has great power, based on the strength and number of its followers. He should not have put the hotel's repute at stake.

I don't know, why he forgot that the "Customer is ALWAYS right" --- the 1st lesson taught in "Hospitality" or Hotel Management, or any other Customer Service Relationship. Even if some of it is customer's fault too!

I have visited almost entire Pakistan, from Karachi to Khunjrab Pass (China border), except Gawadar. Including interesting resorts like "Shangrilla" Skardu, Hunza etc. I must admit, although we have great tourism potential, we know little about "Hospitality", or don't bother; in other words, we tend to murder the messenger. We forget, a happy customer brings in more customers.

Yes, We also do not have world class facilities, moreover we most of the times do not care much about cleanliness, hygiene and general upkeep of the facilities. This is a national mindset, unfortunately!

I have been visiting PC Bhurban with family since last 20 years perhaps, sometimes stayed for the weekends, sometimes day trips. But, let me tell you, inspite of many similar problems we had faced, in general, we enjoyed our visits.

Its unfortunate, we also do not improve unless there is a strong competition. So, there is a dire need of a strong competition in hotel business in the vicinity.

I also have my own disagreements with PC Hotel/Marriott Hotel management. They are real bad in Customer Relationships. I had been member of Hotel's Privilege Club for some years. They kept on increasing annual Fee, without any consideration for existing members, which is a normal practice all over the world. When I complained, being a member, they didn’t bother.

So, I refused to continue my membership, in response to their behavior and they didn’t care at all.

The management never called me to apologize or requested to continue my membership, and I never did. They have no urge to retain customers. They didn't realize that, with the membership, I was shopping or using their services on daily/weekly basis, like: Bakery, Laundry, Gym, and very frequently, for meals. If you account for these services, that I paid them, it was astonishing Rs.3 Lacs per year, calculate their profit of about 60%+. They lost Rs.2 Lacs in profitx the no of years I have stopped? but, kept on debating on Rs.13000 fee. Very bad business people! I think the should have dismissed their finance and CSR Managers for such acts. But, they didn't care. Had it been an international company, this what would have happened.

Finally, they they lost a loyal customer.

Its unfortunate, at times we are forced to compromise and be “content” with whats available. I wish their management’s attitude could change and they do learn a little about Customer Relationship.

Mr. Salman, I apologize to you personally, being a concerned fellow Pakistani.

over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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