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4.5
#4 of 52 hotels in Lapu Lapu
Location
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Value
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Shangri-La Mactan, Cebu is lauded for its cleanliness, exceptional service, and inviting atmosphere that caters to both relaxation and entertainment with cultural shows and live music. While guests have called out the need for room updates, the comfort and cleanliness are still appreciated. The resort's location is favored for its scenic seclusion and family-friendly environment.
Travelers rave about the extensive amenities, though some feel there's room for improvement. However, the pricing is a point of contention, with many finding it steep and expressing concerns over hidden fees.
Location
Picturesque
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
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This resort was absolutely beautiful, the grounds, facilities, snorkling right on your doorstep plenty of fish and coral to explore. the private beach was so relaxing and very much enjoyed by my teenage children,the blue water was amazing so clear and clean. We had a partial Seaview connecting room spacious and very clean as expected. We had our own in room coffee machine ❤️it. some of the staff where soooo helpful and some couldn’t be bothered especially in club lounge very disappointing. Club lounge is where Shangri La feel way below standard. I’ve never been in a club lounge all around the world even in other Shangri la destination where the selection of food/snacks and drinks was minimal. I highly recommend a staff member go visit and learn and see The Le Meridian in Kota Kinabalu club lounge if I can rate 💯 I would give more In product and service. Your staff couldn’t bother them selves on more than one occasion to even ask what we would like or if they can assist in anyway even though was empty, very disappointing. We walked out twice in our stay. The variety was exactly the same 4 trays with minimal tiny sweets on each tray all day till night, some biscuits, whole fruit on side who has time to peel fruit and dirty hands I think Should be cut up in a hotel,tea/coffee and drinks.. Not worth the upgrade. Iam going to place a seperate review to the outstanding staff/chef who I applaud for the food and excellent service from staff that sit you down as you arrive to the whole team inside that go well beyond there time to make you feel as a welcomed guest in the Tides restaurant, I thank you all. 😘 Being a member for over 15 years I only stay Shangri La on most of my oversea trips so I know your high standards to your guest in making them feel comfortable and special. Iam sure you’ll fix this embarrassment in club lounge for your future guest. I highly recommend your hotel and definitely will come back ❤️ it.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-LaResortCebu, General Manager at Shangri-La Mactan, Cebu
Responded 13 Feb 2020
Dear Khadijee, Thank you for taking the time to share your wonderful feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short in our service. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We’d really love to welcome you back and see you write more blissful memories in the sand. See you in Cebu! Sincerely, Christian Nannucci - General Manager
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We always make sure to include in our yearly bucket list to stay in Shangrila Mactan for our wedding anniversary and thankful that despite the pandemic God gave us the provision to still celebrate it here. This year’s stay was even more meaningful becuase despite the struggle in tourism, Shangrila still put their guest at the top most priority doing all the safety protocols and utmost attention in sanitizing the entire resort especially the rooms giving you the peace of mind for your kids and senior love ones. Cebu locals are extra previledge to avail of the beauty of the resort and the extra extra perks in this season of pandemic. Shout out to Julie Ann (Manager) for going the extra mile in ensuring the guests safety and also to Ms. Nica who’s always caring eversince! More power, Shangrila Mactan!
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Nannucci, General Manager at Shangri-La Mactan, Cebu
Responded 13 Dec 2020
Dear Kate, Fantastic review! Nothing brightens our day more than reading positive reviews from our loyal guests. Thank you for coming back again for your wedding anniversary, and we appreciate that you feel safe in our premises. We're delighted to know that our Shangri-La Cares Commitment has given you and your loved ones peace of mind during your stay. Thank you for appreciating the team, and for acknowledging the excellent hospitality of Julie and Nica, I will certainly share this to them. We hope to welcome you back again soon! Sincerely, Christian Nannucci General Manager
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Stayed here with my 2 young children and my parents to celebrate my 40th birthday and enjoy a short 5 day break together. It was very busy and sometimes crowded but it was CNY weekend so we did expect this. Breakfast wait times can be 10-20 mins as I've heard similar experiences at check in. However the resort is quite large with many things to do. Good choice of bars and restaurants (Fish platters in Cowrie Cove were great). Excellent beaches with fish feeding and boat activities. The play place is divided into two so the toddlers can play away from the older children. Also has an arcade with games and air hockey, tokens cost 100 peso for 10 games so very cheap and easily keeps the kids entertained. The staff are very good, attentive and always smiling. My family and I had an amazing time and will be back again. I highly recommend this resort to other families but also couples who want to enjoy the peace and quiet. There is something for everyone to enjoy. Recommend the half or full day boat trip with fun fishing and snorkeling - can be booked at Scotty's place on site.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-LaResortCebu, General Manager at Shangri-La Mactan, Cebu
Responded 2 Feb 2020
Excellent review! Receiving guest recommendations always brightens up our day – thank you for your kind words about the resort, our restaurants, rooms, facilities and most especially, our staff. I’m thrilled to know you had a fantastic holiday with us, and we can’t wait to welcome you back here in your favorite seaside address.
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The positives for this hotel are the high standards of food, range of restaurants, cleanliness and beautiful beach front location with stunning coral reefs. However the rooms are very tired fro a 5 star hotel and you have to pay for everything!! Even water in the restaurants was charged for, and was 6-7 times the cost of what we had been paying outside of the hotels and more than a bottle of water in London! This was shocking for us as it was the 4th hotel we had stayed in on our trip and the only one that refused to provide free water in heir restaurants. For a hotel that claims to be sustainable it is also disappointing that they adding significantly to plastic waste by serving plastic bottled water! You will also find yourself needing to pay for Pool (£5/half hour!!!), table tennis and mini golf (over £10 each!) this is quite possibly the only hotel resort i have ever been to where you have needed to pay for these types of activities, and certainly the only one on our trip. Finally the trips they offer are over 5 times the price of the same trip you can book online! As the only 5* hotel on Cebu it doesn't leave much of a choice, perhaps this is why Shangdi La feel like they can get away with charging extra for absolutely everything.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-LaResortCebu, General Manager at Shangri-La Mactan, Cebu
Responded 16 Feb 2020
Dear L7926WXlucys, Thank you for sharing your experience with us, of course I was concerned to learn of the disappointment you experienced during your stay. Please be assured that we will continue to work in making our guest experience better. I have taken note of your comments and rest assured I will follow them up with my team. I do hope that you will consider staying with us again in the future. Should you wish to email me directly you may reach me at christian.nannucci@shangri-la.com Sincerely, Christian Nannucci - General Manager
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We love our experience at Shangri-la Mactan. Couples and families will definitely enjoy the beautiful hotel and world-class customer service here. Beach is really well-maintained and since it’s a marine sanctuary, you can feed the fishes. Fish feed is free at their beach kiosk.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-LaResortCebu, General Manager at Shangri-La Mactan, Cebu
Responded 13 Feb 2020
Dear Princesssalviag, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Nannucci, General Manager
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We stayed here for 5 nights in an Ocean Wing club room. Loved this room very spacious and luxurious in an older world charm, which is classical. The staff went beyond to serve. There was nothing they could not do for us. As an example when the WiFi went down they provided a portable WiFi devise when we told them we needed to maintain communication with our company.
The 40 acrea grounds are magnificently managed, the private beach was clean each day, the reef fish were unbelievable, very magical.
We enjoyed all the restaurants and the service and food was of the highest standard.
The spa is this hotels hidden gem, its vast, one of the biggest I've been to. The treatments were wonderful, they even severed us lunch in a very private small pool area. Fantastic. We'll done Shangri LA.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-LaResortCebu, General Manager at Shangri-La Mactan, Cebu
Responded 23 Mar 2020
Dear Martin, Your kind words remind us exactly why we do it. It’s lovely to hear that all aspects of your tropical getaway were up to expectations and we couldn’t be happier that you chose to spend your time with us. Our resort does provide for the perfect escape and how wonderful you enjoyed every minute of it. We look forward to welcoming you back for another unforgettable vacation soon. Sincerely, Christian Nannucci General Manager
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Shangri-La has always lived up to its name as a 5-star hotel that puts its customers above everything else. I was impressed with the hotel’s security because vehicles are thoroughly checked upon entry, and guests’ bags have to pass through a scanner every time they re-enter the hotel. Our room was very clean and smelled fresh when we arrived, and a wide selection of different cuisines is available for its guests. Aside from the hotel’s nearness to the airport, getting a cab or Grab is very easy. Because the Shang Mactan used to be the country’s biggest resort, guests can spend their entire stay there without having to leave the hotel premises. Their rates are reasonable (I call it affordable luxury), and the staff very helpful. The employees are not used to speaking Tagalog though so perhaps they can brush up on that.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip:Do an early check out to avoid the queue.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 5 Jun 2022
Dear kristiner_1972, Thank you for your much-appreciated review regarding your experience at Shangri-La Mactan, Cebu! Guests like yourself are the reason we strive to deliver a delightful stay. On behalf of the whole team, we truly appreciate your remarkable and generous feedback especially on our security protocols, location and facilities. Once again, thank you for your patronage. We hope to see you on your next visit! Regards, Dave Junker General Manager Shangri-La, Mactan Cebu
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Our sony action cam has been robbed from our room. When the management came to our room and to talked to us, they promised us that they will show us the cctv footage. Our room is at the corner and there’s a cctv near our door. But we are so disappointed that after 2days of investigation they changed their mind and they said that they cannot disclose the cctv to us. We are 101% sure that we didn’t take it outside the room because we left the underwater accessories of it at home so we can’t use it at all. It was placed in the table near the tv and kept inside the ziplock pouch (which is transparent). But when we are packing for check out, only the ziplock pouch of the cam was left in the table. It disappeared in the air! We had a wonderful time in shangrila mactan, the staff are so kind and helpful which makes our stay so comfortable. And I’m sad for these hardworking people who does their job truthfully and just getting damage by this kind of people. Robbery in this hotel is REAL. This is the first time that happened to us. I will still recommend this resort, and in-fact, I have already booked a room for my sister as gift. Just need to be extra careful with your belongings. Giving 5 star for the rest of hardworking people in this resort and the beautiful beach and facilities. Hope they can stop this robbery as it really damaging their name.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife stayed for 10 days as a quarantine arrival at Cebu. The room was nice, with balconies on two sides and lovely views. Two problems with this visit: (1) the food was poor - Shangri La seemed to be cutting down on costs by delivering cheap street food. If you were confined to a room for 10 days, would you like heavy carbs with rice three times a day? No vegetables either. After a couple of days she negotiated getting fruit and veg instead of the rice. (2) The service was really poor - most calls to reception resulted in zero action. It took follow up calls to get the service staff to do anything. I had arranged a supposedly nice hotel for my wife to undertake her mandatory quarantine, but her experience was typical of a budget hotel, albeit with a nice room. Look at the food pictures - this is what Shangri La Mactan feeds its guests...
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Date of stay: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ShangriLaMAC Resort, Other at Shangri-La Mactan, Cebu
Responded 29 Sept 2021
Dear DJBadger, Thank you for taking the time to share your wife’s experience with us. It is disappointing to know that we did not deliver the food quality you and your wife have come to expect from us, and it is even harder to hear we have disappointed loyal guests. We put our staff through extensive customer service training so we’re saddened to hear this. The lapses in our service are certainly not reflective of our Shangri-La hospitality. We’re normally known for our exceptional attention to detail, and we regret that in this rare instance, we missed the mark. Trust that I will personally be looking into all the areas that need correction with my team. Please accept our sincere apologies. We are proactively taking steps to ensure we maintain our high standards of food quality and customer service in the future. We hope that you can give us another opportunity to provide you with a more delightful experience on your future stays at our resort. Should you wish to provide more details about your stay, please feel free to get in touch with me personally at dave.junker@shangri-la.com. Sincerely, Dave Junker General Manager
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It’s always nice to come back here after the Covid closures. The place when me and my partner Steve met. (It’s like Every year we try and make sure we can stay and come back here) . Sad to say but the resort were hit by the Typhoon Odette and you can definitely see the damages from it. But the resort were doing the renovations when we left there. Staffs need not to forget to greet their guests.(coz we observed that it’s lacking again)
Overall, we still love staying here and looking forward the Ocean Wing will be available. JuVy from Housekeeping always make sure we have a clean room and drinking water supplies. (8043)
Hoping next time when we come back it’ll be a lot better.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 3 Apr 2022
Dear RoshiR, We are truly humbled by your 5-star feedback. On behalf of the whole team, we would like to thank you for choosing to stay with us and for considering Shangri-La as your home away from home. We are glad to be part of your cherished moments. Juvy will definitely get the commendation he deserves! I will be discussing your concerns with our team, to ensure that we address such setbacks for a more delightful stay for all our guests. We can’t wait to have you back. In the meantime, do stay safe and we'll definitely SEA you soon! Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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There are more places to choose from in the Lapu Lapu area.
PRICE RANGE
RM 1,110 - RM 1,397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s mactan hotel lapu lapu, shangri-la`s mactan resort and spa, shangri las mactan hotel, shangri la cebu, shangri la mactan, shangri las mactan lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
530
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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