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Shangri-La's Mactan Resort & Spa

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$316*
US$278*
Great Deal
US$281*
US$281*
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3,470 Reviews from our TripAdvisor Community

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Showing 2,608: English reviews
Start your review of Shangri-La's Mactan Resort & Spa
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Lapu Lapu, Philippines
Reviewed today NEW

I regularly use the gym and spa at the resort. Nice people and good facilities. However, the resort is somewhat isolated and potentially vulnerable to terrorism. The main defense is the main entrance. But the security search and sniffer dogs sometimes concerns me because of the unevenness of the inspection. Im not really sure the dogs perform and worry the...

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Helpful?
Thank Marcos P
Reviewed yesterday NEWvia mobile

Friendly staff, awesome ambience, nice breakfast, away from the hustle and bustle of the city of lapu lapu but within a short drive to the city centre. Beach facilities are remarkable. Plenty of options for Sea sports and activities.

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Helpful?
Thank Latheef M
manchester
Reviewed 2 days ago NEWvia mobile

After a bit of a bad start, this hotel was really enjoyable. A lot of the problems I am sure were one off's and to a certain extent not in the control of the hotel itself, although perhaps a little more effort or attention to detail could have avoided these things. The bed linen had blood stains on the duvet...

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Helpful?
Thank Blueuk808
Reviewed 3 days ago NEWvia mobile

I'm a frequent Shangri-la guest because my experiences in their different properties tend to very pleasant, and the level of service usually is top notch. Just this year, I've been to EDSA, Makati, the Fort and Boracay... and I would have to say that our Mactan trip was the most enjoyable by far :). Even if it's an old hotel,...

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Helpful?
Thank 803trinat
Reviewed 3 days ago NEW

it was excellent!! room was clean and spacious, hotel staff are accommodating and polite. Hotel lobby is well organized and hotel location was just less than an hour from where we are living and amenities are excellently great.

Review collected in partnership with shangri-la.com
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Helpful?
Thank judithlibarnes
Metro Manila, Philippines
Reviewed 6 days ago NEWvia mobile

There is always something for the whole family when one stays in this resort ... a beautiful beach for the beach-lovers, peaceful pools, fun pools for the kids, as well as other activities for all ages. It's a complete vacation in one location.

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Helpful?
Thank jolina_sy
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear jolina_sy, I couldn’t agree more – the resort is indeed full of exciting activities, breathtaking vistas, and topnotch amenities, and I’m happy to know that we’ve charmed your family during your recent stay with us. I do hope you stay a little longer on your next visit so you can taste our fresh cuisine, discover more unique places inside...

Reviewed 6 days ago NEWvia mobile

This was our second stay in two weeks and having had a one and half hour wait for our room to be available upin check-in on our first stay we made sure when making our second reservation that we asked the hotel to advise us what time we should arrive in order to be able to go straight to our...

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Helpful?
Thank Mae G
Makati, Philippines
Reviewed 1 week ago

Had a business event with usage of function rooms. The rain did not dampen the supposed to be venue for dinner, the resort was quick to an alternative venue, without hassle. Professional in dealing with guests and attentive in our needs.

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Helpful?
Thank Mary ann H
Chinese PinkAddict in Malaysia
Reviewed 1 week ago via mobile

Birthday visit with family -- my sister and Mom's birthday. Last visit was 10 years ago. They maintained everything perfectly. The grounds, pool, rooms, beach and facilities. Top notch, nothing looks run down, quite a feat for such a hotel by the sea. Took the Panorama Sea View room, worth the payment when you walk in you'll be awed by...

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Helpful?
Thank PinkAddict
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear PinkAddict, Belated happy birthday to you, and thank you for the marvelous review! :) I agree with you – like fine wine, the resort only gets better with time. It’s such a delight to hear high remarks from a returning guest like you. Having visited the resort ten years ago, I’m glad you still felt the same Shangri-La bliss...

Reviewed 1 week ago

My mom Gemma and dad Eli had their 50th wedding anniversary on May20,2017, with an intimate luncheon for 50 of our closest family& friends. Myres Llido , quality improvement manager and Jomarie Maghari, Tea of Spring F&B manager made it beyond perfect when they assisted us from to hold the affair at Mactan ballroom 1, with food from Tea of...

Review collected in partnership with shangri-la.com
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Helpful?
Thank emickb
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear emickb, It always excites us to create memorable celebrations for our guests, and we are simply thrilled that you found your own experience beyond perfect. :) I’m especially overwhelmed by your outstanding remarks to Myres and Joemari; trust that I will share your message to them and to the rest of the team. We look forward to making more...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: RM1,166 - RM2,225 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Travelocity, Expedia, Agoda, Orbitz, Booking.com, Cheap Tickets, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island - Lapu Lapu
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
54 questions
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the ocean view rooms are great, with special amenities, lounge and front desk.”
mihildawa, 22 May 2017 | Read review
“Ocean wing club room, as then you have your own 8th floor lounge with free drinks and snacks.”
318Michelle, 17 May 2017 | Read review
“Better view of the atrium area”
RazieLanne, 15 May 2017 | Read review
“Ocean Wing, Top Floor”
Stan040, 14 May 2017 | Read review
“get the rooms with a sea view if possible”
567farahc, 12 May 2017 | Read review
5 of 5
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US$278* /night
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Prices are for 1 room, 2 adults
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