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Holiday Inn Manila Galleria

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665 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Manila Galleria
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Showing 598: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 September 2016 via mobile

I got one user id despite having 4 family members . Once you login it will lock in your device even if you log out. help desk provided me with add 1 login but not enough for 8 devices. the net speed also very slow so ended up using telco. For todays technology this hotel need to upgrade.

Helpful?
1 Thank Bryan R
IHGService, Guest Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Bryan R, Thank you for staying with us and taking the time to leave a feedback about your stay. I appreciate that you have regarded our hotel to be good. I would like to offer a sincere apology regarding the internet service. We will look into this concern. I assure you that the feedback of our hotel will be... More 

Davao City, Philippines
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 September 2016 via mobile

Excellent value for money. The room is spacious and clean. The plus factor is its access to robinsons galleria where you can find great shopping and dining options. Holiday Inn galleria is a classic nice hotel with excellent staff. I highly recommend this one.

Helpful?
Thank Warren_Pontimayor
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. Many thanks for sharing to us your feedback. I am glad to know that you liked our spacious rooms and that you were able to enjoy the nearby mall. We are honored for your recommendation. This will be shared to our team and to the management. We can't wait to welcome... More 

2 reviews
Reviewed 27 August 2016

We stayed 8 nights with 50 rooms. we had great hospitality from hotel such as good food, good service, good environment and good room. This is second time we used and service was better then 1st time. Hotel has good quality to host big group from the world. we had 20 different countries and no one had complain. thanks alot.

Helpful?
Thank Hyoungmin K
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. We thank you for sharing to us your experience and for choosing to stay with us again. I am pleased to know that you were satisfied with the products and services. We hope to continue to provide you with the quality of service that you deserve. We look forward in welcoming... More 

Muscat, Oman
2 reviews
Reviewed 25 August 2016

This is an old IHG property but well maintained and clean.From the time we entered we immediately love the spacious room for my family, we were 3 adults in the room....The hotel has an easy access to Robinsons supermarket and department store. Staff are also very friendly especially the room service and housekeeping personnel.

Helpful?
Thank _jeangrey321
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. We appreciate your wonderful comments. We are happy to hear that you enjoyed your stay with us. It gives us delight to make our guests pleased and we hope to continue to provide you with the quality service you deserve. All the best, Hotel Manager More 

Bangkok
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 August 2016

The lobby, room, and the gym all look dated and in need of updating or renovation. I was trying to book a hotel car for airport on Friday morning, but was told only two time slots would be available. The time slots were either too early or too late for my 1pm flight. I would imagine, for a business hotel... More 

Helpful?
1 Thank pauliano1
IHGService, Guest Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear pauliano1, Thank you for choosing to stay at the hotel and leaving a review. Our hotel is committed to providing our guests with the highest quality services and facilities. I am sorry to hear that there were certain aspects of your visit that did not meet your expectations particularly the limited slot for the airport transfer and outdated condition... More 

South Wales UK
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 August 2016

A group of us stayed at the hotel on business, big rooms, dated decor but clean and very comfortable. Food at all meal times was good. Swimming pool allowed welcome relief from the office work. The adjoining mall is worth a visit. As is the bar- attentive staff and good cocktails, also they have occasional very good live music.

Helpful?
Thank jonesSouthWalesUK
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. Thank you for sharing to us your feedback. It gives us delight to know that you have thoroughly enjoyed our products and services. We aim to support you to in your journey to success and we look forward to serve you again on your next business trip or vacation. All the... More 

Klang, Malaysia
Level Contributor
76 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 August 2016 via mobile

Service has improved since my last stay earlier this year. However, I had a couple of issues. One, the room was supposed to be non-smoking but it smell like stale smoke and got worse on the 3rd day. Secondly, breakfast was good overall but one of the days, my omelette order did not come after more than 35 mins. Only... More 

Helpful?
Thank ComdrJeff
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. Many thanks for sharing to us your feedback of your recent stay. We have taken notes and we thank you for your valuable suggestions which will help us to identify areas of improvement. This will be raised to the management and we hope to welcome you back again. All the best,... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2016

An otherwise good hotel stuffed with more people the facility is designed for. Elevators are perpetually under repairs and give a jeepney feel for claustrophobia as well as wait time. Restaurant breakfasts are like community feasts with endless queues and even the temporary extensions full of people. Swimming pool, shared with the adjacent hotel, makes you empathize with sardines in... More 

Helpful?
Thank Ashish B
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. I am sincerely sorry we were not able to exceed or at least be at par with your expectations. Your comfort is our utmost priority and we will be doing everything we can to address your issues. Thank you for appreciating the services of our staff. We hope we can welcome... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2016 via mobile

I am a loyal IHG member and stay around the world in the various brands. I have raised my views with the hotel who have just kept asking for more funds. The room whilst comfortable is tired and in need of renovation. The lamps are faulty and three days I didn't get things replenished. The breakfast buffet is similar to... More 

Helpful?
Thank Mark C
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. We appreciate that you took the time to review our hotel. We welcome feedback especially from our valued guests like you. I am sincerely sorry we were not able to exceed or at least be at par with your expectations. The feedback we receive from our valued guests, like you, enables... More 

Travellers are raving about these Pasig hotels

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2016 via mobile

Maybe old but still serves great. Their bed is the most comfy ive ever laid on. Their rooms are spacious. It has everything you need too. Plus the location is conveniently located in the middle of metro. Great choice for unplanned overnight stay😊

Helpful?
Thank Laureille R
ManilaGalleria, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. It is a delightful experience reading your comments on how satisfied you were in all aspects of our products and service. Thank you for sharing to us your feedback. We look forward in welcoming you back in the near future. All the best, Hotel Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 

Additional Information about Holiday Inn Manila Galleria

Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Price Range: RM402 - RM621 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Reservation Options:
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines
Hotel Style:
#4 Spa Hotel in Pasig
#5 Luxury Hotel in Pasig
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Manila Galleria staff and other travellers.
3 questions
Ask a question
Sydney, Australia

The manager holiday inn.

As a reply to your comments re my post, how many chances do u think someone should give your hotel??. I stayed in the holiday inn the previous year and their was a fire in Robinson's mall, the hotel was evacuatet but no one told me I was staying on one of the top floors their was no alarm no phone call to let us know their was a problem. The only way I knew their was a fire I seen and heard all the emergency vehicles downstairs so i went to investigate. I was in the foyer for an hour and people were still coming down to see what was happening. Bad luck if the fire made it to the hotel and anyone in the hotel that wasn't notified due to the hotel not having a working fire alarm died, god forbid. when we went back to our room it smelt like smoke , fair enough to say this was out of your control I understand that but all my cloths needed washing they smelt like smoke and the management had the same head in the sand approach say nothing and hope it goes away. Personally I wasn't looking for anything other than an apology or a small note under my door saying sorry for the inconvenience but nothing came. Also the staff wasn't very helpful on my stay this occasion they seem to be always busy entertaining themselves with each other or eating food they have hidden in draws! Don't they get a break for lunch. I would not normally choose this hotel but the last two years the crowne plaza was booked out so we thought the holiday inn would have and above average rooms and service for the price you charge but not so, I even had to stay at the Malayan across the road for the first two days waiting for a room to become available. It offered better service and rooms on par with your hotel at half the price!!. I am looking to stay in pasig for this coming September for four weeks but haven't decided if i should stay at the crowne plaza or Marco polo its just a few dollars more, Mark mhurrell.

over a year ago

See all questions (3)

Questions? Get answers from Holiday Inn Manila Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go high for quiet, but beware time for elevators to get to you”
 of 5 bubbles 10MikeF10, 14 Nov 2016 | Read review
“Rooms at the upper floor provide a nice view of the metropolis”
 of 5 bubbles CarminaE_12, 18 Oct 2016 | Read review
“maybe having a room with the pool view is better than seeing the traffic and crowded people in the city view”
 of 5 bubbles snoopyNY, 12 Oct 2016 | Read review
“Corner room provides an excellent view.”
 of 5 bubbles LenJ375, 18 Sep 2016 | Read review
“Directly connected to Robinson's Galleria Mall.”
 of 5 bubbles samboypasag, 15 Sep 2016 | Read review
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