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Hotel Hacienda Puno

545 reviews
#12 of 65 Hotels in Puno
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Traveller (173)
Room & Suite (56)
Dining (18)
Overview
  • Excellent27%
  • Very good44%
  • Average21%
  • Poor6%
  • Terrible2%
Travellers talk about
“great location”(22 reviews)
“top floor”(10 reviews)
“recommend hotel”(2 reviews)
Free Wifi
Breakfast included
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (545)Write a Review
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All reviewsgreat locationtop floorrecommend hotela great staycentral locationtwo nightsclean roomthe main squarepleasant hotelhamwifi worked wellrestaurants and shopscomfortable stayfew blockspedestrian streetcentre of townbread
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101 - 105 of 153 reviews
Reviewed 12 June 2013

We stayed for one night only. We were not expecting a great experience but were disappointed anyway. The staff was essentially useless and uninformed. We handle our own baggage all the time and continually had to tell their personnel not to touch our bags in...More

1  Thank campfollowerTucson
Response from paul_palacios, Manager at Hotel Hacienda PunoResponded 14 June 2013

Good afternoon Dear guest I am sorry for the bad experience, comments on the breakfast did not seem fair it is very complete with cereals, breads, yogurts, juices and various types of fruit. on our staff told him that in reception work with fully trained...More

Reviewed 7 June 2013

We thought the hotel was nice. The room and bathroom were very spacious (we ended up getting a room that sleeps 5 - 3 beds) and clean. The wifi did not work in the rooms. We had to go to the lobby to use the...More

Thank Amber692
Response from paul_palacios, Manager at Hotel Hacienda PunoResponded 14 June 2013

Dear guest Thanks for your comments. on wifi and we have improved and no longer fails. thanks for your comments about our breakfast is right is very full and varied. Zendy Manzaneda Ciprian Marketing Manager

Reviewed 12 April 2013 via mobile

Only stayed one night whilst visiting lake Titicaca. Found the place in a good location only a few minutes walk from Lima Street and the Plaza del armes! Twin room was spacious with two double beds and a large wardrobe, the bathroom was large and...More

1  Thank Weasiealexander
Response from paul_palacios, Director of Sales at Hotel Hacienda PunoResponded 28 May 2013

thanks for your comments, hope you can return soon

Reviewed 21 March 2013

It was difficult to choose the right hotel in Puno, we read a lot of reviews, so we realized what to expect. So for Puno and surroundings this was very good hotel, that was worth its price. pros: Central location, decent rooms, good price, nice...More

Thank comnen
Response from paul_palacios, Director Comercial at Hotel Hacienda PunoResponded 24 March 2013

Dear Comnen, We really apreciate your comments, about the internet service, we have a two hotspots per level, some times the pc´s or tablets has a low gain antenna, and this is the reason to have some connection problem. The breakfast is buffete and very,...More

Reviewed 13 February 2013

This is a very solid 3 star hotel in the middle of the city, 2 minutes from Plaza de Armas and great value for money. I think your experience of this hotel will depend on price and room number (as both appear to vary). Similar...More

1  Thank TravellerBlue111222
Response from paul_palacios, Director Comercial at Hotel Hacienda PunoResponded 14 February 2013

Dear Traveller, Thanks for your comments, we hope you return to Puno soon! Now, respect about your comment we dont have any rooms with humidity problems because Puno is a city with an clima extreamly dry . Best regards!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Meeting Rooms
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$37 - US$93 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Best Value Hotel in Puno
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$37 - US$93 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Best Value Hotel in Puno
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (173)
Room & Suite (56)
Dining (18)
Pool & Beach (1)
Family and Play Areas (3)
Questions & Answers
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kolev_ogi
12 September 2015|
AnswerShow all 3 answers
Response from David T | Reviewed this property |
We arrived by bus from Arequippa so can't help.
0
Votes
Room Tips
"Ask for rooms on the higher floors (2and up) as we had one room on the ground floor by reception and could..."
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"make sure that you have an exterior window"
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"Inside room for quiet."
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"I was on the 5th floor and heard very little street noise."
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