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Novotel Moscow City

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#27 of 308 Hotels in Moscow
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1 room 2 adults 0 children
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Novotel Moscow City
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1,120 Reviews from our TripAdvisor Community

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Showing 310: English reviews
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Warnsveld, Gelderland, Netherlands
Reviewed 2 days ago NEWvia mobile

Good hotel in business area, near to exhibition centra. Clean rooms but much to warm. Not possible to change the temperature. Expensive bar. Friendly people. Excellent breakfast with very much choiche.

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Helpful?
Thank Erik S
HOTEL’S FAVOURITE REVIEW
Reviewed 4 January 2017 via mobile

This hotel is one of the best Hotels i stayed in. Booked the Junior Suite and they helped me with all necessary papers for my visa and provided me with a personal driver to take me from the airport. The hotel is situated in Moscow City next to 3 metro stations (Vystavochnaya and Delovoy are 3 minutes walking away and...

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Helpful?
1Thank Jad K
About Hotel's Favourite Review
NovotelMoscowCity, Guest Relations Manager at Novotel Moscow City, responded to this review

Dear Jad K! Many thanks for your detailed positive feedback. We are glad to learn that you were satisfied with your stay at Novotel Moscow City. Your positive comments and especially your Junior Suite experience, will only motivate us in delighting all our guests further. It's music to our ears everytime we hear that our guests have had a wonderful...

Liverpool, United Kingdom
Reviewed 6 days ago NEWvia mobile

Travelling regularly this isn't representative of the typical Novotel, the location is great for business and tourism around Moscow with the Metro within minutes walk. The rooms are very clean and very new, not tired at all. I had a 5th floor junior suite and it was very comfortable with TVs, BOSE docking station, sofas, nespresso machine etc. The staff...

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Helpful?
Thank davecadman
NovotelMoscowCity, Guest Relations Manager at Novotel Moscow City, responded to this review

Dear davecadman! Many thanks for your review about your stay at Novotel Moscow City on TripAdviser. It's music to our ears everytime we hear that our guests have had a wonderful time in our hotel. I will share your comment with our team especially with Marina & Vitaly. I am sure that this feedback will be great motivation for us....

Munich, Germany
Reviewed 1 week ago

I will try to avoid this hotel in future. The room was overly heated, ventilation was noisy and could not be turned off, the mattress was covered in plastic protection, that did not breathe at all. Some of my worst nights in Moscow at all.

Review collected in partnership with Novotel Hotels
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Thank julianr58
NovotelMoscowCity, Guest Relations Manager at Novotel Moscow City, responded to this review

Dear julianr58! Thank you for taking the time to share your feedback. We sincerely regret that you had to face such situation during your stay in Moscow. Let me kindly inform you that we have a special water resistant cover for hygienic protection, but not a plastic. Also let me express my apologies for not comfortable stay in our hotel...

Reviewed 2 weeks ago

Stayed for a few nights last week. The facilities are very good, breakfast was also very good. The rooms were comfortable with a very good shower. It's a big hotel and can be a bit of a walk to your room.

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Helpful?
Thank John W
NovotelMoscowCity, Guest Relations Manager at Novotel Moscow City, responded to this review

Dear John W! We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 2 weeks ago

The location is great. Though it's a bit outside the city centre, it's very near to metro station and a mega mall. Hotel is rather new and the rooms are neat and clean. But the hotel is rather near to the office buildings that you want to keep the curtain closed. Breakfast is great with many choices of food.

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Helpful?
Thank Eric C
NovotelMoscowCity, Guest Relations Manager at Novotel Moscow City, responded to this review

Dear Eric C! Thank you very much for your feedback about your stay at Novotel Moscow City. I would like to thank you for choosing our hotel for your stay in Moscow. I am very glad that you enjoyed your stay and that we were able to meet your expectations. Looking forward to welcoming you very soon! Sincerely, Eugenia Solovyeva...

Reviewed 15 February 2017

While on business in Moscow for two weeks, Timur spent a couple of hours helping me plan a full weekend of excursions and guidance for using the Metro. He booked dinner reservations at incredible restaurants and ensured I accomplished all my personal goals in two days. He was easy to work with and very customer oriented. He followed up and...

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Helpful?
Thank Toni F
NovotelMoscowCity, Guest Relations Manager at Novotel Moscow City, responded to this review

Dear Toni F! Thank you so much for your detailed review on TripAdvisor and thank you for your kind words about Timur. We are happy to know about his extra caring attitude to our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as...

Bucharest, Romania
Reviewed 13 February 2017

Practically nothing to complain about... the rooms were outstanding, the breakfast delicious, the personell kind and nice. Annoying maybe, as everywhere in Moscow, the metal detection gates and the very obvious black suites...

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Thank Caius B
NovotelMoscowCity, Guest Relations Manager at Novotel Moscow City, responded to this review

Dear Caius B! Thank you so much for your review. It's such a pleasure to know you enjoyed your stay. I will share your comments with our team. I am sure that this information will be the great motivation for our staff. I would like kindly inform you that we will take the Soccer World Cup in Moscow In 2018....

Denver, Colorado
Reviewed 6 February 2017

I made a non refundable reservation in this hotel in September 2016 for July 2017 for three people and paid it the same time. The reservation was made through Booking.com. At the end of January I emailed the hotel asking for visa support letters for the three of us. The reservation agent Evgeniya emailed me back saying that not all...

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1Thank amlvm
NovotelMoscowCity, Guest Relations Manager at Novotel Moscow City, responded to this review

Dear amlvm! Thank you so much for detailed review on TripAdvisor. Please accept my sincerest apologies for such annoying incident. I would like to assure you that it is not our standard level of service and and our general manager carried out an investigation to find out how we fell short this time. We will contact you as soon as...

Livorno, Italy
Reviewed 2 February 2017 via mobile

I have been here for several days during a business trip to Moscow. Comfortable rooms, very attractive fitness and sauna areas, very good breakfast. The staff was very kind to me and try to solve immediately any single needs. I will come here again.

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Helpful?
Thank Daddikai
NovotelMoscowCity, Guest Relations Manager at Novotel Moscow City, responded to this review

Dear Daddikai! Many thanks for your review on TripAdvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be the strong motivation for us. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Eugenia Solovyeva Quality &...

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Staying in Presnensky

Neighbourhood Profile
Presnensky
The neighborhood is divided into two major halves by Krasnaya Presnya street: the southern part highlights Moscow city – businesses contained in skyscrapers along with the White House - where the Russian government works. The north is a bit more relaxed and casual, visitors here will find the Moscow zoo, National Centre for Contemporary Arts and a number of fine restaurants. The beautiful neo-gothic Cathedral of the Roman Catholic Church of the Immaculate Conception of the Blessed Virgin Mary is usually packed with the events such as organ music concerts.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Novotel Moscow City

Address: Presnenskaya Nab., 2, Moscow 123317, Russia
Region: Russia > Central Russia > Moscow > Presnensky
Price Range: RM323 - RM1,041 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Moscow City 4*
Number of rooms: 360
Reservation Options:
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Hotel Style:
#16 Family Hotel in Moscow
#17 Spa Hotel in Moscow
#18 Romantic Hotel in Moscow
#26 Luxury Hotel in Moscow
#26 Business Hotel in Moscow
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Moscow City staff and other travellers.
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Questions? Get answers from Novotel Moscow City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher, the better, in order to enjoy the view”
 of 5 bubbles caiusb2014, 12 Feb 2017 | Read review
“Well i was always lucky enough to get a room in higher floors with a decent view .”
 of 5 bubbles andysas85, 25 Jan 2017 | Read review
“Moscow River View rooms”
 of 5 bubbles Shahku, 15 Dec 2016 | Read review
“room modern decor, hi-tech”
 of 5 bubbles Chachappa, 8 Nov 2016 | Read review
“Modern style rooms.”
 of 5 bubbles S2960VV_, 10 Oct 2016 | Read review
5 of 5