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Grand Mercure Xian on Renmin Square

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#10 of 2,532 Hotels in Xi'an
Certificate of Excellence
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Grand Mercure Xian on Renmin Square
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860 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Mercure Xian on Renmin Square
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Showing 598: English reviews
White Plains, New York
Reviewed 24 August 2014

I stayed with my daughter during a short weekend visit to Xian. The hotel room was spacious (by Asian standards) and about normal (by North American standards). The bathroom was large and everything worked well. The beds were a bit uncomfortable as they were worn, but I still slept well. The breakfast buffet was the best we had during our...

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Helpful?
Thank Quiltamom
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an...

San Francisco, California
Reviewed 18 August 2014

Some in our party had to change rooms after the plumbing leaked or would not work. The windows actually open in this old Russian-style building and that let in bugs. Dining room was one of the best and the little park in the private square was beautiful.

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1Thank Hilary D
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you are satisfied with the dining room and the little park. Meantime,it comes to my concern that some in your party encountered hardware issues,like plumbing etc.I am so sorry that this was a disappointement and please...

Victoria, BC
Reviewed 17 August 2014

Stayed just one night at the Grand Mercure and thoroughly enjoyed ourselves. Pros: - location - within 3-4 blocks of Muslim area for great eating; very secure area (grouped with Sofitel); 1.5km walk from train station - bed - super soft (by North American standards), excellent pillows and gigantic (double+twin) - room size - average (plenty of room for 2...

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1Thank cfbnp200e
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an...

Brunswick East, Australia
Reviewed 11 August 2014

Alright let me start by saying this hotel is stunning from the outside, the gardens are beautiful as is the hotel. This changes once your inside, Our room was tiny - and I mean small. I have stayed in caravans bigger then this. The previous guests had smoked in the room and it stunk. The staff gave us two air...

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1Thank Alexander P
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you are satisfied with the breakfast and regard our staff as being helpful. Meantime,it comes to my concern that you encountered some hardware issues,like airconditioner,shower etc.I am so sorry that this was a disappointement and please...

KL
Reviewed 7 August 2014

We stayed recently at the Grand Mercure Xian. We stayed in the standard rooms. The hotel location is good and clean surroundings. The hotel lobby is small and the standard room is also small. Staff are friendly but not 5 star standards. The bed is comfortable but the pillows are too soft. Nearly same variety of breakfast every day, sick...

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Thank GohCLKl
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you were satisfied with the location and surroundings here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will...

Zug, Switzerland
Reviewed 6 August 2014

Let us begin with the positive sides: a) People at the desk are very friendly and helpful (especially the young gentleman on the night shift). b) Thanks to a router in the room, the wi-fi signal is excellent. So good actually, that you can play the videos on the foreign news sites: A rarity in China. c) The location on...

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Thank CSTZug_Switzerland
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Middle Earth
Reviewed 4 August 2014

Only stayed for a couple of nights, there's everything you need within a good budget, its well placed and feels safe too. Breakfast perfectly adequate and for China provides a reasonable range of Western choices, but nearby are plenty of alternatives should you need them. Near to the Warriors and other places you might want to visit - you wouldn't...

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Thank CashmereTraveller
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Dubai, United Arab Emirates
Reviewed 2 August 2014

Good hotel and great location. Most people visiting would be out all day so decided against the luxury 5* one. This is a good 4* and all facilities in Sofitel and mercure can be used. 3 hotels in renmin sq, great location, good brekkie, good rooms. Definitely recommended.

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2Thank RG1978
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an...

Cincinnati, Ohio
Reviewed 25 July 2014

We stayed at the Grand Mercure in July. We had some confusion as the accommodations we needed. We were traveling with two kids and needed to two rooms with two beds, which were not available. They ended up putting us in their suite, which was large and comfortable. Plenty of room for two roll away beds. The breakfast buffet was...

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1Thank Hugumom
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you...

Toronto, Canada
Reviewed 24 July 2014

The Grand Mercure is located inside a giant complex which also contains a few other hotels owned by this company. The hotel is very safe as there are guards patrolling the complex at night. There are also some excellent restaurants inside the complex if you don't want to venture outside for food. The hotel was able to help me get...

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Helpful?
Thank Alan A
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 

Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Price Range: RM248 - RM403 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Xian on Renmin Square 4.5*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, ACCOR and Ctrip TA so you can book your Grand Mercure Xian on Renmin Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#8 Spa Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#10 Luxury Hotel in Xi'an
#11 Business Hotel in Xi'an
#11 Family Hotel in Xi'an
#17 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Xian on Renmin Square staff and other travellers.
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Questions? Get answers from Grand Mercure Xian on Renmin Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No suggestions”
 of 5 bubbles RY46, 23 Mar 2017 | Read review
“well maintained. nothing to complain. It was perfect ”
 of 5 bubbles Casper1503, 27 Feb 2017 | Read review
“The higher you get, the warmer the rooms get, maybe try to book a room on the second floor.”
 of 5 bubbles michaelgT2828WC, 22 Feb 2017 | Read review
“Make sure you have directions at the ready for the hotel from the airport”
 of 5 bubbles 599shellw, 1 Feb 2017 | Read review
“A great 15 to 20 minute walk to the Muslim Quarter and to the Bell Tower.”
 of 5 bubbles gsrs04, 28 Dec 2016 | Read review
5 of 5