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Shangri-La Hotel,Xian

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#4 of 2,523 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel,Xian
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1,362 Reviews from our TripAdvisor Community

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Showing 576: English reviews
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Reviewed 4 days ago NEW

I have stayed at the hotel many times and service has been excellent. Great Horizon Club team with Angel, Linda and Scarlett. Great Concierge team which have been very helpful. Facilities are fine for business traveling.

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Helpful?
Thank Ilkka R
USA
Reviewed 1 week ago NEW

I have stayed at the property more than once and service has been stellar from the airport pickup through to the drop off at airport. Great Horizon Club team with Linda, Paul, Angel. Great GRO team with Linda, Angel and Nefer. Great Concierge team with Felix and Mike (thanks for the help w/ transportation) The perfect Cafe service from Terry...

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Helpful?
Thank da-np-1017
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear da-np-1017, Thank you for taking the time to share your unusual experience at our hotel. We are delighted to read about that our service having impressed you. The friendly staffs are the most important treasure for the hotel. The entire management team was proud of them whom exactly demonstrate our service philosophy that Shangri-La Hospitality from a caring family....

Jersey travelling crew, CI
Reviewed 1 week ago via mobile

This is a hotel situated in the business district of xi-an and it is an unassuming neighbourhood. But there is nothing unassuming about the hotel. This is truly a five star experience. From the minute you arrive outside you are made to feel welcome and there is a great deal of effort put into your checking in and then room...

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Helpful?
Thank corneliust
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear corneliust, What a lovely review! Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to read about that our service and hotel facilities having impressed you. We do pride ourselves on exceeding our guest’s expectations through exceptional products and I am sincerely pleased that we achieved this goal during your stay...

Reviewed 2 weeks ago via mobile

I stayed here for 3 weeks in January 2017 and will be staying 4 more weeks in Feb. All service staff is good but Terry Yang is my favorite and he is amazing guy !! Overall it's good place to stay in Xian.

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Helpful?
Thank sangram s
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear sangram s, What a lovely review! Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to read about that service from Terry Yang impressed you. We do pride ourselves on exceeding our guest’s expectations through exceptional products and I am sincerely pleased that we achieved this goal during your stay with...

Reviewed 2 weeks ago via mobile

I come to the shangri-la xian hotel frequently. The service in Horizon is perfect. especially thanks to Emma Wan 's concern and special care for our family. I looking forward to coming back to the hotel which is the like a home away from home.

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Helpful?
Thank Leitil
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Leitil, It is great to hear that you have enjoyed your stay with us at Shangri-La Hotel, Xi’an! Thank you for taking the time to share your recent experience on Trip Advisor community. I hope we have an opportunity to welcome you back one day. Best regards, Markus Christ General Manager

Narberth, Pennsylvania
Reviewed 2 weeks ago

Every service was perfect. The Club level was well worth the extra cost. Provided great guide to terra cotta army. The room was well outfitted and the bed quite comfortable. Great service from the concierge.

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Helpful?
Thank JoeNarberth
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear JoeNarberth, It is great to hear that you have enjoyed your stay with us at Shangri-La Hotel, Xi’an! Thank you for taking the time to share your recent experience on Trip Advisor community. I hope we have an opportunity to welcome you back one day. Best regards, Markus Christ General Manager

Durham, North Carolina
Reviewed 2 weeks ago via mobile

When you visit China, you must visit Xian because you must see the Terra-cotta Warriors. When you visit Xian, you must stay at the Shangri-La which is the best hotel in the city. When I initially made my reservation with Shangri-La, Penny Wang immediately began corresponding with me about tours. Penny and her driver picked me up at the airport...

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Helpful?
Thank kwest42
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear kwest42 What a lovely review! We are really pleased to hear that you enjoyed your stay here. Your generous comments will be shared with the hotel management team which will be highly appreciate. We’ll continue to deliver the Shangri-La hospitality to all guests and look forward to your next stay with us. Meanwhile, please allow me to take this...

Reviewed 2 weeks ago via mobile

I was here with my family for one night . The executive lounge here was one of the best I've ever been. Great stay with nice people and service... Special thanks to executive Emma who paid equally considerate attention to her guests. I was very pleased with my stay, and although it's short this time, I'll definitely be back for...

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Helpful?
Thank JocelynLi
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear JocelynLi, Festival greetings from Shangri-La hotel, Xi’an! It is delightful to hear that we have made a positive impression during your stay on our friendly staff and service. I will personally share your compliments with my Team and especially the staff-Emma you highlighted. And trust your praise will be the best motivation for her. Meanwhile, please allow me to...

Discovery Bay, Hong Kong
Reviewed 3 weeks ago via mobile

All the staff in this hotel is really amazing and friendly. The majority makes a huge effort to speak English and it is amazing the level, I wish my Chinese was as good as their English. I stay at this hotel regularly and all the personal make me feel home. Special thanks to Angel for her attention to me and...

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Helpful?
Thank Joaquim M
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Joaquim M, What a lovely review! We are really pleased to hear that you enjoyed your stay here. Your generous comments will be shared with management and the staff-Angel you highlighted. We’ll continue to deliver the Shangri-La hospitality to you and to all guests . Meanwhile, please allow me to take this occasion to wish you a happy, healthy,...

Reviewed 3 weeks ago via mobile

The hotel have great sauna,pretty swimming pool and extra big gym space. Their horizon club have fine wine and their macron is too good to be true.The room's bed also contains extra soft pillow.The location is a little far from the center of the city though.

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Helpful?
Thank Louise1016
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Louise1016, Greetings from Shangri-La Hotel, Xi’an! Thank you for sharing your experience with us and recommending our hotel to TripAdvisor community. We are pleased to know that you enjoyed your stay with us and satisfied with the excellent service and facilities. The hotel is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zone....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 

Additional Information about Shangri-La Hotel,Xian

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Region: China > Shaanxi > Xi'an
Price Range: RM481 - RM678 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Orbitz, Hotels.com, Shangri-La Hotels and Resorts, Priceline, Booking.com and Ctrip TA so you can book your Shangri-La Hotel,Xian reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#4 Spa Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#39 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel,Xian staff and other travellers.
6 questions
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Boise, Idaho
8 months ago
Barrie, Ontario, Canada
over a year ago

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Questions? Get answers from Shangri-La Hotel,Xian staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the horizon club”
 of 5 bubbles B5053ZXgaryl, 8 Jan 2017 | Read review
“floors 14 which I lived has a good view, and also be quiet”
 of 5 bubbles yanhuili, 10 Dec 2016 | Read review
“Club Floor”
 of 5 bubbles ReadingPhotographer, 22 Nov 2016 | Read review
“Horizon Club rooms are a little more expensive but the service you get is worth it.”
 of 5 bubbles RolandoV720, 17 Nov 2016 | Read review
“Good hotel room, although lobby bar singer sounds not so good”
  • View from room
  • Standard room
 of 5 bubbles Lingang, 29 Oct 2016 | Read review
5 of 5