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Majlis GRAND MERCURE Madina

GrandMercureUS$117*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Majlis GRAND MERCURE Madina
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312 Reviews from our TripAdvisor Community

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Showing 190: English reviews
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West Yorkshire, United Kingdom
Reviewed 2 days ago NEW

Amazing hotel. Staff spoke fluent English and were extremely helpful and polite. Literally took 1-2 mins to walk to Haram from hotel. Fantastic location. Women's entrance was directly opposite hotel which was very convenient.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank MUFC4EVERRR
MEHDI B, Guest Relation Officer at Majlis GRAND MERCURE Madina, responded to this review

Dear MUFC4EVERRR Thank you very much for choosing Majlis Grand Mercure as your home away from home in the Holy City of Madinah and we greatly appreciate you taking time to share your experience during your stay with us. It is delighting to hear that you had a comfortable and pleasant stay in our property and I will definitely share...

HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

A beautiful hotel with plenty of friendly customer service: Rooms are stylish and hygienic and staff go beyond expectations in order to please you. The structure itself is not too big so it's quite calm inside and out which makes the process of going in out to pray very easy. Also Masjid Al Nabwi is directly opposite the hotel which...

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Helpful?
Thank Ivana112
About Hotel's Favourite Review
MEHDI B, Guest Relations Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear, Ivana112 Thank you for taking the time to share your review on Trip Advisor following your stay at Majlis Grand Mercure Hotel Holy city of Madinah It is wonderful to hear that you enjoyed your stay with us following your positive comment. As I am pleased that you were impressed with the care demonstrated by our staff. With my...

London, United Kingdom
Reviewed 5 days ago NEWvia mobile

Loved this hotel, room were excellent and the hotel was close to everything you wanted and needed. Hotel was clean and well staffed, great service in all. I would return here again without hesitation.

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Helpful?
Thank AnzRahman
MEHDI B, Guest Relations Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear ,AnzRahman Thank you for the great review of our hotel we are glad that you enjoyed your stay and by the next time please do not hesitate to contact me. we look forward to the pleasure of your continued visit and assure you of our best attention at all the times... With kind regards Yours sincerely, Waleed Al- Raddadi...

London, United Kingdom
Reviewed 5 days ago NEW

After a wonderful 5* stay in Makkah where we stayed at the Zam Zam hotel, we were expecting nothing less from Grand Mercure. Sadly, we were left bitterly disappointed. Upon arrival, we were checked in with ease. When we entered our room, we were surprised at how small the suite was and did express some concern. The Manager Waleed (who...

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Helpful?
Thank 48hkhan
MEHDI B, Guest Relations Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear 48hkhan I am very sorry that you did not enjoy your stay among us. I have forward your message to our Management and we are already working on to identify the source of the problem and to ensure that it will not happen again. With kind regards Yours sincerely, Waleed Al -Raddadi Guest Experience & Quality Manager

Reviewed 6 days ago NEWvia mobile

I would like to thank the hotel management, headed by Mr. Waleed Al Radadi for their hospitality, generosity and customer service, a great hotel in terms of location, cleanliness and service. I would recommend any visitor to this hotel

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Helpful?
Thank AHMED E
MEHDI B, Guest Relations Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr, Ahmad E Thank you for the great review of our hotel we are glad that you enjoyed your stay and by the next time please do not hesitate to contact me. we look forward to the pleasure of your continued visit and assure you of our best attention at all the times... With kind regards Yours sincerely, Waleed...

Toronto, Canada
Reviewed 1 week ago via mobile

On a recent trip to Medinah we wanted to get the best "bang for the buck". Mercure was highly rated on TA and other formats so we went ahead and tried it. The hotel is very close to the Prophet's Mosque, literally across the road. The location is also great for the area as it's close to all the shopping...

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Helpful?
Thank yusefams
MEHDI B, Guest Relations Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Yusef I would like to thank you for your valuable feedback. It certainly helps us to perform better and for reward and review our services. Your comments were read carefully by our management and we are in the process to change the new carpet and forward your review to the chief and Engineering or concern department we will work...

Reviewed 1 week ago via mobile

I am currently staying at Majlis Grand Mercure Madina and i am extremely happy with the service given by the staff here. Aswell as the family friendly environment, everyone is warm and welcoming and ready to help in anyway necessary. The rooms are perfect for family needs aswell as for a single person, I would definitely recommend this hotel. Everytime...

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Helpful?
Thank R M
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest, Thank you for this very positive comment, we appreciate your support, and we promise you that thank to your encouragements, we will strive to work on our weakness in order to become better again. Warm regards, Mehdi (your guest Experience Manager)

Reviewed 1 week ago

This hotel has been one of the most amazing hotels I have ever stayed in. For the past 4 years I have been constantly staying at this hotel with my family. The staff here are so helpful and are always so respectful. One member of staff in particular, Kasir-Uddin, bell man, was seen as the most welcoming in every way....

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Helpful?
Thank middle m
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest, Thank you for your good comment and your support. We hope to see you very soon. Regards, Mehdi

Reviewed 2 weeks ago via mobile

Best location , excellent restaurant and excellent view amazing food at the diner . Also the stuff very helpful specially Mr. Waleed . I would like to thank all the management for the hard work to our stays better It was good experience

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Helpful?
Thank hoossam a
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Hoosam, Thank you for your comment. We have been honored to welcome you and we hope that you will visit us again very soon. Warm regards, Mehdi

Reviewed 2 weeks ago via mobile

Stayed there from 8th to 14th April, i won't rate the hotel as 5*, I think at most it would be 3+ to 4*. It is an old building with not so good floorings or furniture, having said that i must say the BEDS were one of the most comfortable i have slept on. Lifts are very very Slow and...

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Helpful?
Thank Soyeb C
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr Soyed, Thank you for your positive review. We will continue to do our best to improve our quality of service and to fulfill our mission to satisfy 100% of our guests. I wish you the best and I hope that you will select our hotel for your next stay in Medina :) Warm regards, Mehdi (your Guest Experience...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Grand Mercure Madina (ACCORHOTELS group) offers 5-star accommodations overlooking the Prophet Mosque (150 meters), Islam's second holiest site. It features a gym and rooms with free Wi-Fi. Red floor carpets and recessed lighting provide the air conditioned rooms with a warm feel. Each room has a flat-screen satellite TV. The private bathrooms have double vanities. After a good night's rest, guests can enjoy breakfast in their rooms. Grand Mercure's restaurant serves international and traditional Saudi cuisine. There is also a selection of on-site shops. Free private parking is offered on availability. The staff at the 24-hour front desk can arrange a shuttle service to and from Prince Mohammad Bin Abdulaziz Airport. ... more   less 

Additional Information about Majlis GRAND MERCURE Madina

Address: Central Area, Medina, Saudi Arabia (Formerly Western Alharithia Hotel)
Region: Saudi Arabia > Al Madinah Province > Medina
Price Range: RM487 - RM1,771 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Majlis GRAND MERCURE Madina 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Majlis GRAND MERCURE Madina Al Madinah/Medina
Hotel Style:
#2 Spa Hotel in Medina
#5 Luxury Hotel in Medina
#5 Family Hotel in Medina
#6 Best Value Hotel in Medina
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Questions & Answers

Here's what travellers have asked, with answers from Majlis GRAND MERCURE Madina staff and other travellers.
13 questions
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Questions? Get answers from Majlis GRAND MERCURE Madina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The junior suite recommended by Kasir-Uddin, bell man, suited my family the most. The service was excellent.”
middlem2017, 17 Apr 2017 | Read review
“Stay at this hotel was a nightmare”
, 11 Apr 2017 | Read review
“demand a clean room with views not facing the buildings at the back near movenpick! its very depressing!”
BecLond, 30 Mar 2017 | Read review
“Sixth and seventh floor”
hzhs, 12 Mar 2017 | Read review
“Excellent views & sunny rooms”
melsakhawy964, 12 Feb 2017 | Read review
5 of 5
GrandMercure
US$117* /night
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TripAdvisorUS$117
HotelQuicklyUS$134
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*Disclaimer
Prices are for 1 room, 2 adults
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