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Holiday Inn Manila Galleria

One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
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Close 
  • Robinsons Galleria
    0.1 km
  • 4 star hotel
  • Pool
Reviewed 19 October 2016
Good location
Next to almost everything, from MRT to Robinson's Mall (where... more
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676 Reviews from our TripAdvisor Community

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Showing 609: English reviews
Davao City, Philippines
Reviewed 20 October 2016 via mobile

The hotel itself is old. The staff inconsistent. And the amenities, way below par. These were my observations during my one night stay in Holiday Inn. The room is right out of the early 90s and needs a major renovation. Bed was clean and comfortable enough, but the furniture made everything seem so dated. The bathroom was pretty dismal. With...

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Helpful?
Thank VinceDel12345
IHGService, Guest Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear VinceDel12345, Thank you for taking the time to express your thoughts and concerns. We are glad you liked the friendliness of our front desk staff. On the other hand, we are sorry you were not well satisfied with the service you received and the amenities we have. We highly value views, opinions and feedback from our guests, as this...

Manila
Reviewed 19 October 2016

Next to almost everything, from MRT to Robinson's Mall (where you can have a choice of many restaurants from fast food to fine dining depending on your budget) and shops galore (shoes, bags, dresses, accesories) Very convenient, I would stay there again

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Helpful?
Thank Carmina E
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you so much for your review of Holiday Inn Manila Galleria. It gives us a refreshing feeling reading review like this. This kind of reviews sets an inspiration for us to improve our service. We are looking forward on your next stay.

Christchurch, New Zealand
Reviewed 19 October 2016

Hotel is OK. Getting a bit old. Room was comfortable though. Biggest problem was only 3 lifts for 24+ floors isn't acceptable, even worse when one of them was our of service for most of my stay. Mall next door is OK for food. General Manila traffic is terrible. The worst I have experienced.

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Helpful?
Thank AlfonsoDelgardeo
IHGService, Guest Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear AlfonsoDelgardeo, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our rooms comfortable and apologize for the...

Meriden, Connecticut
Reviewed 16 October 2016

The hotel is located in the Ortigas business area of Metro Manila-- and that was my main mistake. I was using it as an overnight stop, and getting there from the Airport around rush hour was a long traffic filled ride... to be fair coming back wasn't nearly as bad. The property itself is well kept, with a helpful staff....

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Helpful?
Thank Greg48
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your review of your stay at Holiday Inn Manila Galleria. We are pleased to know you had a good overall experience despite the traffic you experienced. We look forward to delighting you on your next visit.

new york
Reviewed 12 October 2016

As an IHG member, I always prioritize booking in their hotel chains in an area where I travel. Since Ortigas is a nice area to be in (being in Quezon City, closer to Makati and a little bit distant in Manila), I chose this place. I've been in Holiday Inn Makati but the traffic going there is unbearable and also...

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Helpful?
1Thank snoopy N Y
IHGService, Guest Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear snoopy N Y, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the friendliness of our staff and our breakfast buffet among the others. However, I was concerned to see that you were not impressed with the toilet seat in your room and the...

Reviewed 26 September 2016

Overall a poor experience right from the hotel decor, to the room and interiors (feel very dated), in room dining and buffet meals were very average / below expectations, staff was moderately helpful but at times non responsive. Given that I stayed at the hotel for 1 month, there was no feeling of being a valued guest or even small...

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Helpful?
1Thank Kaustubh M
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. Thank you for taking the time to share your feedback regarding your recent stay. Please accept our sincere apologies for the challenges that you experienced as that is certainly not indicative of the level of service that we pride ourselves on. Rest assured that we will look into it and this...

Bangkok, Thailand
Reviewed 19 September 2016

I recently visited the Asian Development Bank to attend a transport forum. It is the first time that I had stayed at a Holiday Inn in a number of years. I very impressed by the hotel standard. My room included excellent WiFi and also breakfast. The breakfast was good in particular with crispy bacon. The hotel is only a short...

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Helpful?
2Thank Len J
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. Many thanks for sharing to us your experience. We are happy to hear that you enjoyed your stay with us. It gives us delight to make our guests pleased and we hope to continue to provide you with the quality of service you deserve. This will be shared to everyone and...

Houston, Texas
Reviewed 19 September 2016 via mobile

My wife and I along with my daughter stayed at this Holiday Inn for a total of 8 days. The hotel needs some upgrading but the location and the level of service more than made up for it. It was connected to a mall where you can find virtually anything from groceries to restaurants, all the way to massages. There...

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Helpful?
1Thank Henry Y
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. Thank you for choosing to stay with us and for sharing to us your feedback. I am pleased to know that you and your family was able to enjoy the nearby mall. We have taken notes and we thank you for your valuable suggestions which will help us to identify areas...

Pasig, Philippines
Reviewed 17 September 2016

We stayed in a suite type room located on the 12th floor. Our 2-bedroom Suite offers a very generous space. The room features a separate receiving area, dining area and two bedrooms. It also has two bathrooms; one is located inside the master’s bedroom while the other one is shared by the other room and the living area. One of...

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Helpful?
1Thank marxtermind
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. We appreciate that you took the time to share us your feedback. It gives us joy to know that you liked our 2 Bedroom Suite and its amenities. We hope you were able to enjoy the nearby facilities around the hotel. We can't wait to welcome you soon. All the best,...

New Delhi, India
Reviewed 16 September 2016

I have stayed here many times on work trips to Manila. The hotel is conveniently located in Ortigas, very close to the train station, EDSA and several malls. The staff are excellent! They always greet me by name and are super helpful. For the price, I think the hotel is really good value. They also have a nice gym and...

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Helpful?
1Thank tarakaul
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. Thank you for always choosing to stay with us and for being a loyal guest of IHG. It is a delightful experience reading your comments on how satisfied you were in all aspects of our products and service. This will be shared to our staff, who will surely find this a...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 

Additional Information about Holiday Inn Manila Galleria

Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Price Range: RM338 - RM512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Reservation Options:
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines
Hotel Style:
#3 Spa Hotel in Pasig
#4 Luxury Hotel in Pasig
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Manila Galleria staff and other travellers.
4 questions
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West New York, New Jersey
Sydney, Australia

The manager holiday inn.

As a reply to your comments re my post, how many chances do u think someone should give your hotel??. I stayed in the holiday inn the previous year and their was a fire in Robinson's mall, the hotel was evacuatet but no one told me I was staying on one of the top floors their was no alarm no phone call to let us know their was a problem. The only way I knew their was a fire I seen and heard all the emergency vehicles downstairs so i went to investigate. I was in the foyer for an hour and people were still coming down to see what was happening. Bad luck if the fire made it to the hotel and anyone in the hotel that wasn't notified due to the hotel not having a working fire alarm died, god forbid. when we went back to our room it smelt like smoke , fair enough to say this was out of your control I understand that but all my cloths needed washing they smelt like smoke and the management had the same head in the sand approach say nothing and hope it goes away. Personally I wasn't looking for anything other than an apology or a small note under my door saying sorry for the inconvenience but nothing came. Also the staff wasn't very helpful on my stay this occasion they seem to be always busy entertaining themselves with each other or eating food they have hidden in draws! Don't they get a break for lunch. I would not normally choose this hotel but the last two years the crowne plaza was booked out so we thought the holiday inn would have and above average rooms and service for the price you charge but not so, I even had to stay at the Malayan across the road for the first two days waiting for a room to become available. It offered better service and rooms on par with your hotel at half the price!!. I am looking to stay in pasig for this coming September for four weeks but haven't decided if i should stay at the crowne plaza or Marco polo its just a few dollars more, Mark mhurrell.

over a year ago

See all questions (4)

Questions? Get answers from Holiday Inn Manila Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of traffic because of mall, choose a higher floor. Rooms are nice.”
 of 5 bubbles 892edwardc, 14 Jan 2017 | Read review
“Upper floors and away from the elevators.”
 of 5 bubbles William_Nisperos-Tx, 6 Jan 2017 | Read review
“go high for quiet, but beware time for elevators to get to you”
 of 5 bubbles 10MikeF10, 14 Nov 2016 | Read review
“Rooms at the upper floor provide a nice view of the metropolis”
 of 5 bubbles CarminaE_12, 18 Oct 2016 | Read review
“maybe having a room with the pool view is better than seeing the traffic and crowded people in the city view”
 of 5 bubbles snoopyNY, 12 Oct 2016 | Read review
5 of 5