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Hilton Guangzhou Baiyun Hotel

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#28 of 3,376 Hotels in Guangzhou
Certificate of Excellence
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Hilton Guangzhou Baiyun Hotel
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367 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Guangzhou Baiyun Hotel
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Showing 235: English reviews
Toronto, Canada
Reviewed 14 October 2015

We spent a week in this hotel while we visited Guangzhou on the first week of October. It supposed to be a high season in China due to the national day holiday in China. Unlike the other five stars hotels in the city, they did not raise the price too much. I guess because they are located a bit far...

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Helpful?
Thank Siu G
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Siu G Thank you so much for your kind words about your recent stay. The team and I hope that your mum has well recovered form her injury by now. Am glad to see that you were happy with the assistance by the team, lead by our Front Office Manager, Alpha. In fact I was also following this closely...

Vancouver, Canada
Reviewed 29 September 2015

overall the amenities are very clean and fancy. Breakfast experience was terrible. Food is average, but what's more disappointing are staff attitude: they all look very upset and tired. Huge contradiction to the reception staff who are well trained and polite.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Qiong W
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Qiong W Thanks for staying with us and for sharing your feedback. I am very sorry that we failed to deliver a great breakfast experience during your stay and you found our team to appear tired. I do apologies for this and will speak with our team to improve this. Please feel free to reach out to me directly...

Medford, Oregon
Reviewed 21 September 2015

Visited on business , booked this hotel as business associate recommended. Check in was very quick and they acknowledged me as Hilton member. Room was very spacious- everything spotless. Bed was just comfy- just firm enough for good sleep, but not too mushy. Shower very strong spray and very hot. I hardly watched the TV as the internet connection was...

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Helpful?
1Thank Stephen S
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear sls_medford Thank you for having been out guest! I also would like to express my appreciation for sharing your praise on this forum. Really good to see that our team provided you with a pleasant stay and that you enjoyed our facilities. I will share your comments with our team as well in order to further encourage them to...

Melbourne, Australia
Reviewed 15 September 2015 via mobile

Stayed here for three nights in total and we had two rooms. We both were allocated a room facing a car park this time. I gotta say that wasn't that great. Felt trapped. The rooms were upto par as you would expect in a 5 star. Internet was slow and what annoyed me most was we had to pay for...

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Helpful?
Thank Randolf W
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Randolf W Thank you very much for having been our guests. Please accept my apologies that the room you received was not as expected. We will make sure to provide you with a better view in the future. Please let me know directly if you return so that we can make sure to arrange this accordingly. We do offer...

Reviewed 21 August 2015 via mobile

I and My family has been here for 2x one night check in. We love the place and even around the hotel very convenient to the malls. And special because of the mountain view. Bit far from the metro station but it's worth it to visit. We love the food especially the tea set and their buffet. Surely we will...

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Helpful?
Thank Marizel L
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Marizel L Thank you for having chosen us for your family visit in August. Great to see you enjoyed our hotel and service and that you plan to return to us. Please, feel free to reach out directly to me for any assistance or future reservations. The team and I will be glad to welcome you back here and...

Leicester, United Kingdom
Reviewed 21 August 2015

This exquisite hotel located in north of the city is a stones throw from a major shopping center offering a wide variety of eateries, retail outlets including a Walmart. (Useful for all general amenities) The customer care offered by the hotel staff throughout my stay was second to none. This was demonstrated a few days into my trip when i...

Review collected in partnership with Hilton Hotels & Resorts
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Thank James W
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear James W Thank you for having stayed with us and for sharing your feedback here. Am glad to see you had a pleasant stay and that our team could assist you. Webber truly is a great asset to our team and we are glad to have him with us. I hope you will visit us again soon and for...

Hong Kong, China
Reviewed 12 August 2015 via mobile

I am always traveling. I never complain when I pay little and get bad service but 5 star hotel from the famous Hilton brand should be much more better in my imagination. 1) check in time over 30 minutes. No people. They just can't found my booking. Even I show them email confirmation. Make a long distance call to settle...

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2Thank SlavicLee
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear SlavicLee Thank you for having stayed with us and for sharing your report here and on other forums, as you promised us while in the hotel. I do apologize for the unacceptable room condition and the poor view of the room you had. We are truly sorry that we could not satisfy your expectations during your stay and that...

Piedmont, South Dakota
Reviewed 29 July 2015

This is a very good business hotel a bit away from the city center of Guangzhou - but close to lots of businesses. Rooms are fairly modern, clean and comfortable. The staff went out of their way to be friendly and helpful to the extent of running an errand for some supplies that I had forgotten. If business brings you...

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Helpful?
Thank David S
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear David S Thank you very much for having been our guest! Am glad to see you enjoyed your stay and that our team was helpful during your stay. It is our aim to do all we can to assist and help our guests to make their stay even more comfortable. I hope you will visit us again and we...

Amsterdam, The Netherlands
Reviewed 23 July 2015

The hotel is impeccable. However it is located out of city center. So if your purpose is to visit guangzhou it might not be that handy. Otherwise they have good restaurants, nice bar, fitness center and also a Bier Garden that help the thirsty to refuel from a busy day.

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Thank Schweichler
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Schweichler Thank you for staying with us and for sharing your positive feedback here on TripAdvisor. Great that you found our hotel impeccable and had a good stay with us. I hope you will visit again in the future. Thank you again and safe travels! Andreas Justkowiak

Reviewed 14 June 2015 via mobile

Visited Guanchzhou for business.We had a meeting in this hotel so I can't say anything about location for those who's going to travel and see the city, only about service.After 4-hours delay I was more than just happy to be in a Hilton.Amazingly good bed,shower and bath itself.I was met by a plate of fruits and cookies as the stuff...

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Helpful?
Thank Elena S
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Elena S Thank you so much for you very nice review. Great to see that you enjoyed your stay with us and that you recombined us on this forum. I have to agree with you, our beds are indeed very comfy, thanks to special mattresses and topper mattresses especially produced for our hotel. I hope you will have the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
The contemporary Hilton Guangzhou Baiyun hotel is only a 20 minute drive from Guangzhou Baiyun International Airport. Located next to the Baiyun Exhibition Center, closed to the Guangzhou wholesale Market and train Station,Set at the foot of the Mountain Scenic Area, this New Baiyun City hotel is located in the dynamic, new Wanda Plaza, which is home to a high-end mall and just 8 minutes from the Guangzhou Central Business District.308 spaciousGuest Rooms and Suites at this Guangzhou hotel feature Hilton Serenity Beds and high-speed internet access. Featureing more than 3220 square meter world class meeting space with 10 flexible function rooms which offer the very latest in audio/visual technology, or choose the 1500 square meter pillarless grand ballroom for larger occasions. Our business center has a wide range of amenities and services to help you execute the perfect event.Be spoiled for choice by the selection of cuisines on offer in our 6 tempting food and beverage venues. Enjoy breakfast in the family-friendly Senses, savor fine dining in Red and unwind with friends in the relaxing Rocks Bar of this Guangzhou hotel. Keep fit in our 25m indoor swimming pool or indulge in a treatment in our luxury Spa. ... more   less 

Additional Information about Hilton Guangzhou Baiyun Hotel

Address: No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
Region: China > Guangdong > Guangzhou
Price Range: RM462 - RM1,053 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Guangzhou Baiyun Hotel 4.5*
Number of rooms: 308
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Hotels.com, Ctrip TA, Travelocity, Agoda, Expedia and Priceline so you can book your Hilton Guangzhou Baiyun Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#20 Spa Hotel in Guangzhou
#23 Business Hotel in Guangzhou
#28 Luxury Hotel in Guangzhou
#61 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guangzhou Baiyun Hotel staff and other travellers.
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Questions? Get answers from Hilton Guangzhou Baiyun Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select mountain view”
 of 5 bubbles KodoDrummer, 28 Oct 2016 | Read review
“away from elevators”
 of 5 bubbles geotech522, 1 Oct 2016 | Read review
“high floor away from the elevator”
 of 5 bubbles 174marshalll, 20 Sep 2016 | Read review
“I think the rooms are generally quiet and the elevators are fast so choose any.”
 of 5 bubbles Vishal_loves_travel, 30 Jul 2016 | Read review
“Get a executive floor room”
 of 5 bubbles sandyfSanDiego, 24 Jan 2016 | Read review
5 of 5