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4.0
#14 of 131 hotels in Cebu City
Location
Cleanliness
Service
Value
Red Planet Cebu provides guests with easy access to this energised city's best attractions. The famous Ayala Center Cebu is right across the road, while nearby tourist landmarks include Magellan's Cross and Basilica del Santo. Located just 11 km from Mactan Cebu International Airport, Red Planet Cebu is also close to a host of shopping malls, restaurants and bars. The Ayala Center Cebu and the Cebu Business Park are a short drive away. The 150 practical and comfortable rooms include one with wheelchair access. Red Planet Cebu has redefined the value-hotel sector by offering an all-inclusive rate for every room, every night. All rooms have free high-speed Wi-Fi, soothing power showers, quality custom-made beds with upscale linen and many other features including air conditioning, in-room safes, hair dryers, ceiling fans and a 32-inch flat screen TV. There are no hidden costs in the room rates or the amenities we provide.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Modern
Languages Spoken
English, Filipino
Location
36 Archbishop Reyes Avenue, Cebu City 6000 Philippines
Red Planet Cebu
1,231 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Actually, if it weren't for the very accommodating staff, I would have probably rated Red Planet Cebu a 3. I booked Red Planet online for 3 twin rooms. We were fully paid. When we got there, the rooms weren't ready. It was over 30 minutes when ONE room was cleaned. We were suggested to wait in that 1 room until the other 2 rooms were ready. It was another good wait before the other rooms were good enough for the rest of us to move into. Although I could understand that the objective is for all of us to stay in 1 floor, I certainly hoped it didn't take that much time.
In any case, the rooms were clean enough and the beds were good. The Red Planet app to use to call front desk, etc., was a little struggle because we had 3 seniors occupying the other rooms and they're not really tech-savvy. I had to manage their requests. But good thing, the Red Planet staff were brilliant. They were very courteous and helpful throughout. Kudos to the staff!
PS: The soap mechanism in one of the rooms was broken. We had to request for it to be replaced.
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Date of stay: January 2020
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace S, General Manager at Red Planet Cebu
Responded 5 Feb 2020
Dear Ms. Yna S, Thank you for your feedback and for choosing Red Planet. Rest assured we exerted our best effort to have immediately provided the rooms when you arrived. We regret that it did not happen as it should. Please accept our apologies for the inconvenience. It is great to know that our staff made a huge difference in handling the situation. Thank you for the appreciation. It was our pleasure to serve you and we look forward to serve you again soon. Truly yours, Grace Salut Hotel Manager
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Simplicity at its best! When traveling to the Philippines our trips have been about what's outside of our room or hotel. That being said, we're also not backpacker, hostel people. Red Planet Cebu provides us the best of both worlds. The price is right. The rooms are just big enough for our needs and comfort. The atmosphere is simple and clean. The access to the digital world is readily available and complimentary computers are even provided in the lobby. The only convenience I would suggest would be refrigerators in the room, but at the same time, not having one creates more awareness on my part to not order or shop for food to my hearts content and be more mindful of waste. Their location is prime to more than enough stores, restaurants, attractions and tourism. In fact the Ayala Mall is exactly five minutes walking distance from their front door. The hospitality is a representation of the Filipino people in general. I have not found anywhere comparable to the service with a smile that I find in the Philippines. My family, which on this trip consists of my Hubby and two youngest teens, are all extremely happy with Red Planet Cebu and will definitely stay here again in the future.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Salut, General Manager at Red Planet Cebu
Responded 2 Mar 2020
Dear TasteBudsAdventurer, It is great and encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for the great review and for choosing Red Planet. We are very happy to know that you had a great stay. It was our pleasure to serve you and we look forward to serve you again soon. Truly yours, Grace Salut Hotel Manager
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Service was excellent, reception was kind enough to ask me my ETA and unexpectedly responded by having the room ready in advance, Location is absolutely perfect since you are just a walking distance away from key stores, malls, and other facilities such as laboratories(for covid-19 testing), mandaue and sm seaside is even just a 1-3$ taxi ride from the hotel. Price is cheap - affordable. Really nothing to complain if you are just looking for a clean, safe, and convenient spot to stay.
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
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Location
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Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Salut, General Manager at Red Planet Cebu
Responded 13 Jul 2021
Dear fpviiofficial123, It gives us great pleasure to receive positive feedback from a satisfied guests. Thank you very much for taking the time to appreciate the standards and the service. It was our pleasure to serve you and we look forward to more opportunities to welcome you back soon. Truly yours, Grace Salut Hotel Manager
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This hotel has a lot of great things going for it. It is VERY CLOSE to Ayala Mall where there is a lot of shopping. It’s across the street from a bus depot. Free parking. Good tv channels. And lots of hot water. Only disappointment was the wifi has terrible speed, but it was free so I suppose I can’t really complain.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace S, General Manager at Red Planet Cebu
Responded 6 Feb 2020
Dear Mr. Ryan S, We really appreciate your taking the time to share with us your satisfaction and with regrets knowing the wifi experience. We are most concerned with the satisfaction of our guests and your positive feedback is of great value to us. Rest assured our IT team will look into this concern. Thank you for the perfect rating and for choosing Red Planet. It was our pleasure to serve you and we look forward to serve you again soon. Truly yours, Grace Salut Hotel Manager
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Do hope that you maintain the type of services you have rendered to your customer. That was my 2nd time to stay at your hotel but its get even more and more exemplary. Good job. I would like also to acknowledge the staff from the securities, the people behind those groups are very accommodating and very welcoming, they deserve also so much praise and appreciation. Good thing also that I had experience was my room can directly look outside the central business park wherein I can see the beauty and light of magnificent and majestic central business district.
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Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Salut, General Manager at Red Planet Cebu
Responded 7 Nov 2022
Hello Kyohei, Nothing pleases us more than getting feedback of great stay experience. Thank you for a very encouraging appreciation of our staff service and for taking the time to share your great moments with us. This will certainly make the team strive harder to create unforgettable service. Looking forward to be of service again soon. Regards Grace Hotel Manager
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The place has a good location close to the Ayala mall. The palce is clean and staff is good. On the downside they do not offer any drinking water (wich most other hotels in Cebu that I satyed at did), you can BUY water in the reception.
The AC is really loud, so I turned it off for some time, then I wanted to turn it on again since it got really hot, but it didn't turn on, so I guess it was broken. I was checking out next morning so didn't have the energy to call it in to the reception, but hopefully they would have sent someone to fix it if I called it in.
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace S, General Manager at Red Planet Cebu
Responded 2 Jan 2020
Dear kcelsner, I was very disappointed to read of your experience during your stay with us. An apology will regrettably not alter the outcome of your experience in this occasion but nevertheless I do extend it with all sincerity. Thank you for letting us know of your experience as it is through feedback like this that we will be able to continually improve in giving the best service to our guests. Rest assured we will continually strive to ensure that our facilities are in tip top condition. Thank you for choosing Red Planet and we hope that we left you with enough reasons to stay with us again. Truly yours, Grace Salut Hotel Manager
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Overall, a very good experience. Room was clean and was always kept clean during our stay. Although, I would suggest it is about time to upgrade on their room appliance and also change their set of towels to a more cleaner and fresh batch.
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Review collected in partnership with this hotel
Date of stay: March 2023
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Salut, General Manager at Red Planet Cebu
Responded 8 Mar 2023
Dear Mr. Paulo, Thank you very much for sharing with us your feedback. Letting us know what you like and don't like about your experience will greatly help us improve. Your suggestion on how we can improve is well noted. Kind regards, Grace Hotel Manager
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Unhappy during the stay and I don’t want to booked again in that hotel. The only advantage is the location and the hotel Room lack of extra amenities.wifi is poor, towel is with dirt marking, no dental kit, no electric kettle or coffee that I can use to boil water and room is very small but is okey but again over all I am unhappy, also the staff in the front desk the guy with eyeglass is unhappy face when you deal with. You ask favor like plastic it will say no. But afterwards the house keeping provided it.no good customer service.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Salut, General Manager at Red Planet Cebu
Responded 8 Mar 2023
Dear Mr. bcabon, It is regrettable to know that the basic services provided by the Hotel did not provide the needs that suit your standards. But rest assured we will continually look for ways to serve you better. The mention on the service received from one of our staff will be handled accordingly. Thank you for letting us know. Kind regards, Grace Hotel Manager
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We're satisfied costumer except with our experience of water problem during our stay due to pipe burst in the main pipe. We suggest you to provide telephone for every room for the easy access of the costumer for any inquiry to the lobby. The rest satisfied.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Salut, General Manager at Red Planet Cebu
Responded 26 Dec 2022
Hello rradjaini, We are very happy to know that despite the unforeseen incident that happen during your stay, that you were still satisfied with your overall stay. We thank you for the understanding. We hope that in your next stay you will get to use our App which will allow you to chat or call our reception using your mobile phone at no cost as you only need to be connected to our wifi. Again, thank you for taking the time to share with us your feedback. We look forward to welcome you back soon. Regards and stay safe, Grace Hotel Manager
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We booked this hotel as my tour guide recommended due to location and never bothered to check the reviews which was totally my bad. There was an error with a booking. The staffs from Manila branch were more initiative and helpful than from the Cebu branch. More than a complaint, this is more of a heads up to future travellers who’s considering this hotel prior to their arrival as I believe the hotel is structured to operate the way it does.
If you’re ever in dire situation and only needs bed and pillow to rest your head. Then only you go here. Why? Find below:
1. The corridor of the rooms smells mushy and like an old building right after the lift door opens. 2. There is no basic amenities provided such as basic drinking water, kettle for water, coffee/tea sachet, slipper, wardrobe or suitcase space etc. 3. Rooms are so small that you don’t have any space to keep your luggage. You’ll have to jump around to pass by. This was shocking. When checked with Front office. We were asked if we wanted to shorten the stay instead as all room size are same.
The only good thing about this hotel is security teams are very active, kind, helpful and always with smile to lend extra hand.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Salut, General Manager at Red Planet Cebu
Responded 22 Aug 2023
Dear Melina, We regret to know that there were several areas during your stay which were not to your satisfaction. I understand the frustration of not being able get the desired assistance with the error in booking and the seemingly unsympathetic response when raising about the room size. This is already being discussed with the staff concern. We have taken note of other issues like the amenities and corridor smell and would like to assure you that we will continually review and look for ways to serve our guests better. Regards, Grace Hotel Manager
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A very late reply, but since we are all travelers, we had/will experience arriving at a foreign place at an ungodly hour😉 thus my take on this :
Always reserve beforehand unless you want to spend your time searching for new hotels in the middle of the night,with high fares to get to one hotel to the next.
This hotel is always on high demand because of it's location and low price, the golden rule for travelers✌
Keep safe and more travels
There are more places to choose from in the Cebu City area.
PRICE RANGE
RM 120 - RM 150 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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