Pillows Hotel
209 Gov. M. Roa St, Cebu City 6000 Philippines
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Avg. RM 108 /night, 9/15 - 9/16
RM 108
per night
RM 93
per night
RM 77
per night
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4.0
#1 of 40 small hotels in Cebu CityLocation
Cleanliness
Service
Value
Finding an ideal trendy small hotel in Cebu City does not have to be difficult. Welcome to Pillows Hotel, a nice option for travellers like you.
You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a desk, and you can stay connected during your stay as Pillows Hotel offers guests free wifi.
The small hotel features 24 hour front desk, a concierge, and room service. Plus, Pillows Hotel offers breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.
Nearby landmarks such as Cebu Metropolitan Cathedral (1.4 mi) and Taoist Temple (1.5 mi) make Pillows Hotel a great place to stay when visiting Cebu City.
If you like Chinese restaurants, Pillows Hotel is conveniently located near Vikings SM City Cebu Restaurant, Tokyo Table Cebu, and Grand Majestic at Grand Convention Center.
Cebu City is also known for some great historic sites, including Magellan's Cross, Fort San Pedro, and 1730 Jesuit House, which are not too far from Pillows Hotel.
Pillows Hotel puts the best of Cebu City at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Baggage storage
Concierge
24-hour front desk
Express check-in / check-out
Valet parking
Wifi
Coffee shop
Restaurant
Breakfast available
Shuttle bus service
Car hire
Taxi service
Non-smoking hotel
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Clothes rack
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Boutique
Business
Languages Spoken
English, Filipino
Location
209 Gov. M. Roa St, Cebu City 6000 Philippines
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 84 out of 100
84
131 Restaurants
within 0.5 kilometers
262Reviews12Q+A42Room tips
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Detailed Reviews
Rooms are clean and not a bad size for the price. Everything works. Staff very helpful. Excellent breakfast downstairs in the cafe (included in tariff for our room). Guard at the front door takes your temperature as you enter. Protection against Coronavirus. Good location. Close to Robinson’s Fuente. No fridge, tea or coffee or hairdryers. Cold and hot drinks available in cafe downstairs until about 10pm. Breakfast starts 6.30 but I was told earlier breakfasts available for people catching early flights etc.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joan Zanoria, General Manager at Pillows Hotel
Responded 15 Jun 2023
Thank you for sharing your review of your stay at Pillows Hotel. We're delighted to hear that you found our hotel to be good value for the price. We take pride in providing clean and comfortable rooms for our guests, and we're glad you found them to be of a good size. It's fantastic to hear that everything in the room was in working order, ensuring a smooth and hassle-free stay. We appreciate your kind words about our helpful staff who are dedicated to providing excellent service. We're glad you enjoyed our excellent breakfast at the café, which is included in the room tariff. We also take the safety and well-being of our guests seriously, and we're pleased to hear that our temperature check at the front door provided you with an added sense of protection against the coronavirus. Our location near Robinson's Fuente is indeed convenient, allowing easy access to shopping and other amenities in the area. We appreciate your feedback regarding the absence of a fridge, tea or coffee, and hairdryers in the room. We'll take note of this for future improvements. It's great to know that cold and hot drinks are available in the café until around 10 pm. We also offer early breakfast options for guests with early flights or other specific needs, and we're glad this was communicated to you. Thank you for choosing Pillows Hotel, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Best regards, Joan, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for the first time with family and would recommend it anyone visiting Cebu on a budget. The accommodation provides a comfy stay in a quiet neighbourhood and the staff are extremely professional and warm to guests. They’re clearly dedicated to ensuring you enjoy your stay leave with a smile.
Staying in Cebu alone, or visiting with family and kids, this hotel will work for you.
Staying in Cebu alone, or visiting with family and kids, this hotel will work for you.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First timer in Cebu so at first we cant decide where to stay, so luckily we got this affordable yet simply amazing hotel located in the heart of Fuente circle.
Walking distance to Robinsons Mall and a lot of affordable street foods particularly that “Punko-punko”.
At the check in, at first my fiance didn’t liked the room that they offer to us. But big thanks to Grace from reception (if im not mistaken) that showed us other room options so we ended up a nice and big room.
Walking distance to Robinsons Mall and a lot of affordable street foods particularly that “Punko-punko”.
At the check in, at first my fiance didn’t liked the room that they offer to us. But big thanks to Grace from reception (if im not mistaken) that showed us other room options so we ended up a nice and big room.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joan Zanoria, General Manager at Pillows Hotel
Responded 15 Jun 2023
Dear valued guest, Thank you for sharing your review of Pillows Hotel. We're delighted to hear that you considered us to be one of the best hotels in town during your first visit to Cebu. We understand that choosing the right place to stay can be challenging, especially for first-time visitors. We're thrilled that you found our hotel to be affordable yet simply amazing, situated in the heart of Fuente circle. Our prime location near Robinsons Mall and the abundance of affordable street food options, including the famous "Punko-punko," provided convenience and a chance to explore the local flavors. We would also like to extend our appreciation for mentioning Grace from our reception team. We're glad she was able to assist you in finding a room that better suited your preferences. It's important to us that our guests have a comfortable and enjoyable stay, and we're thrilled that you ended up in a nice and spacious room. Thank you once again for choosing Pillows Hotel, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your experience, please do not hesitate to reach out to us. Best regards! Joan, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The short haired lesbian staff was very rude and gave the wrong info about the rooms. She was very unaccommodating and gave misleading info about room amenities. The staff, particularly , the lesbian staff was impolite and just stares at incoming guests with no greeting or courteousness. Staff on reception needs a lot of hospitality training.
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Date of stay: December 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joan Zanoria, General Manager at Pillows Hotel
Responded 15 Jun 2023
We apologize for the negative experience you had with our reception staff at Pillows Hotel. We strive to provide excellent service to all our guests, and it is disheartening to hear that we fell short of your expectations on this occasion. We take your feedback seriously and will address it with our team, specifically the staff member you mentioned. It is important to us that all our guests are treated with respect and receive accurate information about our rooms and amenities. We apologize for any confusion or inconvenience caused by the misinformation you received. Hospitality and courteousness are qualities we value in our staff, and we will use your feedback as an opportunity for further training and improvement. We appreciate you bringing this matter to our attention, and we assure you that we will take the necessary steps to address it. We genuinely apologize for the negative impression this experience has left, and we hope you will consider giving us another chance to provide you with the high level of service we are known for. If there is anything else we can do to assist you or if you have any further concerns, please feel free to reach out to us directly. Regards, Joan, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff is very accommodating and allowed us to check in early at like 10 am. We arrive at the hotel early and cant wait to check -in this was a big thumbs up. Service is good would definitely recommend this hotel.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joan Zanoria, General Manager at Pillows Hotel
Responded 15 Jun 2023
Thank you for taking the time to share your review of Pillows Hotel. We're thrilled to hear that our staff provided you with a wonderful experience during your stay. Accommodating our guests is important to us, and we're glad we were able to accommodate your early check-in request at 10 am. We understand how valuable it is to have a smooth check-in process, especially when arriving early. Providing excellent service is our goal, and we're delighted that you found our service to be good. We appreciate your recommendation of our hotel and are grateful for your kind words. Should you have any further feedback or requests, please feel free to reach out to us. We look forward to welcoming you back to Pillows Hotel in the future for another enjoyable stay. Regards, Joan, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pillows Hotel Cebu is one of the best property I have stayed so far in Cebu. The property is ideally located near to Robinson Mall, restaurants, Bars and the famous Mango Avenue. The hotel rooms are were comfortable and comes with breakfast. The WIFI is good and strong. Staff are very friendly and cooperative. The only one issue I faced was that there are no electrical points the bathroom and near to the work table. The rooms come with water, housekeeping is great, clean sheets, towels etc. Overall definitely my choice of hotel in Cebu
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joan Zanoria, General Manager at Pillows Hotel
Responded 15 Jun 2023
Thank you for sharing your wonderful review of Pillows Hotel Cebu. We're thrilled to hear that you consider our property to be one of the best you've stayed at in Cebu. Our prime location near Robinson Mall, restaurants, bars, and Mango Avenue is indeed convenient for our guests to explore and enjoy the vibrant surroundings. We're glad you found our hotel rooms comfortable and appreciated the inclusion of breakfast. It's great to know that the Wi-Fi provided met your expectations and provided a strong connection. Our staff takes pride in delivering friendly and cooperative service, and we're delighted to hear that they made a positive impression on you. We appreciate your feedback regarding the lack of electrical points in the bathroom and near the work table. We'll take note of this to see if there are opportunities for improvement in our room amenities. Cleanliness is a priority for us, and we're pleased that you found the housekeeping to be great, with clean sheets and towels provided. It's an honor to be your choice of hotel in Cebu, and we can't wait to welcome you back on your next visit. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Regards, Joan, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Old outdated air conditioning that is almost falling out of the wall. No fridge in room. No kettle or coffee making facilities. No power points in bathroom. Very slow internet connection that keeps on dropping out. This is an old outdated Hotel. Plenty of better hotels in Cebu
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Date of stay: June 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Good luck trying to sleep with the constant noise from the outdated air conditioning
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joan Zanoria, General Manager at Pillows Hotel
Responded 15 Jun 2023
Dear Mr Mark, Thank you for taking the time to share your feedback about your recent stay at Pillows Hotel. We appreciate all guest comments as they help us improve our services and facilities. We apologize for any inconvenience you experienced during your stay. Our standard rooms are designed to provide a comfortable and relaxing environment with essential amenities such as air conditioning and a good internet connection. However, we understand that individual preferences may vary, and we offer additional amenities such as a refrigerator and a hot kettle in our higher room categories. Regarding the air conditioning, we apologize for any concerns you had. We have taken note of your feedback, and our maintenance team will ensure that the issue is promptly addressed. We appreciate you bringing this to our attention. As for the lack of a fridge, kettle, and coffee making facilities in your room, we would like to inform you that these amenities are available in our higher room categories to provide a more extensive range of options for our guests. We understand that this may not have met your expectations, and we apologize for any inconvenience caused. Regarding the power points in the bathroom, we regret any inconvenience this may have caused. Due to safety considerations, power points are typically located outside the bathroom area in our hotel. However, we appreciate your feedback, and we will evaluate the feasibility of providing additional power points in the bathroom. In terms of internet connectivity, we strive to offer a reliable and efficient service to our guests. We apologize for any inconvenience caused by the slow and intermittent internet connection you experienced. We continuously monitor and improve our internet infrastructure to ensure a smooth browsing experience for our guests. We appreciate your recommendation and understand that different guests have varying preferences when it comes to hotel choices. We strive to provide a comfortable and enjoyable stay for all our guests. We take your feedback seriously and will use it to further enhance our facilities and services. Should you decide to stay with us again, we recommend considering one of our higher room categories, such as a suite, which may better meet your specific needs and expectations. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back to Pillows Hotel in the future. Warm regards, Joan, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Management accused and charged us of the stains on their linens.
We have no idea that you have to check if linens are free from stains before using them. I guess this a modus of their staff. Be very careful of using their linens since they have used to in this kind of modus
We have no idea that you have to check if linens are free from stains before using them. I guess this a modus of their staff. Be very careful of using their linens since they have used to in this kind of modus
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Date of stay: March 2017Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had the chance to stay during the Sinulog festivities at Pillows Hotel and all I can say is they are very ORGANIZED! Commonly visitors coming for the festivity would expect a chaotic check-in, long queuing during registration, delayed breakfast service, rooms getting unattended for cleaning etc... ect... ect.... But with Pillows Hotel my expectations were wrong :) Upon check-in my room was ready and was pre-cooled!!!! Breakfast service were sent through room service because I guess their cafe is quite small to accommodate more than a hundred guests which was still fine though I didn't had the chance to enjoy the ambiance of their little cafe but twas ok part of their planning for the Sinulog, during the Sinulog day to our surprise we had Sinulog Survival Kit which we did not expect to receive it had the colorful holi powder, two bottled water and a fan!!! Cool and Cooolorful hehehehe! They also had a cut and style artist at the lobby, a gift shop where I bought the matallic tattoos... Oh! I appreciated the wristbands which were distributed to guests which was a compliance to be worn when we come back to the hotel for identity, first I find it funny but on second thought it meant that the hotel was very concerned with our safety to prevent outsiders from coming to the hotel, it was a nice touch :). When we check-out the hotel on a Monday, the lobby was so clean as if there was no festival the day before, breakfast was still served at it's best no delays.. Hotel staff were energetic with wide smiles bidding us farewell... Thanks Pillows Hotel for the wonderful and spectacular experience!
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Date of stay: January 2015Trip type: Travelled with friends
Value
Rooms
Service
Room Tip: I guess high floor?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deposit is 1000 peso, and make sure you have housekeeping check off/count everything in the room when checking in. I had to let them inspect my luggage to prove that I did not take one of their hand towels, when in fact there was only one when I check in.
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Date of stay: February 2017Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I dont think so unless its underground but there is parking outside and they do have security guards 24 hr so i wouldnt worry about security
I cant eat it all asked a question Aug 2019
Greater London, United Kingdom720 contributions83 helpful votesHi how far is Ayala and Robinsons Malls?
Robinson is within five minutes walk. Taxi needed for Ayala 10 to 15 mins Php 110
No ^^ but it's near a square with lots of other shopping malls.
Yes, guess and staff are friendly.
Hi. Yes SM Seaside is about 5-6 km from Pillows Hotel. It will take 13-15 min, by taxi. Taxi is not expensive in Cebu, and the driver always start the meter. Have a nice trip.
Frants
"Good luck trying to sleep with the constant noise from the outdated air conditioning "Read full review
"A high floor. Our last visit we were on 2nd floor and noise from downstairs garage of Staff etc talking carried through our air con unit."Read full review
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PRICE RANGE
RM 90 - RM 103 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
43
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Pillows Hotel
Which popular attractions are close to Pillows Hotel?
Nearby attractions include Fuente Osmena (0.4 km), Mango Square Mall (0.5 km), and Sachiko's Little Kyoto (0.3 km).
What are some of the property amenities at Pillows Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Pillows Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Pillows Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Pillows Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Pillows Hotel?
Conveniently located restaurants include Buko Seaside Bar and Restaurant, Billy’s Sport Bar, and Meatogether Ayala Malls Central Bloc Cebu.
Does Pillows Hotel have airport transportation?
Yes, Pillows Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pillows Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Cebu Island.
Which languages are spoken by the staff at Pillows Hotel?
The staff speaks multiple languages, including English and Filipino.
Are there any historical sites close to Pillows Hotel?
Many travellers enjoy visiting Yap Sandiego Ancestral House (2.0 km), Fort San Pedro (2.7 km), and 1730 Jesuit House (2.1 km).
Is Pillows Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.