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Makati Shangri-La Manila

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Makati Shangri-La Manila
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2,451 Reviews from our TripAdvisor Community

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Showing 2,246: English reviews
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Singapore, Singapore
Reviewed 2 days ago NEW

Great breakfast, large room but hotel has a somewhat tired, in need of new carpet feel to it. Bar is pleasant and lobby remains great for meetings. The gym is large and well equipped, and open 24/7. Japanese restaurant was good but as always pricey. Not likely to return unless there is a real need to be there specifically when...

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Thank Ben T
Guildford, United Kingdom
Reviewed 2 days ago NEW

I stayed for 5 nights in late Feb as I had meetings in the Makati area. I have stayed at this Shangri-La before and service has been good, consistent with the expensive room rate. This time was different, starting with a 15 minute wait at check-in. When I eventually got to the front of the queue, the agent was also...

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Thank CFSurrey
Vallejo, California
Reviewed 3 days ago NEWvia mobile

Always happy to stay here when I visit the Philippines! Wonderful staff , wonderful food and music .. truly a Shanghri La ! Special thanks to Manager Lovely , Belle, Jonathan , Noelle , & Tina for their friendly reception every time they see us come in for breakfast !! Thank you and see you all next year !! -Loida

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Thank Kona4mee
Gingoog City, Philippines
Reviewed 3 days ago NEW

Had a great visit, beautiful hotel good food and the staff were helpful and friendly. Our room on the 21 floor was clean and the A/C worked well. I highly recommend staying here and several places close are nice to visit including the mall across the street.

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Thank Luke T
London
Reviewed 4 days ago NEW

I stayed at the Makati Shangrila for 5 nights in March 2017 on a business trip. Good points Excellent friendly staff very efficient in their duties particularly Noel at the pool and Hershey in the horizon club. Comfortable rooms slightly ageing but welcoming and all facilities you would ever need during a trip Free wi fi and breakfast at horizon...

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Thank MiaG
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear MiaG Thank you for sharing your detailed review during your stay at Makati Shangri-La, Manila. I am glad that you enjoyed the Horizon Club facilities and amenities and our Health Club facilties. I have noted your comments and I sincerely apologize for all the shortcomings of our service staff. I have discussed these issues internally so we can further...

Singapore
Reviewed 4 days ago NEWvia mobile

It lives up to the name of a Shangri-La hotel. Opulent, sophisticated & with a touch of class. Everything is just right & you feel well taken care of. The reception has one of the most service oriented & charming staff I have ever come across. My only point for improvement is that the food served has too much salt....

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Thank judemel
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear judemel Thank you for your review during your stay at Makati Shangri-La, Manila. I’m glad that you enjoyed our hotel facilities and services. I have noted your comment about the food and truly appreciate your bringing this to our attention. This keeps us working harder to improve and continue to strive to be better at what we do to...

Reviewed 5 days ago NEW

I stayed for two weeks in February. Very good service, nice wellness center and gym. Pool is huge and great for swimming, open till 10pm. Food choice great. When I arrived after 23 hrs of travelling, my check in was already done and room ready. Staff friendly and always ready to help.

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Thank Nadia P
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Nadia P My sincere gratitude to your excellent review during your stay at Makati Shangri-La, Manila. I am pleased that you enjoyed your two weeks stay with us and that our good service and friendly staff, Health Club facilties and pool, great food choices suited you well. I will definitely share your kind words and commendation with my team....

Reviewed 5 days ago NEWvia mobile

The staff was helpful, polite and provided decent service. I received flowers during my trip and they brought a vase to my room and set up the flowers while I was out of my room. They got a few things wrong on my bill, mostly minor, but as soon as I pointed them out they took care of the items...

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Helpful?
Thank G L
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear G L Thank you for your review during your stay at Makati Shangri-La, Manila. I’m glad that you enjoyed our hotel facilities, helpful staff, and central location. I appreciate your kind words and will share your commendations with my team. This is an encouragement for us to continue in giving our best service to you, our valued guest. It...

Cairns, Australia
Reviewed 6 days ago NEW

The building itself is starting to age but what makes this a fantastic hotel is its people. The staff are fantastic. I enjoy a visit to the Hard Rock Cafe Makati right out front in Juliettas shopping centre. This whole area is safe and very modern and for my stay Shangri-la is the centre piece.

Review collected in partnership with shangri-la.com
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Helpful?
Thank michaelok1964
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear michaelok1964 Thank you for your excellent review during your stay at Makati Shangri-La, Manila. I am pleased that you enjoyed our hotel facilities, central location and fantastic staff. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to...

Reviewed 1 week ago via mobile

This hotel is THE place to stay in Makati! It is in close proximity to all shopping centres, restaurants and within walking distance to my office. The staff are incredibly helpful and smiling all the time. The facilities offered in the horizon club on the 24th floor is amazing, food available anytime during the day, cocktails in the evening, smooth...

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Helpful?
Thank Beegee_bbgp
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Beegee_bbgp Thank you for your "Awesome stay!" review during your stay at Makati Shangri-La, Manila. I am pleased that you enjoyed our Horizon Club facilities and amenities; buffet breakfast at Circles Event Cafe; central location and the helpful and smiling staff. I truly appreciate your kind words and will definitely share your commendations with my team. This is an...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Circles Event Cafe
Circles Event Cafe
Cuisines: Japanese, Philippine, Sushi, Asian, Chinese, International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 

Additional Information about Makati Shangri-La Manila

Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Price Range: RM731 - RM1,439 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Reservation Options:
TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Travelocity, Booking.com and Jetsetter so you can book your Makati Shangri-La Manila reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila, Philippines
Hotel Style:
#2 Business Hotel in Makati
#3 Family Hotel in Makati
#3 Romantic Hotel in Makati
#7 Spa Hotel in Makati
#7 Luxury Hotel in Makati
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Questions & Answers

Here's what travellers have asked, with answers from Makati Shangri-La Manila staff and other travellers.
12 questions
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Questions? Get answers from Makati Shangri-La Manila staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high and it will improve the view. Rooms are quite and the wifi is great.”
 of 5 bubbles 486luket, 23 Mar 2017 | Read review
“High floor away from the lifts always a good choice”
 of 5 bubbles MiaG, 22 Mar 2017 | Read review
“All the rooms I've ever gotten there in 10+ stays have been very similar and very nice”
 of 5 bubbles StevenT290, 17 Mar 2017 | Read review
“24th floor is where there business lounge is, so if you are on business, get on the 24th floor”
 of 5 bubbles puxadoraz, 14 Mar 2017 | Read review
“Rooms facing front of Hotel allow you to gauge the traffic conditions in the area. Trust me that can determine how you plan your day.”
 of 5 bubbles Lee_Kee350, 28 Feb 2017 | Read review
5 of 5