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Shangri-La's Mactan Resort & Spa

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$280*
US$258*
Great Deal
US$261*
US$261*
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3,466 Reviews from our TripAdvisor Community

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Showing 2,605: English reviews
Shanghai, China
Reviewed 27 December 2015

... but probably not the best time to experience it, over Christmas, pretty much full to capacity with some 1500 guests. Knowing Shangri-La hotels from China, I guess we have become accustomed to a very high level of service and facilities, to which this one did not quite measure up. Some of the touches were there: a very attentive, helpful,...

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Helpful?
Thank Martin B
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Martin B, Thanks for taking the time to share your comments, of course I am concerned that you have not enjoyed your stay as much as expected. I have noted your comments on our public areas and room, these will be taken into account for future refurbishment plans. That said, I am glad that the team demonstrated the hospitality...

Cebu City, Philippines
Reviewed 27 December 2015

We are currently staying at the Shangri-La. It has been a fantastic experience. Not only are the grounds and hotel magnificent, the food outstanding , but the staff and the service is fantastic. Truly the staff are this hotel's best resource. From reception to housekeeping, the staff are friendly, courteous, helpful and efficient. The staff were particularly kind when our...

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Helpful?
Thank Geoff O
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Geoff, Thank you very much for your wonderful comments about our service; it is always a great encouragement to the team. I will make sure to share these especially with Hannah, Vanessa, Mike, Guia, Eliza, Sarah, Elizabeth and Khael. I hope you enjoy the rest of your stay and look forward to welcoming you back soon. Rene D. Egle...

Zagreb, Croatia
Reviewed 26 December 2015

I have stayed in many hotels around the world during my last 20 years of work, but this was absolutely the best hotel experience I ever had. Staff is extremely polite and pleasant, everyone has a genuine smile and always there to assist. Food in Covery Cove is excellent, sea food is to die for, at very reasonable prices. Pools...

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Helpful?
Thank MatoKus
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear MatoKus, Wow, I am very pleased to read of your exceptional experience! Glad know you were delighted with our food and service. I hope that on your next holiday, you will be able to dine in our other restaurants also - the culinary experience will be just as excellent. Looking forward to welcoming you back to Mactan. Rene D....

Lapu Lapu, Philippines
Reviewed 26 December 2015 via mobile

Was only able to go to Shang at night so I wasn't able to fully appreciate the hotel. Nevertheless, the rooms were impressive and the pool as well. Definitely going back for the beach! However, the stay in Shangri-la is quite pricey and so I wouldn't recommend it to foreign travelers who want the Filipino experience. Shang is nice for...

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Helpful?
Thank pamellegallardo
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear pamellegallardo, Glad to hear that you had a great stay, however brief it was. I do recommend you return and spend a few more days with us so you can enjoy the sunshine and all our other recreational facilities as well. Rene D. Egle General Manager

Metro Manila, Philippines
Reviewed 25 December 2015

Pros: 1. Hotel layout and surrounding are very nice; it is perfect for family vacations seeking different resort activities. 2. The staff are very helpful, attentive, and will try to meet your requests. I remember booking for a Tuesday Garden Tour but it was cancelled as the gardener guide wasn't available that day. Instead, they specially booked me for the...

Review collected in partnership with shangri-la.com
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Helpful?
Thank hching2015
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear hching2015, Thank you very much for your kind words about our facilities and especially the team; I am happy to hear that you were able to experience our garden tour and snorkeling, as well as our spa. Your comments will be taken into consideration as we plan our future refurbishment programs. I hope you can return to try our...

Reviewed 22 December 2015

We had our wedding at the Ocean Pavillion and it was a wonderful experience. The staff took care of almost everything and it was smooth sailing for us. Pity we did not have more time to enjoy the facilities, we will be going back again for sure.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Vincent N
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Vincent N, Congratulations on your wedding! I'm glad to read we were able to make it stress-free- as celebrating milestones should be - and I look forward to welcoming you back soon; perhaps you can celebrate your first anniversary here with a romantic dinner in one of our unique dining gazebos. Rene D. Egle General Manager

Singapore
Reviewed 21 December 2015

This will be our fourth stay at the Shangri- la Cebu. Each time it exceeds our expectations. The greeting from all members of staff is so welcoming that it makes you feel like royalty! Nothing is too little or too big for them and everything is carried out with a big smile. Tides restaurant needs a special mention. The choice,...

Review collected in partnership with shangri-la.com
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Helpful?
Thank puddy888
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear puddy888, Wow, what a great review! I am very happy to know that our resort exceeds your expectations each time, especially with our hospitality. I will be sure to share your kind comments with Joel and Guia in particular. On your next visit, I hope you can experience dining in our other restaurants as well. My team and I...

Cebu Island, Philippines
Reviewed 20 December 2015

A perfect place for the whole family . Nice beach and plenty of swimming pools for adults and kids with a very nice view and landscape . Delicious food and very friendly staffs. We'll be coming back to this resort .

Review collected in partnership with shangri-la.com
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Helpful?
Thank 737rollya
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear 737rollya, Thank you so much for the wonderful words. On your next holiday, I'd like to suggest our Adventure Zone for the children, as well as our roster of exciting daily complimentary activities, which includes snorkeling in our marine sanctuary. I and the team look forward to welcoming you back very soon. Warm regards, Rene D. Egle General Manager

Quezon City, Philippines
Reviewed 20 December 2015

My hubby decided to spend our honeymoon in Shang-ri La Mactan because he said he would like me to experience it like he did too. It was 2nd of my hubby and first for me. Well, the lobby was just so so, but it,s nice because they provide big couch chairs that are comfy, plus there were receptionist that can...

Review collected in partnership with shangri-la.com
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Helpful?
Thank rhaeignonme
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear rhaeignonme, Thank you for the lovely review, I'm so glad you enjoyed an unforgettable honeymoon with us. I'd like to suggest booking a signature treatment at our CHI, The Spa or a special dinner in one of our seaside cabanas; either will be a wonderful way to celebrate your first anniversary. The team and I look forward to welcoming...

Singapore, Singapore
Reviewed 20 December 2015

Had an amazing time here. Awesome kids club for children below 12. The spa is wonderful for parents who wish to relax with kids being entertained in the kiods club. Definitely book the restaurant overlooking the ocean for an aamzing meal. Soft white sand and clear waters. Smiling staff who make u feel at home.

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Helpful?
Thank Richarocks
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Richarocks, Happy to know you had a fantastic time with your family at our resort and I hope that on your next visit you will be able to try our other restaurants for some equally amazing meals. I and my team hope to welcome you back home to Mactan soon. Rene D. Egle General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: RM1,172 - RM2,212 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotels.com, Hotwire, Orbitz, Agoda, Booking.com, Travelocity, Expedia, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island - Lapu Lapu
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the ocean view rooms are great, with special amenities, lounge and front desk.”
mihildawa, 22 May 2017 | Read review
“Ocean wing club room, as then you have your own 8th floor lounge with free drinks and snacks.”
318Michelle, 17 May 2017 | Read review
“Better view of the atrium area”
RazieLanne, 15 May 2017 | Read review
“Ocean Wing, Top Floor”
Stan040, 14 May 2017 | Read review
“get the rooms with a sea view if possible”
567farahc, 12 May 2017 | Read review
5 of 5
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US$258* /night
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Hotels.comUS$261
Orbitz.comUS$261
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Prices are for 1 room, 2 adults
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