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Makati Shangri-La Manila

2,812 reviews
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Traveller (1785)
Room & Suite (929)
Dining (221)
Overview
  • Excellent68%
  • Very good24%
  • Average4%
  • Poor2%
  • Terrible2%
Travellers talk about
“horizon club”(131 reviews)
“shang palace”(40 reviews)
“lobby lounge”(96 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from Makati Shangri-La Manila
Special Offer: Get 10% off on room rates
Hotel deals
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Reviews (2,812)Write a Review
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1,706
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129
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62
Show reviews that mention
All reviewshorizon clubshang palacelobby loungebreakfast buffethealth clubbusiness tripexcellent hotelrooms are spaciousbusiness districtbusiness hotelfive star hotelgreen beltglorietta mallmangocirclesageinagiku
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1 - 5 of 2,574 reviews
Reviewed yesterday via mobile

My family have always stayed in this hotel. It is always on top of our list if Makati is your location. The food at Circles is so good. For me it is the best breakfast buffet in Makati compared to the other hotels there (I’ve...More

Thank Mary Genevieve G
Hotel's Favourite
Reviewed 20 November 2017 via mobile

Stayed here recently for our wedding anniversary and booked their Wonderful Weekend package. To start off, check in can be as early as 10am but we arrived at the property at noon, check in was a breeze and as expected it is ready. Upon reaching...More

1  Thank dbtgo
Response from Alain B, General Manager at Makati Shangri-La ManilaResponded 21 November 2017

Dear dbtgo, Thank you for your "wonderful" review during your stay at Makati Shangri-La, Manila. I am glad that we were able to make your anniversary extra special during your stay with us. I appreciate your praise for our Wonderful Weekend package and I am...More

Reviewed 2 days ago

We stayed here for my birthday last year. I was a bit confused at first, this was quite an expensive hotel with the most gorgeous lobby and a huge chandelier, I thought we'd be getting top service. Well, after my hubby checked us in, he...More

Thank Giea_20
Reviewed 4 days ago

All too frequently I have bad experiences at this hotel and always stay at other Makati Hotels when possible. This last occasion on Chinese New Years Day was again a story of poor service and follow-up. I am a Member of Shangri La's preferred Guest...More

2  Thank martinsearle88
Reviewed 6 days ago via mobile

Staying at hotel for 6 days, the staff and service have been excellent. English is no issue which helps me a lot. The room is plenty big and in-room dining has been very good. The gym is pretty nice with plenty of cardio equipment.More

Thank panamagixxer
Response from Alain B, General Manager at Makati Shangri-La ManilaResponded 5 days ago

I am glad that you enjoyed our facilities and services; warm and pleasant staff. Thank you for taking the time to share with us your excellent review of your stay, Richard. We are glad that you had a memorable experience during your stay with us....More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$164 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Makati
#3 Romantic Hotel in Makati
#3 Family Hotel in Makati
#9 Spa Hotel in Makati
#10 Luxury Hotel in Makati
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$164 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Makati
#3 Romantic Hotel in Makati
#3 Family Hotel in Makati
#9 Spa Hotel in Makati
#10 Luxury Hotel in Makati
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1785)
Room & Suite (929)
Dining (221)
Pool & Beach (79)
Amenities (21)
Business Centre & Event Rooms (17)
Family and Play Areas (2)
Questions & Answers
Ask a question
Lourdes L
18 February 2018|
AnswerShow all 3 answers
Response from Jay M | Reviewed this property |
How are you even sure Shang had the pest control kill the cats?
0
Votes
Wan S
2 February 2018|
AnswerShow all 7 answers
Response from HeatherNorthman | Reviewed this property |
Yes, you can.
0
Votes
J R
21 October 2017|
Answer
Response from Jay M | Reviewed this property |
They can actually do the laundry for you. While I was there, I had them press my wife's dress. Typically, it takes about 2 hours to complete but it was done within 40 minutes when I requested it rushed.
0
Votes
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Room Tips
"Stay at another hotel!"
Read review
"Fair enough that I didn't stay at the hotel, only taking a meal; but it already so bad experience"
Read review
"Actually, all rooms are gorgeous!"
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"Choose a room in the high floors, you get the best view."
Read review
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