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Sheraton Xi'an North City Hotel

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#11 of 2,459 Hotels in Xi'an
Certificate of Excellence
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312 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Xi'an North City Hotel
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Showing 216: English reviews
Oslo, Norway
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 July 2016

The good : Well priced (room rates) compared to other 5 star hotels. Right next to subway The bad: -Bad smell in the room - I gave an address in English and the hotel gave instructions to the taxi driver. Ended up at the other side of the city as the hotel gave a completely wrong address to the driver.... More 

Helpful?
2 Thank tjohhhhh
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay.We are pleased to know you enjoyed your stay with us. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one. More 

Toronto, Canada
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 July 2016

The hotel is in a vibrant area of the city. Not expecting much I was pleasantly surprised. The only drawback is that apparently in in China you must wear a bathing cap while swimming. The hotel wanted to charge me 30RMB. I found that too pricey . The web site stated nothing about this. I was disappointed as I was... More 

Helpful?
1 Thank ogo1a
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Greetings from Sheraton Xian North City Hotel. Thank you for taking the time to share your experience. This is only through guests' comments like yours that we are able to improve & maintain the sheraton service standards & quality. Please be assured that your detailed comments have been noticed. We are working to improve the hardware and software standards esp... More 

Kuala Lumpur, Malaysia
Level Contributor
121 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 July 2016 via mobile

Wixi Zhu - thanks for your simple yet lovely thought your kindness really make me feel at home, I was tired and not feeling well and your soft greeting and consideration really make me feel great Wixi is working night shift at the Front desk Thanks again

Helpful?
Thank Simon6511
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay.We are pleased to know you enjoyed your stay with us. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one. More 

Dordrecht, The Netherlands
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 5 July 2016 via mobile

The hotel is very conveniently located above the metro station. This means if you travel into Xi'an by high speed rail, you can easily reach it. In the night, there is a part of the road opposite the hotel that is closed off. This is where you can get to taste authentic Xi'an cuisine. Not for the faint hearted though,... More 

Helpful?
2 Thank Y002Y
Yuki_Nie, Public Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Guest,Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay.We are pleased to know you enjoyed your stay with us. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one. More 

Seoul, South Korea
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2016

The location is good, very convenient to the city center, shopping malls, restaurants and a cinema around this hotel. The room is good, like other Starwood hotels in urban area. The room is big enough but with small window and poor view, very poor. Most business hotels need swiping card when enter into the elevator. I like this even though... More 

Helpful?
1 Thank Vicky W
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Greetings from Sheraton Xian North City Hotel. Thank you for taking the time to share your experience. This is only through guests' comments like yours that we are able to improve & maintain the sheraton service standards & quality. Please be assured that your detailed comments have been noticed. We are working to improve the hardware and software standards esp... More 

aberdeen scotland
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 June 2016

Xian is a vast city of complex interconnecting roads and high rise apartments. The city is well located for visiting the site of the Terracotta Warriors. The hotel is full of contradictions. In part, it has finely designed elements, using beautiful and expensive materials, but throughout dark brown is the dominant colour creating a sombre mood within the hotel. The... More 

Helpful?
1 Thank russell p
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay.Please be assured that your detailed comments have been noticed and reported to leadership.We do sincerely hope we have the pleasure to welcome you back to our hotel. More 

Newark-on-Trent, United Kingdom
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 June 2016

Couldn't fault this hotel - staff were wonderful and the food choice was excellent. Breakfasts were especially good with a wide choice which must have included something for even the most fussy palate. Our room was huge and spotlessly clean and very modern with every facility. Definitely lives up to its 5 star rating.

Helpful?
2 Thank Jasper1944
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay. We are pleased to know you enjoyed your stay with us. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one. More 

Singapore
Level Contributor
271 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 2 June 2016 via mobile

The hotel is located right in the city, and parking is easy. Staffs are friendly. Rooms are typical 5 start hotel room, nothing spectacular. Close to many eateries and shopping mall. Breakfast is, however, consider bad for the standard of a 5 star hotel. Limited choices, and cooking isn't that great.

Helpful?
Thank Jeremy G
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay. We are pleased to hear you enjoyed your time at our hotel. We are so sorry affected your stay about breakfast. We do sincerely hope we have the pleasure to welcome you back to our beautiful hotel. More 

Taipei, Taiwan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2016

Xi'an Sheraton is conveniently located with a friendly staff. I had only one problem: After checking into the room, I quickly discovered there was a Wi-fi connection problem. I called the front desk and they even offered to send people up to help out with my internet connection. When they finally realized it was a room-specific Wi-Fi problem, they offered... More 

Helpful?
1 Thank Stan228
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Greetings from Sheraton Xian North City Hotel. Thank you for taking the time to share your experience. This is only through guests' comments like yours that we are able to improve & maintain the sheraton service standards & quality. Please be assured that your detailed comments have been noticed. We are working to improve the hardware and software standards esp... More 

Hong Kong, China
Level Contributor
75 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 21 May 2016

The location of this hotel is quite central, and I think it is the most to the central of Xi'an compared to all other Starwoods properties in the city. The staff are very nice, they were friendly and proactively gave advice for attractions etc. The ensuite shower and tub facilities were just amazing and comfortable, helping tourists and business travellers... More 

Helpful?
1 Thank Jessica L
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay.Please be assured that your detailed comments have been noticed and reported to leadership.We do sincerely hope we have the pleasure to welcome you back to our hotel. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking

Additional Information about Sheraton Xi'an North City Hotel

Address: No.32 Weiyang Road, Xi'an 710014, China
Region: China > Shaanxi > Xi'an
Price Range: RM411 - RM464 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Xi'an North City Hotel 4.5*
Number of rooms: 491
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Booking.com, Priceline, Travelocity, Expedia, Odigeo, Hotels.com and Ctrip TA so you can book your Sheraton Xi'an North City Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Xi'An North City Hotel China/Shaanxi
Hotel Style:
#2 Romantic Hotel in Xi'an
#7 Family Hotel in Xi'an
#8 Business Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#30 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Xi'an North City Hotel staff and other travellers.
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Questions? Get answers from Sheraton Xi'an North City Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to ask for a better view room.”
 of 5 bubbles 623vickyw, 1 Jul 2016 | Read review
“Good location”
 of 5 bubbles Stan228, 22 May 2016 | Read review
“Stay on the higher floors or in the club suites!”
 of 5 bubbles jessicalT323UU, 21 May 2016 | Read review
“be a SPG member”
 of 5 bubbles yandie, 2 Jan 2016 | Read review
“Ask for the two storey suite!!”
  • walk in robe
  • bedroom
  • office area
  • looking down to lounge room from second floor
  • looking up to second floor
  • kitchen and breakfast bench
  • Lounge room in suite
 of 5 bubbles travel_enhancement, 22 Dec 2015 | Read review
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