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#5 of 52 hotels in Lapu Lapu
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Synonymous with luxury and personalized service, Crimson Resort and Spa, a 5 star beach front resort is the new destination to experience. Nestled in one of the country's most prestigious tourist destinations, this exclusive piece of paradise is just 15 minutes away from the Mactan International Airport.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
Filipino
Location
Seascapes Resort Town, Lapu Lapu 6015 Philippines
Crimson Resort and Spa Mactan
6,694 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled on a picturesque beachfront, the Crimson Resort and Spa Mactan is lauded for its tranquil gardens and comprehensive amenities, ensuring a serene getaway. Guests commend the resort's cleanliness and the spacious, comfortable rooms, although a few note the decor could be refreshed. The staff's friendliness and efficiency receive high marks, despite occasional service hiccups.
While opinions on value vary, the resort's amenities, including the pools and dining options, are often celebrated. The hotel's atmosphere, with its romantic villas and lush gardens, contributes to an exceptionally welcoming stay.
Location
Picturesque
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Friendly
Amenities
Outstanding
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The Crimson Resort and Spa is located near the airport on the Mactan Island of Cebu. The location is quite secluded so public transport is not readily available. You will reply on Grab or the regular taxi. There is a regular charge of Php 100 plus the flag down rate. The property is very nice and well maintained. It has two huge, beautiful swimming pools, one located near the beach and the other one in Crimzone. We had a deluxe room with a king-size bed and it has its own shower and bath tub. Our only issue is the toilet bowl as you will hear a funny sound once you sit down. The staff is all courteous and the service in the restaurant is excellent. Once you checked in, they will ask you what is your preferred time for the cleaning of your room and I specifically requested 9-10 am. The schedule however was not followed by their housekeeping for some reason. On the first day, the lady showed up at around 10 am and apologized for being late. On the second day, she did now show up and I am not sure what time our room got cleared. However, the cleaner did not leave any fresh towels :( so I had to call the housekeeping.
In terms of following COVID-19 health protocols, I can say that we felt very safe as the property is not overcrowded, the staff wears their maks all the time and the room was properly sanitized before we were allowed to check in. Their buffet is managed by staff so the likelihood of contamination is less.
The food is great, we enjoyed the buffet breakfast which came with the room. We also availed of their happy hour on our second day, which is a good this as the following day we had to leave due to Typhoon Odette. As we realized that being stranded given the typhoon, we decided to leave a day early and for the rebooking of our flights, I tried coordinating with their concierge as I wanted some intel on the flight cancellations. They were helpful and sincere, however, I was informed that they had no staff at the airport around that time and if I wanted to, I need to hire one of their vans to send staff. Realizing that it is more complicated to ask for their help, I rebooked our tickets online for an afternoon flight.
Overall, we had a good experience staying in this property, if not for Typhoon Odette, we would have enjoyed our 3 nights 4 days accommodation which is already fully paid with no offer of being reimbursed or partly discounted. I highly recommend the hotel for couples and families.
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Date of stay: December 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Didier Belmonte, General Manager at Crimson Resort and Spa Mactan
Responded 12 Jan 2022
Dear GlobeTrotting458254, Thank you for staying with us and making us part of your anniversary celebration. We're sorry you had to cut short the holiday due to the typhoon. We're glad you enjoyed your time here though especially the room, the amenities and breakfast. We hope to welcome you back again in the future when you're in Cebu. Sincerely, Didier Belmonte
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We loved our stay at Crimson. Our room was extremely spacious and comfortable. The food at every restaurant here is AMAZING. We ate at Azure every night and never tired of the food. The breakfast buffet has an incredible spread of western and Asian cuisine. We were able to get sun beds by the pool or beach every day. And the staff, especially Han, Nam, James, and Jas, were very attentive. They were so kind to us and were especially thoughtful toward our friend who was here for her birthday. But truly, everyone we encountered was genuinely kind and ready to say hello or offer their service. Additionally, a few of us got spa treatments and were so impressed by the quality and grounds of the spa. Finally, when I needed to go to town to make a purchase, the hotel was able to offer a free shuttle or relatively inexpensive car service to take me. We really loved our four nights here.
Our only concern was their implementation of the adults only pool. Since they have two pools that allow children, it would have been nice to have one pool that was only for adults. The infinity pool has a sign that says adults only, but it was not enforced by the lifeguards on duty.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Didier_Belmonte, General Manager at Crimson Resort and Spa Mactan
Responded 2 Feb 2020
Dear Tluthringer, Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service. Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. Sincerely, Didier Belmonte General Manager
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I think it really depends on what you are looking for. This resort appears best for families. There are 250 guest rooms so it felt busy all the time and it was crowded and noisy some of the time.This can also meaningfully delay the check in/check out time. I also felt that the main pool was a bit gross because of the sheer number of people in the pool. The hotel counteracts this with high power cleaning at night where the smell of the solution is overpowering if you are just trying to sit near the pool and relax under the stars. The beach is really small, it felt like fake sand had been used and the seating optoins weren't ideal so that was a lit bit disappointing. The room was spacious but nothing special.
Having said this, we were a late booking and the hotel was able to accomodate us and sort out a pick up at the airport very quickly. We were able to check in early and check out late. The spanish restaurant was excellent. The spa and the outdoor spa area was fantastic. We actually booked in more than once at the spa and spent a long time relaxing in the outdoor area because the first experience was so great. It was nice to have a gym.
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Date of stay: September 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Didier Belmonte, General Manager at Crimson Resort and Spa Mactan
Responded 8 Mar 2020
Dear Constantlyontheroad, Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. Your comments and suggestions were duly noted. It is our privilege to have been given the chance to offer you our heartfelt service. Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. Sincerely, Didier Belmonte General Manager
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Everything was perfect. Even pre-check in, they were very responsive and they took notes of my request, which they delivered.
Our pick-up — the driver asked if we wanted to drop by somewhere which we appreciated because we wanted to buy lechon on the way. Our check in was smooth. Our bags were disinfected while we were checking in. The concierge was friendly and informative and was upgraded maybe because I indicated that we were on our honeymoon. We didn’t have to carry anything and we were dropped off to our room via a golf cart. We were very comfortable.
The deluxe room — it was sanitized and everything was labeled that they were. Complete even with a separate bag for our disposable masks. The room was complete with a drying rack outside for our swimsuits, Nespresso machine with pods, blower, TV with movies which we took advantage of, tub (with TV).
The private villa — my only regret was not checking in initially in a villa. I loved our villa so much. It was so spacious with a dining area, living room area, kitchenette with Nespresso machine and pods, 2 aircon, 3 TV, automatic toilet with built-in bidet, a lounge chair outside and our very own pool. It was so relaxing!
Restaurants:
Saffron Café — the only time we ate here was for breakfasts. The spread was great and it was safe.
Azure Beach Club — a lot of choices, super yummy and super affordable!
Enye — this is now my favorite restaurant! The vibe was great, the service was great and the food was super!!! I suggest you order the Jamon Iberico (best cold cut I know), paella — the best I’ve had and a whole lot lore!
Request — celebration surprise package. I’m happy because they didn’t include this in the check in charge so my husband didn’t have an idea. The cake was yummy and they included cookies plus balloons. It was very convenient since I didn’t have time or the capacity to go out and plan a surprise.
Overall: One of the best hotels I’ve ever been in. Service was the best. I will definitely be back and will try their other locations.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Didier Belmonte, General Manager at Crimson Resort and Spa Mactan
Responded 24 Mar 2021
Dear Madgeaguilar, We are very grateful for the wonderful words you have for our resort and for our team. We are immensely pleased that you have made us part of your husband's birthday surprise and your honeymoon. Indeed, our villa is the best way to experience Crimson and we are thankful you enjoyed this experience. We look forward to welcoming you back here in the future. Sincerely, Didier Belmonte
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For a deluxe accomodation, the room has a very comfortable, cozy bed, huge bathroom with tub and cable tv!, and a really good air conditioning system. The room was sanitized really well, and they even provide sanitizing kit with hand sanitizer, sanitizing tissue, and mask. The kids enjoyed Crimzone very much, and it is not very crowded because you have to have prior appointment to control the number of kids using the place. The pools are are really refreshing and just the right deepness for kids and adults alike. The kids loved the infinity pool! The beach area is scenic and very relaxing. We had our dinner at Azure and enjoyed Nasi Goreng and Bollywood pizza a lot! Kudos to the chef. Breakfast was a bit crowded, but the tables are distanced really well from each other. Food was sumptuous, and I appreciate the fact that they offer BACON! :D But, what makes Crimson excel compared to other resorts we've been, are the staff. Very approachable, helpful and courteous. Everywhere we meet, from gardener to waiters, to bellboy, etc., they always have a smile on their faces and greet you, Good morning/afternoon/evening. That simple act/gesture can really make your day. :)
Thank you, Crimson. This was our second time in your resort (the first one was a day use}, but we still want to go back for more. We will come again.
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Date of stay: March 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Didier Belmonte, General Manager at Crimson Resort and Spa Mactan
Responded 28 Mar 2021
Dear Milotlimpag, Thank you for choosing us for your family's stay and for taking the time to share your wonderful experience with us. It's such a pleasure to know you enjoyed the room, the facilities, food, and activities that we offer. Indeed, our team is our best asset and as a Filipino brand, we always want our local guests to feel welcome and comfortable. Looking forward to welcome you and your family back to Crimson soon. Sincerely, Didier Belmonte
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Me & my husband just wanted to celebrate our 3rd Wedding Anniversary and decided to try out Crimson Resort. We knew their food was great, but wanted to try staying for a night. We ended up booking for another night’s stay because overnight ain’t enough. Their room was well sanitized, even left a message for their guests assuring what steps they did to sanitize the place; plus they sent us a cake greeting us a Happy Anniversary. All these small things count a lot. To cap our day, we tried their massage at Aum Spa, perfectly relaxing! I’d like to extend our THANK YOU to the warm and pleasing staff of Crimson Resort Mactan for their excellent service & of course, for making our Wedding Anniversary celebration a truly memorable one!
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Didier Belmonte, General Manager at Crimson Resort and Spa Mactan
Responded 27 Jun 2021
Dear MacariolaDianneH, Thank you for making us part of your anniversary celebration and for taking the time to share your wonderful feedback with us. It's such a pleasure to read about your stay and we are glad you felt comfortable throughout your time in the resort and enjoyed the services we offer. We hope to welcome you back again for another stay in the not so distant future. Sincerely, Didier Belmonte
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I don’t know where to begin with my review since everything is excellent at this resort. Upon arrival, the check-in is hassle-free despite not paperless. No queue, and it was completed under 10 minutes. The room is spacious, sanitized, and clean. Not many people are crowding or converging, peaceful and quiet, ideal for relaxation. Azure Beach Club serves fantastic food (I ordered the ribeye steak and grilled ribs) and a good selection of drinks. Except for the kitchen staff not wearing the face mask the proper way, I wouldn't have any complaints. The beach is not as refined as what you expect, but it is an excellent beach to dip and enjoy the salty water. The people don't need a review because it also offers relaxation on a lazy afternoon. The staff is as excellent as the place that is always willing to help. Kudos to Darryl of Azure for bringing food and drinks, whether you are at the beach or by the pool!
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a lot of fun with our stay. There are however a lot of things that can be improved on. We were checked-in from Feb 14-16, 2021 on the days before, I had inquired about the on site restaurants Valentines offers, as we have a 5 yr old kid with us and also what the menu will be as I don’t eat beef, and would it be better at Saffron, the reply I got was ok we will reserve for you at Saffron with no time of reservation. We decided to dine at Ibiza Beach Club where our daughter can order ala carte or buffet but she was treated to a free 10 course Balearic buffet. In the weekdays you can’t dine at Enye or have drinks at the Rock Bar since its only open on weekends that was ver disappointing. The room itself is ok but the luggage rack needs to be sturdier and the blue light on the USB port is very bright when all the lights are out. The shower cubicles’ flooring is is either not low enough but the door won’t close that allowed the water to splash outside until it pools its very dangerous, also means some parts of the flooring is not even so that the water pools on two areas. The Azure Beach club server trainee Raine was very nice and accommodating as she always patiently waits for us to order.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Didier Belmonte, General Manager at Crimson Resort and Spa Mactan
Responded 18 Feb 2021
Dear Bernadettea353, Thank you for spending your Valentine weekend with us and for taking the time to share your feedback with us. We sincerely appreciate that you bring this to our attention so we may be able to improve our service. We would also like to apologize for the shortcomings in providing you and your family with proper arrangements for your dinner. We have discussed this with our team to make sure guest requirements and preferences are attended to with care. We hope to have the opportunity to welcome you back and make up for the experience. Sincerely, Didier Belmonte
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I didn't look forward to my stay at Crimson Mactan as much as in my other resort trips in Mactan. After checking out reviews from various sources online, I was left underwhelmed. I was certain it was going to be another ordinary weekend. This experience surprisingly took a big 180.
Check-in was such a pleasant experience with Elmar (Director of Rooms). He took note of our requests and gladly accommodated them and gave that reassurance they their team are there should we need any other assistance. Throughout our stay, the warm courtesy extended to us was very much consistent with all the staff around the resort. Everyone was very helpful.
The room that we had was quite spacious and I really appreciated the big bathroom. It's not the most impressive in terms of maintaining the interiors but the space makes up for it.
Throughout the resort the landscapes were better maintained and looked immaculate despite the reduced staffing in most resorts because of the pandemic.While the property was expansive, most of the commom areas were not as big compared to the rest which tend to create crowds during peak hours. The beach and pool area tend to get crowded from 7 am to 11 am and from 3 pm to late in the afternoon.Given the current situation crowds were managed well where staff were constantly ensuring proper distancing was observed and that guests were reminded to wear masks particularly in enclosed areas.
F&B staff were very attentive. They guys over at Azure made awesome drinks and were awesomely helpful, accommodating and attentive (Happy hour starts from 5:30 to 7:30 PM with tables on a first come first serve basis) . Food was equally great with good portions. I suggest spending sunset until dinner here with some nibbles as the restaurant area tend to get crowded. Breakfast is served early at 6:30 AM. Best to go as soon as they open so you can dine al fresco as Saffron gets full around 7:30 AM on a weekend.
Overall, this was a very restful and enjoyable experience. Crimson proved me wrong and showed how great hospitality and service can make a great lasting impression.
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Date of stay: March 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Didier Belmonte, General Manager at Crimson Resort and Spa Mactan
Responded 1 Apr 2021
Dear Maxwell-l-o-l, Thank you for sharing your feedback with us. We are extremely pleased that we were able to meet your expectation and turned your initial impression around. Indeed, Azure and the rock bar is the best place for sunset chill and we are glad you enjoyed your time here with your favorite drinks. Thank you once again for taking the time to share your experience and we will look forward to welcoming you back. Sincerely, Didier Belmonte
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first, their website offered cheaper rates than booking sites. and when there was something wrong with my online booking, i was assisted by its staff.
staff i met were warm, accommodating and helpful.
i like the native accent in the headboard. i love the sheets, the nespresso machine, spacious bathroom with the tv inside.
location is somewhat expected to be distant.
the clean, clear swimming pool with the kalachuchi flowers falling from the trees nearby with the view of the ocean was a site to behold. pool attendants were also ready to assist with the towel needs.
white sand shoreline is a good place for a view of the sunrise or sunset. numerous, large recliners with foams were also a big plus.
gym was clean and had enough equipment that can be used.
my best experience with crimson resort was in the pool. it just made me enjoy swimming and smelling the floating flowers.
i think the cuisine and its menu in the restaurant could be improved. locals like me would appreciate uncomplicated food in the menu.
but overall, i loved my stay. it was serene. i felt my late husband was there to celebrate our 25th year with me. im planning to bring my kids next time.
thank you
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Date of stay: January 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Didier Belmonte, General Manager at Crimson Resort and Spa Mactan
Responded 7 Feb 2021
Dear Teshirlz, Thank you for spending your 25th anniversary with us. We are happy that you enjoyed your time alone and that somehow we help made your celebration a pleasant one. Thank you for all the compliments and the feedback. We will share your thoughts on the menu which will help us improve our service especially for our local guests. We will look forward to your return visit with your children. Sincerely, Didier Belmonte
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There are more places to choose from in the Lapu Lapu area.
PRICE RANGE
RM 705 - RM 937 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crimson resort and spa, mactan hotel lapu lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
290
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
