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Sheraton Xi'an Hotel

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764 Reviews from our TripAdvisor Community

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Showing 246: English reviews
Wakefield, United Kingdom
Reviewed 25 July 2016 via mobile

Generally a decent hotel but a couple of points for improvement. Room was dark even with all lights on giving it a gloomy appearance and feel. Decor generally in hotel could do with livening up. Bar staff mean well i am sure but someone needs to tell them to stop watching you like a hawk when having a drink and,...

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Helpful?
Thank Mark J
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guests First of all, we want to thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city and taking the time to share your experience on your recent stay, and it is indeed regrettable that you departed with the hotel not having met your expectations. Our hotel management team and related department...

Hampton, Georgia
Reviewed 11 July 2016

Fast elevators, fantastic breakfast buffet, comfortable room (With the best air conditioning of any hotel we stayed in China). There is a small issue with smoking floors; the definition seems to be a bit.. flexible? Our floor, we were told, was changed to nonsmoking the previous month; however the smoke smells, and the ashtrays in the rooms cast doubt on...

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Helpful?
1Thank KaraRogers
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Pittsburgh, Pennsylvania
Reviewed 8 July 2016

We found that, in general, hotels in China are rated 1 star higher than what we are used to hotel ratings in the US. This was rated 5 stars ... it's like a regular chain hotel (Sheraton, Marriott, etc.) in the US. Very nice breakfast - western and Chinese - I particularly liked the cooked to order congee where I...

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Helpful?
Thank David0514
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Markham, Ontario, Canada
Reviewed 28 June 2016

The hotel was at a good location. The breakfast was really good with a whole array of dishes to pick from. The concierge staff were courteous. The room was spacious with a comfortable king-size bed and clean linen.

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Helpful?
Thank MarinoDA
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Anchorage
Reviewed 20 June 2016

My husband, daughter and I stayed in this hotel as part of a tour of China we were on. This was one of the better hotels we stayed in on the tour but it did not come without a few issues. First let's focus on the good: 1) comfortable rooms and bed 2) good breakfast buffet with lots of western...

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2Thank akgirl51997
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel.Thank you for taking your time to let us know of the bad experience you encountered during your stay here and we appreciate your valuable feedback about our shortcoming. We are truly disappointed to find out of your bad experience and the inconvenience caused to you during your stay here. We offer our sincere...

Metro Manila, Philippines
Reviewed 19 June 2016

The hotel is good but far from city centre (malls and tourist destinations). Take note of the following when booking: 1. Not that near tourist destinations, only near place is Fengqing park about 1.5 km 2. They got good bed and bath tub 3. Breakfast buffet is good, a lot of selection 4. Near restaurants just few walks away 5....

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Helpful?
Thank jap1990
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Hobart, Australia
Reviewed 13 June 2016

This hotel was very accommodating with most things available except decent Wi Fi. Breakfast was great, the rooms large and well fitted out with most amenities. Outside the city so need transport to get to most places of interest. Was on a tour bus so no problem for me , otherwise Tuk Tuks are available. Would stay there again, friendly...

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Helpful?
Thank JohnB135SBR
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Victoria, Canada
Reviewed 11 June 2016 via mobile

I have only stayed in this hotel for 2 nights. It was just a short weekend getaway with my family of three. The hotel was not close to the city or to the Metro, so I was taxing all the time. It's about 15 mins ride from the city center. If you are looking for a quiet getaway, this could...

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Helpful?
Thank GueatLove
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Reviewed 22 May 2016

Breakfast was good. I can eat only a limited number of things due to dietary restrictions but I found enough choice. I got a good price through Agoda. Service was excellent. Location was not ideal but okay.

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Helpful?
Thank Rashid A
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Spokane, Washington
Reviewed 21 May 2016

This is a good place to stop for one night. Location is outside ancient city wall so need transportation to get into the old city. Rooms are small and looks like they had remodeled with all the wood work. Good breakfast but not as good as some of the other hotels in China we stayed at.

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1Thank conlontravel
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you and we are glad to see you had a nice trip in Xian and Shertaon Xian Hotel. We had over 20 years history and we are keeping improve the facilities year by year. we would like to recommend...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Region: China > Shaanxi > Xi'an
Price Range: RM351 - RM476 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Number of rooms: 365
Reservation Options:
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton
Hotel Style:
#10 Family Hotel in Xi'an
#12 Spa Hotel in Xi'an
#19 Luxury Hotel in Xi'an
#33 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Xi'an Hotel staff and other travellers.
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Questions? Get answers from Sheraton Xi'an Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is right in the middle of the town. All views are acceptable”
 of 5 bubbles Desforneaux, 10 Nov 2016 | Read review
“quiet, clean and spacious”
 of 5 bubbles sprint0929, 1 Nov 2016 | Read review
“Avoid corner rooms. A lot of space is taken up with a hall way within the room.”
 of 5 bubbles caulleys, 13 Sep 2016 | Read review
“Fifth floor will be better”
 of 5 bubbles yanwanh, 8 Jan 2016 | Read review
“We had a high-level room, but the hotel was back from the street and quiet”
 of 5 bubbles Ann2009CT, 19 Jun 2015 | Read review
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