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Majlis GRAND MERCURE Madina

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Majlis GRAND MERCURE Madina
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279 Reviews from our TripAdvisor Community

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Showing 167: English reviews
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Manchester, United Kingdom
Reviewed 2 days ago NEW

Hi we visited the hotel for 7 nights with three families. The staff were very friendly and made our experience very good. The cleaning staff were very pleasant especially Jamal and Co. The hotel location was perfect, very close to haram sharif and would highly recommend this hotel. The hygiene and food was very good. Jazakallah for everything. Moosin (England)

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Thank Moshin P
Jeddah, Saudi Arabia
HOTEL’S FAVOURITE REVIEW
Reviewed 13 November 2016 via mobile

It is the best hotel ever in welcoming and hospitality.All employees are too much cooperative and friendly . The hole hotel is Neat and clean. It is very near to Al-Haram Alnabawi I believe you need less than 10 seconds to be inside the mosque and my suit is Haram View ( photos of al haram is shotted from the...

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Thank za3boub
About Hotel's Favourite Review
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Amir, Thank you for your great comment, it was a pleasure to see you again in our hotel, I hope to welcome you again very soon. Kind regards, Mehdi (Your Guest Experience Manager)

Reviewed 1 week ago via mobile

MR Waleed is the best person to make you feel welcome and happy about your stay at Majlis Grand Mercure Hotel. MR Waleed will support you with anything or any help which you may need. He is a very loving and caring person who would like you to stay at Majlis Grand Mercure hotel. If you need any help come...

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Thank I dunno who I a... L
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 1 week ago

Great location to the Haram gate 16. Ladies prayer area as you enter. Very short walk. The bedroom is good, beds are maintained, but the bathroom can be upgraded. A better shower head will be nice. We went to visit our beloved's grave, so we needed a decent room to sleep and wash up. If you're expecting 5*luxury, then you're...

Review collected in partnership with Accorhotels.com
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Thank momohamed
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Mohamed Thank you very much for choosing Majlis Grand Mercure as your home away from home in the Holy City of Madinah and we greatly appreciate you taking time to share your experience during your stay with us. It is delighting to hear that you had a comfortable and pleasant stay in our property and I will definitely...

Cairo, Egypt
Reviewed 1 week ago

Yes it was really a paradise stay simulation, all you think about are thier … excellent location close to Prophet’s Masjid, fabulous hotel, professional management (Mehdy B. Tabet, Abbas Esmail & Waleed Al Raddadi), Smiley & helpful reception staff (Rakan Al Johny, Ossama… & others), Friendly services staff …. Good food. My family & I had enjoyed it. I am...

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Thank melsakhawy964
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr Melsakhawy, Thank you so much for your excellent comment, we are very proud to know that our efforts have been appreciated. My team and me wish you the best and hope to welcome you again. Warm regards, Mehdi (your Guest Experience Manager)

Reviewed 1 week ago via mobile

Was in madinah with my wife and some family so took two double rooms. Check in was fast. Location is excellent but that's again true of about forty hotels around the haram so they don't get repeat business because of it. Lobby is a typical madinah hotel lobby which means nothing special and a working lobby. Building is starting to...

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Thank Hisham K
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Hisham, We are sorry for the inconvenience and I guarantee you that GM and me rode with attention your message. We are working to correct the situation. Next time do not hesitate to ask for me or the duty Manager in order to solve quickly your problem. Warm regards, Mehdi (your Guest Experience Manager)

Birmingham, United Kingdom
Reviewed 2 weeks ago

I have recently visited this hotel on a business trip I made with a group. I have to admit the best customer service I got from any hotel I’ve been to in my life. Mr Mehdi and his staff was soooo accommodating. In my group I had 2 elderly people which couldn’t get in to the bath tubs due to...

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Thank madinamadina2017
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest, Thank you for you great comment. I am happy to read your comment and it is always an honor for me to help Allah's guests. I remember you and I have also to say that you were very polite and kind with us. I wish you the best. Warm regards from Majlis GRAND MERCURE Madina, Mehdi (your Guest...

Dubai, United Arab Emirates
Reviewed 2 weeks ago

Assalam o Alaikum to all : who are planning their visit to this holy city. Please remember me and entire Muslim Ummah in your prayers. > Excellent customer service and hospitality. > I arrived the hotel around 4:30 a.m (way early thn my check-in time). I was planning to leave my luggage in hotel deposit room and go to the...

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Thank alijeee
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Alijee, Thank you for this great and special comment we are happy to read that your stay fully satisfied you. It is a valuated reward for all of us. We hope to welcome you again very soon, Warm regards from Al Madina, Mehdi (your Guest Experience Manager)

Reviewed 2 weeks ago

Had a triple room. Nice hotel. Room was comfortable and nice for 3 person. The best part is the location. It is near to the Prophet's Mosque. Short walking distance to the mosque. There are a lot of food chains along the street too. You will never go hungry. However, our meals were all catered for and they were tasty!...

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Thank Fauzi A
MEHDI B, Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Fauzi A Thank you very much for choosing Majlis Grand Mercure as your home away from home in the Holy City of Madinah and we greatly appreciate you taking time to share your experience during your stay with us. It is delighting to hear that you had a comfortable and pleasant stay in our property and I will...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

We had an enjoyable stay overall mainly of the good location and near Nawabi mosque. Staff were accomodating to our needs when needed. However, our agent had book a quad room for my family of four. Basically, it is just a double room with two additional beds which made it very squeezy and even so difficult to walk - almost...

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3Thank Faezah S
MEHDI B, Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Faeza, Thank you for the great review of our hotel we are glad that you enjoyed your stay and by the next time please do not hesitate to contact me. we look forward to the pleasure of your continued visit and assure you of our best attention at all the times... Mehdi ( Your Guest Experience & Quality Manager)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Grand Mercure Madina (ACCORHOTELS group) offers 5-star accommodations overlooking the Prophet Mosque (150 meters), Islam's second holiest site. It features a gym and rooms with free Wi-Fi. Red floor carpets and recessed lighting provide the air conditioned rooms with a warm feel. Each room has a flat-screen satellite TV. The private bathrooms have double vanities. After a good night's rest, guests can enjoy breakfast in their rooms. Grand Mercure's restaurant serves international and traditional Saudi cuisine. There is also a selection of on-site shops. Free private parking is offered on availability. The staff at the 24-hour front desk can arrange a shuttle service to and from Prince Mohammad Bin Abdulaziz Airport. ... more   less 

Additional Information about Majlis GRAND MERCURE Madina

Address: Central Area, Medina, Saudi Arabia (Formerly Western Alharithia Hotel)
Region: Saudi Arabia > Al Madinah Province > Medina
Price Range: RM451 - RM834 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Majlis GRAND MERCURE Madina 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Majlis GRAND MERCURE Madina Al Madinah/Medina
Hotel Style:
#2 Spa Hotel in Medina
#3 Best Value Hotel in Medina
#4 Luxury Hotel in Medina
#5 Family Hotel in Medina
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Questions & Answers

Here's what travellers have asked, with answers from Majlis GRAND MERCURE Madina staff and other travellers.
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Questions? Get answers from Majlis GRAND MERCURE Madina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Excellent views & sunny rooms”
 of 5 bubbles melsakhawy964, 12 Feb 2017 | Read review
“Accessibility and comfort ...”
  • all good amenities
  • living area suite
  • nice and comfy bed ...
 of 5 bubbles alijeee, 6 Feb 2017 | Read review
“close to masjid nabawi”
 of 5 bubbles 854renatad, 25 Dec 2016 | Read review
“Being an oval building I think most rooms are OK”
 of 5 bubbles NaveedZ352, 4 Dec 2016 | Read review
“Haram View”
 of 5 bubbles kasher426, 23 Aug 2016 | Read review
5 of 5