We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Oakwood Residence Hangzhou

Show Prices
#16 of 2,302 Hotels in Hangzhou
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Oakwood Residence Hangzhou
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

213 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Oakwood Residence Hangzhou
See the most recent reviews
Showing 139: English reviews
San Diego, California
Reviewed 6 June 2013

I have stayed at this hotel three times and I always look forward to coming here. This trip I stayed here for three nights and wished I could have stayed here longer. The rooms are very large and the beds are extremely comfortable. The service is great. The A/C actually worked! The bathrooms are nice and large. There is a...

 Report
Helpful?
1Thank jobethco
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Greetings from Hangzhou. Thank you for your feedback and comments. We were pleased to leanr that you enjoyed your stay at the Oakwood Residence. When your travels bring you back to Hangzhou please let me know and I would be delighted to meet for coffee. Have a lovely weekend. Cheers.

Kuala Lumpur, Malaysia
Reviewed 20 May 2013

Oakwood Residence Hangzhou is located in a quiet, upscale residential guarded area. It is conveniently located about 10minutes to Westlake by taxi and offers guests comfortable rooms and good service. Our party of four took two rooms which included buffet breakfasts and we were surprised by the quality of food served during the breakfasts. The Business Center took care of...

 Report
Helpful?
Thank rayean88
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your kind comments about our hotel and service residence. We have shared your positive remarks with our associates. We are pleased to announce that we have install WiFi in all rooms and it is available on a complimentary basis.We look forward to welcoming you back to the Oakwood Hangzhou. Have a super weekend.

A TripAdvisor Member
Shenzhen, China
1 review
Reviewed 25 March 2013

I am a regular Customer to Oakwood Hangzhou. I am so dislike the clarks working at the front desk at most of my stay. They are not trained well and do not know how to treat their customer in a respect way. For example, One tall Skinny girl got a room in 6th floor where just facing a noisy construction...

 Report
Helpful?
Thank A TripAdvisor Member
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your comments. We appreciate our guest feedback as a way to improve our service. We have reviewed your comments with our Front Desk team so as to implement a policy to ensure that this sort of unfortunate incident does not occur again in the future. We look forward to welcoming you back to the Oakwood Hangzhou on...

Burlington, Canada
Reviewed 23 January 2013

I travel in China on business every 90 days and have experienced a wide variety of hotels. Some, quite good and others you wouldn't wish on your worst enemy. I look forward to my one or two nights in Hangzhou because of this hotel. I have always experienced a pleasant welcome, a room that surpasses my expectations, food that is...

 Report
Helpful?
Thank Steve A
singapore
Reviewed 23 January 2013 via mobile

One of my best hotel experience in china. The one bedroom suite I stayed has everything I need (kitchenette was very well equipped and stocked). Big room and living room. Only minus point was the rain shower that do not work too well, it sprays water everywhere and not 'rain drops'....

 Report
Helpful?
Thank AAdrive
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Greetings from Hangzhou. Thank you for your rave review as well as your comments about our rain forest shower. Our team will be sure that our guests enjoy a rainforest shower not just drops! We look forward to welcoming you back to the Oakwood Residence Hangzhou soon. Cheers

A TripAdvisor Member
Ningbo, China
1 review
Reviewed 20 January 2013

I am a regular guest at Oakwood, Hangzhou. The service continues to improve. The quality of food has improved. Above all, Laura in reception is excellent. She is always exceedingly polite and efficient and deserves special mention.

 Report
Helpful?
Thank A TripAdvisor Member
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your kind remarks. We will share your positive feedback with our team and, in particular, Lara. We look forward to welcoming you back in the near future. Cheers.

HANGZHOU
Reviewed 6 January 2013 via mobile

We use this hotel for our overseas staff and customers when they stay in Hangzhou. The rooms are excellent large self contained apartments. Rates are good for what you get. Home to many expats who are staying a while in Hangzhou

 Report
Helpful?
Thank Neil M
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Neil, Thank you for your positive remarks about the Oakwood Hangzhou. Please do not hesitate to contact me directly if I may be of any service in the future. From all of us at the Oakwood Hangzhou we wish you and your family all the best in 2013. Cheers, Brian

Sydney, Australia
Reviewed 18 December 2012

I was stationed in Hangzhou for 3 months to complete a project where I wasn't able to find an apartment to my liking so I chose to reside in this fine establishment within 10 minutes walking distance to my office in the CBD. I chose the 1 bedroom suite on level 5 which had higher ceiling than normal and a...

 Report
Helpful?
1Thank Leo_Li721
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Leo, Thank you for your gracious compliments. We will share your kind remarks with our entire team. From your side, your were a marvelous guest and friend. We all miss you. Best wishes to you and your family for a Merry Christmas and Happy New Year. Cheers, Brian

Zonnebeke, Belgium
Reviewed 16 December 2012

Hangzhou is a special place in China: its main tourist attraction, a huge lake surrounded by smaller mountains is attracting the higher class in the country for holidays. The hotel is located in the city center in a compound area. Rooms are huge and include a kitchenette. Trough the specialized hotel websites you will find good price offers. Price quality...

 Report
Helpful?
Thank Safarilovers8980
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Greetings from Hangzhou. We sincerely appreciate your positive remarks. We will share your kind remarks with our associates. We look forward to welcoming you back to the Oakwood Hangzhou in the near future. All the best to you and your family for a Merry Christmas and Happy New Year. Cheers, Brian

Hong Kong
Reviewed 30 November 2012

Just stayed at this residence for 3 nights with my folks in a two-bedroom apartment. Space is ample and great view from the 12th floor. Kitchen is fully equipped and washer-dryer with complimentary detergent is perfect. There are signs of wear and tear inside the apartment but nothing major. The bed is one of the most comfortable ones I have...

 Report
Helpful?
1Thank KcatHK
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your positive comments about the Oakwood Hangzhou. Please accept our apologies for not advising you that your rate did, in fact, include complimentary internet access. We will review this issue with our team and ensure that future guests are properly advise of of all of their benefits, such as free internet. Again, thank you.

106 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (72)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (21)
Viewed
View from Room (2)
Viewed
Bathroom (6)
Viewed
Dining (3)
Viewed
Other (34)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (34)
Viewed
Hotel & Grounds (4)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (8)
Viewed
Dining (4)
Viewed
Other (16)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hangzhou hotels
The East Hotel Hangzhou
#4 of 2,302 in Hangzhou
275 reviews
Sofitel Hangzhou Westlake
#13 of 2,302 in Hangzhou
516 reviews
Show Prices
Show Prices
Show Prices
Courtyard Hangzhou Wulin
#3 of 2,302 in Hangzhou
507 reviews
Xihu District
Tea Boutique Hotel
Tea Boutique Hotel
#20 of 2,302 in Hangzhou
223 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Bonded to the architecturally unique Europe America Centre complex, flanked by first class office space and retail mall and situated at the prime Yellow Dragon commercial circle location; this 321 residences featuring studios, 1,2 and 3 bedroom options and houses a kaleidoscope of facilities and services. Minutes away from West lake, its surroundings and landmark scenic spots as well as dining and entertainment options. ... more   less 

Additional Information about Oakwood Residence Hangzhou

Address: No.28 Jiaogong Road, Hangzhou 310012, China
Region: China > Zhejiang > Hangzhou
Price Range: RM433 - RM634 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Number of rooms: 321
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Ctrip TA, Booking.com, Agoda, Priceline and Travelocity so you can book your Oakwood Residence Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Hotel Style:
#7 Business Hotel in Hangzhou
#8 Family Hotel in Hangzhou
#14 Luxury Hotel in Hangzhou
#24 Best Value Hotel in Hangzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Oakwood Residence Hangzhou staff and other travellers.
2 questions
Ask a question

See all questions (2)

Questions? Get answers from Oakwood Residence Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Studios are ok but for long stays I would probably recommend a 1 bedroom or larger.”
 of 5 bubbles robinm405, 21 May 2016 | Read review
“Specify if you want a no smoking room.”
 of 5 bubbles 123jeromec, 8 Dec 2015 | Read review
“If you want to use pool/gym, get a room in the same tower (can't remember which side)”
 of 5 bubbles ChinaBathMat, 1 Dec 2015 | Read review
“Most likely they will upgrade your room so don't bother for a higher category”
 of 5 bubbles royn206, 19 Sep 2015 | Read review
“High floor room with view in South tower”
 of 5 bubbles chufa, 10 Sep 2015 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay