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Shangri-La Hotel,Xian

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#4 of 2,550 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel,Xian
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1,404 Reviews from our TripAdvisor Community

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Showing 603: English reviews
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Reviewed yesterday NEW

lovely Lobby, and spacious room with horizon Club access. it is comfortable and clean. the staff is friendly and nice.especially we liked executive floor lounge, they really offer excellent service and Emma always keep smile even it is busy time during happy hour. tasty food and excellent staff. we really had a great time today.

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Helpful?
Thank sebrinaleslie12
Xi'an, China
Reviewed yesterday NEWvia mobile

This is my first time travel city of Xi'an, also first time stay with shangri-la. Good smelling in the lobby. We are in horizon club which is on 19th floor, fortunate to have a very nice girl named Emma·wan to help us check in rooms. She's very kind and nice. We all feel very grateful. We do believe that we'll...

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Thank wangke1989
Beijing, China
Reviewed 3 days ago NEW

Great hotel in downtown Xi'an. location is normal but inside is awesome. The rooms have been just great,clean ,warm and smells good.My bed was super comfortable. Room service had a good menu also! Staff extremely helpful pleasant, especially the girls in conceirge and club lounge. named Betty and Vivian. The food was excellent both in the club lounge as well...

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Thank MariamWong
New York City, New York
Reviewed 3 days ago NEW

Absolutely memorable. Check in was upstairs at Horizon Club and my kids were indulged with cookies and hot chocolate. The room we got was a bit dated but it is huge for a club room. Almost suite like. The bathroom was huge, suite level for some other comparable hotels. Service from Shangr-La is top notch and is something i am...

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Thank xieweirebecca
Hong Kong, China
Reviewed 3 days ago NEW

I stayed 4 nights in a city view Horizon Club room. The room was huge & very comfortable. The hotel is in a good location, very convenient to travel-out for everyday. The view of the Harbour from the club lounge is amazing, especially at night. The club lounge was busy in the evening during happy hour but they always managed...

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Thank HilaryCheng_wenyao
Xi'an, China
Reviewed 4 days ago NEW

such a wonderful location in XI'AN . There are some many good hotels in XI'AN ,but I would like to say ,this one is the best serivce like other Shangri-La hotels in the world. So I will reccomand my friends come and stay.

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Thank catherinefan81
Tokyo, Japan
Reviewed 4 days ago NEW

Very good location. It is convenient to everywhere. Very friendly staff makes my stay perfect. Clean room and nice breakfast. Special thanks to Emma and horizon club team. They are professional and friendly and speak fluent English. Best hotel in Xi'an!

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Thank JasonjamesHo
Reviewed 4 days ago NEW

I really enjoy my stay @ Shangri-La Xian hotel. The rooms are magnificent & very clean, and the staff is super friendly and welcoming. Angel from customer relationship team is nice and proficient if you come ask for her.

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Thank Carmit B
Reviewed 2 weeks ago via mobile

I've been fortunate to stay at beautiful hotels all around the world. This is one of the BEST without doubt. The service was warm, thoughtful and friendly. In particular the service from Grace Zhang and also Grace (reception/Horizons Club) was outstanding. We were made to feel at home - especially our children. They felt very special with the children's amenities....

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Helpful?
Thank Jackie C
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Jackie C, What a lovely review! We are really pleased to hear that you enjoyed your stay here. Your generous comments will be shared with Grace and a broader hotel team. We’ll continue to deliver the Shangri-La hospitality to all guests and look forward to your next stay with us in the near future. Have a pleasant day. Yours...

Reviewed 2 weeks ago via mobile

This was a good, very clean hotel. We visited with our tour group, and it seems to be very popular with tourists visiting the Terra Cotta Army. Be prepared for a very polluted city. We could hardly see a thing out of our hotel window, but the Terra Cotta Army is worth a visit to this area. The restaurant was...

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Helpful?
Thank PegKay
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear PegKay, Thank you for taking the time to share your valuable feedback with us. It is with regret to read that your stay with us have not been entirely satisfactory. We have taken note of your feedback, rest assure we will take immediate actions to improve our service. We hope to be able to welcome you again, in the...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 

Additional Information about Shangri-La Hotel,Xian

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Region: China > Shaanxi > Xi'an
Price Range: RM479 - RM692 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#4 Spa Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#37 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel,Xian staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“just ask the front desk ,the girls there are really professional.”
xieweirebecca, 27 Apr 2017 | Read review
“anywhere on the 11th or 12th floor”
robertmT8999SW, 10 Apr 2017 | Read review
“Upgrade to the the Club level. The Lounge provides an excellent spot to relax in the evenings.”
davidhL9267ZE, 30 Mar 2017 | Read review
“City View Rooms pack a good view in the evenings.”
ashrags2017, 7 Mar 2017 | Read review
“Use the horizon club”
B5053ZXgaryl, 8 Jan 2017 | Read review
5 of 5