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4.0
#16 of 131 hotels in Cebu City
Location
Cleanliness
Service
Value
See why so many travellers make Waterfront Cebu City Hotel & Casino their hotel of choice when visiting Cebu City. Providing an ideal mix of value, comfort and convenience, it offers a quiet setting with an array of amenities designed for travellers like you.
While staying at Waterfront Cebu City, visitors can check out Taoist Temple (1.3 mi) and Temple of Leah (1.3 mi), some of Cebu City's top attractions.
As your “home away from home,” the hotel rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is easy, with free wifi available.
Guests have access to room service and a concierge while staying at Waterfront Cebu City Hotel. In addition, Waterfront Cebu City Hotel & Casino offers a pool and free breakfast, which will help make your Cebu City trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
If you’re looking for a pub, consider a visit to La Vie Parisienne, Cubana, or El Gecko Restobar, which are all conveniently located a short distance from Waterfront Cebu City.
Cebu City is also home to Paulina Constancia Museum of Naive Art, a popular art museum that is not too far from Waterfront Cebu City Hotel & Casino.
At Waterfront Cebu City Hotel & Casino, your comfort and satisfaction come first, and they look forward to welcoming you to Cebu City.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Filipino
Location
Salinas Drive Lahug, Cebu City 6000 Philippines
Waterfront Cebu City Hotel & Casino
3,508 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Waterfront Cebu City Hotel & Casino is often praised for its pleasant atmosphere, with guests enjoying the inviting lobby and comfortable rooms, though some suggest the decor could use an update. While many travelers find the rooms spacious, there are occasional remarks on temperature inconsistencies and a need for more thorough cleaning. Service experiences can vary, with commendations for attentiveness alongside criticisms of disorganization.
Cleanliness is generally upheld throughout the property, though some areas like the pool could benefit from renovation. The hotel's amenities, including the gym and pool, satisfy most guests, but there are calls for upkeep and modernization. The value for money received mixed reviews, balancing reasonable rates with some concerns over unexpected fees.
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Booked a room for my wifes bday, upon checking in our executive suite shortly after a nice gentleman called Arnold pleasantly surprised us with a happy bday to you song along with an extremely delicious cheesecake which was complimentary. That alone made our day, the room was very spacious, clean and had every possible facility you could possibly wish for. The staff were all very friendly and super helpful, especially the two ladies and one of the guards standing at the entrance to welcome you, they quickly arranged us a taxi to bring us to a place by surprise to my partner, props to them.
We also had access to the Ambassador’s lounge, everything in it was perfect, from food to service by those fine gentlemen serving your every need.
I would recommend waterfront to anyone without fail, definitely worth a comeback. Great place. If there was only 1 small complaint, it’s that the cocktails at the swimming pool had little alcohol in them, for the price you pay one would expect a bit more in it, but other than that, perfect place.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino
Responded 22 Mar 2020
Dear ALMEHI Belated Happy Birthday to your wife. Thank you for such a great review, we really appreciate you taking the time to write in to share your experience on TripAdvisor. Your kind review is highly appreciated and glad to hear all your needs were fulfilled and you had a great time with us. Also thank you for your kind words on Arnold and Butlers taking care of you in the ambassador lounge. It is great for them to receive such valuable customer feedback. Rest assured we will pass along your kind comments and they would be recognized accordingly. Thank you again for your feedback. If your future travel plans should bring you back to Cebu, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City. Safe travels Anders
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Waterfront Cebu City Hotel and Casino is a 4 star hotel located within easy reach of key business, commercial and shopping districts of the Queen City of the South with 561 well appointed luxurious guest rooms and suites, which includes 13 Ambassador Rooms, 10 Ambassador Suites, and 1 Penthouse Suite. It has a huge casino, 10 restaurants and bars/lounge, full service spa, wide outdoor pool, health club, conference center, branded shops, daily housekeeping and 2 grand ballrooms perfect venue for shows, concerts, and events. Truly a stunning landmark and great City landscape at the beating heart of Cebu City.
Time and time again, every time I gaze at the structure of this hotel from the City's thoroughfare, it reminded me of the famous Disneyland Castle and it made me smile by having those magical memories played on my mind. Like a beautiful Disney Princess living in her castle, I'm deeply grateful to Managers on Duty, David Zerna and Mae Rias together with Front Desk Officer Audrey for the royal-like service and treatment fit for a Queen and her court the moment we checked in.
It feels like I was enthroned in my Queenship when Audrey revealed the surprised good news that my Standard Room reservations was upgraded to the Ambassador Suite Room (P15,000.00/night on a regular standard rate basis) at the Ambassador Floor (highest level at the18th floor) with an instant access to The Waterfront Ambassador Club (closed at the moment due to pandemic). It has two queen size beds, living area, dining area, office space, shower room, bathtub, 2 LED Cable TV and 2 toilets. As a Film Ambassador 2017 Awardee of the Film Development Council of the Philippines, this is meant for me!
My sister Irene complete with her 7 children's together with their partners and her 2 grandchildren was given 4 Ambassador Rooms with bathtub (P12,000.00/night on a regular standard rate) at the Ambassador Floor. She has her King size bed plus an extra bed added in her room for the twins. My deepest gratitude to Manager David Zerna.
This is the most luxurious and biggest hotel room that I've ever checked-in here in Cebu City. For the record, it's my first time to soak myself in a warm bathtub here in Cebu.
We had so much fun in the crystal clear water of the large outdoor swimming pool, Pool Aquarius, located in the lower lobby under the moon and the stars. My utmost gratitude to Lifeguard Jungie for taking care of us.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anders Hallden, General Manager at Waterfront Cebu City Hotel & Casino
Responded 4 Apr 2021
Dear AlbertChanParan Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. WOW what a wonderful and detailed review. It truly warms our hearts to read all your positive comments Thank you also for all your descriptions about the facilities, the well delivered services by our fantastic team and the surrounding area which future travelers surly will appreciate. We are glad that you found our spectacular hotel to be in a great location. We can only keep telling our guests continuously that we are very proud to share such an unique and special location in Cebu with all its lush greens and one step away from city center . I also like to thank you that you have mentioned certain team members by name and rest assured we will pass on this message to them and their managers. Thank you again for your feedback. We all would be delighted to have the pleasure of welcoming you and your family back at the Waterfront Hotel & Casino Cebu City. Stay Safe Anders
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I was invited by a friend, April Joanne Juarbal for a buffet lunch for the first time at Cafe Uno. It's an international buffet and a la carte cafe and restaurant by The Waterfront Group of Hotels located in Lahug, Cebu City. It cost PhP998.00/head for lunch while breakfast is at PhP850.00/head and dinner at PhP1,288.00/head.
They have a variety of choices to choose from during lunch. They have Japanese Food, Western Cuisine, Asian Cuisine, Asian Street Food, Filipino Street Food, Filipino Cuisine, Grill Station, Dessert Station plus unlimited sodas and juices.
It was an ultimate dining experience with all of their mouthwatering dishes they offer that surely made me very full.
Thank you April 🥰
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino
Responded 22 Mar 2020
Dear AlbertChanParan Thank you very much for your recent visit at UNO Restaurant at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. What a wonderful review of our UNO buffet and all the choices available for you to try, we certainly will pass the message on to Culinary team.. Our Chefs gets a lot of praises in our reviews and is something we are very proud of to hear. Thank you again for your feedback. If your future dinner plans should bring you back to UNO, we all would be delighted to have the pleasure of welcoming you back. Best Regards Anders
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Very well presented Hotel with a friendly, helpful and professional staff. Location is within the heart of Cebu City.
During our visit (transient guest), hot water system was not working (we are well informed with this problem) but our room was upgraded from standard to deluxe for free. Buffet price(dinner) was not too bad a lot of food selection but the taste of food wasnt great.
No airport transfer and very expensive car hire is the downside considering it is far from the airport. Taxi is your best option for a third of the cost compare to car hire.
Overall, it is a very good stay and will recommend it.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not sure where the other people staying here usually stay, but perhaps they got an incredibly cheap deal or usually stay in such low end hotels. This hotel markets itself as being way better than it is, that is the issue. It was probably amazing 20 years ago, but hasn't been invested in since and is falling apart. The hotel had zero hot water in the whole building and other guests said it had been like this for days. Any hotel can have issues, but this going on so long gives an insight to how bad it is. Rooms are old, carpets are damaged, doors are scored, dirty marks around. Air conditioning doesn't cool properly Wifi is slow Tiny old TV in the rooms Outside is completely dark, desolate area walking down to IT park. Executive lounge is still closed and doesn't appear to be opening anytime soon. To be fair, as always in Phillipines the staff appear to be trying their best and were helpful and friendly. There's lots of nice hotels in Cebu, avoid this one.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Pick a room in another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are just so happy with our recently concluded graduation event at the Waterfront Hotel. We booked our event with Miss Irish and everything just went on smoothly. She was very accommodating and made sure that she’s on top of everything. The Jimei Hall is a very good spot already even if you’re already tight with your budget, coz the venue is already elegant. The staff and the service crew on the day of our event were also very polite and attentive to our concerns and instructions. The food for our snacks at the venue were also good according to our guests. If you have time, please also try their buffet lunch or dinner at Cafe Uno near the main lobby. You’d be amazed by the visual presentation and the mouth-watering flavors of their dishes. We’ll definitely come back at the Waterfront Hotel for more events. It’s a 10/10 experience. No wonder why my partner has been a client of them for 12 years already.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We always book ourselves in this Hotel. Hotel Staff are friendly and are always will to accommodate any requests. Clean, quiet, relaxing and very near shopping centers. The only problem with our stay now is that the room (Standard King) lacks lighting and the bathroom's layout is just not right. Door in the bathroom always hits the watercloset and shower curtain is a too short for the shower. But overall the stay was good and would still book with Waterfront but maybe get a better room.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino
Responded 2 Feb 2020
Dear risabp Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. Its a great pleasure to welcome back our returning guests and its warms our hearts when reading your kind comments about our friendly and accommodating team members. Thank you also for mention our location right down town Cebu and in the center of it all and something most our guests rave about. Myself and the team are all looking forward to welcome you back at the Waterfront Hotel & Casino Cebu City.on your next visit to the Queen City. Safe Travels Anders
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I stayed for 5 nights at the Waterfront Hotel during my business trip. The Hotel is very central in Cebu. The room was very nice and quite big for a reasonable price. The breakfast is outstanding and offers everything you can imaging, western breakfast, asian cuisine, etc. All wishes were looked after by the service and they were always very friendly and supportive. Will come back on my next visit.
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Date of stay: January 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino
Responded 21 Jan 2020
Dear Oliver K Happy Spring Festival Thank you so much for taking your precious time to give us a 5-star rating and such a great review on Trip Advisor. WOW WOW WOW what a wonderful review and we are delighted to read that you has such a wonderful time for your 5 days business trip to Cebu. Great comments about our very large breakfast and ever friendly and supportive service that so many guests rave about. Furthermore Im happy to read that you consider us good value for money spent and we are all looking forward to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City. Safe travels Anders
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just attended the wedding of my dear friend yesterday and the buffet is so dissapointing. The way they serve the food is like food for beggars. You are not allowed to chose. They put everything in your plate, noodles, rice, lumpia shanghai, beef with sauce, chicken salad, lechon and etc. And you can’t get back to get another food as they keep saying the plates are counted and all are serve. Same goes with the drinks. no second drink allowed. one of my friends did not ask for his plate as we shared. the mother of the groom ask for her food and been told that if she want we need to pay additional for another person as all the plates has been serve. So dissapointing. and its a wedding.
Will not recomend this hotel for event. the star giveb to this hotel is not suited for their service.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was A-ok. Breakfast and pool were my family’s primary reason why we stayed there. But, I forgot to consider connectivity aka internet. I needed to work some days, but their internet connections was horrible. I couldn’t even open a website. I complained about it and asked the front desk where I could possibly get good connections , they just responded that they couldn’t do anything since they’re fully booked! If that was the test of me keeping my job, i would have lost it. The only bright side for me is that their breakfast was great! Plus it’s not difficult to get a cab/taxi. Lesson learned: if you needed to work online, go elsewhere. It was last minute that we decided to stay for another two days and moved to Seda Bloc. Try there instead.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cherie Jo, Marketing at Waterfront Cebu City Hotel & Casino
Responded 9 Jan 2023
Hello, Thank you for bringing this to our attention. In our goal to continuously provide only good experiences to all our guests, we will do our best to address your concern. - Waterfront Cebu City Hotel and Casino
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There are more places to choose from in the Cebu City area.
PRICE RANGE
RM 273 - RM 373 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
waterfront cebu city hotel cebu city, waterfront cebu city hotel and casino, waterfront hotel cebu city
FORMERLY KNOWN AS
Waterfront Cebu City Hotel
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
561
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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