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Grand Mercure Xian on Renmin Square

Agoda.comUS$61*
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#10 of 2,560 Hotels in Xi'an
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$67*
US$61*
Great Deal
US$62*
US$62*
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Grand Mercure Xian on Renmin Square
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888 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Mercure Xian on Renmin Square
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Showing 618: English reviews
Atlanta, Georgia
Reviewed 24 September 2014

This hotel is in desperate need of a renovation, and the hallways and room smelled like mold. But the worst part was definitely the staff. My wife and I asked the front desk what the best way to see the terra cotta warriors would be as part of our stay. After initially seeming annoyed by the question, we were told...

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Helpful?
6Thank Justin A
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Bonjour dear guest, Thank you very much for your feedback following your recent stay with us. We are very sorry to know the incident you encountered, and also feel disappointed about the unprofessional behaviors by some employees, which obviously violate hotels rules and regulations. Please rest assured that we have brought this to the relevant department. An investigation will be...

Melbourne, Australia
Reviewed 21 September 2014

Spent two nights here, would not bother again Check in was efficient, staff pleasant, but back lane facing room was small, gloomy, with tiny windows and was overstuffed with useless furniture Wardrobe and hanging space was non existent and the shower fell on my head due to lack of maintenance Because of water upgrade, had to walk to the next...

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Helpful?
Thank Anna255100
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns and we have brought it to the attention of relative departments. Thank...

Beijing, China
Reviewed 17 September 2014 via mobile

The location is excellent and the building has "old time" charm but it needs renovation. The bathroom in my double room was clean and the shower had good water pressure but overall it needed renovation. The carpet and the curtains look really aged. The worst thing was the bed! because the mattress is too used up (I could see plenty...

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Helpful?
Thank xuxazhang
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking time to feedback following your recent stay with us. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns and we have brought it to the attention of relative departments. Thank you...

Saint Thomas, Canada
Reviewed 17 September 2014

There were 8 of us travelling together, ranging in age from 60 down to 13.We stayed in rooms 2329, 2265 and 2269. All the rooms were clean, large and well appointed. 2329 had a king bed, the other rooms had 2 double beds and a 3rd smaller bed added. All the beds were comfortable with nice linens. There was a...

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Helpful?
1Thank Pamela H
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Redland
Reviewed 13 September 2014 via mobile

Stayed 2 days as part of a tour. Room was comfortable and spacious, huge bed. Breakfast buffet was ample with many Asian dishes. Western dishes less varied. You can request specialty coffees from wait staff - included with buffet breakfast.

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Helpful?
Thank Bucketlistcheck
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an...

Cork
Reviewed 8 September 2014

It is very impressive as we drove to the entrance, it is located in a lovely area, near to most attractions. We had to drag our own bags to reception. We arrived late and wanted just to get a snack and a few beers with some friends but the hotel did not have a residents bar. They advised us to...

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Helpful?
Thank CorkEvertonFan
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some of the areas of the hotel were not up to your expectations. I was truly sorry that this was a disappointment. We appreciate your sharing your concerns, and we have brought...

Bradenton, Florida
Reviewed 31 August 2014

Beautiful hotel with great buffet breakfast! Also a good location for local sightseeing. The staff at the hotel were courteous and helpful. This hotel is easy to recommend because it is everything one would hope for in a hotel!

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Helpful?
Thank Mara8730
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an...

Sydney, Australia
Reviewed 30 August 2014

The Grand Mercure Hotel is located in Renmin Square, Xian and is within walking distance of the Bell Tower and other tourist sites. However we found it more convenient and easier to take taxis. The hotel is part of a former government complex which now hosts several brands of the Accor Group including the Sofitel Legend, Sofitel, Mercure and the...

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Helpful?
2Thank crocnsw
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

melbourne
Reviewed 30 August 2014

We stayed for 2 nights in July an found this hotel to be exception in quality and service. Due to flight delays and cancellations we arrive extremely late, tired and frustrated so it was nice to be greeted in such a friendly manner when we finally arrived. Our suite was amazing (we did get an upgrade due to advantage plus...

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Helpful?
Thank geoffmark
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xi'an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an...

New South Wales, Australia
Reviewed 28 August 2014

When arriving by taxi the entrance to the hotel complex was impressive, as the hotel shares the elegant, tree-lined site with Sofitel and other Accor hotels. The front of the hotel looked like an old traditional style entrance, quite impressive. The reception was both quick and helpful, with good English, a plus in China. The room was of reasonable size...

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Helpful?
Thank Dick L
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 

Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Price Range: RM244 - RM389 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Xian on Renmin Square 4.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#8 Spa Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#10 Luxury Hotel in Xi'an
#11 Family Hotel in Xi'an
#11 Business Hotel in Xi'an
#15 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Xian on Renmin Square staff and other travellers.
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Questions? Get answers from Grand Mercure Xian on Renmin Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Another Hotel”
gregj889, 4 May 2017 | Read review
“Limited floors due to historic location, this one - 6 floors, no real view.”
joefredp, 2 May 2017 | Read review
“4th floor rooms, opposite the front desk, are located along a very busy walking corridor (to the morning breakfast buffet).”
  • Closet
  • Bathroom
  • Sitting Area
  • Desk & TV
  • Beds
APerceptiveTraveler, 15 Apr 2017 | Read review
“No suggestions”
RY46, 23 Mar 2017 | Read review
“well maintained. nothing to complain. It was perfect ”
Casper1503, 27 Feb 2017 | Read review
5 of 5
Agoda.com
US$61* /night
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GrandMercureUS$62
Booking.comUS$62
CancelonUS$67
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Prices are for 1 room, 2 adults
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