We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Diamond Suites & Residences

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Diamond Suites & Residences
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

205 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 190: English reviews
Start your review of Diamond Suites & Residences
 Click to rate
Philippines
Reviewed 2 weeks ago

Had 3 nights stay. I'll give the hotel a grade of average, 3 out of 5 points. 1 thing the management should improve is the bellhop services. A guest with luggage expects when he or she gets out of taxi a bellhop will assist him or her. In our case the bellhop was just staring at us, not even greeted...

 Report
Helpful?
Thank Paolo R
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Paolo R, I would like to personally thank you for sharing your experience with us. We will look into the concerns raised and shall provide a solution to them as soon as possible. Nevertheless, thank you for appreciating our restaurant food and personnel. We look forward to see you again in one of your future trips to Cebu. Sincerely,...

Siargao Island, Philippines
Reviewed 2 weeks ago

Review collected in partnership with Amoma.com
 Report
Helpful?
Thank petercJ1539WR
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Reviewed 2 weeks ago

We stayed in the hotel for one night with my friends. What can you expect in a three star hotel? First, The staff was very accomodating and friendly. They respond to guest request promptly. We requested for a bucket of ice and it was served within 5 minutes. But sad to say, i was frustrated because breakfast was excluded. I...

 Report
Helpful?
Thank Julios B
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Julios B, Thank you very much for taking time in writing this feedback. We deeply appreciate you pointing out the strengths and weaknesses of our property. We are glad that you had a pleasant stay with us and we look forward to seeing you again. Should you have any inquiry, please do not hesitate to contact us anytime. Sincerely,...

Reviewed 3 weeks ago via mobile

Wow staying here with friends we booked two days but decided to extend our stay by another two days. This place is clean and run very efficiently. Staff are great. It is also central to every thing. With the ayala mall 2 minutes walk. Buffet breakfast is good here caters for everyone. Would stay here again.

 Report
Helpful?
Thank Imran F
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Imran F, Thank you very much for taking time in writing this fantastic feedback. We do our best to provide our guests with exceptional hotel experience. Also, thank you for recognizing our strengths. We look forward to see you again. Sincerely, Katherine S. Angala General Manager

Eagan, Minnesota
Reviewed 5 weeks ago via mobile

We had a pleasant experience for several days as we visited with family and adjusted to the time zone. They only had twin beds available but they were comfortable. The bathroom was okay except for low water pressure. The location is great for going to the Ayala mall and catching transportation to other parts of Cebu City. It features one...

 Report
Helpful?
Thank MGMoss
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear MGMoss, Thank you very much for the comprehensive review. We are glad to know that our beds, location and breakfast were able to reach your standards. We apologize for the inconveniences you had experienced with us. Your concerns are well-noted and we are already solving these issues. Again, thank you for choosing Diamond Suites Cebu and we look forward...

Reviewed 12 February 2017 via mobile

It's very close to Ayala center, beds are comfy, they have a tiny and basic fitness center, they have a tiny pool for kids. Good deal for 40usd. However, the hot water in the shower is not not working properly and the shower knob fell off when I turned it. Room service food was served late, cold and didn't taste...

 Report
Helpful?
Thank BorisDelfin
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear BorisDelfin, Thank you for expressing your thoughts with us. I would like to apologize for the inconveniences you had experienced during your stay. Your concerns are well-noted. We will make sure that these will be addressed immediately. Nevertheless, we still hope that this will not be the last time that book with us. Sincerely, Katherine S. Angala General Manager

Perth, Australia
Reviewed 8 February 2017

Staff members always happy and helpful.I booked originally on internet with Hoteling.com in April only to get a letter 3wks after booking from UK liquidators of insolvency.No money paid to hotel in Cebu.I contacted Diamondsuites direct and spoke to Airen Villagracia in reservations who was very accommodating of my situation and helped me to salvage my booking at NO extra...

 Report
Helpful?
1Thank william c
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear William C, Thank you for sharing your experience with us. We are glad that our reservations officer was able to help you with your booking concerns as we, at Diamond Suites & Residences, try to help your guests in any way we can. It is good to know that you appreciate our customer service, facilities, amenities and eour strategic...

Houston, Texas
Reviewed 4 February 2017

The staff members at Diamond Suites are very professional and friendly at the same time. What I noticed from everyone is the smile they wear while at work. When I get out of my room, I am greeted with big smiles and a pleasant "Good Morning Ma'am" by the crew cleaning the floor. Front desk staff members smile from ear...

 Report
Helpful?
Thank Gi G
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Ms. Gi G, Thank you very much for taking time in writing this extensive review. We, at Diamond Suites & Residences, feel empowered and proud to be providing our guests not only complete facilities and amenities but also quality customer service and security. Being compared to Marriott is such an honor and we are every grateful to loyal guests...

Reviewed 31 January 2017 via mobile

Good service. Great Staff esp. The front desk people. They're so friendly. They are prompt as well whenever we need extra towels they would deliver it right away. They also have good food ☺ keep it up guys!

 Report
Helpful?
Thank miserykilledb
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear miserykilledb, Thank you very much for sharing your thoughts with us. It is very important to us that we know what our guests think about our hotel. We are glad that you appreciate our customer service and food. We look forward to seeing you again here at Diamond Suites & Residences. Yours truly, Katherine S. Angala General Manager

Cagayan de Oro, Philippines
Reviewed 24 January 2017

Not a upend Hotel but its better than a business hotel. The rooms are spacious. Complete with amenities like water and snacks. Free Wifi and the staff are courteous. Very near Ayala mall and center of Cebu. Value for money is very good. I Highly recommend this places, been going here more than 7 times and every time I expect...

 Report
Helpful?
Thank Mac H
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Mr. Mac, Thank you very much for your wonderful feedback. We do our best to provide our guests the best customer service, facilities and amenities. Thank you for being our loyal guests and for recommending us. Please do not hesitate to call us should you need any assistance. More power to you! Cheers! Sincerely, Katherine S. Angala General Manager

355 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (91)
Viewed
Dining (10)
Viewed
Hotel & Grounds (12)
Viewed
Room/Suite (22)
Viewed
Bathroom (5)
Viewed
Pool/Beach Area (6)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (34)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (254)
Viewed
Amenities (27)
Viewed
Deluxe Room (52)
Viewed
Pool (23)
Viewed
Dining (20)
Viewed
Superior Room Double (43)
Viewed
Superior Room Twin (49)
Viewed
The Hotel (40)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (7)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cebu City hotels
0.1 km away
Cebu Parklane International Hotel
0.1 km away
Mandarin Plaza Hotel
Mandarin Plaza Hotel
#13 of 87 in Cebu City
601 reviews
0.0 km away
Quest Cebu
Quest Cebu
#8 of 87 in Cebu City
2,643 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Red Planet Cebu
Red Planet Cebu
#9 of 87 in Cebu City
616 reviews
0.9 km away
The Maxwell Hotel
The Maxwell Hotel
#37 of 87 in Cebu City
101 reviews
0.4 km away
Harolds Hotel
Harolds Hotel
#2 of 87 in Cebu City
426 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service

Additional Information about Diamond Suites & Residences

Address: #8 Apitong cor. Escario Street, Cebu City, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: RM160 - RM390 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Diamond Suites & Residences 3*
Number of rooms: 102
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Cancelon, Travelocity, Hotwire, ACCOR, Agoda, Hotels.com, getaroom.com, Cheap Tickets, Priceline, TripOnline SA and HotelQuickly so you can book your Diamond Suites & Residences reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Diamond Suites & Residences Hotel Cebu City
Diamond Suites And Residences
Diamond Suites & Residences Cebu Island/Cebu City, Philippines
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Diamond Suites & Residences staff and other travellers.
8 questions
Ask a question
Manila, Philippines
1 month ago
Los Angeles, California
OC California
over a year ago

See all questions (8)

Questions? Get answers from Diamond Suites & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a good view to know the weather outside.”
 of 5 bubbles paolor882, 10 Mar 2017 | Read review
“Ask for room with a window if you want a view”
 of 5 bubbles A9792OGwilliamc, 7 Feb 2017 | Read review
“This facility it close to a big mall and some restaurants.”
 of 5 bubbles 124gig, 4 Feb 2017 | Read review
“get a room not facing the road”
 of 5 bubbles 64MacH, 23 Jan 2017 | Read review
“Remember to ask if the room has view / window!!”
 of 5 bubbles MorJon, 31 Dec 2016 | Read review
5 of 5