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3.5
#27 of 131 hotels in Cebu City
Location
Cleanliness
Service
Value
Established shortly after its predecessor in Baguio, Hotel Elizabeth Cebu has over 130 stately guestrooms and suites all envisioned by Tessa Prieto-Valdes, style icon and celebrated interior decorator. Breathtaking frescos by painter Alfred Galvez and portraits of well-spent travels adorn its Mediterranean-inspired hallways. Situated conveniently in one of Cebu's bustling business districts, the hotel is just a 2-minute walk to Metro Gaisano and Ayala malls, affording guests easy access to leisure activities, such as shopping and sightseeing.A riot of flavors awaits you at the Flora Cafe, where international cuisine is served in the most inventive and appetizing of ways. Enjoy great music and relax at the Piano Bar while sipping on your favorite wines and cocktails. Pamper yourself with our massage service or work up a good sweat at our Fitness Center. Celebrate momentous occasions and attend seminars and conferences in style and luxurious comfort, in our various function rooms and ballroom. You will fall in love with Hotel Elizabeth. It’s an experience on its own.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Quiet
Languages Spoken
English, Filipino
Location
Archbishop Reyes Avenue Camputhaw, Cebu City 6000 Philippines
Hotel Elizabeth Cebu
416 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
It was my first time staying at this hotel. The location is great. Just a five minute walk to Ayala Mall and about a 10 minute drive to Cebu Business Park. Plenty of restaurants choices at the Ayala Mall. Also there is a 7-11 just a block away if you need water or snacks etc. Check in was quick and efficient, and the staff was polite and friendly. I had booked the junior suite. The room was of very good size, with a sofa and a chair and a small work desk. Everything was clean and neat. The furniture in the room was good, just a little dated and worn out. The bed was comfy and the sheets and pillows were of good quality. The television had plenty of English channels, from HBO to CNN and much more. However, the TV itself was quite small for the room. The bathroom was of good size with a large tub and granite counters. Water pressure was good with plenty of hot water. The only negative were the towels. They were clean, but had been worn out and discolored. The towels had turned grey from the numerous uses and washes. They need to get some new plush white towels. Surprisingly the Wifi was excellent. Downloads speed was great and connectivity was very reliable. Quite a rarity at hotels in Cebu. Although I did not eat at the breakfast buffet, it looked abundant and tasty. The front doorman was friendly and always welcomed me smile and a robust hello. Will surely stay here on my next visit to Cebu.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don’t understand reviewers who pay $50/nt for a 1-bedroom suite and expect the Shangri La. Unlike most of SE Asia, hotels in the Philippines are not cheap. For the price, I expected and older hotel with minor maintenance and cleaning issues, and that’s what I got. The value, staff, and location are excellent.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a perfect combination of great price and great space. Rooms a big, bedding is good. Internet is reliable and breakfast buffet choices great The valley parking guys always helpful to find you a taxi Can’t fault many things I will go back
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked a room with breakfast through booking.com but upon arrival the Front Desk was saying it was not included, I showed them my proof of confirmation indicating it has breakfast but the receptionist just shrugged and did not do anything.
Its not my norm to beg for food so we opted to order ala carte breakfast, again to our dismay it took more than an hour to deliver the food.
Never ever will I stay here again.
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I want to express my disappointment with the way in which Hotel Elizabeth Cebu handled a recent issue I encountered during my stay at their establishment. While I appreciate the overall ambiance, rooms, and cleanliness of the hotel, the way in which their staff treated me when I addressed a lost item issue was completely unacceptable.
During my stay, I accidentally left my jacket in the closet of my room. When I returned for it, I was made to wait for hours and was given no clear answers or updates on the situation. I was repeatedly told that there was nothing in the closet, despite my certainty that the jacket was there when I left it. I understand that it was my mistake to leave the item behind, but it is the responsibility of their staff to handle lost and found items in a professional and efficient manner. I am extremely disappointed with the lack of urgency and empathy displayed by their staff during this incident. Losing personal belongings is a stressful experience, and I felt that my concerns were not taken seriously. I am concerned for the safety and security of future guests, as the mishandling of lost items could have serious consequences if it were a wallet or phone left behind.
Based on my experience, I cannot in good conscience recommend Hotel Elizabeth Cebu to others. While the overall appearance and cleanliness of the hotel were satisfactory, the lack of professionalism and urgency displayed by their staff was a major letdown. I implore the management to take immediate action to address the issue of lost and found items and to ensure that the staff are properly trained to handle such situations in a professional and efficient manner. I hope that my feedback will be taken seriously, and that future guests will not have to endure a similar experience.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from M Grace Del Rosario, Marketing at Hotel Elizabeth Cebu
Responded 19 Apr 2023
Dear Guest (Alyssakylen) Greetings from Hotel Elizabeth! We apologize for this incident and rest assured that we will call the attention of our management and staff regarding what happened to you. We are still hoping for your understanding and hope that you can give us a chance to verify this and give proper action. Thanks. Sincerely, Ace Del Rosario, Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good location less than 5 Minuten walk to Ayala shopping Center. Nice to have a triple room with three separate beds. Good value too. Reception was helpful and allowed for a slightly later check out at 14:00...for an hour or two longer it would have been 1000 Peso extra. Friendly staff. Airport transfer can take 40-60 minutes in heavy traffic although it is not very far. Room service available and lots of TV channels. Good shower with good water pressure. Bathroom a bit dark. Safe in the room. Great for shopping at Ayala which is open 10:00 to 21:00 every day, even on Sunday.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel has potential to get 3 or 4 stars with improvements. Pros: 1.Location - Best neighborhood to stay for convenience (Ayala, ATMs, food, laundry) in Cebu City. 2. Good size room with king size bed and lots of seating in room
Cons: 1. Room had roaches (bugs), mostly in the bathroom. Maybe because of un-patched crack near power outlet. 2. WiFi was spotty and slow when it finally worked. 3. Front desk didn't have change for large bills. Most hotels do. 4. House keeping entered our room in the morning, even though do not disturb was on the door. Very upsetting. 5. In room phone didn't work, had them fix once but stopped working again. 6. TVs are small. Should be upgraded at least to 40 inch 7. Only 4 hangers in closet, no iron or ironing board 8. Some towels and sheets had stains 9. Gym had 2 machines (treadmill and bike) that were not functional. Bathroom in gym didn't have toilet paper, soap, water or towels 10. Room could use a dresser for storage
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Room Tip:Â Check bathroom for roaches before settling into room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The receptionists were nice enough. The room was very good. Cozy and spacious I love it. The bfast was great we were well-attended though one or two asked if we were done with bfast. That I did not like. When we we were still enjoying it's like they wanted us out in a hurry. I love my bfast and it killed my good mood. I will stay there again hopefully treatment will be better
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My first night here was awful, I was on the 4th floor facing the street and got no sleep at all, as the road is busy all night. The following morning I asked to be moved and the staff were super accommodating. I was moved to a room away from the street and was very happy for the remainder of my week stay. The staff are really friendly, the rooms are good for a three star, and the food is good - I had the breakfast buffet a few mornings and some dinners. It is conveniently located near a big shopping Centre (10 min walk) and nearby a complex with a lot of restaurants - Cebu IT park (20 mins/half an hour walk)
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Date of stay: June 2022Trip type: Travelled solo
Room Tip:Â Request a room high up and avoid street facing totally
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Actually, is very rare to write a review during my travel. However, this should be monitored by the management.
I wanna share only my thoughts and experience during my stay here in your hotel.
1st | Housekeeping Team they provide a stained bath towel, however, am requesting to replace it. Within seconds they replaced it quickly and really impressed it. Very friendly with the housekeeping telephone operator and the runner.
2nd | Toilet Tiles were broken. During the handover of the attendant, the housekeeping supervisor should notice on the broken tiles, which will cause an accident for the guest. It’s a hazard by the way! It's a big NO!
The front office team is very friendly during my check-in time and she offer me a back side view due to quite area which is she can feel that I don’t like a noise area. The housekeeping team is amazing during my request.
My thoughts and my honest feedback.
Grazie Mille! Leon Oraiz
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They don’t have a pool but it’s one of the best hotel in Cebu. I’m sure your will would be good. In my experience in this hotel , everything was great . Highly recommended...
There are more places to choose from in the Cebu City area.
PRICE RANGE
RMÂ 244 - RMÂ 270 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
131
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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