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Holiday Inn Auburn - Finger Lakes Region

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Traveller (26)
Room & Suite (21)
Pool & Beach (6)
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Overview
  • Excellent34%
  • Very good28%
  • Average19%
  • Poor12%
  • Terrible7%
Travellers talk about
“irish pub”(30 reviews)
“indoor pool”(37 reviews)
“front desk”(82 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Holiday Inn Auburn - Finger Lakes Region
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (433)
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21 - 25 of 426 reviews
Reviewed 12 August 2017

I was concerned after reading other recent reviews. Our room was newly renovated. It was clean and comfortable. The front desk staff was great. Polite and helpful. The hotel was being renovated. The parking lot and common areas were clean.

Thank rjs
Reviewed 3 August 2017 via mobile

Cause I should've save the money they spent on renovation. All old woodwork, painted over to look new. Decor is awful. Drapes were hanging from the wall, disconnected from the track. Noisy air conditioning unit that rattled all night. Asked for washcloths and hand towels,...More

Thank db2kp
Response from IHGService, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes RegionResponded 18 August 2017

Dear db2kp, Thank you for choosing Holiday Inn Auburn-Finger Lakes Region and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations regarding the maintenance of our hotel and the air...More

Reviewed 21 July 2017

Holiday Inn should be ashamed to charge customers to stay here during renovations. We had a room reserved for a week and couldn't stand the total lack of customer service - we found another place to stay. No free breakfast. I wore new,clean socks on...More

Thank Kathy D
Response from IHGService, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes RegionResponded 4 August 2017

Dear Kathy D, Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apology for the unexpected experience you had with cleanliness of your room and the on-going renovation of our hotel. I am also sorry for the level...More

Reviewed 18 July 2017

Parking lot filthy with beer cans, cigarette butts, overflowing trash can...not very appealing. Our room is not renovated so it's same old depressing furniture that it's had for the last few years we have stayed here. We keep coming back to this hotel because of...More

Thank flosue
Response from IHGService, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes RegionResponded 1 August 2017

Dear flosue, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. However, I am sorry your stay...More

Reviewed 28 June 2017 via mobile

Stayed here for a wedding. Asked to be put on same floor as wedding group. Was told it was noted. When I arrived, I was rooms were assigned in the morning and they could not switch me. Said nothing noted. So we were in one...More

Thank kellie0269
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$102 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$102 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (26)
Room & Suite (21)
Pool & Beach (6)
Dining (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Riley M
18 August 2017|
Answer
Response from kellie0269 | Reviewed this property |
I do not have a picture. I did get to in one and it was nice. Not sure worth price of room.
0
Votes
BlockIslandBabe
24 March 2017|
Answer
Response from Patrick M | Property representative |
We only accept service animals.
0
Votes
MySonDoesTheRating
4 August 2015|
Answer
Response from Ed B | Property representative |
Our Hot Buffet starts at $8.95 plus tax; but you can order A La Carte as well. Our Falls Restaurant opens at 06.30 am. & serves breakfast until 11:00 am. or you can choose to order Room Service & have it delivered to your... More
0
Votes
Room Tips
"Don't bother"
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"Do not go here while they are in construction!"
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"LOUD is an understatement!!!!"
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"do not stay at this property"
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