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Novotel Moscow Centre

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1,046 Reviews from our TripAdvisor Community

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Showing 448: English reviews
St. Petersburg, Russia
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW

Hotel is in the centre of the city, not bad service. Rooms are a little strange-empty minibar, two double beds in? Breakfast isn't the best- no good cheese at all, coffeemachines are working own way. Total rate-suitable.

Helpful?
Thank Greg R
NovotelMoscowCentre, Front Office Manager at Novotel Moscow Centre, responded to this review

Dear Guest, Thank You for your feedback. It will help us to become much better. Your comments about the breakfast were brought up to the attention of our Food and Beverage Manager and we will do our best to offer more variety of dishes at breakfast - cheese espessially. We will also check the quality of our coffeemachines. Thank you... More 

Level Contributor
32 reviews
13 hotel reviews
Reviewed 1 week ago

Hotel was well located close to 2 under ground stations and a main street with plenty of fine restaurants and cafes. We asked about where we could dine and were recommended a Georgian restaurant by the very helpful front office. Every time we wanted to get orientations the staff at different shifts were very patient and gave advice that was... More 

Helpful?
Thank Ashraf S
NovotelMoscowCentre, Front Office Manager at Novotel Moscow Centre, responded to this review

Dear valuable guest, We would like to thank you for sharing opinion about us. Thank you for taking the time to share your opinion. Your comments are very important for the team, as it helps to improve our service for our clients and we are very glad that we met your expectations. We are waiting for you next time in... More 

Beijing, China
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Ceramic or glass cups instead of paper cups would not have been a tall order - these gave the whole thing a cheap feel. The wooden slab for soaps in the bathroom smack of hygiene issues too. However, I found the most disturbing experience was my first impression when the 'doorman' saw me struggling with a suitcase, two bags and... More 

Helpful?
Thank David W
NovotelMoscowCentre, Front Office Manager at Novotel Moscow Centre, responded to this review

Dear Guest, Thank you for choosing our hotel and your feedback about the stay. Please accept my most sincere apologies for the inconveniences caused due to the unprofessional of the security guards. The security of our clients and employees is priority to our organization and it is for this reason that we spend the necessary resources to deliver such safety... More 

Mexico City, Mexico
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 October 2016

Nice place to stay in Moscow. Not far from the center and the metro station is right beside the hotel. Rooms are nice and clean, good size. There is no power outlet in the bathroom, it´s a little bit uncomfortable. The breakfast (buffet) in the hotel is delicious but it´s the same all the time, never changing. The employees were... More 

Helpful?
Thank IrynaFedchenko
NovotelMoscowCentre, Front Office Manager at Novotel Moscow Centre, responded to this review

Dear guest, We appreciate your sincere feed-back and comments about your stay in our hotel. We are glad that you liked our location and rooms. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Baranova Larisa Front Office Manager More 

Europe
Level Contributor
90 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 18 October 2016

stayed for 4 nights at this hotel on a recent trip to Russia. We were a bit unsure as to what the expect standard wise but have to say we were pleasantly surprised with how modern the hotel was. The rooms were extremely clean - (note to Irish hoteliers who could learn a thing or two here) and the breakfast... More 

Helpful?
Thank crestcastle
NovotelMoscowCentre, Front Office Manager at Novotel Moscow Centre, responded to this review

Dear Guest, Thank you for choosing Novotel Moscow Center hotel! Your comments are very important for the team, as it helps to improve our service for our clients. We are really glad that you found our cleanliness, breakfast and location very good! Please accept my sincere apologies for the inconveniences caused by the hard beds in your room. We are... More 

Stuttgart
Level Contributor
82 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 October 2016

This hotel is situated well on the northern part of Moscow on both lines 5 and 9 of the Moscow metro. Hence the access is very convenient. The rooms are fine and the Internet access sufficient for business as well as tourist travel. The staff at the hotel were very friendly and helpful making the whole experience again welcoming.

Review collected in partnership with Accorhotels.com

Helpful?
Thank PeNor
NovotelMoscowCentre, Front Office Manager at Novotel Moscow Centre, responded to this review

Dear valuable guest, We would like to thank you for sharing your opinion about your stay! I’ve shared your comments with my colleagues and we are really glad that you enjoyed your stay with us. We are looking forward to see you next time in Novotel Moscow Centre! Yours sincerely, Baranova Larisa Front Office Manager More 

NA
1 review
Reviewed 8 October 2016

Excellent hotel for the money I paid. Booked this Novotel hotel in advance which made it quite reasonable. Next door to Metro station which takes one to any place around Moscow including just 10 minutes to Kremlin. Very prompt bilingual staff. Breakfasts are no frills but good enough for various tastes

Review collected in partnership with Accorhotels.com

Helpful?
Thank vladimirna
NovotelMoscowCentre, Front Office Manager at Novotel Moscow Centre, responded to this review

Dear Guest, Thank you for choosing Novotel Moscow Centre and sharing your opinion with us. We have already discussed all your comments with our team and we are glad that you appreciated your experience! We are glad that you valued the prices of our rooms as well as location which is also good for businessmen and for tourists. We will... More 

Prague, Czech Republic
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 September 2016

good value for money, a bit oldschool interior as I saw in many hotels in Russia, helpfull and nice staff, breakfast buffet generous and quite tasty, porridge was delicious, also appreciate room upgrade and welcome surprise in my room,

Helpful?
Thank Nada M
NovotelMoscowCentre, Front Office Manager at Novotel Moscow Centre, responded to this review

Dear Guest, Thank you so much for your review on tripadvisor.com! Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. Thank you for such a warm words about our staff and breakfasts. We will be delighted to welcome you back at Novotel Moscow Centre... More 

France
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 September 2016 via mobile

Good location! And - Not friendly staff anymore?!. When we went to hotel, the staff at the front desk did not even said hello, no smile, nothing good for a guests good time. Very poor breakfast buffet with a limited choice and it is for 1100 rub. In a cafe in the neighborhood you can have much better breakfast with... More 

Helpful?
Thank DmitryRobin
NovotelMoscowCentre, Front Office Manager at Novotel Moscow Centre, responded to this review

Dear Guest, Thank you for your review on tripadvisor.com. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. Please, accept my sincere apologies for the inconveniences caused by the rude and unprofessional attitude of the personnel. I have forwarded your comments to the General... More 

Jerusalem, Israel
Level Contributor
4 reviews
3 hotel reviews
Reviewed 20 September 2016

The hotel is located very close to 2 metro staitons that can take you almost to every place in Moscow, 3 stations from the hotel and you are in the heart of the red square and the Cremlin, it is very convenient to take the Aeroexpress train from the airport direct to Beloruskaya train station for only 470 Rubals and... More 

Helpful?
Thank jchahar
NovotelMoscowCentre, Front Office Manager at Novotel Moscow Centre, responded to this review

Dear Guest, Thank you so much for your review on tripadvisor.com! Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. I have shared your comments about staff service, breakfast and wi-fi with the team, so that they are aware of their contribution in helping... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Novotel Moscow Centre is a 4 star hotel ideal for your next business trip or holiday in Moscow. Guests enjoy the benefit of six conference rooms, WiFi internet, a restaurant serving Mediterranean cuisine, two bars and free parking. Unique architecture and interior design create a signature feeling of space enhanced by contemporary decor and modern facilities. 15 minutes from the Kremlin and 30 km from the international airport with a Metro station onsite. ... more   less 

Additional Information about Novotel Moscow Centre

Address: Novoslobodskaya St., 23, Moscow 127055, Russia
Region: Russia > Central Russia > Moscow
Price Range: RM237 - RM536 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Moscow Centre 4*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Travelocity, Priceline, Cheap Tickets, Odigeo, ACCOR and Expedia so you can book your Novotel Moscow Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Moscow Centre Hotel Moscow
Accor Moscow Centre
Moscow Novotel
Hotel Style:
#39 Family Hotel in Moscow
#54 Luxury Hotel in Moscow
#75 Business Hotel in Moscow
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Moscow Centre staff and other travellers.
13 questions
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Hyderabad, India

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Questions? Get answers from Novotel Moscow Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The upper the better”
 of 5 bubbles GregR709, 27 Nov 2016 | Read review
“I stayed in Room 521 or 522. Rooms with X2X are very spacious and nice.”
 of 5 bubbles 463ashrafs, 25 Nov 2016 | Read review
“Find a different hotel!”
 of 5 bubbles Karen_ADublin, 5 Sep 2016 | Read review
“The hotel is not on the main street so most rooms are likely quiet.”
 of 5 bubbles islington3164, 4 Sep 2016 | Read review
“Rooms on the 'curve' of the builder seem to be much larger.”
 of 5 bubbles pdp76, 1 Sep 2016 | Read review
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