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Shangri-La Hotel,Xian

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#4 of 2,503 Hotels in Xi'an
Certificate of Excellence
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Shangri-La Hotel,Xian
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1,331 Reviews from our TripAdvisor Community

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Showing 560: English reviews
Dakar, Senegal
Reviewed 3 days ago NEW

a nice experience and discovery of Chinese hospitality great restaurants, location and design charming people, pumpering by Linda a peace of mind very passionnate in making our trip memorable looking forward to come back in a near future

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Helpful?
Thank khadymarabadiane
North Fork, New York
Reviewed 4 days ago NEWvia mobile

I have been to Shangrila Xian a few times, every time their service is very professional and excellent. I was especially impressed by Chamber Li at the Horizon Lounge. He is very courteous and thoughtful.

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Helpful?
Thank annwange
Perth, Australia
Reviewed 1 week ago

I took a club room for a few days. A welcome change from the standard Chinese hotels. Plenty of good quality English and all amenities are excellent. Special mention to Angela from guest relations and Emma from the Horizon club who both went out of their way to make me feel welcome.

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Helpful?
Thank Gary L
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Gary L, Warm greetings from Shangri-La, Xi’an! It is delightful to hear that we have made a positive impression during your stay with us. I do appreciate your praise of the hotel as well as the staff. I will personally share your compliments with my Team and especially guest relations and Emma. They are shining star of the hotel....

Reviewed 2 weeks ago via mobile

I've been coming here for years on business. Overall the hotel has many amenities to maximize your travel dollar which the Horizon Club lounge, included breakfast in the Cafe restaurant, shopping and other restaurants located in the hotel. The staff is very friendly and accommodating for all your needs. Anyone staying will not be disappointed.

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Helpful?
Thank Joe R
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Joe R, First and foremost, thank you for your patronage to the Shangri-La Hotel Xian for years. I do appreciate your praise of the hotel as well as the staff. I will personally share your compliments with my Team. We are all looking forward to welcoming you back. Yours sincerely, Markus Christ General Manager

Reviewed 2 weeks ago via mobile

Very kind staff especially Linda. When I arrived here. Linda brought me to my room. As I was the 1st time come to China, She recommended a lot of local things to me. I enjoyed the local places when I was off. When I came back to hotel,the staffs always welcome me in lobby. The feeling was like I arriving...

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Helpful?
Thank Koreanwg123
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Koreanwg123, Warmest Greetings from Shangri-La Hotel, Xi’an! Thank you for sharing your experience with us and recommending our hotel to TripAdvisor community. We are pleased to know that you enjoyed your stay with us and satisfied with the excellent service from Angel. My team and I look forward to welcoming you back. Wishing you have a pleasant day! Yours...

Abu Dhabi, United Arab Emirates
Reviewed 2 weeks ago

Very welcoming family friendly hotel. Stayed for 3 nights in December and were very impressed with both the hotel itself and the friendly and helpful service provided by all the staff. Paul and Angel at the front desk, Mike the concierge and Penny the tour manager, supported by the other staff provided friendly and helpful assistance in all aspects of...

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Helpful?
Thank RichardWB15
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear RichardWB15, Thank you for taking the time to share your experience at our hotel. We are delighted to read about that our service having impressed you. The friendly staffs are the most important treasure for the hotel. The entire management team was proud of them whom exactly demonstrate our service philosophy that Shangri-La Hospitality from a caring family. We...

Reviewed 2 weeks ago via mobile

I'm very satisfied with Emma Wan''s great and warmly service in the 19th floors lounge, I really enjoyed in Xian very much and look forward to coming back soon. Thank you very much and best Regards Annie Shen

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Helpful?
Thank Annieshen
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Annieshen, We are thrilled to read that Emma having impressed you. We do pride ourselves on exceeding our guest’s expectations through exceptional customer service. I am sincerely pleased that we achieved this goal during your stay with us. My team and I at Shangri-La Hotel, Xi’an look forward to welcome you back again! Yours sincerely, Markus Christ General Manager

Toronto, Canada
Reviewed 3 weeks ago

We just completed a fantastic stay at the Shangri--La Hotel in Xian, China. The customer service is what made this so special. People seemed genuinely interested in making our stay comfortable. My birthday occurred during our stay. I hadn't told anybody about it, but when we got back to the room that day, the staff had spelled out "Happy Birthday"...

Review collected in partnership with shangri-la.com
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Helpful?
Thank lilysincharge
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear lilysincharge, Warmest Greetings from Shangri-La Hotel, Xi’an! Thank you for sharing your experience with us and recommending our hotel to TripAdvisor community. We are pleased to know that you enjoyed your stay with us and satisfied with the excellent service from team. My team and I look forward to welcoming you back. Have a pleasant day! Yours sincerely, Markus...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

We visited Xi'an from Dec 24 to 29, and stayed at Shangri-La Hotel Xi'an. I am a Golden Circle Jade member of Shangri-La for many years, and have stayed many Shangri-La Hotels in many cities. This hotel really impressed me, their hospitality, friendly and professional service, customer first attitude of every staffs are really second to none. My wife's birthday...

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Helpful?
Thank Tony P
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Tony P, It is great to hear that you have enjoyed your stay with us at Shangri-La Hotel, Xi’an! Thank you for taking the time to share your recent experience on Trip Advisor community. I hope we have an opportunity to welcome you back one day. Best regards, Markus Christ General Manager

San Francisco, California
Reviewed 3 weeks ago via mobile

For such a well known brand, it was a surprise to find used soap in my shower and an incorrect mini-bar charge. The hotel is fine/good for a business trip and convenient to the hi-tech park, not far from the main shopping/downtown, and Xi'an Jiaotong University. Staff are all very helpful.

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Helpful?
Thank A S
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear A S, Warmest greetings from Shangri-La Hotel, Xi’an! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience. Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the matters raised. Thank you for your compliment to our friendly staffs. We hope we will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 

Additional Information about Shangri-La Hotel,Xian

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Region: China > Shaanxi > Xi'an
Price Range: RM472 - RM655 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#4 Spa Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#43 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel,Xian staff and other travellers.
5 questions
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Boise, Idaho
7 months ago
Barrie, Ontario, Canada
over a year ago

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Questions? Get answers from Shangri-La Hotel,Xian staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the horizon club”
 of 5 bubbles B5053ZXgaryl, 8 Jan 2017 | Read review
“floors 14 which I lived has a good view, and also be quiet”
 of 5 bubbles yanhuili, 10 Dec 2016 | Read review
“Club Floor”
 of 5 bubbles ReadingPhotographer, 22 Nov 2016 | Read review
“Horizon Club rooms are a little more expensive but the service you get is worth it.”
 of 5 bubbles RolandoV720, 17 Nov 2016 | Read review
“Good hotel room, although lobby bar singer sounds not so good”
  • View from room
  • Standard room
 of 5 bubbles Lingang, 29 Oct 2016 | Read review
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