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Crowne Plaza Guangzhou City Centre

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#12 of 3,353 Hotels in Guangzhou
Certificate of Excellence
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Crowne Plaza Guangzhou City Centre
Crowne Plaza Guangzhou City Centre
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467 Reviews from our TripAdvisor Community

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Showing 334: English reviews
Christchurch, New Zealand
Reviewed 10 November 2016

This is my 4th Stay here, it is a lovely hotel and the rooms are very nice and the hotel is very nice in general, the staff at reception and concierge are very helpful and I have no complaints as the service they give is fantastic. I find the food here at the evening buffet very average and very expensive...

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Helpful?
Thank Chris M
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Chris M, We appreciate the feedback of our loyal guests. I am sorry to hear that you were disappointed with the food quality and price this stay. I hope you will trust to return to the Crowne Plaza Guangzhou City Centre and give us a chance to turn this experience around. Please feel free to contact me directly for...

Guangzhou, China
Reviewed 1 November 2016

We really enjoyed our stay at The Crowne Plaza. The location is great, the rooms are nicely decorated and the airport express bus leaves from just outside the lobby doors. There is a McDonald's and Family Mart in the building and a Starbucks across the street.

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Helpful?
Thank RFTII
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear RFTII, Thank you for taking the time to offer your great feedback. We look forward to the opportunity of welcoming you back to the Crowne Plaza Guangzhou City Centre. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn

Reviewed 25 October 2016

It is a very nice property, but the details leave room for improvement. For example, allowing taxi drivers to smoke in the bathrooms while they're waiting. The 3-4th floor restaurants, when closing, turn all the lights off to the elevators. The fake "upgrade" for a SPIRE Ambassador, to the same room that was booked and paid for.

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Helpful?
Thank Tim V
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Tim V, Thank you for taking your time to offer your feedback and I will be sure to bring to the attention of the management your comments about the lights and the taxi drivers. In regards to the "fake" upgrade please feel free to contact me directly as we aim to aim to offer genuine recognition to our loyalty members...

Dubai, United Arab Emirates
Reviewed 23 October 2016 via mobile

I absolutely loved the stay in this hotel. The rooms are really large with optimum size windows. Facilities are up to the mark of a five star property. Staff is really friendly and prompt. Best part was the breakfast where a range of cuisines were available. Location is good too, at the centre of Guangzhou.

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Helpful?
Thank Abhinav P
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Abhinav P, Its so great to receive your wonderful comments. It was our pleasure to have you and looking forward to welcoming you back to the Crowne Plaza Guangzhou City Centre. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonad

Colombo, Sri Lanka
Reviewed 23 October 2016 via mobile

Got to stay here twice and both times it was perfect. It's located very close to a metro station and also has a shopping mall just across the road. The staff are very friendly. The rooms are nice and the higher floor rooms facing the CBD gives a good view.l Breakfast is great with a lot of choices. There are...

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Helpful?
Thank Harsha W
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Harsha W, We appreciate your great feedback! I am so pleased to hear that you found the location so convenient and the staff so friendly. We hope to have the opportunity to welcome you back to the Crowne Plaza Guangzhou City Centre. Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn

Leeds, United Kingdom
Reviewed 20 October 2016

I don't know about you, but I tend to write a review after a particular good or particular bad experience; get it off my chest so to speak, well in this instance it's the latter - a very enjoyable experience. I have used Crowne Plaza (CP) many times in Chinese cities and this one is up to the usual standards....

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Helpful?
Thank Richard I I
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Richard II, Thank you so much for taking the time to offer such a detailed sharing of your experience. I am so happy to hear about all of the great points such as your check in and the buffet. I will pass on your feedback to our Indian Chef and tell him to be more mindful of this station,...

Beijing, China
Reviewed 13 October 2016

I was staying at the Crowne Plaza recently...it is a typical CP for China but I was amazed to see that there is McDonald's right above the main entrance which you immediately see when you arrive. Kind of funny but gives the whole place a cheap edge. Check In took pretty long whereas Check Out was super efficient. They are...

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Helpful?
Thank Ansouk_83
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Ansouk_83, We appreciate your feedback and please accept my apologies for the unpleasant experience, this is not the impression we want you to leave with. I will bring all points up to the hotel management and we will take actions to improve for your next stay. If you would give us the opportunity to welcome you back to the...

Reviewed 29 September 2016 via mobile

Crown plaza is one of my fav hotels. There are a lot of things I love about it from the excellent view of the city right from your hotel room to the excellent, the interior of the rooms and most importantly the excellent customer service. I recommend it to anyone visiting Guangzhou!!

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Helpful?
Thank Lydia M
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Lydia M, We are so happy to receive such a glowing review. I love hearing that Crowne Plaza is one of your favorite hotels and we appreciate your high recommendation. We hope to have the opportunity to welcome you back soon! Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn

Bangkok, Thailand
Reviewed 27 September 2016

The hotel is located on the CBD ring road with a lot restaurant to choose from, convenient stores and a department store. It is also the terminal of the airport express line no.2 and 400m from subway no.5. I have no idea when it was built but the lobby and rooms are still very new. The staff offered very good...

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Helpful?
Thank Prasas T
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear prasast, Thank you for taking the time to offer your great feedback. Yes we are conveniently located between 2 close metro stops and have the airport express bus station. The building was taken over by Crowne Plaza and completely renovated approximately 5 years ago, so pleased to hear that you think it still appears new. We are looking forward...

Windhoek, Namibia
Reviewed 16 September 2016 via mobile

Quite pricey, but it is a great hotel to stay in Guangzhou. The breakfast Is fabulous, many options (asian, indian, mediterranean, western) you can spend hours eating. The room is spacious, beatiful, confortable. There are 2 restaurants which comes in very handy. Th location is great, in between 2 subway stations and supe central. Staff extremely helpful, many speak very...

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Helpful?
Thank Clarisse L
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Clarisse L, Thank you for sending us your great feedback. I am so pleased to hear that you thought the breakfast was fabulous as well as the service staff being so friendly and helpful. We are looking forward to your next visit to Crowne Plaza Guangzhou City Centre. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
The new Crowne Plaza Guangzhou City Centre is an exclusive international 5-star hotel located on Huanshi Road East, the heart of downtown’s bustling commercial and shopping district. An airport express bus station is located at the hotel’s entrance, 7km to Guangzhou East Railway Station and walking distance 200m to Guangzhou Metro Station. The hotel features 460 well appointed guest rooms and suites with an extensive city or greenery view. Complimentary wi-fi and a collection of specialty pillows are on offer. Club floors with 73 rooms and suites offer personalized service and additional privacy for the needs of today’s busy executives. In addition, three superb restaurants and a lobby lounge are on offer, including Baiyuelou, a popular Cantonese restaurant featuring organic, fresh and healthy specialties; Fresh, all-day international dining hosted by engaging chefs in show-kitchens offers a lavish buffet selection; Hao Chi, a casual Asian restaurant, serving exquisite dim-sum, hand-made noodles and a variety of delicate snacks; and the Lobby Lounge, offering a relaxing atmosphere where guests can enjoy a variety of cocktails, fine wines and beers, as well as an array of your favorite appetizers. Over 2,000 sq meters of meeting space includes a 985 square-meter pillar-less Crystal Ballroom with an impressive 9 meter high ceiling. The Pearl Ballroom, Diamond Boardroom and 9 Jade function rooms feature state-of-the-art audio-visual equipment. ... more   less 

Additional Information about Crowne Plaza Guangzhou City Centre

Address: No.339 Huanshi East Road, Yuexiu District, Guangzhou 510098, China
Region: China > Guangdong > Guangzhou
Price Range: RM477 - RM893 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Guangzhou City Centre 4.5*
Number of rooms: 460
Reservation Options:
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Also Known As:
Crowne Plaza Guangzhou City Centre Hotel Guangzhou
Guangdong International Hotel
Guangdong International Guangzhou
Hotel Style:
#10 Romantic Hotel in Guangzhou
#11 Business Hotel in Guangzhou
#12 Luxury Hotel in Guangzhou
#45 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Guangzhou City Centre staff and other travellers.
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Questions? Get answers from Crowne Plaza Guangzhou City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Indulge - book a Club Floor room.”
 of 5 bubbles L3585KTmarkr, 21 Nov 2016 | Read review
“higher the better as your view will be nicer”
 of 5 bubbles 207marlenaa, 18 Nov 2016 | Read review
“Try and meet Ricardo, he makes the experience so much better.”
 of 5 bubbles AnaGarza, 12 Nov 2016 | Read review
“Higher the Better”
 of 5 bubbles timv966, 25 Oct 2016 | Read review
“Choose a room away from elevators, otherwise you hear each one!”
 of 5 bubbles Ansouk_83, 12 Oct 2016 | Read review
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