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Diamond Suites & Residences

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194 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Reviewed 1 week ago via mobile

Stayed first week of January mainly because of price and location. For the price I paid I think the hotel is ok. PROs: very friendly staff, very good location, average wifi, nicely appointed room. One thing that really stands out - the bathroom amenities are above average, complete towel set that smell really fresh and soft, they provide complete supplies...

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Helpful?
Thank Victor T
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Victor, Thank you very much for pointing out the pros and cons of our hotel. Your concerns are well-noted. In fact, we have already fixed the toilet drain problem. Also, thank you very much for your recommendation. We hope to see you again soon here at Diamond Suites. Sincerely, Katherine S. Angala General Manager

Reviewed 2 weeks ago via mobile

This hotel is my favorite for long stay if your planning to stay for a week. Rooms are Very Neat and Clean. Customer Service is on the top. The employees are Very Honest I Left important valuable items such passport and expensive purses on the lobby. They tried to reach out and call me asap to return all my belongings....

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Helpful?
Thank Diane C
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Diane C, Thank you for expressing your thoughts about our hotel. I am very grateful for having loyal and appreciative guests like you. We strive to provide the best service Cebu has to offer. Looking forward to having you here again. Sincerely, Katherine S. Angala General Manager

Norway
Reviewed 2 weeks ago

Walking distance to Ayala Mall - this is most important during Christmas cause taxi queues from Ayala can be very long! Walking distance is 10 minutes. Front desk was friendly and service minded in all ways. Ordinary breakfast / restaurant. Pool on 6th floor is nice and you have sun from 9-10 morning till afternoon (in the shadow of other...

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Helpful?
Thank MorJon
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear MorJon, On behalf of the entire team of Diamond Suites Cebu, I would like to thank you for choosing to stay with us. I am glad that our hotel has given you the convenience of walking from the hotel to Ayala Center Cebu. We look forward to seeing you again soon. Sincerely, Katherine S. Angala General Manager

Iloilo City, Philippines
Reviewed 3 weeks ago

A lot of not so good reviews here about Diamond Suites and true enough, the hotel has a lot of hits and misses. On our second day, we experienced a massive inconvenience with their parking but we have ironed it out with the management. I personally feel that the staff needs to be more service-oriented. But I'd rather focus on...

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Helpful?
Thank Valerie C
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Valerie, I would like to personally thank you for focusing on the positive areas of our hotel and at the same time, mentioning the areas where we should improve on. I would also like to apologize for the inconveniences you had experienced during your stay with us. Rest assured, we will not take your feedback for granted. In fact,...

Reviewed 5 December 2016 via mobile

As my second time to stay at this hotel, I can say that my expectations were gladly met. The decorations in the room were very much appreciated by my girlfriend. She really liked it and for that you have my many thanks! Room was near and comfortable. My request for early check-in was granted. You have my thanks for that,...

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Helpful?
Thank Michele M
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Michele M, I am very joyful that overall, you were satisfied with your stay with us. We make sure to attend to guest requests and extend a helping hand whenever there's one needed. We hope that you stay with us again for you to experience genuine Cebuano hospitality. Sincerely, Katherine S. Angala General Manager

Reviewed 4 December 2016 via mobile

I first stayed at Diamond Suites in June 2016 and was quite happy, therefore I decided to repeat my stay in November. Things drastically deteriorated. 1- front desk/ housekeeping My 2 nights stay was booked in 2 diferent reservations due to change in travel plans. When I checked in, I informed the front desk staff of this fact and she...

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Helpful?
Thank Kamonnat C
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Kamonnat C, I am glad that you were happy with your first stay with us which led you to booking again in November. It is very unfortunate that what you experienced was not as expected. All of the hotel towels are now replaced with new towels, there is now a standby pest control, and the rooms have been face...

Reviewed 29 November 2016 via mobile

There rate is lower compare to other 4 start hotels on that area. Though you could only avail it thru Trip Advisory via Agoda..Well clean facilities though little bit old.I suggest the owner to put toilet bidet. Also,I find the lighting of the hallway dim. So better if they could improve it. For the service, their staffs are friendly and...

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Helpful?
Thank Jonah B
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Jonah B, Thank you very much for taking time in writing a review regarding our property. You concerns are well-noted. We are continuously upgrading our facilities for guests to enjoy. I am glad that our customer service was worth mentioning. We hope too see you again soon. Sincerely, Katherine S. Angala General Manager

Emirate of Dubai, United Arab Emirates
Reviewed 25 November 2016

Stayed for 6 nights at this hotel. I must say I didn't regret booking at this property. Friendly and helpful staffs that made our stay very welcomed. Hats off to the housekeeping staffs who made our room always on shaped. To the staffs at the reception as well who catered our needs with a smile always. Thank you Charlemagne Tribunal...

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Helpful?
2Thank Misty-Grace
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Misty-Grace, On behalf of the entire team of Diamond Suites Cebu, I would to thank you for staying with us and we are all very glad to know that you didn't regret booking at our property. We are doing the best we can to cater to our guests' needs and for our guests to experience premium Cebuano hospitality. We...

Reviewed 12 November 2016 via mobile

My boyfriend and I booked this hotel going to Cebu by Hotels.com and was looking forward for a four star hotel.... When we arrived to the hotel the two girls at the desk were non professional and a bad attitude towards us.. the hotel stank of bad cheap perfume... The hotel isn't clean at all and there's a lot noise...

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Helpful?
Thank Lea M
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Lea M., On behalf of the entire team of Diamond Suites and Residences, I would like to thank you for taking your time to write your feedback at your recent experience with us. Your concerns are noted. We are currently doing our best to resolve the specified issues. We sincerely apologize for the inconvenience you had experienced during your...

Fairfield, Ohio
Reviewed 16 October 2016

My wife and I stayed at Diamond Suites for 2 nights due to an event across the street at Ayala Center. We had previously stayed at other hotels but due to availability stayed at Diamond Suites. The price range is what drew us to this particular hotel and with the basic rate they also include the breakfast buffet. There was...

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Helpful?
Thank Adam B
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Mr. Adam B, Thank you very much for writing an extensive review on our hotel. I would like to apologize for the inconveniences you have experienced during your stay. We are currently updating our facilities for better guest experience. I sincerely appreciate that you pointed out both the strengths and weaknesses of our property is these kinds of feedback...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Diamond Suites & Residences

Address: #8 Apitong cor. Escario Street, Cebu City, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: RM152 - RM397 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Diamond Suites & Residences 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Diamond Suites & Residences Hotel Cebu City
Diamond Suites And Residences
Diamond Suites & Residences Cebu Island/Cebu City, Philippines
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Questions & Answers

Here's what travellers have asked, with answers from Diamond Suites & Residences staff and other travellers.
7 questions
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Los Angeles, California
OC California
over a year ago
Cebu City, Philippines
over a year ago

See all questions (7)

Questions? Get answers from Diamond Suites & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Remember to ask if the room has view / window!!”
 of 5 bubbles MorJon, 31 Dec 2016 | Read review
“Check room before you commit.”
 of 5 bubbles FrequentlyOnTheRoad, 18 Mar 2016 | Read review
“Place is extremely accessible; huge mall is located right across”
 of 5 bubbles pahmee, 28 Jan 2016 | Read review
“best view on the pool deck :)”
 of 5 bubbles jeanelouisem, 28 Jan 2016 | Read review
“Choose a room with consistent internet connection.”
 of 5 bubbles 811irenef, 31 Aug 2015 | Read review
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