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The Westin Xian

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#5 of 2,550 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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The Westin Xian
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595 Reviews from our TripAdvisor Community

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Showing 490: English reviews
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Hong Kong, China
Reviewed 2 days ago NEW

A superb hotel with spacious 3-bedrooms suite which can perfectly accommodate a family of 6. The hotel staff are all nice and professional, the service and hospitality is one of the best I have ever encountered in China. Our family had a very pleasant stay with the hotel in early April2017. The location is lovely with Giant Flying Goose Pagoda...

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Helpful?
Thank Rebecca C
London, United Kingdom
Reviewed 5 days ago NEWvia mobile

By standards of other international hotels in China, this place is first rate. Clean, well run, very helpful and polite staff. Nice restaurants and coffee/ice cream shop. Very well positioned for access to the Giant Flying Goose Pagoda (itself fantastic). Some other guests noisy and uncouth (e.g. Spitting on floor, shouting etc.) but by Chinese standards, excellent!

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Helpful?
Thank MadDoc1
TheWestinXian, Public Relations Manager at The Westin Xian, responded to this review

Dear valued customer, we are so glad to hear you were sharing a great time with The Westin Xian. Thank you about your good comments on our food, location, staff, cleanness and so on. We will keep moving on to make us better and better in the future. Really thank you a lot and looking forward to see you again...

Beijing, China
Reviewed 1 week ago

My job requires me to travel all over China and I have to say that the Westin located in Xian is by far my favorite place to stay. The service and hospitality I receive when I arrive is the best I have ever encountered. I often spend time in the executive floor lounge to work and enjoy the food and...

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Helpful?
Thank hiboy31joe
TheWestinXian, Westin Experience Manager at The Westin Xian, responded to this review

Dear hiboy31joe, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location, great to here you enjoyed it. I will be sure to share your positive comments with our associates of Westin Executive Lounge If you were to return to Xi’an in the future we do...

London
Reviewed 1 week ago via mobile

Really nice hotel, a little out from the city centre but we only went into the centre once so no big deal. Enjoyed our stay tremendously, service was good, concierge were very good, so much so that we booked our tours through the hotel even though they were slightly more,expensive ( not a great deal more) Definitely recommend this over...

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Helpful?
Thank Ganan K
TheWestinXian, Westin Experience Manager at The Westin Xian, responded to this review

Dear Ganan K, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. Thank you for your compliment about our hotel and concierge. Regarding to the comment that you have mentioned about F&B, we will for sure reported this to our F&B department. If you were to return to Xi’an in the future we do hope...

Reviewed 1 week ago via mobile

Very good location, overlooking the Dayan Pagoda. Compared to other Westins, it is a big worn out, however the helpfulness and friendliness of the staff is absolutely in line with a five star hotel standard. I complained to the front desk of the pillow comfortness and they immediately asked housekeeping to have the problem resolved.

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Helpful?
Thank M3658JPlauraw
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear M3658JPlauraw, Thank you for selecting The Westin Xian for your recent stay. A pleasure to hear of your positive experience at Westin Xi'an. We are most fortunate to have such a great location, with so many things to see and do within footsteps of the hotel entrance. Do come and visit us again soon. Westin - for a better...

Caloocan, Philippines
Reviewed 1 week ago via mobile

It is my first time to visit Xi’an and my first time to stay at The Westin Xi’an. I can say I am generally satisfied with my four nights stay in this hotel.  Prior to arrival, the hotel has already sent me an e-mail confirming my reservation and asking about my estimated time of arrival, most likely for them to be...

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Helpful?
Thank Benedict U
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Benedict U, Thank you for selecting The Westin Xian for your stay during your trip to Xi'an. I am glad to hear that you had a enjoyable stay with us. Thanks for your comments on our service, Westin Club Lounge, room, and comfortable bed. Regarding about the defects you mentioned we will look into it and action accordingly. Thanks...

Reviewed 1 week ago via mobile

When I checked in, definitely I was not offered the best available room. I was told it was a good room, but the window faced something I couldnt possibly describe, which is very awkward, as I have explicitly expressed to require a good room. The air conditioner was not working at all. The beddings were extremely inhuman to use. The...

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Helpful?
Thank 玉白 任
TheWestinXian, Westin Experience Manager at The Westin Xian, responded to this review

Dear 玉白 任, Thank you for staying the Westin Xi’an. I understood that you have concern about our service and beddings, you may contact me personally through westinxianexperience@westin.com about this concern. We look forward to hearing from you. Be well, Jeffery Lai Westin Experience Manager The Westin Xian

Kongsberg
Reviewed 2 weeks ago via mobile

Perfectly located at the wild goose pagoda, the Westin leaves now wishes open. Large rooms with high comfort and cleanliness offer great comfort. The club lounge has a perfect view to the pagoda and also a balcony. Only the breakfast room could have a bit More daylight

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1Thank Thomas P
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Thomas P, Thank you for selecting The Westin Xian for your stay. We are fortunate to have such a nice location opposite to The Wild Goose Pagoda. We are happy to hear that you had a enjoyable stay. Thank you for your comments. We welcome you coming back and serve for you. Westin - For a better you... Best...

Toronto, Canada
Reviewed 2 weeks ago

Very warm and helpful staff, no language barrier, quick in room service, great breakfast buffet, good wifi, smoke-free floors, good location, in-house museum and restaurants, lots of walkable places to see and eat at outside.

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Helpful?
Thank sahilsuneja
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear sahilsuneja, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location, great to here you enjoyed it. Thank you for your comments on room service, breakfast, wifi. Museum is our treasure for guests could enjoy art pieces during their stay. I am glad that you...

Houston, Texas, United States
Reviewed 3 weeks ago

Website assisted us in securing very reasonable airport bus to hotel and airport. Hotel was centrally situated to historical and shopping centers. Staff was very courteous and helpful; non English speakers were quick to refer us to English speakers. Facilities were excellent. We were upgraded, Xian was surprisingly a tourist and beautiful city. Might return to hotel and city in...

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Helpful?
Thank Walter Q
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Walter Q, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location and I am glad that you had a enjoyable stay. If you were to return to Xi’an in the future we do hope to have the opportunity to welcome you back. Westin –...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Stay in an exciting historic location, just steps from the Big Wild Goose Pagoda and Xian’s many cultural gems, as well as restaurants and an upscale shopping area. Guests also enjoy easy access to an array of multi-national companies. ... more   less 

Additional Information about The Westin Xian

Address: No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
Region: China > Shaanxi > Xi'an
Price Range: RM499 - RM1,054 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Xian 5*
Number of rooms: 320
Reservation Options:
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Also Known As:
The Westin Xian China/Shaanxi
Hotel Style:
#1 Family Hotel in Xi'an
#1 Business Hotel in Xi'an
#4 Romantic Hotel in Xi'an
#5 Spa Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#42 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Xian staff and other travellers.
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Questions? Get answers from The Westin Xian staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upgrade if eligible.”
WalterQ613, 6 Apr 2017 | Read review
“take room which gives you Executive Lounge access.”
leonardmaximillian, 30 Mar 2017 | Read review
“le 5eme etage donne acces au lounge club, un must”
ericsoleil, 24 Mar 2017 | Read review
“Rooms on higher will be better. Actually this hotel is huge.”
Jinuya, 12 Mar 2017 | Read review
“Rooms with Pagoda views are a must!”
CaribbeanDoctor, 25 Feb 2017 | Read review
5 of 5