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Mercure Arbat Moscow

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Mercure Arbat Moscow
Mercure Arbat Moscow
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1,430 Reviews from our TripAdvisor Community

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Showing 715: English reviews
Penang Island, Malaysia
Reviewed 6 July 2015

This hotel has a great location and I was able to walk to everything I wanted to see - as long as you like walking!! The hotel itself is modern and spotless but it is the front office staff which makes this place special. Everyone I spoke to, and asked questions of, was friendly and helpful and I was very...

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Thank Maksmum
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Let me thank you for sharing your feedback regarding your stay at Mercure Arbat Moscow hotel! We are very glad to know that the hotel met your expectations with its location, restaurant, rooms and especially friendly staff. We are looking forward to welcoming you back at Mercure Arbat Moscow hotel in the nearest future. Cordially, Ada Egorova...

UK
Reviewed 6 July 2015

Review collected in partnership with Accorhotels.com
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Thank gareththomas79
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

London
Reviewed 2 July 2015 via mobile

Good location for hopping on the metro and 2 minutes to Arbat street. Very helpful , friendly staff who were happy to help with our requests. Stayed in two rooms due to an overnight stay in Suzdal and both were of a comparable standard. Don't hesitate to give this one a go.

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Thank hellowheeze
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest, First of all let me thank you for choosing Mercure Arbat Moscow Hotel and recommending us on Tripadvisor.com! We are happy that you liked the location and extremely glad to know that you were satisfied with our friendly service and comfort! It would be wonderful to see you back at our hotel! Warm regards, Ada Egorova General...

Ottawa, Canada
Reviewed 29 June 2015

Very nice hotel! Location is unbelievable: 100 m to Smolenskaya metro, 50 m to Arbat street. Very clean, quiet, and comfortable rooms. Staff is very friendly, always smiling (it is a bonus in Moscow!!!!). It is not a luxury hotel, but it has everything you need to have a great holiday!

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1Thank Nat_4_10
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Nat! Let me thank you for sharing your feedback regarding your stay at Mercure Arbat Moscow hotel! We are very happy that your experience was nice and everything about the hotel – from service to its location – met your expectations. We will be glad to see you back at our hotel on your next visit to Moscow! Best...

Turin, Italy
Reviewed 29 June 2015

Clean, modern hotel, stayed in a queen bed room, the room wasn't very big but quite comfortable. Was in moscow for tourism. The hotel is just 50 mt from Smolenskaya metro station. Definetely reccommend, great value for money. Didn't try the breakfast included rate, just a fresh orange juice (good)and a croissant (not too fresh). But there's a great cafè...

Review collected in partnership with Mercure Hotels
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1Thank teoposti
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for posting your review. We are very happy that you really enjoyed the location of our hotel and our service. Your recommendation of our Hotel on Tripadvisor.com and high evaluation of our service are the best rewards to our efforts! Thank you again and always welcome back to Mercure Arbat Moscow! Best wishes,...

Malta
Reviewed 27 June 2015

My husband and I thoroughly enjoyed our stay at this lovely modern hotel.Hotel is super clean staff very very helpful and go out of their way to help and all speak perfect English which is very helpful.The location is perfect as it is close to all interesting places --most within walking distance or one can use the metro which is...

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1Thank Duers
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for sharing your positive feedback regarding your recent stay at Mercure Arbat Moscow Hotel on Tripadvisor.com! We highly appreciate, that you have chosen our hotel and are very glad, that you enjoyed our service, modern rooms and location. It will be a great pleasure to welcome you back at our Hotel in the...

Bulgaria
Reviewed 23 June 2015

Very nice hotel in Moscow, minutes away from the famous Arbat street and Smolenskaya metro station. There are also nice place to have breakfast in like MM, Shokotaniza etc. There is near by also a very big supermarket Sedem kontinenta where you can find also everything you might need. The hotel itself is a small building, very clean, smells good,...

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2Thank BJ_INT
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! On behalf of the Hotel team, let me thank you for your positive feedback about your experience at Mercure Arbat Moscow! We were very pleased to know, that you enjoyed our location and competent staff. Thank you again and always welcome back to Mercure Arbat Moscow. Cordially, Ada Egorova General Manager Mercure Arbat Moscow Hotel

Monterey, California
Reviewed 23 June 2015 via mobile

My nephew and I recently missed a trans-Siberian from Vladivostok to Moscow and were forced to take a later train. I notified hotels.com - where I had booked 3 nights at the MERCURE - that we would miss the first reserved night. Hotels.com contacted the hotel at my request asking for a refund of the unused night or, at the...

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Thank BrantWilkinson
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for staying at Mercure Arbat Moscow Hotel and posting your feedback about it. We regret that you was disappointed with the terms and conditions of restricted nonrefundable rate, which you have chosen and accepted upon the reservation. Indeed you benefit from the low level of such rate, but at the same time you confirm that...

dubai
Reviewed 22 June 2015

hotel is very well located, between novo arbar and stare arhat. the room are decent, well decorated and brand new. the hotel is located just opposite of the metro. staff is very very nice and helpful.

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Thank Julio M
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Julio! We are delighted to receive your feedback on Tripadvisor.com We are really happy you enjoyed our location and were satisfied with the room as well as with our service. Looking forward to seeing you at Mercure Arbat Moscow hotel very soon! Warmest regards and best wishes, Ada Egorova General Manager Mercure Arbat Moscow

Budapest, Hungary
Reviewed 22 June 2015

We spend there two nights, first they upgraded us to privileged room. The rooms were clean, and nice. The staff is very helpful and friendly. The hotel has a very good location. Two metro station from the Red Square and the Kremlin, one from the Kievskaya, 2-3 minutes walk from Arbat.

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Thank hermione21
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! We appreciate a lot your feedback regarding your recent stay with us. It is a great pleasure for us to meet our Guest’s expectations, whether it is room cleanness or service quality, and we are really happy that you highly valued our efforts! We will be extremely glad to welcome you again at Mercure Arbat Moscow hotel...

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Staying in Arbat

Neighbourhood Profile
Arbat
Crowds of tourists, both local and international take in Old Arbat and its modern and gigantic peer – New Arbat. One reason visitors keep coming is no doubt Konstantin Melnikov’s famous private house, now open to the public and worthy of a visit. After exploring one of the oldest parts of Moscow, avoid the crowds and turn to the side streets and boulevards where calmness and affordable food is plentiful.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities

Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Region: Russia > Central Russia > Moscow > Arbat
Price Range: RM376 - RM1,368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Arbat Moscow 4*
Number of rooms: 109
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Moscow
#6 Luxury Hotel in Moscow
#6 Family Hotel in Moscow
#6 Business Hotel in Moscow
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Arbat Moscow staff and other travellers.
18 questions
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Questions? Get answers from Mercure Arbat Moscow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“city break”
 of 5 bubbles 87rachell, 19 Mar 2017 | Read review
“Great location and friendly staff”
 of 5 bubbles Russoturisto1, 6 Mar 2017 | Read review
“Ask for a quiet room”
 of 5 bubbles LAR60, 4 Mar 2017 | Read review
“some rooms has a beautiful view”
 of 5 bubbles andranikg_13, 24 Nov 2016 | Read review
“Away from street and upper floors”
 of 5 bubbles 801stephen, 14 Nov 2016 | Read review
5 of 5